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(Gawker)   Comcast really wants their cable box back and don't care if it's laying underneath the rubble of your Sandy destroyed home. Bonus: Not a Consumerist article   ( updates.gawker.com) divider line
    More: Asinine, Comcast  
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4546 clicks; posted to Business » on 02 Nov 2012 at 9:10 AM (5 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»

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2012-11-02 09:39:22 AM  
2 votes:
CSB: The Apartment above mine burned, my apartment was flooded/destroyed door and windows knocked out etc. Called Comcast to move my service to the new apartment 3 buildings over in the same complex, they told me to bring the cable box with me I told them I couldn't because I had no access to my old place since it burned down, they told me the tech would move it since I obviously couldn't figure out how disconnect it.
2012-11-02 10:25:34 AM  
1 vote:

roc6783: Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.

While I do not disagree with the content of your statement, wouldn't the cost/benefit of the PR gained or lost due to charging people with destroyed homes for their cable boxes be significantly greater than the cost of the equipment? Or if they said something along the lines of, "Unfortunately due to our contract, you will be charged for the cost of the box, however, we will work with your insurance company to recover the damages so that you won't be inconvenienced." That seems more reasonable than "Give us the box, or we continue charging you until it is returned, no excuses, no exceptions."

If Comcast cared about not being the shiattiest company in America, they wouldn't be Comcast.
2012-11-02 09:23:04 AM  
1 vote:

Diogenes: Filipina call center lady's Weeners: "Well, how do you know you had a hurricane?"

Well, if the lady had a weener, you know she wasn't really a lady.

/Love random filter pwnage.
2012-11-02 08:22:15 AM  
1 vote:
Bonus: Not a Consumerist article

The Consumerist reached out to Comcast,

Close enough to taint the article.

2012-11-02 07:22:34 AM  
1 vote:
I would look around the flooded area and find some piece of electronic debris, hopefully dripping with raw sewage and decaying fish guts, and send it back to them.

But that is just me.
MBK [TotalFark]
2012-11-02 06:59:14 AM  
1 vote:
Not to defend Comcast or anything, but the cable box is their property (you only "rent it"), and I'm sure for insurance purposes, they need to tell Comcast that the box is destroyed and they have to pay for it (which will probably be covered by the home owner's insurance).
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