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(CBS Philadelphia)   Wells Fargo finds another way to shoot themselves in the foot   ( philadelphia.cbslocal.com) divider line
    More: Fail, Winter Olympic Games, CBS, CBS Corporation, Wells Fargo, 2014 Winter Olympics, 2018 Winter Olympics, CBS Radio, 2022 Winter Olympics  
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2092 clicks; posted to Business » on 18 Jan 2018 at 9:50 PM (26 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



20 Comments     (+0 »)
 
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2018-01-18 04:14:41 PM  
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2018-01-18 04:54:13 PM  
That's like 67 feet!
 
2018-01-18 06:51:33 PM  
What about their poor horses?

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2018-01-18 09:51:08 PM  
"Wait, someone actually noticed this?  Our bad."
 
2018-01-18 10:30:10 PM  
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/fixed
 
2018-01-18 10:39:06 PM  
Meh......a mistake was made.  They said they will fix it and so fees will be reversed.  Hard for me to get angry over this.

Also, nobody should depend on one physical card or account as their only means of payment.  It's only a matter of time before you run into a problem like this.
 
2018-01-18 10:52:23 PM  

Fark_Guy_Rob: Meh......a mistake was made.  They said they will fix it and so fees will be reversed.  Hard for me to get angry over this.


FTFA: "Any fees or charges that may have been incurred as a result of this error will be taken care of."

Not reversed. "Taken care of," whatever that means.

Nobody should be doing business with Smells Fargo.
 
2018-01-18 11:27:48 PM  
What does Dog Head Guy from the Eagles have to do with Wells Fargo?

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2018-01-18 11:40:00 PM  
Well that programmer has been fired, so the problem is resolved, right?

He was probably some hapless H1B worker too.

But all of his management will cover their asses and remain unaffected.  That's the Wells Fargo Way.
 
2018-01-19 12:36:30 AM  
Meh. If you're still doing business with Wells Fargo, I have no sympathy for you.
 
2018-01-19 12:45:46 AM  

Fark_Guy_Rob: Meh......a mistake was made.  They said they will fix it and so fees will be reversed.  Hard for me to get angry over this.

Also, nobody should depend on one physical card or account as their only means of payment.  It's only a matter of time before you run into a problem like this.


This is where I'm at. Stuff happens. It'll get fixed. Be an adult and show a little patience.
 
2018-01-19 01:22:44 AM  

mcmnky: Meh. If you're still doing business with Wells Fargo, I have no sympathy for you.


This. I mean, who still uses wells fargo, except people unaware they set up an account..?

The only place I've actually been laughed out of a bank office for asking them to refund over draft fees for purchases they "conveniently" re-arranged from largest to smallest...
 
2018-01-19 01:29:33 AM  

Fark_Guy_Rob: Meh......a mistake was made.  They said they will fix it and so fees will be reversed.  Hard for me to get angry over this.

Also, nobody should depend on one physical card or account as their only means of payment.  It's only a matter of time before you run into a problem like this.


"it didn't affect me, so it's no big deal. If it was particularly detrimental to you, you're dumb."

Eat a big bowl of dicks.
 
2018-01-19 02:07:49 AM  
It's Wells God Damn Fargo, what did the customers expect?
 
2018-01-19 02:44:41 AM  
Jesus H. Christ, who still banks with WF? I was suckered in as a student thirty years ago because they had a branch with an ATM! on campus. It only took a year or two for me to realize they were no good. Found a smaller local bank, stayed with them until BofA ate them and things went to hell. Credit unions rule.
 
2018-01-19 05:47:53 AM  
I still bank with Wells Fargo.

Because everything I have is set up there and it would be a bloody pain in the ass to switch everything over to the credit union I keep my savings in.

Of course, I'm also thinking of selling my business stuff, then there's not much keeping me there.
 
2018-01-19 07:13:41 AM  
My employer still banks there, so I am stuck, having to give them direct deposit info.  At least once a quarter, I have to ask the accounting department to find out why my direct deposit is super late.  Neither my employer nor WF ever seem to learn.  Payroll is processed on the 20th of the month, to be withdrawn from employer account on the 28th, and deposited in the employees' accounts by the last day of the month.  God help us all if anything alters the days, like the 20th falling on a weekend, the last day being on the weekend, or a bank holiday.  A freaking payroll has been delayed up to the fifth of the next month, due to 'unforeseen calendar irregularities.'  Yet, the fees to process the payroll, come out nanoseconds after the payroll is processed and scheduled for distribution.  After them having to refund a pile of late fees, and bounced check fees to me, you'd think they'd learn, but you'd be wrong.  We ended up taking money from a HELOC to set up a cushion in our account, just to stay ahead of them.  I hope those days never come back, but I know WF; they'll do something else to jack my finances around 'momentarily, while providing superior service.'
 
2018-01-19 08:41:37 AM  

brachiopod: Jesus H. Christ, who still banks with WF? I was suckered in as a student thirty years ago because they had a branch with an ATM! on campus. It only took a year or two for me to realize they were no good. Found a smaller local bank, stayed with them until BofA ate them and things went to hell. Credit unions rule.


Same-ish. I switched to Wachovia in 2004 because they had an ATM at my school. They were largely great but got ass-deep in the subprime morgage crisis and were bought out by WF while on death's door. WF graaaadually started turning the screws on its cusomers, starting with subtle thing like changing the name of "Free Checking" to "Free Student Checking" in order to try and shame anyone over 22 out of using it. Next thing I knew the free checking was more or less discontinued and they were charging me $5 a month because I didn't perpetually have at least $1k in my checking account and I had a job that didn't offer direct deposit. Plus every time I walked in, they were trying to get me to set up a savings account with them, which also had its own fees for being even slightly poor. And of course, their obsession with getting people to open second accounts led to its own scandal.

Moved up to a job where I make "real" money and decided that if WF abused me when I was "poor," they sure as fark don't deserve me now. Switched to a credit union and never looked back.
 
2018-01-19 01:05:28 PM  

Somaticasual: mcmnky: Meh. If you're still doing business with Wells Fargo, I have no sympathy for you.

This. I mean, who still uses wells fargo, except people unaware they set up an account..?

The only place I've actually been laughed out of a bank office for asking them to refund over draft fees for purchases they "conveniently" re-arranged from largest to smallest...


In 2016, I bought new living room furniture.  The store was offering a line of credit with 0% interest for the first year.  I knew I could pay it off in one year, so that's how I did the deal.

I was not real happy when I made my first payment online and discovered it was through Wells Fargo.

Now, it's paid off, on schedule and $0.00 balance, as planned, but the account still exists and I was recently informed that it's been sold to someone else.
 
2018-01-19 09:32:45 PM  

Fukuzawa: Fark_Guy_Rob: Meh......a mistake was made.  They said they will fix it and so fees will be reversed.  Hard for me to get angry over this.

Also, nobody should depend on one physical card or account as their only means of payment.  It's only a matter of time before you run into a problem like this.

"it didn't affect me, so it's no big deal. If it was particularly detrimental to you, you're dumb."

Eat a big bowl of dicks.


I'm not calling anyone dumb.  At worst, I'm calling them 'ill-prepared'.

I don't care how much you spend on tires - you are ill-prepared if you don't have some method of mitigating a flat.  And if you do get a flat, and you run to Twitter to complain about how your Good Year tires failed you....my first thought is not going to be, 'Wow Good Year sucks' it is going to be, 'How does a grown adult not take basic precautions and, instead of being embarrassed by their failure - they proudly proclaim to the world that someone else screwed them?'

Debit cards are cheap pieces of plastic.  They sometimes get damaged, or lost, or stolen.  For them to work, they need a device to read them, (usually?) along with some network connectivity.  Businesses, rarely, are unable to provide the infrastructure required for them to work.  Sometimes, rarely, the banks that those businesses interact with, screw up.  And a payment that should go through fails.  Most commonly due to incorrect fraud protection, but in this case, due to the bank just plain screwing up your balance.

I've got a low-limit Capital One card in my center console and some cash stashed in the trunk; in addition to a Fidelity Card Credit and a Wells Fargo Debit in my wallet.  It doesn't cost me any more than having just a debit card, but I'm covered in all sorts of situations where a single payment option would fail.
 
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