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(The Windsor Star)   "The loss of access to our VPN system to our core network nodes affected our timely ability to begin identifying the trouble and, hence, delayed the restoral efforts," so Canadian phones are Borg technology?   (windsorstar.com) divider line
    More: Creepy, Core network, Chief Technology Officer of the United States, Bell Canada, Computer network, Rogers executives, Rogers' network employees, The Network, The Core  
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534 clicks; posted to STEM » on 25 Jul 2022 at 5:38 AM (18 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



17 Comments     (+0 »)
View Voting Results: Smartest and Funniest
 
2022-07-25 12:51:26 AM  
Rodgers rodgered themselves.
 
2022-07-25 1:11:31 AM  
"The loss of access to our VPN system to our core network nodes affected our timely ability to begin identifying the trouble and, hence, delayed the restoral efforts"

Basically, he was hiding behind 7 proxies.
 
2022-07-25 3:27:59 AM  
So they broke work-from-home and nobody was willing to go into the office to fix that shiat onsite? At least you tried, sort of.
 
2022-07-25 6:18:12 AM  
Any over/under on the possibility that is was a Chinese state sponsored hack?

Perhaps for the Russians?
 
2022-07-25 6:58:32 AM  
Fark user imageView Full Size
 
2022-07-25 7:57:55 AM  

Lonestar: Any over/under on the possibility that is was a Chinese state sponsored hack?

Perhaps for the Russians?


According to the article, something went wrong on step 6 of a 7 step, multi-week upgrade process. They deleted a routing rule that ended up causing a cascading failure due to an overload. I don't feel like we need the tinfoil hats yet. But we can certainly tell them they farked up and they need to do better.
 
2022-07-25 9:10:33 AM  

fragMasterFlash: So they broke work-from-home and nobody was willing to go into the office to fix that shiat onsite? At least you tried, sort of.


Maybe Rodgers did what Colorado did during the pandemic.

Many Colorado state agencies completely got rid of their state offices. Department Of Revenue got rid of their buildings entirely, for instance.

And if Rodgers was using cloud servers, not locally hosted, even if they can get to the office, you still often need to VPN from the office to the cloud storage provider.

Would like some more detail in these stories. If only journalism could be mildly competent these days.
 
2022-07-25 9:34:44 AM  

Quantumbunny: fragMasterFlash: So they broke work-from-home and nobody was willing to go into the office to fix that shiat onsite? At least you tried, sort of.

Maybe Rodgers did what Colorado did during the pandemic.

Many Colorado state agencies completely got rid of their state offices. Department Of Revenue got rid of their buildings entirely, for instance.

And if Rodgers was using cloud servers, not locally hosted, even if they can get to the office, you still often need to VPN from the office to the cloud storage provider.

Would like some more detail in these stories. If only journalism could be mildly competent these days.


Rogers can't cloud host their physical network hardware, which is where the problem was.
 
2022-07-25 9:52:38 AM  

Zykstar: Lonestar: Any over/under on the possibility that is was a Chinese state sponsored hack?

Perhaps for the Russians?

According to the article, something went wrong on step 6 of a 7 step, multi-week upgrade process. They deleted a routing rule that ended up causing a cascading failure due to an overload. I don't feel like we need the tinfoil hats yet. But we can certainly tell them they farked up and they need to do better.


So they executed the modern day version of this:
Fark user imageView Full Size
 
2022-07-25 10:05:04 AM  
Restoral?
 
2022-07-25 10:21:42 AM  

qorkfiend: Quantumbunny: fragMasterFlash: So they broke work-from-home and nobody was willing to go into the office to fix that shiat onsite? At least you tried, sort of.

Maybe Rodgers did what Colorado did during the pandemic.

Many Colorado state agencies completely got rid of their state offices. Department Of Revenue got rid of their buildings entirely, for instance.

And if Rodgers was using cloud servers, not locally hosted, even if they can get to the office, you still often need to VPN from the office to the cloud storage provider.

Would like some more detail in these stories. If only journalism could be mildly competent these days.

Rogers can't cloud host their physical network hardware, which is where the problem was.


Yes they sure as hell CAN cloud host anything they want. Maybe Rogers has become an internet service reseller. Also, it's entirely possible that they're using SaaS to provide their VPN services, in which case it would not be a hardware problem, but one introduced by whatever content delivery network was being used to provide said service.

In my day job position as IT Director, I have a standing policy to outsource as much as we legally can to cloud service providers (some of our work is public sector and governed by security regs). Thus we reduce our risk and maintenance costs. Instead of (e.g.) in 2012 spending $120k for a rack of servers which are rapidly-depreciating assets, we now spend approximately 62% of those infrastructure investments at Amazon Web Services as a business expense. Then we pass all but 8% of the savings on to our clients.

Things like this happen all the time on the Net, causing slow speeds, lagging displays, loss of services - and sometimes outages. No I did NOT read TFA - this is Fark,

What really happened though, was probably that some f*cking Windows machine running for Rogers cable failed during an automatic update.
 
2022-07-25 11:00:39 AM  

PhoenixFarker: Restoral?


Cromulent
 
2022-07-25 11:50:45 AM  

Stephen_Falken: Yes they sure as hell CAN cloud host anything they want. Maybe Rogers has become an internet service reseller. Also, it's entirely possible that they're using SaaS to provide their VPN services, in which case it would not be a hardware problem, but one introduced by whatever content delivery network was being used to provide said service.


Rogers is an ISP, not a reseller. They certainly cannot cloud host the physical networking equipment that runs their network.

You can't just cloud host infinitely - somewhere physical hardware has to actually exist. Rogers owns that hardware.

This was basically the equivalent of AWS breaking.
 
2022-07-25 3:17:18 PM  

I am Tom Joad's Complete Lack of Surprise: PhoenixFarker: Restoral?

Cromulent


Usually used in building lingo, to differentiate restoration of a house from Restoration Era architectural style. I've never heard/seen it used in a non-renovation context before (but I don't restore furniture/books/art/paint/whatever).

Restoral Definition & Meaning | Dictionary.com
 
2022-07-25 3:24:15 PM  
It's warrior's code. You wouldn't understand.
 
2022-07-25 4:17:04 PM  
I hope Interac gets a back-up carrier.

Losing my phone was one thing. Losing my ability to pay for stuff is another thing entirely.
 
2022-07-25 4:24:56 PM  

Nexzus: I hope Interac gets a back-up carrier.

Losing my phone was one thing. Losing my ability to pay for stuff is another thing entirely.


Yah that part of the outage sucked the most, at least the vendors in the mall I frequent for lunches had an equal spread of bell backed vs rogers backed transaction machines.  The ones backed by rogers did not get much business let me tell you.

Meanwhile the Luddite cash-only types were rejoicing that all their dug-in heels paid off for that one moment in time where my cashless self was forced to buy lunch from an indian food place because the shawarma placed used rogers for its interac machines.
 
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