DreamSnipers: She should have tried a call to Microsoft, Target is a lot faster, more caring and concerned.
Klippoklondike: The longest I've been on hold with customer service was an hour and a half with the VA. The song that played while I was on hold was burned into my brain for weeks. It was horrible.
Nowhereman: When I worked for Gateway about 10 years ago, in the early days of PIX4 there were some techs who spent 8 hours on a single call.
Owangotang: I briefly worked as a call center rep for Redbox about 5 years ago. People would routinely call us, and remain on hold, for upwards of 10 minutes over a $1 charge. Many ended up holding for nearly a half hour.Me? If I buy a product for a $1 and it was unsatisfactory I am just never buying that product again. Why compound the loss by spending time arguing over $1? I will never understand that.
homelessdude: When my application was stuck at the final screen at Healthcare.gov (for about a month), I finally got up one morning and resolved to stay on hold until somebody fixed it.I went through a couple of worthless live chat sessions and then 2 people on the phone. Finally a third very experienced person fixed it. She apparently had been with healthcare.gov since before the beginning and knew how to kick the system. My application had been complete for weeks, but there was just some stupid glitch that prevented me from getting the final approval.Total time with live chat and on the phone - more than 3 hours. And this does not include the hours of time spent on other days before this last phone call. If you add in all the time I have spent on the phone with Healthcare.gov since October, I bet it would amount to more than a full 24 hr day.Total time it took for the experienced person to actually fix the issue - about 3 minutes.Oy.At least it is done now.
shroom: Owangotang: I briefly worked as a call center rep for Redbox about 5 years ago. People would routinely call us, and remain on hold, for upwards of 10 minutes over a $1 charge. Many ended up holding for nearly a half hour.Me? If I buy a product for a $1 and it was unsatisfactory I am just never buying that product again. Why compound the loss by spending time arguing over $1? I will never understand that.Because I want the product I paid $1 for. If it's not that big a deal, you wouldn't mind if I just stole $1 out of your pocket. Because it's just $1. Right?
Huck And Molly Ziegler: How blindingly stupid do you have to be to ORDER an iPod Nano from Target dot com?Instead, get in the car, take some cash with you, drive to Target, pick out your Nano, give cash to clerk, get change, drive home, wrap gift.No paperwork, no theft, and boyfriend is happy with how smart and efficient you are.
MutantMotherMouse: and, yes, I realize only old people shop at Eddie Bauer. But that coat is so warm. And I'm old.
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