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(CBS Minnesota)   HomeAdvisor advised to not advise use of home repair contractor who leaves house in need of repair   (minnesota.cbslocal.com) divider line
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840 clicks; posted to Business » on 02 Dec 2021 at 11:20 PM (6 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



13 Comments     (+0 »)
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2021-12-02 11:40:36 PM  
It would have to be a pretty big/involved job for me to call anyone over to work on my house. Due to Covid and my Dad's Parkinson's, I've pretty much been off work for 3 years. I have not enjoyed watching my savings disappear, but I got into better shape and learned how to weld. I already knew plumbing, electrical and carpentry, so it seemed stupid to not know how to weld.

/welds hold but might not be pretty
 
2021-12-02 11:53:02 PM  
Perfect home advisor experience right there.

The one time I used home advisor was for a well pump replacement. We bought our house from the estate of a guy who'd just passed. His kids didn't know how old some of the mechanicals were but everything passed inspection.

Three years ago, the well pump straight up died. I called our plumber, who said he could do it, but then he bailed on it. So I went to Home Advisor. One guy billed me for a quote and another guy just estimated from his cell phone. The third guy, though, showed up with his son, quoted the job, came in a grand less than the bigger companies, and got it done that day. Cool.

Well fast forward 1 year: turns out the new pump was part of a batch that wound up having a defect. Died literally 1 year to the day later (it had a 10 year warranty). I called the guy, got his voice mail, left a message. Nothing the next day. Call back that night and spoke to his wife. Apparently, he died of cancer like, 3 months prior. She gave me the number of another guy.

Well, the other guy doesn't have the warranty records, nor does he know which supplier the original guy used. I spent a morning calling every plumber supply place in the state, and of course, it's on the opposite side of the state from me. I call, and they're unbelievably cool about the situation. They know about the defect, and they'll replace it, no questions asked. I just need to pick it up.

When I get out there after a 1.5 hour drive out, it turns out that one of the dudes who works there lives just up the road. He was like, 'why didn't you say you lived there I would've brought it out!' Because, of course.

I wound up replacing it with a friend (who is great with this stuff. However, I do not recommend hauling up 450' of well pipe by hand. The longest afternoon of my life.
 
2021-12-03 12:08:12 AM  
Back in my residential days, we just fired an asshole customer. But yeah. This one sounds like the homeowner went for cheap prices, and got what he paid for. Those of us in the upper echelons of contract work actually take pride in what we do.

Hell I will try and make shiat square and level that's gonna be buried in drywall or sheeting. Just cause other contractors will see what I did. I'm embarrassed if I'm told to just to it quick and dirty and cheap.

I like taking pride in my work. Be it framing or hvac or plumbing.
 
2021-12-03 12:21:46 AM  

urethra_franklin: However, I do not recommend hauling up 450' of well pipe by hand. The longest afternoon of my life.


"I thought that YOU were holding it!"
 
2021-12-03 7:00:50 AM  

WelldeadLink: urethra_franklin: However, I do not recommend hauling up 450' of well pipe by hand. The longest afternoon of my life.

"I thought that YOU were holding it!"


Lol! Thanks for the chuckle.

Had that actually happened, I would've just burned the house down.
 
2021-12-03 9:46:21 AM  
when you have lead generators that have contractors who pay for the chance to bid jobs site unseen, you're going to get pretty much nothing but hacks.

just call it Uberfix or Handydash
 
hej
2021-12-03 10:09:40 AM  
I've hired many contractors over the years. I always assume that if I want it done "right", I should get a professional to take care of it so the project doesn't drag out infinitely and so that the results are good.  80% of the time, they end up being clowns and I end up thinking I could have done a better job myself.
 
2021-12-03 10:20:33 AM  

hej: I've hired many contractors over the years. I always assume that if I want it done "right", I should get a professional to take care of it so the project doesn't drag out infinitely and so that the results are good.  80% of the time, they end up being clowns and I end up thinking I could have done a better job myself.


contractor here.

whenever possible, a referral from another customer who had a good experience is very likely to be your best bet.

check references, particularly from former clients.  check review sites.  verify license info.

avoid poor communicators at all costs.

don't hire a laborer to do the work of a Craftsman because the quality will suffer.  don't hire a Craftsman to do the work of a laborer because you're going to pay way too much.

good luck the extra time and effort is worth it.
 
hej
2021-12-03 10:23:39 AM  

Thank You Black Jesus!: hej: I've hired many contractors over the years. I always assume that if I want it done "right", I should get a professional to take care of it so the project doesn't drag out infinitely and so that the results are good.  80% of the time, they end up being clowns and I end up thinking I could have done a better job myself.

contractor here.

whenever possible, a referral from another customer who had a good experience is very likely to be your best bet.

check references, particularly from former clients.  check review sites.  verify license info.

avoid poor communicators at all costs.

don't hire a laborer to do the work of a Craftsman because the quality will suffer.  don't hire a Craftsman to do the work of a laborer because you're going to pay way too much.

good luck the extra time and effort is worth it.


Sincere thanks, sir (or madame).
 
2021-12-03 10:44:21 AM  
For jobs I couldn't or didn't want to do myself I've always had good luck going through Home Depot.

They have very strict standards for being one of their suppliers and have a waiting list a mile long of companies that want to be one of them. If you fark up, they give zero farks and will kick your ass out of the program because they have a thousand other companies waiting to take your place.

Plus, they control the cost. So you don't have Billy Bob who runs his entire business out of a "Free Candy" van show up and gouge the fark out of you.

I know people want to support local businesses, but hire your contractors through actual companies that have actual employees so if you do have an issue, you have some recourse or at least someone to go after instead of just some dude that disappears like a fart in the wind with your money.
 
2021-12-03 11:06:09 AM  

abhorrent1: For jobs I couldn't or didn't want to do myself I've always had good luck going through Home Depot.

They have very strict standards for being one of their suppliers and have a waiting list a mile long of companies that want to be one of them. If you fark up, they give zero farks and will kick your ass out of the program because they have a thousand other companies waiting to take your place.

Plus, they control the cost. So you don't have Billy Bob who runs his entire business out of a "Free Candy" van show up and gouge the fark out of you.

I know people want to support local businesses, but hire your contractors through actual companies that have actual employees so if you do have an issue, you have some recourse or at least someone to go after instead of just some dude that disappears like a fart in the wind with your money.


the problem with being a subcontractor for home Depot is that they have a certain amount that they're going to charge and they're going to get their cut so your earning potential as a contractor has a definite ceiling.  that puts contractors in the position of having to undercut themselves just to keep the job.

I've heard more horror stories than I can count about clients who have hired home Depot to do windows garage doors flooring etc.  if you've had good experiences then praise Black Jesus.  don't fool yourself about their willingness to hire or fire Billy Bob with the free candy van cuz like with most of home Depot stuff literally is no bottom.  the last person in the world you want working on your house is it contractor who's upside down on his rate because a job took too long.
 
2021-12-03 1:43:49 PM  

abhorrent1: For jobs I couldn't or didn't want to do myself I've always had good luck going through Home Depot.

They have very strict standards for being one of their suppliers and have a waiting list a mile long of companies that want to be one of them. If you fark up, they give zero farks and will kick your ass out of the program because they have a thousand other companies waiting to take your place.

Plus, they control the cost. So you don't have Billy Bob who runs his entire business out of a "Free Candy" van show up and gouge the fark out of you.

I know people want to support local businesses, but hire your contractors through actual companies that have actual employees so if you do have an issue, you have some recourse or at least someone to go after instead of just some dude that disappears like a fart in the wind with your money.


What's wrong with a guy working out of his van? You like paying for overhead? Besides if you hire local you are more likely to have a contractor willing to come back and fix any problems. I know I get plenty of calls for HVAC work because the original installer got his money and can't be bothered to drive all the way back out for a warranty fix.
 
2021-12-04 7:13:00 AM  
The couple asked us to hide the contractor's identity, because they don't want to anger him any further.

These are fragile humans.
 
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