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(Independent)   "Um you did load my wheelchair onto the plane, right?"   (independent.co.uk) divider line
    More: Facepalm, Orlando, Florida, Walt Disney, Florida, Walt Disney World Resort, Magic Kingdom, Disney's Animal Kingdom, Xavi Santiago, The Walt Disney Company  
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5139 clicks; posted to Main » on 02 Oct 2022 at 8:45 AM (8 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



78 Comments     (+0 »)
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2022-10-02 6:36:53 AM  
How could an airline company forget something like that?
 
2022-10-02 7:44:27 AM  
Airlines are nothing more than professional excuse generating corporations, with a side business of maybe occasionally transporting people or things without farking it up.
 
2022-10-02 8:18:08 AM  

kdawg7736: How could an airline company forget something like that?


I worked for TWA at JFK. We had two terminals, the one that is now a hotel and one next door (terminal B), which was mostly quiet during the mid day. I was assigned to baggage claim and went over to terminal B for the one flight from Boston that was coming in. Usually nice and quiet. All of the sudden I look up and I seemingly have the entire flight in front of me to file missing luggage reports. After calling the main terminal to get back up I called Boston. They forgot to load the luggage but it be on the next flight. Thanks for the heads up a-holes.
 
2022-10-02 8:47:45 AM  
Was it American Airlines?
*checks article*
Yup.
 
2022-10-02 8:51:58 AM  

kdawg7736: How could an airline company forget something like that?


The same thing happened to a friend of mine just recently--except she went to Bali.

Not having space or being overweight or whatever I can understand...but they FORGOT?!!
 
2022-10-02 8:53:41 AM  
This happened to me once when I was a kid.


Fortunately I was traveling from my mom's to spend the summer with my dad and they had a backup chair I could use until the airline located mine and got it to me a few days later.
 
2022-10-02 8:57:03 AM  
Passenger stranded for hours at airport after wheelchair 'left behind by American Airlines'
The 'theme park enthusiast' said the airline's customer service gave 'nothing but the runaround'


Fark user imageView Full Size
 
2022-10-02 8:57:41 AM  
I think going to Disney three days after a cat 4 hurricane is a great idea.
/ Couldn't see past the first 2 paragraphs without registering so I don't know how ridiculous TFA was.
 
2022-10-02 8:58:22 AM  
"In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?
 
2022-10-02 9:03:13 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


Was it necessary for you to disregard it?
 
2022-10-02 9:04:53 AM  

DRTFA: I think going to Disney three days after a cat 4 hurricane is a great idea.
/ Couldn't see past the first 2 paragraphs without registering so I don't know how ridiculous TFA was.


Turn on your browser's reader view(F9 for FF) and reload.

If that doesn't work then try https://12ft.io/

If that doesn't work then well I'm out of ideas.
 
2022-10-02 9:11:41 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


They included it just to trigger dipshiats like yourself.
 
2022-10-02 9:14:43 AM  

EBN-OZN: Was it American Airlines?
*checks article*
Yup.


Are their any competent domestic carriers?
 
2022-10-02 9:17:06 AM  
She's cute and gets to skip in line at theme parks. PM if you're on Fark!
 
2022-10-02 9:19:22 AM  
just walk it off....oh, wait
 
2022-10-02 9:23:23 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


It was necessary because that person's pronouns are "they" and "them", so the writer explained that they were nonbinary so that the subsequent use of "they" and "them" made sense to the reader.

And then you come along and use "her" anyway, despite their desire not to be referred to as "her", because you're apparently kind of a bigot who gets upset over which pronouns people choose for themselves, as if it affects you at all.

They no more want to be called "she" than you want to be called "it", even if you're acting like you deserve it.
 
2022-10-02 9:24:16 AM  

RepoManTSM: EBN-OZN: Was it American Airlines?
*checks article*
Yup.

Are their any competent domestic carriers?


Amtrak?
 
2022-10-02 9:25:21 AM  

RepoManTSM: She's cute and gets to skip in line at theme parks. PM if you're on Fark!


Fark, they're cute. DNR TFA.
 
2022-10-02 9:29:12 AM  
She's into the mouse.
 
2022-10-02 9:30:00 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


Totally. The reporter should have ignored that and simply used whichever pronouns they assumed were appropriate.
 
2022-10-02 9:30:26 AM  
They forgot the first rule of customer service: Empathy.

You have a client in a wheel chair.
That means it is your wheel chair.
Where is your wheel chair?
Ask that every second the client is not with it.

Idiots.
 
2022-10-02 9:31:56 AM  

WilderKWight: RepoManTSM: EBN-OZN: Was it American Airlines?
*checks article*
Yup.

Are their any competent domestic carriers?

Amtrak?


Nope.
 
2022-10-02 9:35:05 AM  
If you have a wheelchair, and have to fly somewhere, it seems like American Airlines should be your *very* last choice of airlines, since they seem to be the airline racking up the most lost/damaged/forgotten wheelchairs.
 
2022-10-02 9:35:18 AM  

WilderKWight: RepoManTSM: EBN-OZN: Was it American Airlines?
*checks article*
Yup.

Are their any competent domestic carriers?

Amtrak?


Maybe. I blame most of their problems on lack of federal funding and the freight industry prioritizing their own traffic.
 
2022-10-02 9:38:11 AM  
Last week, Xavi Santiago flew from Los Angeles to Orlando with a layover in Miami.

I read that as 'with lawyer' at first and thought that was lucky for her. And then read further and realised my mistake.
 
2022-10-02 9:42:06 AM  
Spirit: "Did you pay the wheelchair fee? And the wheelchair loading fee? And the wheelchair unloading fee?"
 
2022-10-02 9:44:13 AM  
As long as people keep putting money in Airlines' pockets they'll keep ramming them up the ass without lube. Just STOP flying unless it's absolutely necessary until they get their shiat together, otherwise just STFU. And what they did to this lady is criminal, yes.
That said:
"theme park enthusiast"
*LoLwut.jpg*
 
2022-10-02 9:44:57 AM  

damageddude: worked for TWA at JFK.


Propeller planes?
 
2022-10-02 9:46:45 AM  

kdawg7736: How could an airline company forget something like that?


It's an airline. It loses a dozen things before breakfast.
 
2022-10-02 9:49:50 AM  

vudukungfu: They forgot the first rule of customer service: Empathy.

You have a client in a wheel chair.
That means it is your wheel chair.
Where is your wheel chair?
Ask that every second the client is not with it.

Idiots.


Imagine a world where this system applied to IT too

Or political campaigns
 
2022-10-02 9:53:19 AM  

Bslim: As long as people keep putting money in Airlines' pockets they'll keep ramming them up the ass without lube. Just STOP flying unless it's absolutely necessary until they get their shiat together, otherwise just STFU. And what they did to this lady is criminal, yes.
That said:
"theme park enthusiast"
*LoLwut.jpg*


Someone did come up with alternate transportation but the airlines lobbied to make it illegal.
Fark user imageView Full Size

/was better than flying but still really uncomfortable to use
 
2022-10-02 10:05:09 AM  

kdawg7736: How could an airline company forget something like that?


Very easily, as it turns out.
 
2022-10-02 10:08:13 AM  

mikaloyd: vudukungfu: They forgot the first rule of customer service: Empathy.

You have a client in a wheel chair.
That means it is your wheel chair.
Where is your wheel chair?
Ask that every second the client is not with it.

Idiots.

Imagine a world where this system applied to IT too

Or political campaigns


Then the Republican Party wouldn't exist.
 
2022-10-02 10:11:39 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


Well they had to make sure we didn't know there were two of them, obviously

/anything to stir up engagement, positive or negative
 
2022-10-02 10:12:13 AM  
I bet if while boarding you explain you want your expensive wheelchair left behind they will claim they can't do that!
 
2022-10-02 10:13:16 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


Is it necessary for me to tell everyone that I'm vegan?

No, but I do it anyway because it's sterile and I like the taste.
 
2022-10-02 10:24:44 AM  
I'll bet that if every time this happened the airline and the Board of Directors had to pay a significant fine (say $1,000,000 for the company and $50,000 per Director) they'd find a way to stop this from happening.
 
2022-10-02 10:26:29 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


Maybe, maybe not. It could go either way, as it were.
 
2022-10-02 10:30:48 AM  

DRTFA: I think going to Disney three days after a cat 4 hurricane is a great idea.
/ Couldn't see past the first 2 paragraphs without registering so I don't know how ridiculous TFA was.


Actually, it's a great time. After a hurricane the weather is fantastic in Florida. Clear skies, Sunny w/ no rain, and it's cool and practically no humidity. And I imagine the crowd level at the theme parks is practically nothing for October. We were stuck in Ft. Lauderdale after Wilma and the weather was gorgeous.
 
2022-10-02 10:37:12 AM  
I've flown exactly twice (aside from skydiving), going to San Francisco and back at about 30 to summer with an aunt. They lost my luggage on the way. Aunt thought it pretty funny on learning why I was so uptight over whatever the airline might be doing with my bag they finally delivered to the house, and why I didn't want to be the person signing for it: It had pot in it.

Had fun with the return trip complaining to every airline employee at the airport and pleading with them to take special care of my bag as they'd "lost my luggage EVERY TIME I've flown this airline." It was fun watching them stammer embarrassed apologies until Aunt would spoil the fun telling them I'd only flown the one time.
 
2022-10-02 10:38:39 AM  

mikaloyd: damageddude: worked for TWA at JFK.

Propeller planes?


While this likely wouldn't have been on the BOS-JFK segment, TWA certainly flew jets.

Fark user imageView Full Size


That being said, TWA flew one of the absolutely most beautiful prop planes to grace the sky. The Constellation. And the aforementioned hotel that occupies the former TWA terminal has one outside as the hotel lounge.
Fark user imageView Full Size
 
2022-10-02 10:40:47 AM  

GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?


Since you immediately misgendered them, apparently it was.
 
2022-10-02 10:43:44 AM  

jclaggett: mikaloyd: damageddude: worked for TWA at JFK.

Propeller planes?

While this likely wouldn't have been on the BOS-JFK segment, TWA certainly flew jets.


Most likely a DC-9 (or one of it's later variants).   Amusingly, most of these got snatched up by American when TWA went under.
 
2022-10-02 10:53:24 AM  

jclaggett: mikaloyd: damageddude: worked for TWA at JFK.

Propeller planes?

While this likely wouldn't have been on the BOS-JFK segment, TWA certainly flew jets.


Trans World Airlines.... heh
 
2022-10-02 10:54:15 AM  
After waiting at the carousel for an unusually long time, with an usually large number of people, we eventually gave up and got in line at the missing baggage queue.

The staff there had no clue how the baggage handling process works.  I went to the front of the line and explained to the staff that because of the exceptionally large number of people with the same issue, something unusual involving a large quantity of luggage had to have happened, like

. the cart train did not get moved to the transfer onto the baggage handling system position
. there was no staff to man the transfer station
. the inbound baggage handling system had failed

and consequently taking 15 minutes per passenger to fill out a claim form was a major waste of time.

This motivated at least one of the staff to get on the phone.  It appeared that the people he talked to had the same sense of urgency as the person I talked to: almost none.

We waited a another half hour or so.  The crowd was getting antsy as connections were being missed (this was a country point-of-entry with customs and immigration and you had to pick up your checked luggage first).

We finally got the news.  This was the last flight of the day for the aircraft and they "forgot" to unload it.

If you guessed Toronto Pearson, you are correct.
 
2022-10-02 11:00:53 AM  

kdawg7736: How could an airline company forget something like that?


My wife has been in wheelchairs for about 11 years now, once her MS progressed to a point where she couldn't walk more than about a hundred feet at a time.
She has had three wheelchairs destroyed and two lost by baggage handlers. These are the ones who take your oversized carry-on bags at the gate, not the ones who never see you.
Once we got home to Vegas, and as we're trying to file a claim, the guy tries to just give us an airport wheelchair and call it good. Never mind that the thing was enormous (she's 5' tall and weighs about 130 lbs, this is one of those wheelchairs able to accommodate a 400 lb person) lacked some accessories hers had, and wouldn't fit in the trunk of my car, even if I HAD taken it. Then he gets someone from the 800-number customer service line and tells them how we refused his assistance already.
 
2022-10-02 11:17:07 AM  
Sure would be nice if we had an alternative. Like some kind of land transportation that had some kind of terminal in every decent size town. You could string a whole bunch of cars together and put them on their own private road, just one or two people driving them all.
I guess it's just a socialist dream.
 
2022-10-02 11:23:30 AM  

kdawg7736: How could an airline company forget something like that?


Short-staffed.

kpaxoid: This motivated at least one of the staff to get on the phone. It appeared that the people he talked to had the same sense of urgency as the person I talked to: almost none.


The system has been in meltdown for months.  Of course the people have no sense of urgency--it's normal for them.

Tyrosine: I'll bet that if every time this happened the airline and the Board of Directors had to pay a significant fine (say $1,000,000 for the company and $50,000 per Director) they'd find a way to stop this from happening.


It doesn't need fines like that.  The fines don't need to be real high, just automatic and adjusted for the economy--I like the IDB system but they haven't been updated in ages.  How about, your bag didn't arrive with you, they refund a quarter of the ticket (and a true quarter, not the games they play pricing the whole flight vs part of the flight), if it's not there in 24 hours you get back half.  Double this if it's something they gate-checked.  x5 this if it's an essential mobility device like a wheelchair.  (Weather exception would apply for normal baggage but not the specialty things.  Yes, baggage may be left behind because of weather--every so often people in hot places are very surprised to learn that heat is considered weather.  When it gets really hot the takeoff roll becomes too long and they have to remove some weight to get the roll down to the available runway.)  All you need to do is make failure expensive, they'll adjust their systems so failure is rare.
 
2022-10-02 11:23:42 AM  

WilderKWight: GreenSun: "In a TikTok video, Santiago, who identifies as non-binary..."

Was this piece of information necessary? Did it have anything to do with the airline's failure to load her wheelchair on the plane?

It was necessary because that person's pronouns are "they" and "them", so the writer explained that they were nonbinary so that the subsequent use of "they" and "them" made sense to the reader.

And then you come along and use "her" anyway, despite their desire not to be referred to as "her", because you're apparently kind of a bigot who gets upset over which pronouns people choose for themselves, as if it affects you at all.

They no more want to be called "she" than you want to be called "it", even if you're acting like you deserve it.


Imagine being one of the people who laughed at this comment. F*cking gross. Check your transphobia, assholes.
 
2022-10-02 11:25:15 AM  

Loren: All you need to do is make failure expensive, they'll adjust their systems so failure is rare.


Or they'll increase their rates to account for that.
 
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