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(Axios)   Are you an entitled consumer who doesn't appreciate the free gifts you got for the holidays? Some online retailers are offering refunds while still leaving you with the work of disposing of your unwanted items   (axios.com) divider line
    More: Spiffy, Vladimir Putin, President Biden, cost of online returns, Russian President Vladimir Putin, State of play, NIAID director Anthony Fauci, returns processor, holiday season  
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2565 clicks; posted to Main » on 29 Dec 2021 at 10:03 PM (20 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



14 Comments     (+0 »)
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2021-12-29 10:17:12 PM  
C'mon, they're not gifts. They're junk, I'm old, and I have plenty of junk. They're errands. You got me an errand for Xmas.
 
2021-12-29 10:24:10 PM  
I'm surprised at some of the things Amazon didn't just tell me to keep -- especially stuff damaged in shipping.

You'd think by now they'd just have you take a (geotagged and dated) photo as evidence and then pay some 18yo in Bangladesh to click through customer images and go "Yup, that's broken".
 
2021-12-29 10:34:51 PM  
I had an order from Walmart where they sent the wrong light bulbs and the bag of Fritos popped open (I needed extra items to reach $35 for free shipping.)

I initiated a return and they told me I could keep the lightbulbs but I'd have to print out a fedex shipping label and mail the opened bag of Fritos back. The return address on the label was about 200 miles away. I'm wondering if some worker there really just wanted a snack.
 
2021-12-29 10:39:15 PM  
It used to be real easy previously where you could just take it back to a kohls or something similar and just give it to the nice lady there. She would scan your phone and that's it. What gets bothersome is when you have to take a print out and affix to box. I have to drag my ass to staples to get the print out. Though they do have drop off for all carriers there.
 
2021-12-29 10:43:28 PM  
I once got an empty box from an Amazon reseller that amazon support asked me to return.  Even though they already had the same nothing I received.
 
2021-12-29 10:44:36 PM  

VoiceOfReason499: I'm surprised at some of the things Amazon didn't just tell me to keep -- especially stuff damaged in shipping.

You'd think by now they'd just have you take a (geotagged and dated) photo as evidence and then pay some 18yo in Bangladesh to click through customer images and go "Yup, that's broken".


I bought a really cheap ($6) case for my phone that didn't fit (their fault). They made me take it to Kohl's. That can't be cost effective.
 
2021-12-29 10:48:02 PM  
Hasbro's typically good at that option. The two or so times I've gotten an Transformer that's had a defect (one Spinister didn't have his rotor riveted in properly, and a Blackarachnica's leg was slightly malformed so that it wouldn't transform) they've been quick to not only let me keep the defective figures I already had but shipped out another figure of equal value for free.

/hysterically got Spinister's moldmate Rotorstorm figure for the Blackarachnia mishap
//fixed the BA knee issue with a little time and an exacto blade.
 
2021-12-29 10:49:56 PM  

Hey Nurse!: I bought a really cheap ($6) case for my phone that didn't fit (their fault). They made me take it to Kohl's. That can't be cost effective.


It's probably "cost effective" from their standpoint in that they're hoping you won't bother.
 
2021-12-29 10:54:19 PM  

Barricaded Gunman: Hey Nurse!: I bought a really cheap ($6) case for my phone that didn't fit (their fault). They made me take it to Kohl's. That can't be cost effective.

It's probably "cost effective" from their standpoint in that they're hoping you won't bother.


That's exactly what my wife said. However, because of Christmas I've got three things to take back so in the end it's worth it
 
2021-12-29 11:04:13 PM  

Hey Nurse!: VoiceOfReason499: I'm surprised at some of the things Amazon didn't just tell me to keep -- especially stuff damaged in shipping.

You'd think by now they'd just have you take a (geotagged and dated) photo as evidence and then pay some 18yo in Bangladesh to click through customer images and go "Yup, that's broken".

I bought a really cheap ($6) case for my phone that didn't fit (their fault). They made me take it to Kohl's. That can't be cost effective.


Not only that, Kohl's then gives you a 25-35% coupon for in store purchases that is as good as cash. So, win-win? I'll usually cruise through the discounted clothing or shoe aisles, and about half the time I may make a purchase.
 
2021-12-30 12:11:02 AM  
Years ago a friend tried to return an Amazon package by physically dropping it off at the local Amazon warehouse. It was in the correct box with return label and everything. He just figured it would be quicker to drive it over instead of dropping it in the mail. He knew it came off the shelf from that warehouse. Anyway, they wouldn't take it. They told him he had to mail it.
Still not a total waste. This was a warehouse in Vegas and he told me he got a glimpse inside. Evidently, it was just filled with dildos and other sex toys. Yes, the largest export of Las Vegas is dildos.
So next time you send gifts to the Branch Dildonians, it's most likely coming from the warehouse in downtown Vegas.
 
2021-12-30 6:39:49 AM  
I'm doing my part by keeping the Black Friday special 4k TV that Walmart's customer support was too stupid to setup a return for on three separate attempts. It's been six weeks since my last attempt. I've heard nothing since and I got refunded for the purchase before the third attempt.
 
2021-12-30 8:32:41 AM  
I got free stuff!?
/Said almost every breadwinner.
 
2021-12-30 12:57:11 PM  
''About three in 10 online purchases are returned,''

That 30% return rate surprises me.   What % of your online buys do you return?

/  I returned one item in the past year - a coat listed as having a phone pocket that did have a phone pocket... but it only fit tiny phones.
 
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