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(The Verge)   Microsoft gives up on Modern Life. Lays off the entire team stuck with the Sisyphean task of winning back customers   (theverge.com) divider line
    More: Facepalm, Microsoft Windows, Consumer, Microsoft, Severance package, Business, Consumer protection, Xbox, Windows Mobile  
•       •       •

961 clicks; posted to Business » on 10 Aug 2022 at 3:50 PM (7 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



27 Comments     (+0 »)
View Voting Results: Smartest and Funniest
 
2022-08-10 3:53:59 PM  
Modern Life = Windows, Microsoft 365, Microsoft Teams for consumer, Surface, and Xbox?

Damn multiverse is running the wrong timeline again.  Hang on while I reboot it into safe mode.
 
2022-08-10 4:01:57 PM  
Layoff day, is a very dangerous day.

images-na.ssl-images-amazon.comView Full Size
 
2022-08-10 4:07:29 PM  
Microsoft had customer service??
 
2022-08-10 4:10:32 PM  

dbirchall: Modern Life = Windows, Microsoft 365, Microsoft Teams for consumer, Surface, and Xbox?

Damn multiverse is running the wrong timeline again.  Hang on while I reboot it into safe mode.


Fark user imageView Full Size
 
2022-08-10 4:26:03 PM  
Dave Gorman must be gutted.
 
2022-08-10 4:43:06 PM  
Fark user imageView Full Size


Fark user imageView Full Size
 
2022-08-10 4:47:04 PM  
They had a team to "make our products better", which probably was totally unempowered to work outside the system that kept the products from getting better. And as a bonus the remaining employees know that "making the product better" is a good way to go to Siberia. Nice work.
 
2022-08-10 4:53:10 PM  
Neat to know they had a team whose job was to beat on the Windows development team with baseball bats every time they fark up royally.
 
2022-08-10 5:18:05 PM  

eagles95: Microsoft had customer service??


Of course. Just last week they called to help me remove a virus from my computer. I hadn't even noticed it. That's quality service!
 
2022-08-10 5:19:12 PM  

Linux_Yes: dbirchall: Modern Life = Windows, Microsoft 365, Microsoft Teams for consumer, Surface, and Xbox?

Damn multiverse is running the wrong timeline again.  Hang on while I reboot it into safe mode.

[Fark user image 850x531]


Fark user imageView Full Size
 
2022-08-10 5:19:39 PM  
Microsoft should stick to anti-competetive practices and monopolism.
 
2022-08-10 5:26:57 PM  
No mention of Minecraft
 
2022-08-10 5:44:38 PM  

Vlad_the_Inaner: No mention of Minecraft


Thanks to Thing One and his friends, I hear about Minecraft almost every day. And it seems to offer a somewhat useful purpose in these lazy hazy crazy days of summer.

Modern Life, not so much.
 
2022-08-10 7:18:30 PM  
I'm happy with Windows 10, and love my Surface Pro. And I'd love to have Windows Phone back.

But MS does make some dumb decisions. Like stripping features from Cortana. She used to do lots of cool things and worked well.
But now a huge range of features have been killed and as far as I can see she's now just a Office 365 assistant. All the "Hey Cortana turn my lights on" stuff is gone. Sending text messages. Even "Hey Cortana, Open Edge" is gone.
Okay, Alexa and Siri had a head start, but MS seem to have had the attitude that if they're not number one then screw you they're taking their ball away and no one can have it.
Why not leave Cortana as she was for those who used it? Windows 10 still has a Fax utility FFS so why not leave Cortana there?

Then there's the mysterious Metro file explorer for tablets. How to Enable the Modern File Explorer Shell in Windows 10 (groovypost.com)
At least five years now that app has been on Windows tablets (and on your desktop PC if you wanted it) and is a touch-friendly file explorer, easier to use on a tablet than the classic file explorer. I've been using it for years.
It's there, it's in your Windows 10 PC right now.
But Microsoft have never told anyone its there or given them an icon to open it. You have to create that shortcut in that article to get it.
Why? It's a neat app that makes Windows easier and nicer to use on tablets, and they hide it away.

Windows 10 is still way ahead of Apple. Having the same UI on tablets and desktop PCs, having an OS that can switch seamlessly between desktop and touch UI, having the exact same apps available on all your devices and so on.
I keep the Twitter app, a Bitcoin price app and the Windows phone app open on the right hand monitor of my PC, and they're far nicer and better than keeping a browser tab open. (The phone app is great. If my phone gets a text message it pops up on my PC. Photos taken with my phone show up on my desktop and so on.)

If Apple released a iPad Pro that could switch between iPadOS and MacOS Apple fans would piss themselves and queue up for days to be the first in line to buy it.
Well, that's what Windows 10 does. And has done for years.

Microsoft are just terrible at telling people about it.
 
2022-08-10 7:53:12 PM  

pehvbot: Linux_Yes: dbirchall: Modern Life = Windows, Microsoft 365, Microsoft Teams for consumer, Surface, and Xbox?

Damn multiverse is running the wrong timeline again.  Hang on while I reboot it into safe mode.

[Fark user image 850x531]

[Fark user image 620x436]



in Time, grasshopper.    In Time.    now don't read too much or your head might explode.

https://en.wikipedia.org/wiki/Linux_range_of_use
 
2022-08-10 7:54:10 PM  

eagles95: Microsoft had customer service??


Hell yeah they cal me all the time and I trust them. Apple customer service is now call about my account.
/Hold on let me get my credit card out BRB.
//Richard Williams from India is very trustworthy. Hell the guy even works at Microsoft and Apple.
 
2022-08-10 7:58:04 PM  

pehvbot: Linux_Yes: dbirchall: Modern Life = Windows, Microsoft 365, Microsoft Teams for consumer, Surface, and Xbox?

Damn multiverse is running the wrong timeline again.  Hang on while I reboot it into safe mode.

[Fark user image 850x531]

[Fark user image 620x436]


and this one is outright embarrassing ......

https://www.theregister.com/2022/07/13/microsoft_linux_company/
 
2022-08-10 7:58:46 PM  

Phil McKraken: Microsoft should stick to anti-competetive practices and monopolism.



https://www.theregister.com/2022/07/13/microsoft_linux_company/
 
2022-08-10 8:03:21 PM  

Carter Pewterschmidt: I'm happy with Windows 10, and love my Surface Pro. And I'd love to have Windows Phone back.

But MS does make some dumb decisions. Like stripping features from Cortana. She used to do lots of cool things and worked well.
But now a huge range of features have been killed and as far as I can see she's now just a Office 365 assistant. All the "Hey Cortana turn my lights on" stuff is gone. Sending text messages. Even "Hey Cortana, Open Edge" is gone.
Okay, Alexa and Siri had a head start, but MS seem to have had the attitude that if they're not number one then screw you they're taking their ball away and no one can have it.
Why not leave Cortana as she was for those who used it? Windows 10 still has a Fax utility FFS so why not leave Cortana there?

Then there's the mysterious Metro file explorer for tablets. How to Enable the Modern File Explorer Shell in Windows 10 (groovypost.com)
At least five years now that app has been on Windows tablets (and on your desktop PC if you wanted it) and is a touch-friendly file explorer, easier to use on a tablet than the classic file explorer. I've been using it for years.
It's there, it's in your Windows 10 PC right now.
But Microsoft have never told anyone its there or given them an icon to open it. You have to create that shortcut in that article to get it.
Why? It's a neat app that makes Windows easier and nicer to use on tablets, and they hide it away.

Windows 10 is still way ahead of Apple. Having the same UI on tablets and desktop PCs, having an OS that can switch seamlessly between desktop and touch UI, having the exact same apps available on all your devices and so on.
I keep the Twitter app, a Bitcoin price app and the Windows phone app open on the right hand monitor of my PC, and they're far nicer and better than keeping a browser tab open. (The phone app is great. If my phone gets a text message it pops up on my PC. Photos taken with my phone show up on my desktop and so on.)

If Apple released a iPad Pro that could switch between iPadOS and MacOS Apple fans would piss themselves and queue up for days to be the first in line to buy it.
Well, that's what Windows 10 does. And has done for years.

Microsoft are just terrible at telling people about it.


Did you ever watch Babylon 5? Londo's story about how a princess telling a soldier to guard a flower turned into a guard standing there for no reason for hundreds of years?

Working at an international company makes me admire that level of agility.
 
2022-08-10 8:07:08 PM  

Carter Pewterschmidt: I'm happy with Windows 10, and love my Surface Pro. And I'd love to have Windows Phone back.

But MS does make some dumb decisions. Like stripping features from Cortana. She used to do lots of cool things and worked well.
But now a huge range of features have been killed and as far as I can see she's now just a Office 365 assistant. All the "Hey Cortana turn my lights on" stuff is gone. Sending text messages. Even "Hey Cortana, Open Edge" is gone.
Okay, Alexa and Siri had a head start, but MS seem to have had the attitude that if they're not number one then screw you they're taking their ball away and no one can have it.
Why not leave Cortana as she was for those who used it? Windows 10 still has a Fax utility FFS so why not leave Cortana there?

Then there's the mysterious Metro file explorer for tablets. How to Enable the Modern File Explorer Shell in Windows 10 (groovypost.com)
At least five years now that app has been on Windows tablets (and on your desktop PC if you wanted it) and is a touch-friendly file explorer, easier to use on a tablet than the classic file explorer. I've been using it for years.
It's there, it's in your Windows 10 PC right now.
But Microsoft have never told anyone its there or given them an icon to open it. You have to create that shortcut in that article to get it.
Why? It's a neat app that makes Windows easier and nicer to use on tablets, and they hide it away.

Windows 10 is still way ahead of Apple. Having the same UI on tablets and desktop PCs, having an OS that can switch seamlessly between desktop and touch UI, having the exact same apps available on all your devices and so on.
I keep the Twitter app, a Bitcoin price app and the Windows phone app open on the right hand monitor of my PC, and they're far nicer and better than keeping a browser tab open. (The phone app is great. If my phone gets a text message it pops up on my PC. Photos taken with my phone show up on my desktop and so on.)

If Apple released a iPad Pro that could switch between iPadOS and MacOS Apple fans would piss themselves and queue up for days to be the first in line to buy it.
Well, that's what Windows 10 does. And has done for years.

Microsoft are just terrible at telling people about it.


This week I spent 17 hours troubleshooting SQL errors in order to migrate a Lansweeper installation to a new server. Yesterday I spent 45 minutes trying to get my wife's laptop to successfully print to a laserjet printer 15 inches away from it. I had to do the same thing on Sunday, and on Friday, and every single time she tries to print anything, come to think of it. Last week, I spent an ENTIRE WORKDAY trying to figure out why out new data scientist couldn't get his python libraries to work correctly. I've been dealing with problems like this my entire career.

My 5 year old Macbook pro installed lansweeper with no errors in 11 minutes. I have never had a problem with a printer that took more than 30 seconds to solve. I've been using it to write python for 2 and a half years and I don't even remember setting it up because I basically clicked two buttons and made it work.

Microsoft doesn't dominate the market because their software is any good (it isn't). They dominate the market because they provide a somewhat-stable and accessible platform for OTHER people who develop decent software. Same reason Mac OS and Linux never truly compete with windows: installing third party apps on either of them is a massive pain in the ass, assuming you can find one that will work at all.

TLDR: Microsoft is a buggy clusterfark of a system that can shamble its way through any task you need it to do. Mac OS is an excellent system that does, like, eight or none really specific things and does them perfectly. Linux is an ultra versatile and highly stable OS that excels at any task you need it to do IF you're willing to spend 3 months getting it to work correctly.
 
2022-08-10 8:30:10 PM  

covfefe: And as a bonus the remaining employees know that "making the product better" is a good way to go to Siberi


OEM support is Microsoft's Siberia.
 
2022-08-10 8:46:47 PM  

akallen404: This week I spent 17 hours troubleshooting SQL errors in order to migrate a Lansweeper installation to a new server. Yesterday I spent 45 minutes trying to get my wife's laptop to successfully print to a laserjet printer 15 inches away from it. I had to do the same thing on Sunday, and on Friday, and every single time she tries to print anything, come to think of it. Last week, I spent an ENTIRE WORKDAY trying to figure out why out new data scientist couldn't get his python libraries to work correctly. I've been dealing with problems like this my entire career.

My 5 year old Macbook pro installed lansweeper with no errors in 11 minutes. I have never had a problem with a printer that took more than 30 seconds to solve. I've been using it to write python for 2 and a half years and I don't even remember setting it up because I basically clicked two buttons and made it work.

Microsoft doesn't dominate the market because their software is any good (it isn't). They dominate the market because they provide a somewhat-stable and accessible platform for OTHER people who develop decent software. Same reason Mac OS and Linux never truly compete with windows: installing third party apps on either of them is a massive pain in the ass, assuming you can find one that will work at all.

TLDR: Microsoft is a buggy clusterfark of a system that can shamble its way through any task you need it to do. Mac OS is an excellent system that does, like, eight or none really specific things and does them perfectly. Linux is an ultra versatile and highly stable OS that excels at any task you need it to do IF you're willing to spend 3 months getting it to work correctly.


My experience has been the opposite, albeit in a consumer user not corporate IT. In the early tablet days someone (on Fark IIRC) was boasting how easy it was to connect a printer to their iPad, it only took four steps. I got my Surface RT and plugged my HP laser printer into it via USB. (I'd never connected it before.)
I heard the 'connected' chime, opened Word, opened Print and my HP was sitting there as the default printer.

My desktop system is largely home assembled, a base HP system where I installed a SSD, two second hard drives, RAM, and my own video card to power three displays and it works great.
I had one problem with one Windows feature upgrade that just didn't work. Microsoft support had a guy in the Philippines remote in and spend half an hour fixing it. Turned out to be that three display video card I had installed was "Built for XP and Vista" and didn't play nice with Windows 10. Got a newer video card and it worked perfectly.

Apart from that Windows has been great, and Microsoft have had a total of £25 off me in the last two decades (the upgrade from XP to Windows 8), so half an hour of remote support for free was quite a good deal IMHO.
 
2022-08-11 9:41:43 AM  
Weird how all that research & money, engaging everyone from folks like danah boyd to "influencers" across multiple social media platforms, amounted to bubkis.

"Not responsible for advice not taken" should be the slogan at this point.
 
2022-08-11 10:29:49 AM  
As an aside, you know the obnoxious sidebar that blocks half the screen when you inadvertently scroll over the icon? No, not the push notices, the other one. Up until this Tuesday, the news feed had at least one 'Trump fuming over...' or 'Trump bombshell'... headline per day. Now, nada. Odd.
 
2022-08-11 6:13:20 PM  

akallen404: eight or none really specific things and does them perfectly


That's a very unfortunate malapropism right there.

- Sofa
 
2022-08-11 9:06:26 PM  

Carter Pewterschmidt: akallen404: This week I spent 17 hours troubleshooting SQL errors in order to migrate a Lansweeper installation to a new server. Yesterday I spent 45 minutes trying to get my wife's laptop to successfully print to a laserjet printer 15 inches away from it. I had to do the same thing on Sunday, and on Friday, and every single time she tries to print anything, come to think of it. Last week, I spent an ENTIRE WORKDAY trying to figure out why out new data scientist couldn't get his python libraries to work correctly. I've been dealing with problems like this my entire career.

My 5 year old Macbook pro installed lansweeper with no errors in 11 minutes. I have never had a problem with a printer that took more than 30 seconds to solve. I've been using it to write python for 2 and a half years and I don't even remember setting it up because I basically clicked two buttons and made it work.

Microsoft doesn't dominate the market because their software is any good (it isn't). They dominate the market because they provide a somewhat-stable and accessible platform for OTHER people who develop decent software. Same reason Mac OS and Linux never truly compete with windows: installing third party apps on either of them is a massive pain in the ass, assuming you can find one that will work at all.

TLDR: Microsoft is a buggy clusterfark of a system that can shamble its way through any task you need it to do. Mac OS is an excellent system that does, like, eight or none really specific things and does them perfectly. Linux is an ultra versatile and highly stable OS that excels at any task you need it to do IF you're willing to spend 3 months getting it to work correctly.

My experience has been the opposite, albeit in a consumer user not corporate IT. In the early tablet days someone (on Fark IIRC) was boasting how easy it was to connect a printer to their iPad, it only took four steps. I got my Surface RT and plugged my HP laser printer into it via USB. (I'd never connected it before.)
I heard the 'connected' chime, opened Word, opened Print and my HP was sitting there as the default printer.

My desktop system is largely home assembled, a base HP system where I installed a SSD, two second hard drives, RAM, and my own video card to power three displays and it works great.
I had one problem with one Windows feature upgrade that just didn't work. Microsoft support had a guy in the Philippines remote in and spend half an hour fixing it. Turned out to be that three display video card I had installed was "Built for XP and Vista" and didn't play nice with Windows 10. Got a newer video card and it worked perfectly.

Apart from that Windows has been great, and Microsoft have had a total of £25 off me in the last two decades (the upgrade from XP to Windows 8), so half an hour of remote support for free was quite a good deal IMHO.


Which is kind of my point: if you aren't doing anything more sophisticated than word processing and vanilla spreadsheets, Windows has no problems. Which is all that  90% of Windows users need it to do. In those very basic use cases, it's no better or worse than mac or linux; hell even Chrome OS can do that much.

But then you get a work-from-home stockbroker who needs to connect to his office with a VPN. He installs the VPN software. He runs it for the first time. The program gives him an error message: "An error has occurred. Contact your network administrator for assistance" and gives a 20 digit error code.

Turns out the VPN requires the latest .NET framework update. So he downloads and installs this. Only the installer doesn't work, because he's missing service pack KB5991058. And he can't install service pack KB5991058 unless he updates his operating system to 20H2. So he tries to update windows to 20H2; the update program tells him the installation media is not found and quits. Two hours of googling reveals that the Windows media creation tool has a known bug that creates the installer file in .esd instead of .wim and this matters for some reason. So he searches and downloads a program to convert esd files to win files. That program doesn't work because he needs to activate windows feature that isn't enabled by default...

And understand that this happens often enough and to enough people that a solution every single one of these problems can be found on IT forums and newsletters if you know what to google. If you work corporate IT with more than 30 employees, you will run into a situation exactly like this 3 times a week. Servers need rebooting, apps need updating, exploits need patching and patches that break things need more patches that have Russian Doll layers of dependency. The Windows ecosystem is being kept alive purely by the determination of IT staffers and users (like yourself) simply not knowing any better. It's basically the technology version of our healthcare system: it works well for simple things and sucks at everything else, but nobody wants to try the alternative because change is scary.
 
2022-08-11 9:34:27 PM  

akallen404: Which is kind of my point: if you aren't doing anything more sophisticated than word processing and vanilla spreadsheets, Windows has no problems. Which is all that  90% of Windows users need it to do. In those very basic use cases, it's no better or worse than mac or linux; hell even Chrome OS can do that much.

But then you get a work-from-home stockbroker who needs to connect to his office with a VPN. He installs the VPN software. He runs it for the first time. The program gives him an error message: "An error has occurred. Contact your network administrator for assistance" and gives a 20 digit error code.

Turns out the VPN requires the latest .NET framework update. So he downloads and installs this. Only the installer doesn't work, because he's missing service pack KB5991058. And he can't install service pack KB5991058 unless he updates his operating system to 20H2. So he tries to update windows to 20H2; the update program tells him the installation media is not found and quits. Two hours of googling reveals that the Windows media creation tool has a known bug that creates the installer file in .esd instead of .wim and this matters for some reason. So he searches and downloads a program to convert esd files to win files. That program doesn't work because he needs to activate windows feature that isn't enabled by default...

And understand that this happens often enough and to enough people that a solution every single one of these problems can be found on IT forums and newsletters if you know what to google. If you work corporate IT with more than 30 employees, you will run into a situation exactly like this 3 times a week. Servers need rebooting, apps need updating, exploits need patching and patches that break things need more patches that have Russian Doll layers of dependency. The Windows ecosystem is being kept alive purely by the determination of IT staffers and users (like yourself) simply not knowing any better. It's basically the technology version of ...


I have a VPN. It's an extension on Edge. Works perfectly. Never had a problem with it. Use it mainly to open articles on Fark that aren't available in the EU (and UK) because of GDPR, but I also may or may not have used it to access movie download sites that are not available here, and used it while abroad to access UK-only sites.

And home users who haven't run the latest updates are exactly why MS said "Fark it, updates are now automatic and compulsory!" with Windows 10.
 
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