cookiefleck: Ticket agents are passive aggressive jerks that'll have that corporate smile on their face while telling you your flights been cancelled after being delayed 8 hours. So, I'll take c.
the_vegetarian_cannibal: It honestly still perplexes me why people feel the need to act like asshole towards the guy serving you at the counter (whether it's an office, bank, restaurant, airport, etc.). They are the ones who have the least most amount of control in what is happening to your service.
Misconduc: Unfortunately I never get to see anyone freak out on an aircraft, its always a quiet ride :(
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