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(CNN)   What would you do if your luggage didn't fly with you on a trip and after 13 days of complaining, the airline has seemingly done nothing about it? If you're this professional poker player, you call out the airline during a televised tournament   (cnn.com) divider line
53
    More: Awkward, Poker tournament, Twitter, Aer Lingus, Airline, Poker, Heathrow Airport, London, Lufthansa  
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4228 clicks; posted to Main » on 04 Feb 2023 at 3:45 AM (7 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



53 Comments     (+0 »)
View Voting Results: Smartest and Funniest


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Phaedrus the Vague [TotalFark]
2023-02-03 9:59:04 PM  
Good for him.

My mother was a government aviation worker who knew a guy that worked at the lost luggage desk for an airline. She would tell this next story often.

The airline guy hearing complaints was trying to help a very upset customer whose bag was missing. Understandably upset, but the customer was just a rude asshole, repeatedly throwing nasty personal insults. The airline guy swallowed all the heat, and remained professional.

Later, when the bag turned up, he stowed it on a plane to Alaska.
 
ecmoRandomNumbers [TotalFark] [OhFark]
2023-02-03 10:53:15 PM  
Note to self:

Check flights on Ethiopian Airlines. They sound pretty cool if I ever need to go to Addis Ababa.
 
Benevolent Misanthrope [TotalFark] [OhFark]
2023-02-03 11:02:11 PM  
The Airtag is in Heathrow Terminal 4.  The bag is probably long gone.
 
King Something [TotalFark]
2023-02-04 1:45:13 AM  
The only surprising thing is that this didn't happen with a US-based carrier.
 
Mr. Shabooboo
2023-02-04 3:47:29 AM  
It sounds like Lufthansa was the victim of some sort of heist...again...
 
Dr. DJ Duckhunt [TotalFark] [OhFark]
2023-02-04 3:52:49 AM  
A spokesperson for Lufthansa told CNN that they were forwarding O'Dwyer's experience to customer service, and promised to "work through the matter" and contact him directly.
They added: "We regret that we could not fully meet our own quality standards here."

I mean, just send a dude to get his bags already. They can use his Airtag GPS to assist. How farking hard is it?
 
DarksideHalo
2023-02-04 3:59:33 AM  

Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.


That's not even karmic irony.
That's malicious and unethical, and probably illegal.
 
Oneiros [OhFark]
2023-02-04 4:13:21 AM  
There's a finite window for the airline to find your luggage.

Unless things have changed in the past couple of years, they recycle the tracking numbers, so after your luggage has been missing a few weeks, they assign that number to someone else's luggage and you're SOL.

There was some photographer who said he traveled with a starter pistol... because firearms get secured so no baggage handler can go through your case, and better tracking of it.
 
GalFisk [TotalFark]
2023-02-04 4:52:45 AM  

DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.


And also the only job satisfaction available in customer service.
 
Phaedrus the Vague [TotalFark]
2023-02-04 5:15:54 AM  

DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.


Nasty people with no respect for others often get terrible service.

Fark 'em.
 
The Repeated Meme
2023-02-04 6:25:51 AM  

Oneiros: There's a finite window for the airline to find your luggage.

Unless things have changed in the past couple of years, they recycle the tracking numbers, so after your luggage has been missing a few weeks, they assign that number to someone else's luggage and you're SOL.

There was some photographer who said he traveled with a starter pistol... because firearms get secured so no baggage handler can go through your case, and better tracking of it.


That's absolutely epic.
 
The Repeated Meme
2023-02-04 6:27:45 AM  

Phaedrus the Vague: DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.

Nasty people with no respect for others often get terrible service.

Fark 'em.


Yeah, if the guy loses his shiat and then apologizes profusely, pass.

We all lose our shiat from time to time.

Just storms off?

Yeah...
 
AtlanticCoast63
2023-02-04 7:32:14 AM  
...Wasn't Lufthansa getting stupid about Air Tags?
 
Paddy [OhFark]
2023-02-04 7:42:28 AM  
Don't know why it's Lufthansa's fault when the bloody suitcase was lost in the logistical nightmare that is London Heathrow. Blame Lufthansa if it happens at a German terminal where they might at least have some sort of influence on the process.
 
kkinnison [OhFark]
2023-02-04 7:54:40 AM  
Jokes on him. Someone ripped off the airtag and stole his luggage
 
NM Volunteer [TotalFark]
2023-02-04 7:59:49 AM  

Phaedrus the Vague: DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.

Nasty people with no respect for others often get terrible service.

Fark 'em.


If my bag was missing?  I think that would probably try my patience.  Maybe put yourself in the shoes of someone who is missing the clothes they hoped to wear on vacation, who is missing their medications and electronics, who is missing paperwork they brought with for any trip-related business.
 
Target Builder
2023-02-04 8:18:25 AM  
"Poker star uses AirTag to track bag lost in airport 'twilight zone'"

Note that multiple airlines are banning these things.
 
Madman drummers bummers [TotalFark] [OhFark]
2023-02-04 8:21:25 AM  
Did I just read an ad for AirTag?
 
TastyWaves!
2023-02-04 8:38:59 AM  
Wife had nearly the exact same experience last summer with Delta/KLM.  Stuck in Europe for over two weeks without bags.  Could tell the airlines exactly where they were with AirTag.

Call your congressman!  Until there is a financial penalty for this crappy service it will continue. I think if bags are not found within 3 days the airline should have to provide for replacement clothes/etc. for you to wear at your destination.  After 5 days they should be responsible for the full value of the contents, up to $5,000.

The US really needs an airline passenger bill of rights.
 
claytonemery [TotalFark]
2023-02-04 8:48:27 AM  
Tom Paxton had his guitar broken and wrote a song about it.  On piano.

Thank You, Republic Airlines, song by Tom Paxton
 
DarksideHalo
2023-02-04 9:24:31 AM  

Phaedrus the Vague: DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.

Nasty people with no respect for others often get terrible service.

Fark 'em.


Yes, I Liked your comment.
I've been working customer service in various forms for many years. Yes, people are often shait.
But:
«The airline guy swallowed all the heat, and remained professional.
Later, when the bag turned up, he stowed it on a plane to Alaska.»
That's not professional.
 
mrmopar5287 [TotalFark]
2023-02-04 9:36:57 AM  

Phaedrus the Vague: Good for him.

My mother was a government aviation worker who knew a guy that worked at the lost luggage desk for an airline. She would tell this next story often.

The airline guy hearing complaints was trying to help a very upset customer whose bag was missing. Understandably upset, but the customer was just a rude asshole, repeatedly throwing nasty personal insults. The airline guy swallowed all the heat, and remained professional.

Later, when the bag turned up, he stowed it on a plane to Alaska.


Fark user imageView Full Size
 
FarkerMcFarkface
2023-02-04 9:39:43 AM  
That happened with a bag my mom checked on a direct flight I booked for her last summer. Got the runaround from the airline about the status as they were obviously trying to bait me into just holding onto the hopes they would find and return it.

After a week, I filled out the itemized cost of the lost baggage which was several times higher than the cost of the ticket. Amazingly, the luggage showed up right about the time they were forced to pay the outrageous fee.

Also filled out the replacement costs of all the stuff she had to purchase immediately which they ended up paying. Unfortunately, we were being truthful and it wasn't that much. Definitely not worth the hassle or headache.
 
TSA agent
2023-02-04 9:46:15 AM  

Oneiros: firearms get secured so no baggage handler can go through your case, and better tracking of it


Domestically in the USA, no.

You have to declare a firearm and it has to be in a locked hard side case. The case can be a locked pistol case tossed inside any unsecured bag, or it can be a hard side suitcase with locks. The locks don't really have to be secure, though. The law technically states it must be locked to where only the passenger has keys, but the TSA allows those locks with master keys so no one cares.

If you put a gun in any zippered baggage, the zipper can be opened with a Bic pen.
 
DarksideHalo
2023-02-04 9:46:43 AM  

Target Builder: "Poker star uses AirTag to track bag lost in airport 'twilight zone'"

Note that multiple airlines are banning these things.


Banning "finding your own luggage"? Or just if it's in the "twilight zone"?
If a Bluetooth signal from an AirTag can take down a plane, then WTF with the paid WiFi and paid cell calls.
Just as absurd as it was in "West Wing" in 1999.
The West Wing - I can still flummox this thing with something I bought at Radio Shack?
Youtube gHwriLZJdB0
 
Don't Troll Me Bro!
2023-02-04 9:50:10 AM  

DarksideHalo: Phaedrus the Vague: DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.

Nasty people with no respect for others often get terrible service.

Fark 'em.

Yes, I Liked your comment.
I've been working customer service in various forms for many years. Yes, people are often shait.
But:
«The airline guy swallowed all the heat, and remained professional.
Later, when the bag turned up, he stowed it on a plane to Alaska.»
That's not professional.


y.yarn.coView Full Size

You're right in that it wasn't professional. However, if enough people have abused someone in a situation like that, where they know the only reason they won't get their teeth knocked out is the person probably needs to keep that crappy job, when that person gets a chance to retaliate against some f__kface they will take it.

When someone acts like an asshole they're disregarding human nature as a whole.
 
trialpha
2023-02-04 10:00:55 AM  

NM Volunteer: If my bag was missing? I think that would probably try my patience. Maybe put yourself in the shoes of someone who is missing the clothes they hoped to wear on vacation, who is missing their medications and electronics, who is missing paperwork they brought with for any trip-related business.


While the airlines losing luggage is still inexcusable, none of the above should be in checked luggage. Hell, the airlines themselves tell you to put that in a carry-on.
 
mrmopar5287 [TotalFark]
2023-02-04 10:07:16 AM  

trialpha: NM Volunteer: If my bag was missing? I think that would probably try my patience. Maybe put yourself in the shoes of someone who is missing the clothes they hoped to wear on vacation, who is missing their medications and electronics, who is missing paperwork they brought with for any trip-related business.

While the airlines losing luggage is still inexcusable, none of the above should be in checked luggage. Hell, the airlines themselves tell you to put that in a carry-on.


And the airline then tells you they must check your carryon at the gate because the bins are full.
 
LoneVVolf [TotalFark]
2023-02-04 10:19:27 AM  

Oneiros: There was some photographer who said he traveled with a starter pistol... because firearms get secured so no baggage handler can go through your case, and better tracking of it.


On one hand, that's brilliant.  On the other hand, the glass costs more than the ticket; it rides with me.
 
DarksideHalo
2023-02-04 10:22:17 AM  

Don't Troll Me Bro!: [y.yarn.co image 400x225]
You're right in that it wasn't professional. However, if enough people have abused someone in a situation like that, where they know the only reason they won't get their teeth knocked out is the person probably needs to keep that crappy job, when that person gets a chance to retaliate against some f__kface they will take it.

When someone acts like an asshole they're disregarding human nature as a whole.


And that "where they know the only reason they won't get their teeth knocked out" energy either needs to be directed to:
1) ending all future employment for forever
2) ending 🤷‍♂

«When someone acts like an asshole they're disregarding human nature as a whole.»
 
focusthis
2023-02-04 10:30:17 AM  

LoneVVolf: On one hand, that's brilliant.  On the other hand, the glass costs more than the ticket; it rides with me.


You sound like a stills photog.
I've had to disassemble TV cameras at the gate because of the tiny plane storage.  Body got packed in with the flight crew's jackets...and the glass sat on my lap (after an argument with flight attendants that would certainly get me kicked off the plane these days.)
 
alex10294
2023-02-04 10:35:06 AM  

Oneiros: There's a finite window for the airline to find your luggage.

Unless things have changed in the past couple of years, they recycle the tracking numbers, so after your luggage has been missing a few weeks, they assign that number to someone else's luggage and you're SOL.

There was some photographer who said he traveled with a starter pistol... because firearms get secured so no baggage handler can go through your case, and better tracking of it.


Just travel with a disassembled serialized component from a omni-legal gun, like a bolt action 22 rifle. Just the frame/receiver, without even a barrel or bolt.  Can't be accused of wanting to to anything with it, it's legal almost anywhere in the US, but it gets you the same luggage treatment, where they have to store your luggage carefully and losing it is a "big deal" because the frame is considered a gun under the law. Just don't forget it in there and not declare it at the ticket desk.
 
alex10294
2023-02-04 10:49:13 AM  

alex10294: Just travel with a disassembled serialized component from a omni-legal gun, like a bolt action 22 rifle. Just the frame/receiver, without even a barrel or bolt.  Can't be accused of wanting to to anything with it, it's legal almost anywhere in the US, but it gets you the same luggage treatment, where they have to store your luggage carefully and losing it is a "big deal" because the frame is considered a gun under the law. Just don't forget it in there and not declare it at the ticket desk.


Obviously, this only works if you use a TSA gun case for your luggage. Works out for camera people.
 
mrmopar5287 [TotalFark]
2023-02-04 10:49:47 AM  

alex10294: Just travel with a disassembled serialized component from a omni-legal gun


If you could purchase a broken GLOCK lower, you could use a hacksaw to cut out just the serial number plate that's molded into the plastic under the front of the barrel:

tacticalparts.comView Full Size


Throw that into your luggage and BAM! there is your "firearm" (since it's the serialized part).
 
NM Volunteer [TotalFark]
2023-02-04 10:51:16 AM  

trialpha: NM Volunteer: If my bag was missing? I think that would probably try my patience. Maybe put yourself in the shoes of someone who is missing the clothes they hoped to wear on vacation, who is missing their medications and electronics, who is missing paperwork they brought with for any trip-related business.

While the airlines losing luggage is still inexcusable, none of the above should be in checked luggage. Hell, the airlines themselves tell you to put that in a carry-on.


And yet they keep shrinking the size of carry-on, and will randomly check people's carry-on bags anyway.
 
grimlock1972
2023-02-04 10:58:28 AM  
These days if i was flying someplace and i needed more than what i could have in a carry on i would just have it shipped to my hotel/ where ever i was staying and making the needed arrangements to have have to it accepted and held  for me , and send it back home the same way.  Likely cost more but my stuff would actually get there.
 
austerity101 [BareFark]
2023-02-04 11:44:27 AM  

TSA agent: Oneiros: firearms get secured so no baggage handler can go through your case, and better tracking of it

Domestically in the USA, no.

You have to declare a firearm and it has to be in a locked hard side case. The case can be a locked pistol case tossed inside any unsecured bag, or it can be a hard side suitcase with locks. The locks don't really have to be secure, though. The law technically states it must be locked to where only the passenger has keys, but the TSA allows those locks with master keys so no one cares.

If you put a gun in any zippered baggage, the zipper can be opened with a Bic pen.


Aren't you the guy who bragged about beating a dude up while on the job or that you wished you had or something?

Anyway, ACAB includes the TSA.
 
ThighsofGlory
2023-02-04 12:02:17 PM  

Phaedrus the Vague: DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.

Nasty people with no respect for others often get terrible service.

Fark 'em.


Yeah, fark that guy, and his insulin.
 
Pert
2023-02-04 12:10:13 PM  
I used to fly internationally a lot. Lufthansa were by far the most incompetent bunch of hopeless bastards I've ever flown with.

Tvs not working in business class flying Frankfurt to Buenos Aires

Changed my connecting flight without telling me, giving me 30 minutes to change terminals, and splitting our travelling party between two flights, ruining our transfers.

Swore to me repeatedly that my luggage had made the transfer and was on my flight, when of course it hadn't, leaving me standing like an idiot waiting for bags which were still in another country.

None of this us a hanging offence, but they DID NOT GIVE A shiat about inconveniencing a huge group of people paying thousands.
 
austerity101 [BareFark]
2023-02-04 12:17:12 PM  

Pert: None of this us a hanging offence, but they DID NOT GIVE A shiat about inconveniencing a huge group of people paying thousands.


The fact that the amount of money anyone paid matters is yet another searing indictment.
 
Klom Dark [BareFark]
2023-02-04 12:26:57 PM  

austerity101: Pert: None of this us a hanging offence, but they DID NOT GIVE A shiat about inconveniencing a huge group of people paying thousands.

The fact that the amount of money anyone paid matters is yet another searing indictment.


You sound poor
 
snowballinhell
2023-02-04 1:27:15 PM  
Lest we forget, this is a nigh-ubiquitous situation we have. I re-present for your edification, Sons Of Maxwell, with their Indie hit, "United Breaks Guitars"
Enjoy!
 
LoneVVolf [TotalFark]
2023-02-04 2:32:42 PM  

focusthis: LoneVVolf: On one hand, that's brilliant.  On the other hand, the glass costs more than the ticket; it rides with me.

You sound like a stills photog.
I've had to disassemble TV cameras at the gate because of the tiny plane storage.  Body got packed in with the flight crew's jackets...and the glass sat on my lap (after an argument with flight attendants that would certainly get me kicked off the plane these days.)


Affirmative; and an amateur one that makes $0 off it, so when I manage to get my hands on a decent lens it becomes irreplaceable.  I don't use current generation bodies, so can get used replacements for reasonable cost from Adorama or the like.  After a few years of debate and backorder I finally got a 500pf, though, which I WILL fight a sky waitress for if I have to.
 
desertgeek
2023-02-04 2:32:50 PM  
I was watching when he called out Lufthansa while at the table. At first, the announcers were a bit thrown off but then realized what he was doing.

Towards the end of the tournament they were streaming, they got tired of being asked repeatedly why all the players were wearing a white bracelet (which acts as a room key at the resort they were at) so they joked that it was a sign of solidarity for the player missing his luggage because all he had was a white t-shirt.
 
desertgeek
2023-02-04 2:39:20 PM  
Oh, and he still hasn't heard from them:

steveodwyer
@steveodwyer
1h
It's been over a full day since publication by @juliathelast at @cnn and I have yet to receive a phone call, email or DM from @lufthansa. 15 days have passed since I checked my bags in with them and they're still at Heathrow.
 
morg
2023-02-04 3:30:20 PM  
I prefer Lufthansa over any US carrier This dude just hit the jackpot.
 
drewogatory
2023-02-04 3:31:27 PM  

TSA agent: Oneiros: firearms get secured so no baggage handler can go through your case, and better tracking of it

Domestically in the USA, no.

You have to declare a firearm and it has to be in a locked hard side case. The case can be a locked pistol case tossed inside any unsecured bag, or it can be a hard side suitcase with locks. The locks don't really have to be secure, though. The law technically states it must be locked to where only the passenger has keys, but the TSA allows those locks with master keys so no one cares.

If you put a gun in any zippered baggage, the zipper can be opened with a Bic pen.


The camera guy was checking a proper road case full of gear. He kept getting stuff pilfered so started including a starter pistol so he could use his own locks IIRC.
 
TSA agent
2023-02-04 3:47:25 PM  

drewogatory: so he could use his own locks IIRC


You can put your own locks on any bag you own. The locks don't have to be the TSA masterkeyed locks. The downside to this is that if you aren't there to give someone at TSA the key to open the bag if it requires a manual inspection, there is a chance they will use bolt cutters to remove your locks.

To use your own locks, you tell the airline check-in agent that your bag is locked and you have the keys. You tell them you need the bag to be screened and for them to promptly tell you it has cleared screening so you can go to the gate. Or, they promptly come back to you for the key[s] to open the bag so a TSA officer can screen it without cutting the locks. This requires you to get to the airport a little bit early to check the bag in and do this dance, but it can be done.

My personal locks of choice are Abloy Protec2 PL 321 padlocks. Virtually no one makes spare keys for that and the average person cannot pick them.

media-amazon.comView Full Size
 
lizaardvark
2023-02-04 3:48:09 PM  

The Repeated Meme: Phaedrus the Vague: DarksideHalo: Phaedrus the Vague: Later, when the bag turned up, he stowed it on a plane to Alaska.

That's not even karmic irony.
That's malicious and unethical, and probably illegal.

Nasty people with no respect for others often get terrible service.

Fark 'em.

Yeah, if the guy loses his shiat and then apologizes profusely, pass.

We all lose our shiat from time to time.


We really don't. You may have unresolved anger issues.
 
Dasher McHappenstance [TotalFark]
2023-02-04 4:58:58 PM  
Eugene Mirman - Sex, Delta Airlies, Videotape.wmv
Youtube SjiHyb5N0Kg
 
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