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(NPR)   L. L. Bean to customers who purchased items with lifetime warranty: Drop Dead. Well, that's one way to technically still honor a lifetime warranty   ( npr.org) divider line
    More: Stupid, Customer, L.L. Bean, Customer service, Consultative selling, Sales, return policy, The Return, signature Bean Boots  
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2029 clicks; posted to Business » on 09 Feb 2018 at 12:35 PM (23 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



39 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest
 
2018-02-09 12:23:45 PM  
Sounds reasonable. I'm not a big LL Bean customer but will buy from them occasionally.

REI gave me a new pair of boots when the rivet popped off a pair. I wore them for months after the rivet was gone because it really didn't cause a problem. I wasn't even trying to get a refund. I wore them in, said I wanted a new pair just like these but without the popped rivet and the guy said, that's a defect. Have a replacement pair on us.

Wow. CSB. Really riveting stuff.
 
2018-02-09 12:28:21 PM  
The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.
 
2018-02-09 12:31:48 PM  

JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.


And send them clothed with defective LL Bean gear, broken Craftsman hand tools, and dull Cutco knives..

Good luck, idiots.
 
2018-02-09 12:34:25 PM  

JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.


They were buying sh*t from Goodwill and Ebay and then sending them in for new items. People were bragging about this!!!

I used them a few time to repair duckboots and some hunting boots.

These people should be rounded up and shot and this is why we can't have nice things.
 
2018-02-09 12:44:45 PM  

NewportBarGuy: JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.

They were buying sh*t from Goodwill and Ebay and then sending them in for new items. People were bragging about this!!!

I used them a few time to repair duckboots and some hunting boots.

These people should be rounded up and shot and this is why we can't have nice things.


You'd have to kill a lot of people since gaming the system, any system, seems to be most people's default mode.
 
2018-02-09 12:46:30 PM  

JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.


img.fark.netView Full Size
 
2018-02-09 12:50:26 PM  
Same people that sold me "unshrinkable" t-shirts.
 
2018-02-09 12:55:57 PM  
FTA:  L.L. Bean's outdoor gear - including its signature Bean Boots prized by campers and hipsters alike - is no longer guaranteed for life.

What is so good about these boots?  I checked their website and all those boots are quite ugly.
 
2018-02-09 12:57:59 PM  

Glitchwerks: those boots are quite ugly.


When it comes to keeping your feet warm and dry while slogging through slushy mud, you really don't have to worry about style, especially if you're 30 miles from anything remotely close to warm and dry conditions to dry out inferior footwear.
 
2018-02-09 12:58:55 PM  
img.fark.netView Full Size
 
2018-02-09 01:00:34 PM  

Glitchwerks: FTA:  L.L. Bean's outdoor gear - including its signature Bean Boots prized by campers and hipsters alike - is no longer guaranteed for life.

What is so good about these boots?  I checked their website and all those boots are quite ugly.


I don't think there's a direct relationship between being good for camping and not ugly.
"I lost a toe to frostbite, but biatch I was stylin'"
 
2018-02-09 01:02:05 PM  

markie_farkie: When it comes to keeping your feet warm and dry while slogging through slushy mud, you really don't have to worry about style, especially if you're 30 miles from anything remotely close to warm and dry conditions to dry out inferior footwear.


img.fark.netView Full Size
 
2018-02-09 01:02:28 PM  

NewportBarGuy: JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.

They were buying sh*t from Goodwill and Ebay and then sending them in for new items. People were bragging about this!!!

I used them a few time to repair duckboots and some hunting boots.

These people should be rounded up and shot and this is why we can't have nice things.


I just listened to This American Life on their guarantee, and some people were pretty damn brazen about it.  REI used to have a lifetime guarantee and switched to 1 year a while back.  The quality of the garage sale items improved, but the deals aren't nearly as good.  A year to see if it actually fits you and/or your needs seems fair.  You can still return it for the tiniest flaw, so make sure you actually use your gear instead of letting it collect dust.
 
2018-02-09 01:13:01 PM  
Back about 2001 I bought a Gore-Tex Pac-Lite jacket from The North Face out of a camping supply catalog. It was about $125, so probably a clearance/overstock deal. Wore it a few times and promptly put it in the closet. Fast forward 15 years to when I take it out of the close and the interior of the Gore-Tex has all these little raised braille rubber dots that are flaking off the jacket. They're spilling everywhere, getting stuck to skin, etc. I email TNF with a photo to ask them if the jacket is still waterproof. They tell me to ship it to their return department. About 3 weeks later they send me a gift card for $450 as "replacement value" of the jacket. It was enough to purchase two Gore-Tex jackets.

Totally unsolicited, all I was doing was asking them if the jacket was OK to continue to wear in the rain and have it function properly.
 
2018-02-09 01:22:09 PM  
Over 20 years ago, when I was in highschool and not yet familiar with the ways of our throwaway society, I took my well worn 5+ year old LL Bean backpack into one of their stores to get the zipper fixed. They just have me a new one. I was pleasantly surprised, and thought they were just doing a kid a favor.

I would never have guessed they were still doing it these days, especially with online purchases and the shipping headaches that come with them.
 
2018-02-09 01:26:58 PM  
I had Bean try to give me a refund for a 12-year old winter jacket that was just plain worn out.

I went in to the store and asked them to point me to the closest replacement since this had kept me warm and dry for 12 YEARS.  The salesperson showed me what they had, walked away, and then came back 5 minutes later to tell me that they would refund my original purchase price, but couldn't offer a direct replacement because they didn't make that particular jacket any longer.

I didn't even ask about a refund/replacement - they just offered it up out of the blue!

I didn't take the refund, and didn't end up buying another Bean jacked because I didn't like what they had, but I'm (sadly) not surprised to hear of people abusing a policy that generous.
 
2018-02-09 01:37:32 PM  
This type of shiat is the same reason that Costco has been chopping away at their return policy over the years.  This is why we can't have nice things
 
2018-02-09 01:44:20 PM  
Whenever I hear LL Bean I think of Funky Winkerbean just like I confuse TJ Maxx with TGI Fridays.
 
2018-02-09 01:47:09 PM  

bhcompy: This type of shiat is the same reason that Costco has been chopping away at their return policy over the years.  This is why we can't have nice things


Costco will still take anything back if you're not satisfied - except for electronics, which have a 90-day return, I think. I returned a 6-year-old FoodSaver because it stopped working. They took it back without question.
 
2018-02-09 01:47:37 PM  
True Fact: I am wearing my 20-year-old Bean boots and a brand-new Bean sweater as I type this.

No, the boots are nothing at all like a fashion statement. But on a snowy day in northern IL, they're keeping my tootsies warm & dry and the traction can't be beat. And the gray cable-knit cotton sweater was 30% off.
 
2018-02-09 02:12:23 PM  

Mr_Fabulous: True Fact: I am wearing my 20-year-old Bean boots and a brand-new Bean sweater as I type this.

No, the boots are nothing at all like a fashion statement. But on a snowy day in northern IL, they're keeping my tootsies warm & dry and the traction can't be beat. And the gray cable-knit cotton sweater was 30% off.


My Bean boots are about 20 years old as well. They really don't look it.
 
2018-02-09 03:03:19 PM  

Glitchwerks: markie_farkie: When it comes to keeping your feet warm and dry while slogging through slushy mud, you really don't have to worry about style, especially if you're 30 miles from anything remotely close to warm and dry conditions to dry out inferior footwear.

[img.fark.net image 850x850]


Apples and oranges. I have both the duck boots and the Salomons. When you just wanna run to the store in a slushy snowpocalyse, there's no need to get all backwoods. Same way I don't throw on my technical Arc'teryx shell when I need to get milk.

I've had Bean resole my ducks twice, even though they've offered to replace them. I love those damn boots and will continue to wear them until one of us dies.
 
2018-02-09 03:14:37 PM  

Bowen: Mr_Fabulous: True Fact: I am wearing my 20-year-old Bean boots and a brand-new Bean sweater as I type this.

No, the boots are nothing at all like a fashion statement. But on a snowy day in northern IL, they're keeping my tootsies warm & dry and the traction can't be beat. And the gray cable-knit cotton sweater was 30% off.

My Bean boots are about 20 years old as well. They really don't look it.


Nor do mine... but I only wear them a few times per year, on snow days. Technically, they're hiking boots, but they make great snow boots. For actual hiking, I'm pretty brand-loyal to Salomon.
 
2018-02-09 03:21:53 PM  
What Mr_Fab hiking in Salomons might look like...

onelittleworld.zenfolio.comView Full Size
 
2018-02-09 03:27:23 PM  

Mr_Fabulous: What Mr_Fab hiking in Salomons might look like...

[onelittleworld.zenfolio.com image 638x850]


You should try thier sneakers, I'm on my 4th pair of Speedcrosses, they're superlative when you don't need a full on boot.
 
2018-02-09 03:34:27 PM  

mrmopar5287: Back about 2001 I bought a Gore-Tex Pac-Lite jacket from The North Face out of a camping supply catalog.


Another North Face story:
In college, had a van full of people and all our gear on the roof for an outdoor class on its way the mountains.  Look out the back window and one of the backpacks is tumbling away at 55mph.  oops.  Kid whose pack it was turned white.  It was his brother's brand new internal frame North Face pack.  We looked it over, and it survived OK a few scuffs on the fabric, and it made it through the weekend OK.

Kid fesses up to his brother, brother sends it back to North Face for repair.  North Face sends a new pack, no questions asked.

CSB
 
2018-02-09 03:38:47 PM  

afghanwhiggle: Mr_Fabulous: What Mr_Fab hiking in Salomons might look like...

[onelittleworld.zenfolio.com image 638x850]

You should try thier sneakers, I'm on my 4th pair of Speedcrosses, they're superlative when you don't need a full on boot.


Those actually are hiking shoes in that pic. That's the Milford Track in NZ... also did the Inca Trail in Peru and the Samaria Gorge in Crete in those. Heavy-duty action, never a single blister!
 
2018-02-09 03:50:03 PM  
L.L.Bean has some great quality items.  I get my work shoes from them
 
2018-02-09 03:52:14 PM  

NewportBarGuy: JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.

They were buying sh*t from Goodwill and Ebay and then sending them in for new items. People were bragging about this!!!

I used them a few time to repair duckboots and some hunting boots.

These people should be rounded up and shot and this is why we can't have nice things.


Let me guess, if it were a bank that's completely fine?
 
2018-02-09 03:55:40 PM  

On-Farkin-On: NewportBarGuy: JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.

They were buying sh*t from Goodwill and Ebay and then sending them in for new items. People were bragging about this!!!

I used them a few time to repair duckboots and some hunting boots.

These people should be rounded up and shot and this is why we can't have nice things.

I just listened to This American Life on their guarantee, and some people were pretty damn brazen about it.  REI used to have a lifetime guarantee and switched to 1 year a while back.  The quality of the garage sale items improved, but the deals aren't nearly as good.  A year to see if it actually fits you and/or your needs seems fair.  You can still return it for the tiniest flaw, so make sure you actually use your gear instead of letting it collect dust.


No company has ever had a "lifetime guarantee". The lifetime in lifetime guarantee, stands for the "lifetime of the product", which is exactly as long or short as the company wants it to be.

For example, Apple comes out with a new phone every year, so the lifetime of their product is a year. A lifetime guarantee on an Apple phone is a 1 year guarantee.


So what's the lifetime of a shirt or pair of boots? Who's to say? For LL Bean they expect about a year, based on their new policy.
 
2018-02-09 04:11:29 PM  

Mr_Fabulous: afghanwhiggle: Mr_Fabulous: What Mr_Fab hiking in Salomons might look like...

[onelittleworld.zenfolio.com image 638x850]

You should try thier sneakers, I'm on my 4th pair of Speedcrosses, they're superlative when you don't need a full on boot.

Those actually are hiking shoes in that pic. That's the Milford Track in NZ... also did the Inca Trail in Peru and the Samaria Gorge in Crete in those. Heavy-duty action, never a single blister!


F'in sweet!
 
2018-02-09 04:15:17 PM  

WyDave: mrmopar5287: Back about 2001 I bought a Gore-Tex Pac-Lite jacket from The North Face out of a camping supply catalog.

Another North Face story:
In college, had a van full of people and all our gear on the roof for an outdoor class on its way the mountains.  Look out the back window and one of the backpacks is tumbling away at 55mph.  oops.  Kid whose pack it was turned white.  It was his brother's brand new internal frame North Face pack.  We looked it over, and it survived OK a few scuffs on the fabric, and it made it through the weekend OK.

Kid fesses up to his brother, brother sends it back to North Face for repair.  North Face sends a new pack, no questions asked.

CSB


I've got a similar CSB with a Big Agnes tent when I hit the highway without closing my roof box. Bent a few poles and BA shipped out some new ones with a "be more careful next time" note. Have had similar cool experiences with NF and Orvis gear. Worth every penny, and they gain a lifelong customer.
 
2018-02-09 04:15:47 PM  

Bullseyed: NewportBarGuy: JerseyTim: The people who take advantage of generous return policies are the worst people and should be shipped off to some sort of island colony where they can live in misery with each other.

They were buying sh*t from Goodwill and Ebay and then sending them in for new items. People were bragging about this!!!

I used them a few time to repair duckboots and some hunting boots.

These people should be rounded up and shot and this is why we can't have nice things.

Let me guess, if it were a bank that's completely fine?


img.fark.netView Full Size
 
2018-02-09 05:10:48 PM  
I had a 4-5 year old warm up jacket. The knit cuffs were badly frayed so while the jacket itself was relatively fine, the cuffs were an embarrassment. I went to the Bean store in the Mall o' America to buy a new one. I brought it up to the register and all I did was tell the cashier "I don't really need a new jacket as my old one (I was wearing) is fine except for the cuffs." She asked me how old it was. I said I didn't recall, 4 5 maybe 6 years old. She asks "Did you buy it online?" I said yes. She looks up the order, and gives me store credit for the purchase price of the old jacket toward the new one. I said "I really didn't mean to sound like I was asking for anything; I was just pointing out how good the jacket was except for the cuffs." She said not to worry about it. She even apologized for not being able to do a one-for-one swap. So I only had to pay the price difference: $20.

All that said, I think this makes economic sense if they are being endlessly shammed. If people are taking advantage, yeah, fark 'em.

CSB: I had a friend who many years ago worked at a Wal-Mart in Alabama. He didn't work returns but he heard about someone returning an upright vacuum cleaner, still in the box. The clerk dind't bother to open the box, and issued the refund. FARK: the box was full of rocks. You can't make this shiat up.

Lastly, back to Bean. I have been buying from them for decades and, IMO, their clothing quality has gone way down hill. So much of their stuff is no longer made by Bean but made in Bangladesh, etc. I bought a chambray short that didn't last a year before the elbows wore through. Jeans fray at the pant leg in under a year. T-shirts shrink. And godalmighty their stuff is expensive now. Not saying it's all shiat, but it's not as good as it once was.
 
2018-02-09 05:16:12 PM  

BrianGriffin: CSB: I had a friend who many years ago worked at a Wal-Mart in Alabama. He didn't work returns but he heard about someone returning an upright vacuum cleaner, still in the box. The clerk dind't bother to open the box, and issued the refund. FARK: the box was full of rocks. You can't make this shiat up.


This shiat happens all the time.  People do this frequently with computer parts.  Buy a new video card, put the old video card in the box, return the item, pay the 15% restocking fee.  Depending on how well the business' accounting is, you may be able to get away with it totally if they don't check inside the box.  This is one reason companies put return barcodes on products as they're returned.
 
2018-02-09 05:52:02 PM  

Glitchwerks: markie_farkie: When it comes to keeping your feet warm and dry while slogging through slushy mud, you really don't have to worry about style, especially if you're 30 miles from anything remotely close to warm and dry conditions to dry out inferior footwear.

[img.fark.net image 850x850]


Jesus, and you think Bean boots are ugly? LoL
 
2018-02-09 06:03:55 PM  
The one time I returned an item (to the flagship store in Freeport ME) it was a hunting coat--y'know, red/black checked. This was around the mid 90s. I'd had it about 20 years but only wore (with very few exceptions) a few days every November. The zipper was pooched on it and I spent well over 5 minutes trying to get the clerk to honor their warranty. I didn't even want a new coat...just fix the zipper! He finally relented, I left it there, and got it back vis USPS a week, 10 days later.
 
2018-02-09 11:10:48 PM  
Leatherman has a 25 year warranty. I busted my pliers bending an old fake Christmas tree. Sent it to them and they sent me a new unit instead of fixing it, so I got nice new blades as well.
 
2018-02-10 07:25:04 AM  
Zippo has awesome customer/repair service.
 
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