StrandedInAZ: WhiskeyBoy: /Switched to USAA//Never been happierI've been a USAA member (former military) for many years and can't second this enough. Now that anyone can bank with them, I'm constantly encouraging my friends and relatives who are still using B of A, Wells Fargo, Chase, etc., to switch. It's amazing how big of a difference basic customer service makes. I've never spoken to a rep there who wasn't helpful, friendly, and well-trained.So I use USAA for most of my banking. I use a local credit union for the rest (including cash deposits, which you can't do with USAA). I tell people if they're not going to use USAA the next-best option is a local credit union. However, you need to be careful to choose one that's in the 21st century. The CU I had before I changed to my current CU had a website that looked like it was from the 1980s and had no mobile phone app either.When someone tells me they've never had a problem with their big bank, I tell them that when and if they do have a problem they will regret not switching sooner. I've never had the problems with USAA that I hear about other banks' customers having.
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