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(Some Guy)   Bad: Comcast tech is 30 minutes late to fix your cable modem. Worse: He falls asleep on your couch. Fark: Submitter shot video of him asleep   ( divider line
    More: Dumbass  
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39401 clicks; posted to Main » and Fandom » on 21 Jun 2006 at 12:43 PM (16 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook

295 Comments     (+0 »)
View Voting Results: Smartest and Funniest

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2006-06-21 12:04:53 PM  
Hahaha, he should have kept videotaping and lit off some fireworks by his head.
2006-06-21 12:11:06 PM  
That's friggin' great.
2006-06-21 12:12:22 PM  
awesome...hopefully he gets fired just like that AOL tech support guy.
2006-06-21 12:12:49 PM  
In Canada, land of big oligopolies, you would think we would have a lot of that too, but service is generally pretty good up here IME.

Sleeping on the couch... too funny.
2006-06-21 12:14:22 PM  
Does "false asleep" mean he was faking?
/Didn't RTFA
2006-06-21 12:14:47 PM  
I've always had very strange encounters with Techs. Always a lot of awkward, forced niceties, etc. They may just feel weird working in my Mom's basement, though.
2006-06-21 12:14:56 PM  
LOL, too funny.
2006-06-21 12:14:59 PM  
Never had a Comcast tech fall alseep in my house, but all the other stuff he listed off i gots.

/Comcast sucks
2006-06-21 12:17:25 PM  
At least he showed up. The Cox people down here rolled me THREE times in a row. Then they had they audacity to tell me it was my fault because they tried to call and I didn't answer my phone.

Difficulty: They were coming out to fix the F#$%#$%# Phone!!

/I was very close to be a Fark headline.
2006-06-21 12:18:32 PM  
be = being

2006-06-21 12:45:35 PM  
"False asleep"?
2006-06-21 12:45:36 PM  
Funny, my Comcast guy gave me a Dual Tuner DVR when the Office said that all they had was a single tuner DVR.

Other than that... Meh.
2006-06-21 12:47:28 PM  
2006-06-21 12:47:34 PM  
MTS in manitoba has been pretty good, very reliable, only had one outage on a Saturday that was fixed within an hour and was given 10% off my bill that month.

They send knowledgeable techs out to the houses, at least in my experience, and hold times are generally 5 minutes or less.
2006-06-21 12:47:50 PM  
Does false asleep mean he was..*gulp*.. dead?
2006-06-21 12:47:55 PM  
The guy was probably exhausted. They tend to work the field techs pretty hard.
2006-06-21 12:48:17 PM  
on the news this morning there was an interview with a guy who taped his call to AOL to cancel service. They played it. It was freakin awesome but not as funny as this.
2006-06-21 12:48:18 PM  
You can imagine where it goes from here.

He fixes the cable?
2006-06-21 12:48:34 PM  
Betcha Comcast tries to sue him...
2006-06-21 12:48:35 PM  
Wait, how is this funny?

That the employees get the shaft from comcast, too?

It actually makes me feel better!

//Verizon isn't much better
///But its better for me. YMMV.
2006-06-21 12:48:42 PM  
Oh man! Put shaving cream on his head.
2006-06-21 12:49:11 PM  
"False asleep"?

At my job I "True asleep!"
2006-06-21 12:49:31 PM  
Comcast tech's are false?
2006-06-21 12:49:46 PM  
*false* asleep?
Well was he or wasn't he?
2006-06-21 12:50:12 PM  
MmmGravy: I've always had very strange encounters with Techs. Always a lot of awkward, forced niceties, etc. They may just feel weird working in my Mom's basement, though.

Same here... they get all weird when you show em the pit too.
2006-06-21 12:50:18 PM  
WhoIsNotInMyKitchen: In Canada, land of big oligopolies, you would think we would have a lot of that too, but service is generally pretty good up here IME.

Sleeping on the couch... too funny.

Guess you've never dealt with Bell.

Despite six weeks of repeated calls, the failed to mail me return postage for a DSL modem. 6 weeks, and they couldn't put a bloody envelope in the mail. Then they threatened me with a 200 dollar charge if I didn't drive half an hour to a bell store and return it personally. All because they screwed up.

Fark Bell, fark all big telecoms.
2006-06-21 12:50:28 PM  

The same ones who said that Macs don't have Ethernet? Or that it's not compatible with PC Ethernet? The same ones who told me to trash my TCP/IP preferences on Mac OS X? The same ones who swore in front of a three year old and then slammed the door in my face?

Somehow this doesn't suprise me.

\Only has Comcast because they don't block ports
\\And there are only two other choices for broadband in my area.
\\\Hates all ISPs
\\\\Especially because I can't live without them.
2006-06-21 12:50:49 PM  
wait a minute. now i'm starting to feel bad for the tech. he'll probably get fired for trying for an HOUR to get ahold of his own tech support.
2006-06-21 12:51:00 PM  
I would've Comcasm'd all over his face.

Or helped the dog to same.

/there is no dog.
/and often enough, no comcast service.
2006-06-21 12:51:13 PM  
I had a Cox technician take the filter off of our line. I didn't know what that did, until he said on his way out "by the way, we officially don't encourage you to put a splitter off of your cable modem line... but if, say, you did, and well, um, accidentally plugged a cable into your television- you know, by mistake- well, you might find that you have a few more channels than just local."

good stuff.
2006-06-21 12:52:37 PM  
Maybe I'm just too soft in my old age, but I kind of feel bad for the tech guy. As I interpret it, the tech was on hold with Comcast for over an hour listening to hold music and fell asleep. I doubt I'm the only one that has ever gone to work and been tired and had to keep moving or I'd fall asleep. The tech basically had to suffer through comcast's abysimal phone center just like the customer and now he's probably going to be officially reprimanded or fired because he nodded off.

I think it would have been way funnier if it was a video to the tech support guy rummaging through personal effects and raiding the fridge. Something where the guy on tape is a real scumbag and easier to hate.
2006-06-21 12:52:43 PM  
"It rubs the lotion on its skin or else it feels the modem's sting again...."
2006-06-21 12:52:57 PM  
You should have provided him with a UFIA
2006-06-21 12:52:58 PM  
Haha, awesome.

My ISP nightmare: I don't use Comcast, but it's a local company through my townhouse complex. A few weeks ago we lost internet access. Now, my roommate and I are techs so we ran the usual tests. We discovered our DNS wasn't resolving IP addresses.

Our access was down for 5 days. We finally - after calling 3 times - got a tech scheduled to come to our place. Unfortunately both the roomie and I had to work that day, so we left a key release with the leasing office.

We go to work, hear nothing from the tech. I get out before my roomie does, so I went home and saw a note hanging at our front door. It basically said the tech found nothing wrong and everything was working OK. I checked my PC and yes, everything was fine.

shiatty customer service blows, and I personally believe there WAS something wrong, but the tech said he found nothing because if he said he did find something, he would have had to prorate our rate for the month.
2006-06-21 12:53:20 PM  
How do we know it's not his friend asleep on the couch?
2006-06-21 12:53:36 PM  
Nice submission.
Comcast has taken a few hours of my life too.
2006-06-21 12:54:05 PM  
Wow. Please tell me you sent this to Comcast as a way to get free service for a year.
2006-06-21 12:54:17 PM  

Really? The Comcast guy who let me hook up the line filter said I needed it or it would fry my modem. The line coming into my house has the filter on it, and it splits inside.

\Doesn't want to take the chance.
2006-06-21 12:55:09 PM  
If he had to spend an hour on hold w/ support he deserves the nap.
2006-06-21 12:55:42 PM  
Betcha Comcast tries to sue him...

nah, they're not that cold-hearted.

They'll just fire him.
2006-06-21 12:55:52 PM  
why is it that we allow cable companies to ufia us like this? clearly these companies have collectively millions of unsatisfied customers, local monopolies, and no accountability? I had cox for like two months before I got so fed up with them I quit. Now I have no television from them at all. I wish people would just bite the bullet and boycott something for the greater good.
2006-06-21 12:57:03 PM  

Jeeze, "techs". If your ISP's DNS is out, there are "public" DNS servers you can locate with a little effort (don't want to abuse them by posting any details online).
2006-06-21 12:57:14 PM  
How do we know it's not his friend asleep on the couch?

Good point.

/working at Comcast now
//dispatches the techs
2006-06-21 12:57:18 PM  
i had a guy install blinds at my house yesterday, he asks if he can use my bathroom, he does, and man did it stink after. we have matches in there, but he must not know that trick.
2006-06-21 12:57:37 PM  
why would you want the guy to be fired? I have nothing for sympathy for these guys. They are out there trying to help you and they dont have any of the tools or support they need. Contractors that hardly make anything. I understand being angry at Comcast... and the sleeping guy is absolutely hilarious. But, in my house, we'd be watching TV.... or having a beer.. hell, I'll feed them.. whatever. I'm nothing but kind to these guys, even as odd as they can be. Most of the time, the problem still exists when they leave, but I'm the guy that gets the followup and shortly thereafter a fix.
2006-06-21 12:57:38 PM  
Oh and if the tech had been white, submitter woulda just brought him a blanket and a pillow. Uh huh. We know.

2006-06-21 12:57:43 PM  
I feel asleep.

The truck have started to move.
2006-06-21 12:57:43 PM  
We discovered our DNS wasn't resolving IP addresses.

This is a common problem. I solved it by adding a Verizon DNS server to my DNS Servers list.
2006-06-21 12:58:13 PM  
Comcast uses contractors, I don't think that guy works for Comcast specifically.

Does anyone else think that Comcast has a ulgy farkin' TV guide? I switched from Direct TV, and they had a much nicer TV guide.

The best thing is that Comcast couldn't give a crap if you had a bad experience. Their going to tell that guy to stfu.
2006-06-21 12:58:43 PM  
Chick who sounds like Rosie Perez: "You don't get those channels."

Me: "I did until yesterday."

Chick who sounds like Rosie Perez: "No. Those channels aren't part of basic."

Me: "Well I went to bed with Comedy Central on, and it's static when I turn it on today. Also these are channels I specifically inquired about when I went with the basic + internet option."

Chick who sounds like Rosie Perez: "Those channels are not in the basic + internet package. They probably figured out you had channels you weren't supposed to and turned them off."

Me: "When did the lineup change?"

Chick who sounds like Rosie Perez: "It didn't."

Me: "Then someone told me wrongly when I purchased this service. What are you going to do about that?"

Chick who sounds like Rosie Perez: "You can upgrade your service."

Me: "No. I want the service I was promised. That's just basic customer service."

Chick who sounds like Rosie Perez: "Basic + Internet doesn't come with those channels."

Me: "Do me a favor. Annotate this into my account: I'm sick of comcast's monopoly. Your complete lack of customer service has guaranteed I will jump on the first broadband provider in my area who is NOT Comcast, even if I have to pay twice as much."

/true story
//hate comcast
///need broadband solution
////monopolies can kiss my arse
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