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(CNN)   Seriously, here's your money back, please just keep the item you were about to return to the store   (cnn.com) divider line
    More: Strange, The Return, Retailing, Return, Sales, Wal-Mart, Target Corporation, Discount store, Commerce  
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1486 clicks; posted to Business » on 26 Jun 2022 at 10:20 PM (6 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



36 Comments     (+0 »)
View Voting Results: Smartest and Funniest
 
2022-06-26 7:47:34 PM  
A list of items if I tell a store I want to return results in getting my money back and keeping the item would really be handy
 
2022-06-26 7:48:46 PM  
Maybe donate all this "glut" to people who might actually need some of it and can't afford it. Crazy idea I know.
 
2022-06-26 7:54:34 PM  
As pointed out in TFA, Amazon already does this. I've had a couple of low-end items that turned out not to work for what I needed. They refunded the money, but I didn't have to actually return them. One was worth donating to Goodwill, the other I just trashed.
 
2022-06-26 8:06:26 PM  
When Amazon does this, I donate the item, if it's not broken. Otherwise, i recycle it if possible.
 
2022-06-26 8:10:07 PM  
When I worked at Home Depot in the mid-2000's I had someone return a multi year old toilet seat. I didnt have gloves on me, so I used plastic shopping bags as gloves and made sure to be a jackass.

Also had to call the cops on a guy beating off in the flower area.

/I will never work with customers again
//Ya'll are farking horrible people

media.giphy.comView Full Size
 
2022-06-26 8:11:03 PM  
Back during COVID times, we ordered a really expensive oven. It came and the temperature control failed - either tepid or else hot enough to destroy two oven thermometers.

We called and they shipped us a new one. And didn't want the old one back. I was able to fix it and donate it... but I still can't believe they were willing to let that kind of money go.
 
2022-06-26 8:32:10 PM  
There's the potential to exploit this as a side hustle. Hmm, how much money do I want to make off Walmart?
 
2022-06-26 10:02:57 PM  
This seems like a remarkably bad idea.
 
2022-06-26 10:27:10 PM  

sorceror: Back during COVID times, we ordered a really expensive oven. It came and the temperature control failed - either tepid or else hot enough to destroy two oven thermometers.

We called and they shipped us a new one. And didn't want the old one back. I was able to fix it and donate it... but I still can't believe they were willing to let that kind of money go.


You were able to fix it, yes, but they could not know it was that easy.  They are looking at shipping costs times three (original out, original in, replacement out), plus the old one might have been just a brick (again, they can't know until they get it back).  Even if it was fixable, they would have to pay for the replacement and then sell it for less as refurbished.  But that's their best case scenario; heaven forfend it take serious repair and they will get back even less, or nothing if its a brick, or negative if the try to repair it and then figure out its a brick.  However, leaving you to deal with it it the scenario most likely to cauterize the bleeding.  They probably get many, many bricks reported nation- or worldwide.  You scoring the unicorn is not worth their time shipping back all the duds.
 
2022-06-26 10:36:04 PM  
They have too much inventory, but they definitely had to raise prices on it because of... reasons. So inconclusion, the free-market is working just fine, and their prices are justifiable. So you should go ahead and buy the thing we raised prices on, because there's a chance we'll give you your money back if you don't really want it!
 
2022-06-26 10:45:42 PM  

capt_sensible: Maybe donate all this "glut" to people who might actually need some of it and can't afford it. Crazy idea I know.


I have tried the "buy nothing" or "free" posts on craigslists and the likes trying to give things away.

The amount of time taking pics and creating a post to get rid of useable items is a bit annoying.

dealing with the vast amount of "is this still available" or "can you hold this until next week" and ghosting makes it not even worth my time.

tl;dr - people suck
 
2022-06-26 10:48:25 PM  

no1curr: There's the potential to exploit this as a side hustle. Hmm, how much money do I want to make off Walmart?


I think they used to ask for i.d. if the item cost more than a few dollars. Do it too many times and you are red flagged.
 
2022-06-26 10:53:49 PM  

sorceror: Back during COVID times, we ordered a really expensive oven. It came and the temperature control failed - either tepid or else hot enough to destroy two oven thermometers.

We called and they shipped us a new one. And didn't want the old one back. I was able to fix it and donate it... but I still can't believe they were willing to let that kind of money go.


by the time they get it shipped back, tested and repaired, they would probably still lose money selling it as refurbished - and likely as not still have problems with it.

someone decided it was cheaper to write it off.
 
2022-06-26 10:54:41 PM  

phalamir: sorceror: Back during COVID times, we ordered a really expensive oven. It came and the temperature control failed - either tepid or else hot enough to destroy two oven thermometers.

We called and they shipped us a new one. And didn't want the old one back. I was able to fix it and donate it... but I still can't believe they were willing to let that kind of money go.

You were able to fix it, yes, but they could not know it was that easy.  They are looking at shipping costs times three (original out, original in, replacement out), plus the old one might have been just a brick (again, they can't know until they get it back).  Even if it was fixable, they would have to pay for the replacement and then sell it for less as refurbished.  But that's their best case scenario; heaven forfend it take serious repair and they will get back even less, or nothing if its a brick, or negative if the try to repair it and then figure out its a brick.  However, leaving you to deal with it it the scenario most likely to cauterize the bleeding.  They probably get many, many bricks reported nation- or worldwide.  You scoring the unicorn is not worth their time shipping back all the duds.


or this
 
2022-06-26 10:55:37 PM  
"Still, a "keep it" policy has its own disadvantages, namely: Companies will need to ensure that they don't become victims of fraud."

Narrator: They become victims of fraud
 
2022-06-26 10:56:28 PM  

Hyjamon: capt_sensible: Maybe donate all this "glut" to people who might actually need some of it and can't afford it. Crazy idea I know.

I have tried the "buy nothing" or "free" posts on craigslists and the likes trying to give things away.

The amount of time taking pics and creating a post to get rid of useable items is a bit annoying.

dealing with the vast amount of "is this still available" or "can you hold this until next week" and ghosting makes it not even worth my time.

tl;dr - people suck


hey can you drop that off in the middle of the day 150 miles from where you live, you selfish asshole?  we only have 37 stairs up to our apartment, prick.
 
2022-06-26 10:59:39 PM  
We ordered a bedside table and it came with a huge scratch. So when we called, same thing: they sent us a new one and said keep the old one. What do we want with 2 of the same table? Luckily we know someone who just moved into an apartment and needed furniture.

I couldn't believe they just ate the cost of the one table, it was a couple of hundred bucks.
 
2022-06-26 11:05:25 PM  

AsparagusFTW: When I worked at Home Depot in the mid-2000's I had someone return a multi year old toilet seat. I didnt have gloves on me, so I used plastic shopping bags as gloves and made sure to be a jackass.

Also had to call the cops on a guy beating off in the flower area.


Narrator: It was the same guy that returned the toiled seat.
 
2022-06-26 11:12:18 PM  

sorceror: Back during COVID times, we ordered a really expensive oven. It came and the temperature control failed - either tepid or else hot enough to destroy two oven thermometers.

We called and they shipped us a new one. And didn't want the old one back. I was able to fix it and donate it... but I still can't believe they were willing to let that kind of money go.


Earlier this year, I bought a custom-built hidden bookcase door from some folks out in Utah. Cost about $4k. When it showed up, it was the wrong size. They just shipped us the right set and let us keep the old one. It was actually kind of a hassle for us; just imagine what kind of a hassle it is for them when you have hundreds of people doing it.
 
2022-06-26 11:33:47 PM  

Thank You Black Jesus!: Hyjamon: capt_sensible: Maybe donate all this "glut" to people who might actually need some of it and can't afford it. Crazy idea I know.

I have tried the "buy nothing" or "free" posts on craigslists and the likes trying to give things away.

The amount of time taking pics and creating a post to get rid of useable items is a bit annoying.

dealing with the vast amount of "is this still available" or "can you hold this until next week" and ghosting makes it not even worth my time.

tl;dr - people suck

hey can you drop that off in the middle of the day 150 miles from where you live, you selfish asshole?  we only have 37 stairs up to our apartment, prick.


seriously,

ad: you must pick up. old Highlight magazines.
person: hey can you meet me halfway, i live two hours from you.
 
2022-06-27 12:19:50 AM  

Combustion: We ordered a bedside table and it came with a huge scratch. So when we called, same thing: they sent us a new one and said keep the old one. What do we want with 2 of the same table? Luckily we know someone who just moved into an apartment and needed furniture.

I couldn't believe they just ate the cost of the one table, it was a couple of hundred bucks.


They were eating the costs either way.  The way they did it, they saved on one leg of shipping and disposal.  Don't think of it as "what this one item costs"; think of it as "what do all the fark-ups we deal with each year cost".  Once the return shipping and disposal costs exceed any possible resale/recoupment they could reasonably make, foisting disposal onto you is a no-brainer.

Let's say I sell a widget for $1000.  It costs me $500 to make.  And it costs $100 to ship.  If the widget is broken, I make no money on the sale because I have to eat another $500.  I actually lose $100 for the second shipping. If I take the broken widget back, and I lose another $100 for return shipping.  Let's say I can only resell a refurbished widget at $900 and it costs be another $100 in parts and labor, so my normal $400 profit ($500 from the sale, minus $100 for the shipping), I'm only making $200 ($400 from the sale minus $100p&l minus $100 shipping).  Unless I can refurbish most of my returns, the cost of return shipping will quickly blast through any possible profit.  At that point, leaving you with the expensive paperweight is worth the more than me going through that entire rigmarole.  Plus, I can use what is essentially offloading trash disposal as a PR win "If we screw up, we'll replace it AND let you keep the original".  Yes, I just left you holding a pig in a poke, but it sounds like you get two or one as long as you don't squint too hard.
 
2022-06-27 12:38:39 AM  
Soon to be known as "how to legally get items from the store for free using this one weird trick."
 
2022-06-27 1:14:17 AM  

Combustion: We ordered a bedside table and it came with a huge scratch. So when we called, same thing: they sent us a new one and said keep the old one. What do we want with 2 of the same table? Luckily we know someone who just moved into an apartment and needed furniture.

I couldn't believe they just ate the cost of the one table, it was a couple of hundred bucks.


A piece of furniture that cost them 1/4 of what you paid and takes 1 hour of skilled labor plus shipping to refurbish to a state where they can charge 1/2 of what you paid isn't a good business decision.
 
2022-06-27 5:40:28 AM  

Thank You Black Jesus!: sorceror: Back during COVID times, we ordered a really expensive oven. It came and the temperature control failed - either tepid or else hot enough to destroy two oven thermometers.

We called and they shipped us a new one. And didn't want the old one back. I was able to fix it and donate it... but I still can't believe they were willing to let that kind of money go.

by the time they get it shipped back, tested and repaired, they would probably still lose money selling it as refurbished - and likely as not still have problems with it.

someone decided it was cheaper to write it off.


the item is bad karma and returning it to stock inventory will disspoil all the other little baby stocks jn the stockade
 
2022-06-27 6:23:34 AM  
I have had a lot of returns to Amazon where they didn't require you to send it back.

I bought an air fryer from Cuisinart less than two years ago and one of the knobs stopped working. They replaced it on warranty, but they required me to cut the cord off and send them a picture.

Of course I gave it to my friend with instructions to find a replacement knob on ebay and rewire the cord.
 
2022-06-27 7:33:27 AM  
Damn. Walmart used to have riding lawnmowers in supercenters.  Maybe a huge tv would be the best pick for price and difficulty to return.
Too lazy to google if guns can be returned.
 
2022-06-27 7:56:47 AM  

jaylectricity: I have had a lot of returns to Amazon where they didn't require you to send it back.

I bought an air fryer from Cuisinart less than two years ago and one of the knobs stopped working. They replaced it on warranty, but they required me to cut the cord off and send them a picture.

Of course I gave it to my friend with instructions to find a replacement knob on ebay and rewire the cord.


Or maybe Photoshop?
 
2022-06-27 9:14:46 AM  
I worked in reverse logistics for a while. Another thing to keep in mind is the fact that what is being shipped back, especially if it's a large item being picked up and sent back by a logistics company, will not be repacked well enough to withstand damage in shipping.

I've had to use a forklift like a bulldozer to just push junk strapped to pallets into a trailer.
 
2022-06-27 10:42:48 AM  
I once ordered a TV stand from Wayfair, and got it half-assembled, only to find I had a wrong part.  Wayfair referred me to the manufacturer, they sent me a replacement part that was also wrong. Contacted Wayfair again (this being several weeks later) and they were nice enough to refund and not make me send the huge farking thing back.  I really appreciated that gesture.
 
2022-06-27 11:53:18 AM  

Hyjamon: Thank You Black Jesus!: Hyjamon: capt_sensible: Maybe donate all this "glut" to people who might actually need some of it and can't afford it. Crazy idea I know.

I have tried the "buy nothing" or "free" posts on craigslists and the likes trying to give things away.

The amount of time taking pics and creating a post to get rid of useable items is a bit annoying.

dealing with the vast amount of "is this still available" or "can you hold this until next week" and ghosting makes it not even worth my time.

tl;dr - people suck

hey can you drop that off in the middle of the day 150 miles from where you live, you selfish asshole?  we only have 37 stairs up to our apartment, prick.

seriously,

ad: you must pick up. old Highlight magazines.
person: hey can you meet me halfway, i live two hours from you.


ps thanks for ruining my son's birthday.   i told him he could have these.   do you want to break the news to him?  I can't bear to disappoint him what with it being his birthday and all.  that *YOU* ruined.
 
2022-06-27 11:56:25 AM  

buckeyebrain: I once ordered a TV stand from Wayfair, and got it half-assembled, only to find I had a wrong part.  Wayfair referred me to the manufacturer, they sent me a replacement part that was also wrong. Contacted Wayfair again (this being several weeks later) and they were nice enough to refund and not make me send the huge farking thing back.  I really appreciated that gesture.


Wayfair is good about returns.   the trafficked child i got from them only ha+++CARRIER LOST+++
 
hej
2022-06-27 12:06:56 PM  
CSB;  Got a fairly expensive electric razor ($180'ish) from Amazon a while back.  A button on the charging/cleaning stand was broken, but it was still usable.  Called customer service to RMA it, was surprised when they said to just keep the original even after I get the replacement, and didn't need any supporting proof at all that the item was broken.  Ended up given the flawed one to my brother.
 
2022-06-27 12:42:29 PM  

Hyjamon: dealing with the vast amount of "is this still available" or "can you hold this until next week" and ghosting makes it not even worth my time.


Imagine if every store worked like Facebook Marketplace. Customers would walk in, point to an item on a shelf, ask "Is this still available?", be told that yes it is indeed available for sale, and then walk out without buying anything. All day, every day.
 
2022-06-27 1:26:52 PM  

Unobtanium: As pointed out in TFA, Amazon already does this. I've had a couple of low-end items that turned out not to work for what I needed. They refunded the money, but I didn't have to actually return them. One was worth donating to Goodwill, the other I just trashed.


Yah, Amazon does this frequently for me too. The largest item was a 65' TV that they had no record of sending to me, order # was for something else that was in a different state.

'Recycle, keep or donate" was their response.
 
2022-06-27 1:30:30 PM  
Also, as you can buy pallets of returned random crap directly from Amazon, we had this place pop up that sells the stuff on them - Not a bad idea, actually.
 
2022-06-27 3:08:17 PM  

blodyholy: Also, as you can buy pallets of returned random crap directly from Amazon, we had this place pop up that sells the stuff on them - Not a bad idea, actually.


Was it run by an attractive older woman named Trish?
 
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