Pangit: This is not news at all. It's been around for awhile, and actually benefits the consumer./call center manager
bopis: "Then, when you are finally connected to a sales representative or customer service professional, Mattersight takes its analysis of your personality, compares it to the personality profiles of the call center employees that it has on file, and automatically connects you with the service agent that you are most compatible with."And the best match for me is some guy in the Phillipines with the thickest accent EBER!
pkellmey: I like to just randomly hit buttons until the prompter just says, "Now transferring you to an agent..."
MythDragon: I called some place 10 minutes before they were closing. Talked with a person who couldn't have been more disintersted in what ever problem I needed fixing. At exactly 5:30 she says "Hey sir...can you hold on for one second?" 'uh sur-*click* *disconnected*. I call back. "Sorry, but our offices are closed. Please call back 7:30 on Monday. Thanks for calling! Bye!"I had keys in hand, getting ready to go to the garden center for as many bags of ammonium nitrate as they'd let me buy before I realised it *probably* wouldn't help matters.
Cybernetic: I have heard that some voice-response systems detect swear words and will immediately route you to a representative if you use them.Try it if you'd like. YMMV.
abhorrent1: If I wasn't furious when I called, it's likely I am by the time I wind my way through the automated system, then sit on hold forever only to have to repeat all the information over again,
bopis: pkellmey: I like to just randomly hit buttons until the prompter just says, "Now transferring you to an agent..."Some of them will just hang up on you.
SquiggsIN: It's not always the case for customer service but, anyone in a call center should use the tech support rule. If they're calling you, they're probably already pissed off about something.
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