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(CNN)   Sure, people don't want to go back to working in restaurants, but it turns out there's also more customers than usual acting like a bunch of jack offs   (cnn.com) divider line
    More: Sad, Employment, 2005 singles, Restaurant, had time, Joshuah Morton, better opportunity, first nights, Karen McLaughlin  
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1844 clicks; posted to Business » on 23 Jul 2021 at 5:20 PM (8 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



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2021-07-23 5:22:22 PM  
Obvious tag is in the walk-in trying to control its temper.
 
2021-07-23 5:23:30 PM  
Low pay, no benefits, shiatty hours, no vacations, and a steady stream of hyper-rude customers.  Gee...I wonder WHY they can't fill those jobs?
 
2021-07-23 5:24:09 PM  
Being abused by entitled pricks isn't worth a starvation wage?  Do tell.
 
2021-07-23 5:24:55 PM  
The customer isn't always right. The customer is frequently an asshole.
 
2021-07-23 5:43:10 PM  
There is a class of restaurant regulars that consider abusing their server/host/busser part of the restaurant experience, and I'm not surprised that kind of customer is disproportionately represented in the return to indoor eating.
 
2021-07-23 5:44:24 PM  
There Goes The Best Damned Employee a Convenience Store Ever Had
Youtube w4IlWd0wcIg
 
2021-07-23 5:49:10 PM  
People as a whole have forgotten how to behave in public, it isn't just in restaurants.
 
2021-07-23 5:49:18 PM  
Entitlement: it's not just for dinner. it's 24 hours a day, just like all the services out there for youuuuuuuuuuuuuu.
 
2021-07-23 5:50:26 PM  
They've been paying waitstaff $2.13/hr for 40 years now.
 
2021-07-23 6:11:15 PM  
In business, it's important to remember the customer is always right. It is equally important to remember that not everybody is a customer.
 
2021-07-23 6:12:10 PM  
speak for yourself subby.  I always leave big tips.

i.insider.comView Full Size
 
2021-07-23 6:14:50 PM  
These lazy people should go to night school and get better jobs like meeeeeeeeeeeeee.
I am very intelligent.
 
2021-07-23 6:16:35 PM  
I've been working in restaurants on-and-off since I was 16 and you quickly learn that humanity on the whole is an awful species.
 
2021-07-23 6:38:57 PM  
I don't get people who don't act right in a restaurant or are rude to their server.  These people handle your food.
 
2021-07-23 6:42:20 PM  
People have been cooped up for so long.  Everybody is a little rough around the edges, people that already were are now much, much worse. I must admit that everyday there are more people on the train to and from work. On the way home pre-pandemic, it would be so crammed sometimes, you never got your own seat for most of the ride.  Can't say I miss that.
 
2021-07-23 6:45:08 PM  
i.gifer.comView Full Size
 
2021-07-23 6:54:20 PM  

nekom: I don't get people who don't act right in a restaurant or are rude to their server.  These people handle your food.


They crave the power to make someones' life miserable if even for only an hour without consequence (they're usually clueless about the food, though).
 
2021-07-23 6:56:14 PM  
Pretty simple, really.  If people expect to have a service economy, then its workers should be paid well and have medical benefits.

This idea we're all fending for ourselves in a dog-eat-dog world is outdated Calvinist bullshiat.
 
2021-07-23 6:58:04 PM  
They figure if they're paying for the meal, they can make any unreasonable complaint they want and be as rude as hell. I think it's from a bad upbringing.

I always treat people nice, whether it's fast food or a good steakhouse. I might be biased though, because I worked in food service for 10 years.
 
2021-07-23 7:13:51 PM  
I feel bad for restaurants, to a point. The past 18 months they really had to get creative to stay afloat, and at least around me, that meant a drastic decline in quality with a significant increase in price. We stopped ordering from most restaurants around October because the food was just frozen shiat cooked either not enough or way too much. I can poorly cook a frozen dinner for pennies on the dollar.

With everything reopened, for sure more customers are feeling entitlement like never before. They feel like they are doing the restaurant a favor by giving them business, so everything should be perfect. Assholes gonna asshole.

I feel much less sympathy for restaurants that continue to treat their employees like shiat after all this. Servers get paid ok, $15/hour plus tips, but the environment tends to be awful from the customer end and the management end. I'm sure there are no benefits either.

I guess my point is we should all try to not be assholes to everyone and maybe we'll pull through.
 
2021-07-23 7:20:58 PM  
3 of those years were as a pizza delivery driver, so even if the order was late, I still overtipped the driver. Only in-house delivery driver places, I don't get delivery from 3rd party drivers.
 
2021-07-23 7:31:32 PM  
Back when I was waiting tables, my good friend Shannon had a really bad night.  Food taking too long, running out of things, understaffed because of call offs.  Finally one jackass customer was the last straw. F*ck that guy at table 31 and F*ck this place!  I'm outta here!  She takes off her apron, throws it down and leaves.  I picked up the apron, took out her order book, checked on her tables and mine and went back for a smoke.  10 minutes later she came back inside and put on her apron.  She said "I was so mad I forgot you drove tonight." She went back to work and was even nice to table 31.  She cracked me up all the time, man I loved that chick!
 
2021-07-23 7:44:07 PM  

maddan: Back when I was waiting tables, my good friend Shannon had a really bad night.  Food taking too long, running out of things, understaffed because of call offs.  Finally one jackass customer was the last straw. F*ck that guy at table 31 and F*ck this place!  I'm outta here!  She takes off her apron, throws it down and leaves.  I picked up the apron, took out her order book, checked on her tables and mine and went back for a smoke.  10 minutes later she came back inside and put on her apron.  She said "I was so mad I forgot you drove tonight." She went back to work and was even nice to table 31.  She cracked me up all the time, man I loved that chick!


That is a wildly depressing story.
 
2021-07-23 7:49:00 PM  
It seems that a lot of people did indeed miss thay working in retail/foodservice during this whole pandemic has been worse than usual not only because of the whole dread-of-mortality thing and having to wear masks and all that, but the overwhelming majority of people eating out and going into stores were those people who were not taking the pandemic seriously enough not to do so already. So you're not just dealing with regular customers or even just customers on edge--your customer base has now heavily shifted toward the MAGA and Karen crowds, and they are the literal worst people on the planet.

How much would someone have to pay you to wait on these racist troglodytes and suffer their abuse while wearing a mask? That's how much you need to pay restaurant staff.
 
2021-07-23 8:03:03 PM  
OK coward, tell me what's funny about my last comment.
 
2021-07-23 8:26:05 PM  
FYI:

If you see H31N0US in a bar or restaurant, whoever served him is getting hooked up big time. Like, they might feel insulted.

I had a great farking year last year. I barely left the house, never ate out or went to the bars, took vacation or really anything. And I made about [redacted] standing on my farking head. That doesn't include what my wife made (she's into six figs as well and our house is paid for). Also I was home-schooled.

Now: I understand to some people, that's a lot. To people I interact with in the NYC area, it's...Tuesday.

Anyway, I'm happy with the result, and knowing that so may people had a crap year, I tip very well.
 
2021-07-23 8:26:42 PM  

austerity101: OK coward, tell me what's funny about my last comment.


You're a peach.
 
2021-07-23 8:32:38 PM  
Did someone say CSB time?  No?  Well, here's one anyway.

I order take out about once a month, because that's all I can afford.  I'm still don't want to sit around in a germ box with the new variants and such.  I typically spend $10 to $20 on the meal, but I tip the curbside/takeout person $20, because they're risking their life for my lazy tasty dinner.  I just drop it in the tip jar, and don't make a thing of it.  I'm of course patient, and friendly, but not annoyingly so, because they don't need creepy customers either.

I grabbed a pizza a few weeks ago, in Trumpy country Florida, I'd been traveling all day, and got to the place a half hour before they closed, so I was the only one.  Pay with the debit card, get my pizza, say thanks!, drop a twenty on the counter, turn to leave, and the girl asks, are you sure? ... and she bursts into tears, I mumble something like, "it's the least I can do, customers suck"  and I run away, because emotions are scary.
 
2021-07-23 8:37:42 PM  

austerity101: OK coward, tell me what's funny about my last comment.


A funny vote, without comment, should be treated as a victory.  They've got nothing they'll stand by, no actual reasoning, so the best they can come up with is the anonymous funny.  Wear your serious funny votes with pride.
 
2021-07-23 8:49:59 PM  

Jake Havechek: The customer isn't always right. The customer is frequently an asshole.


The actual quote is " the customer is always right when it comes to knowing what he wants".

The moron that said it was trying trying school henry ford about about selling cars.

It was a reaction to fords famous comment about model t colors, "they can have one in any color they want , as long as it's black".

If you run your business along the maxim of the customer is always right, you deserve to fail.

A better one would be "always listen to what your customers want, then go from there".
 
2021-07-23 9:18:52 PM  

Jake Havechek: The customer isn't always right. The customer is frequently an asshole.


The actual saying was "Treat the customer as if they are right".  Doesn't mean the customer is right, but it meant to treat them with respect.

I went to a restaurant last week, and I hoped I treated the staff well. I worked as a server decades ago, and remembered how shiatty people would be. Some things don't change.
 
2021-07-23 10:00:01 PM  
Back in the day during normal times dishwashers would walk out the middle of the shift. They had no other job. They were just lazy.
 
2021-07-23 10:04:14 PM  

Hyjamon: speak for yourself subby.  I always leave big tips.

[i.insider.com image 600x450]


I leave Chick tracts
 
2021-07-23 10:43:58 PM  
I worked as a busboy for two weekends when I was in high school.  The second weekend, a drunk bumped the other busboy causing him to drop a huge tray of dirty dishes on the drunk and his companions.  The manager fired the guy on the spot. I told the manager it was entirely the drunk's fault, so I got fired as well.  Which left them with no busboys for the rest of the weekend.  I never set foot in the place again.
 
2021-07-23 11:12:04 PM  

iron_city_ap: People as a whole have forgotten how to behave in public, it isn't just in restaurants.


Racist-like typing detected. Just because we don't live up to your 1950s ideal of behaviour doesn't mean it's wrong.
 
2021-07-24 12:09:31 AM  
Tipping is part of the American social contract. Like other aspects of the contract, it is fraying and tattered.

"Why should I tip if my server is getting 15 dollars an hour?" "Why should I keep working if I don't get tips?" "How can I keep workers if customers won't tip them?" If everyone is an essential worker, nobody is an essential worker.

James Fallows, in the 1980s, wrote a book called MORE LIKE US, or something like that, telling Americans that they would be ok and that they should not imitate Japan. America just needed to be more like itself, and believe in its principles.

Well. Here is where that leads. Once you start telling people that their jobs don't require duty or pride, that employees are just tools for capitalists, and that tipping helps support meritocratic ideals, you run straight into this blind alley and you can't get out. Just give them some money. I am going to make a prediction of where this ends.

I have seen this in person in and near San Francisco, and maybe Manhattan. You get surly, shoddy service from disinterested, possibly overworked staff. You will be judged according to how you dress or what you order, or what wine you prefer, or your reservation. Some service fee will be added to your bill, and the whole thing will just be a bad experience because everybody stopped giving a damn. Things will grate: "How are you guys tonight?"

Get ready for a race to the bottom. Increasingly inexperienced and less competent staff as competent people leave the industry. Less politeness. Less pleasantness. Inconsistency. Indifference. Slinging food. Lack of craft and self-respect. Can the industry retain people with professional pride? How?
 
2021-07-24 12:21:07 AM  

natazha: I worked as a busboy for two weekends when I was in high school.  The second weekend, a drunk bumped the other busboy causing him to drop a huge tray of dirty dishes on the drunk and his companions.  The manager fired the guy on the spot. I told the manager it was entirely the drunk's fault, so I got fired as well.  Which left them with no busboys for the rest of the weekend.  I never set foot in the place again.


I also did busboy work. It was just south of Glendale in Denver, and one night a Persian guy came in who had just been absolutely gutted with a knife, bleeding profusely. It is a good story, but the weird thing I remember is that he came to me, not the manager or a waitress. He walked past them to come to me. Somehow he identified the busboy as the action man of the restaurant. He was right. He came in a couple of weeks later to show me his scar.

And any manager who loses two busboys at one time is an idiot. You can't fire people who do jobs nobody wants to do. I liked it because it was easy work and people would generally just not mess with you.
 
2021-07-24 12:27:27 AM  

Barbeaubot: I feel bad for restaurants, to a point. The past 18 months they really had to get creative to stay afloat, and at least around me, that meant a drastic decline in quality with a significant increase in price. We stopped ordering from most restaurants around October because the food was just frozen shiat cooked either not enough or way too much. I can poorly cook a frozen dinner for pennies on the dollar.


What kind of shiatty restaurants were you going to?
 
2021-07-24 12:37:22 AM  
As a line cook with some very niche experience and a solid resume now is a good time for me. I'm able to negotiate a better wage and better schedule, including Saturdays off which is very rare in the industry

Front of house though? They're turning people over like crazy but that's always been the case wherever I worked
 
2021-07-24 1:14:13 AM  
Morton understands why people might quit.

After waiting to be seated, customers arrive at their tables "already angry, already wanting to complain about things," he said.

A few weeks ago one employee started to cry because a customer was so mean to her.


Fark user imageView Full Size
 
2021-07-24 1:50:02 AM  

A Cave Geek: Low pay, no benefits, shiatty hours, no vacations, and a steady stream of hyper-rude customers.  Gee...I wonder WHY they can't fill those jobs?


Y'know, I didn't think much of it when I was a kid starting out; it was just the way the world worked to me at the time.

Disappointingly recently I've really come to question a lot of the core machinery of a lot of society, like why jobs that are physically demanding (though that's creeping down and some fields are already farked) or require a lot of on-the-fly thinking and/or breadth of prior training are generally higher-paying, while jobs that are psychologically taxing in part because the workers are often used as society's punching bag are often the lowest-paying jobs.

I mean, I get some of the base logic, like it is neither physically nor mentally demanding in a vacuum to work the register at a Wendy's. It's not going to grind your knees to dust over the years like working in a warehouse, and you're not going to have to think too hard to punch things in on the register, but you get to be the corporate meat shield for every Karen-adjacent individual's gripes, you have a non-nil chance of getting similar treatment from a low-20's manager who got a big head from the promotion, and you often get just enough to financially struggle at the end of the day. That's hellishly unbalanced to me.

/And god help you if you get to work a drive-thru, because you will not be recognized as human by many on the other end of that terrible speaker setup.
 
2021-07-24 1:59:11 AM  

Confabulat: I've been working in restaurants on-and-off since I was 16 and you quickly learn that humanity on the whole is an awful species.


You learn that working anywhere if you're paying attention.
 
2021-07-24 2:20:42 AM  
I'm not so sure.  I've experienced an extended period of horrible service.

Drive through window operators that expect me to speak first.

Waiting an hour for a pizza that was quoted as 15 minutes (carry out).

A new vet I went to because they had an immediate slot to be seen. They left me waiting for 40 minutes after they told me they would "be right out to grab your dogs". When I finally rang them and said something about it, they farking used it as an excuse to continue giving me horrible service. I went back for a check up two weeks later and they left me waiting again, I also noticed my pup was incredibly frightened, I had never seen her behave in such a way. So I decided to unload on these guys after a bit of fishing.

I could go on and on... And on.
 
2021-07-24 2:37:32 AM  
Almost 50% of the customers are trump worshipers.

One of my wife's sack of shiat trump supporting "friends" went to a restaurant and pulled down the mask of the waitress.  She deserves to be beaten to death for trying to infect a waitress.

My wife knows that I would stomp the guts out of her nazi "friend" as she deserves, so I haven't  been included in their gatherings.

trump worshipers love to talk about freedom as long as they get to f*ck with every one else's rights.  They all deserve death.  They are all filth and a plague on humanity.
 
2021-07-24 2:46:33 AM  

Jake Havechek: The customer isn't always right. The customer is frequently an asshole.


encrypted-tbn0.gstatic.comView Full Size
The japanese say "The customer is a god."

Sometimes, the staff gotta cross the streams.
 
2021-07-24 3:54:23 AM  
make tipping illegal and increase base salary that way people with no social skills can become waiters. boom massive increase in potential workforce.
 
2021-07-24 6:50:13 AM  

jso2897: These lazy people should go to night school and get better jobs like meeeeeeeeeeeeee.
I am very intelligent.


I know a millionaire. I clean her mansion and her yacht.
 
2021-07-24 7:49:16 AM  
WTF is wrong with people? Since this covid thing, I'm extra nice to delivery people in the few seconds we interact and tip double what I used to. I'm sure the same will apply if I ever go back to eating in a restaurant.

Pre-covid, years ago, I was out on a Sunday night and was getting horribly slow service at a Mexican / Irish pub restaurant. The room was far from crowded. Then I noticed the single waitress running to all the tables and even making drinks at the bar.

Expectations set, I settled in and waited. (It was my first time at this place, and I was really curious how the food was at a Mexican / Irish pub.) I didn't complain, and I tipped well. I assume it wasn't the server's fault there was one person working that night. Maybe it was extra busy by Sunday standards.

In any case, I consider myself a particularly unobservant person with a below average EQ. If I noticed the place was understaffed, I expect most other people could do as well.

In summary, the reason I'm likely to not return to eating in restaurants is the same reason I may never see another movie in a theater. Ever. Virus or no. It's not the staff, it's the other customers.
 
2021-07-24 7:54:05 AM  
It's no act.
 
2021-07-24 8:02:39 AM  

Shaggy_C: iron_city_ap: People as a whole have forgotten how to behave in public, it isn't just in restaurants.

Racist-like typing detected. Just because we don't live up to your 1950s ideal of behaviour doesn't mean it's wrong.


Lol what?

News flash: people act like idiots in public, wear inappropriate clothing, say words and phrases they shouldnt in front of the wrong people, demand respect they've never earned, so on and so forth.

Not sure what was racist in that comment but whenever I see someone who wants to find racism in every little thing, I know they are super fun and I wish I was one of their kids because how lucky it would be to have such an enlightened parent.
 
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