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(MSN)   WalMart, Amazon, bring us one step closer to Wall-E by making customers dispose of defective products   (msn.com) divider line
    More: Awkward, Retailing, Ripple effect, The Return, Good, Economics, Return, Containerization, Butterfly effect  
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1019 clicks; posted to Business » on 30 Nov 2021 at 8:12 PM (7 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



14 Comments     (+0 »)
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2021-11-30 8:20:08 PM  
And, just like they offset shoplifting, these companies just account for this cost of non-returns by including it in the price the rest of us pay.
 
2021-11-30 8:42:47 PM  
I ordered some sports ball cards from Target this summer and the package arrived smashed in half.  The cards inside were fine but I reported it to Target and they sent me a brand new box of cards for free and told me to keep the "damaged" one.  Was around $35 or so.

YMMV and all...
 
2021-11-30 9:18:25 PM  

Shaggy_C: And, just like they offset shoplifting, these companies just account for this cost of non-returns by including it in the price the rest of us pay.


To an extent - but when it boils down to "Company is going to have to pay 20% or more for the value of an item that's likely not resalable" why would they want to?
 
2021-11-30 9:52:53 PM  

Some Junkie Cosmonaut: Shaggy_C: And, just like they offset shoplifting, these companies just account for this cost of non-returns by including it in the price the rest of us pay.

To an extent - but when it boils down to "Company is going to have to pay 20% or more for the value of an item that's likely not resalable" why would they want to?


Pretty much. By the time return shipping and restocking is accounted for it's just cheaper to send a replacement and not deal with RMA hoopla. Most companies account for shrink anyway.
 
2021-11-30 10:21:12 PM  

TheFoz: I ordered some sports ball cards from Target this summer and the package arrived smashed in half.  The cards inside were fine but I reported it to Target and they sent me a brand new box of cards for free and told me to keep the "damaged" one.  Was around $35 or so.

YMMV and all...


I ordered a jacket from a third-party Amazon seller in 2015 and it came in the wrong color and in farking size 2XLT. That's XXL Tall for anyone not familiar. Not exactly my size.

Even back then, the seller company shrugged, gave me a refund, and said the jacket was mine to "wear, give away, or donate!" I noticed that "sell" wasn't listed. Nevertheless, I tried selling it on eBay, but I didn't get a single bid, so I donated it.
 
2021-11-30 10:24:06 PM  
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2021-11-30 11:02:22 PM  
Hey, y'all, free underwear.
 
2021-11-30 11:15:51 PM  
This policy will backfire spectacularly.
 
2021-11-30 11:49:17 PM  
Remember that dumbfark earlier this year or maybe last year... time has no meaning anymore... who was buying from Amazon and then returning the box to them with the approximate weight inside?
I want to say he had something stupid like six or seven figures in merchandise returns before they caught on.

See that's the problem, any scam worth running had a high chance of getting you farked over.  The only things police protect anymore are big businesses and municipal property so while they did not have any time when your $2000 bike got stolen out of your living room which was approximately 5% of your total pre-tax earnings that year if you steal .001% of Amazon's hourly income you can rest assured the swat team is on the way.
 
2021-12-01 10:52:03 AM  
This has happened to me with Amazon a few times. The most recent one made my jaw drop.

I purchased a 24 inch curved monitor from them a few months ago, around 350$ or so. When I got it out of the box, I noticed that the screws were missing for the stand. I started an online chat, explained the situation and asked to send it back and have another sent. They countered with 'we can issue you a courtesy refund, and the monitor is yours to keep, recycle or donate'. Uh, yah -- let's do that.

After closing the chat window, I immediately started shopping for a monitor arm to mount it to my desk.

Obviously they felt it was cheaper just to eat the $ vs having me ship it back, inspect, and recycle it themselves.
 
2021-12-01 3:04:09 PM  

blodyholy: This has happened to me with Amazon a few times. The most recent one made my jaw drop.

I purchased a 24 inch curved monitor from them a few months ago, around 350$ or so. When I got it out of the box, I noticed that the screws were missing for the stand. I started an online chat, explained the situation and asked to send it back and have another sent. They countered with 'we can issue you a courtesy refund, and the monitor is yours to keep, recycle or donate'. Uh, yah -- let's do that.

After closing the chat window, I immediately started shopping for a monitor arm to mount it to my desk.

Obviously they felt it was cheaper just to eat the $ vs having me ship it back, inspect, and recycle it themselves.


Heck, for just a few screws??? That sounds like five minutes of searching a Home Depot, or offering a beer to a neighbour so they are distracted and looting the jars in their garage.* You lucked out!

/*life imitates fetch quests
 
2021-12-01 3:25:55 PM  

Bennie Crabtree: blodyholy: This has happened to me with Amazon a few times. The most recent one made my jaw drop.

I purchased a 24 inch curved monitor from them a few months ago, around 350$ or so. When I got it out of the box, I noticed that the screws were missing for the stand. I started an online chat, explained the situation and asked to send it back and have another sent. They countered with 'we can issue you a courtesy refund, and the monitor is yours to keep, recycle or donate'. Uh, yah -- let's do that.

After closing the chat window, I immediately started shopping for a monitor arm to mount it to my desk.

Obviously they felt it was cheaper just to eat the $ vs having me ship it back, inspect, and recycle it themselves.

Heck, for just a few screws??? That sounds like five minutes of searching a Home Depot, or offering a beer to a neighbour so they are distracted and looting the jars in their garage.* You lucked out!

/*life imitates fetch quests


I feel I need to add that it was an 'Amazon Warehouse' purchase, so it had been returned once already -- it was 50$ off of the new price. That may have weighed in on their decision to just say 'screw it'. The missing screws may have also been why it was returned in the first place.
 
2021-12-01 3:35:48 PM  

blodyholy: I feel I need to add that it was an 'Amazon Warehouse' purchase, so it had been returned once already -- it was 50$ off of the new price. That may have weighed in on their decision to just say 'screw it'. The missing screws may have also been why it was returned in the first place.


Ah, I see.

Amazon returns: This is the song that never ends...  :P
 
2021-12-01 5:16:18 PM  

Bennie Crabtree: Ah, I see.

Amazon returns: This is the song that never ends...  :P


Indeed. Amazon is a weird beast (and working for them in a round-a-bout way, I still have no idea what goes on.)
 
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