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(Food and Wine)   Third-party food delivery services are convenient, but they aren't cheap, so restaurants are raising dish prices accordingly, plus deliverers are now adding extra service fees and "regulatory response" fees   (foodandwine.com) divider line
    More: Obvious, Restaurant, restaurant delivery business, The Wall Street Journal, delivery app sales, new Wall Street Journal report, Cost, Wall Street Journal, Take-out  
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253 clicks; posted to Food » on 12 May 2021 at 1:45 PM (5 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



26 Comments     (+0 »)
View Voting Results: Smartest and Funniest
 
2021-05-12 12:24:50 PM  
If you only see a 10% profit margin on a dish, and then when that dish is delivered by someone like DoorDash and they COST you 20-30% of the cost of said dish, when you tote up the fees and charges overall, you are looking at losing money using these services. The smart response is to NOT use them in the first place, but if you like the idea of getting food delivered to your customers, raising your prices is the ONLY way to make a buck using them.

The rest? That's gouging by companies that are already gouging everyone. Customers, restaurants, drivers, heck I wouldn't be surprised if their advertising costs were foisted on someone else.

Bottom line: don't use third party delivery services. They are taking money from you, they're taking money from restaurants--and a heap at that  beyond the cost of just delivery--and their drivers are even limited on how much they can make so that the company can get their enormous cut. They are horrible. And were it NOT for the quarantine, they would have already been blown away by services that that treated the customers and restaurants better.
 
2021-05-12 1:25:57 PM  

hubiestubert: If you only see a 10% profit margin on a dish, and then when that dish is delivered by someone like DoorDash and they COST you 20-30% of the cost of said dish, when you tote up the fees and charges overall, you are looking at losing money using these services. The smart response is to NOT use them in the first place, but if you like the idea of getting food delivered to your customers, raising your prices is the ONLY way to make a buck using them.

The rest? That's gouging by companies that are already gouging everyone. Customers, restaurants, drivers, heck I wouldn't be surprised if their advertising costs were foisted on someone else.

Bottom line: don't use third party delivery services. They are taking money from you, they're taking money from restaurants--and a heap at that  beyond the cost of just delivery--and their drivers are even limited on how much they can make so that the company can get their enormous cut. They are horrible. And were it NOT for the quarantine, they would have already been blown away by services that that treated the customers and restaurants better.


Do not listen to this person
Order from third parties for breakfast lunch and dinner
Especially if you live in my town
 
2021-05-12 1:34:21 PM  
FFS just call in the order and ask for contactless pickup.
 
2021-05-12 1:53:03 PM  

baka-san: hubiestubert: If you only see a 10% profit margin on a dish, and then when that dish is delivered by someone like DoorDash and they COST you 20-30% of the cost of said dish, when you tote up the fees and charges overall, you are looking at losing money using these services. The smart response is to NOT use them in the first place, but if you like the idea of getting food delivered to your customers, raising your prices is the ONLY way to make a buck using them.

The rest? That's gouging by companies that are already gouging everyone. Customers, restaurants, drivers, heck I wouldn't be surprised if their advertising costs were foisted on someone else.

Bottom line: don't use third party delivery services. They are taking money from you, they're taking money from restaurants--and a heap at that  beyond the cost of just delivery--and their drivers are even limited on how much they can make so that the company can get their enormous cut. They are horrible. And were it NOT for the quarantine, they would have already been blown away by services that that treated the customers and restaurants better.

Do not listen to this person
Order from third parties for breakfast lunch and dinner
Especially if you live in my town


Picked up some driving shifts, did you?
 
2021-05-12 2:24:40 PM  
So you're saying that partsing out a process to maximize profit at every step makes the whole process more expensive?

INTREDASTERING, SHERLOCK.
 
2021-05-12 2:33:06 PM  
It's almost as if rent-seeking makes things less effective and drains healthy economies. Maybe if we cut taxes on these parasites they would suddenly figure out a way to add value.
 
2021-05-12 2:52:20 PM  
I have yet to use a food delivery service.  Either I pick up my food (since we can't dine in) or I cook it my own damn self.

Although there were a couple of times I would have paid someone to bring me boozes.
 
2021-05-12 2:59:48 PM  
All vaccinated up and doing my shopping. After my last delivery, never again. If I can't get to my favorite restaurant or my local grocery store, I go without until I can.

Sorry, gig workers. But when an order shows up that is Death in Bags because no food-safe procedures--including keeping chilled food chilled and frozen food frozen--were followed, I put the attempted murder behind me.

And yes, having worked in kitchens, I feel if you intentionally give customers unsafe food, you should consider it attempted murder. The food chain in this country is dangerous enough. God help us if we ever run out of chlorine.
 
2021-05-12 3:16:18 PM  

rosekolodny: I have yet to use a food delivery service.  Either I pick up my food (since we can't dine in) or I cook it my own damn self.

Although there were a couple of times I would have paid someone to bring me boozes.


Yeah, you know, I would accept a delivery of $3 Amazon merlot or pinot noir.
 
2021-05-12 3:20:14 PM  

Zybar Fooman's Three-Headed Child: rosekolodny: I have yet to use a food delivery service.  Either I pick up my food (since we can't dine in) or I cook it my own damn self.

Although there were a couple of times I would have paid someone to bring me boozes.

Yeah, you know, I would accept a delivery of $3 Amazon merlot or pinot noir.


There are booze delivery services and grocery delivery will do beer and wine. The issue is local rules. If your state does it's own booze sales, it's unlikely they'll outsource to Drizly.
 
2021-05-12 3:25:12 PM  

foo monkey: Zybar Fooman's Three-Headed Child: rosekolodny: I have yet to use a food delivery service.  Either I pick up my food (since we can't dine in) or I cook it my own damn self.

Although there were a couple of times I would have paid someone to bring me boozes.

Yeah, you know, I would accept a delivery of $3 Amazon merlot or pinot noir.

There are booze delivery services and grocery delivery will do beer and wine. The issue is local rules. If your state does it's own booze sales, it's unlikely they'll outsource to Drizly.


Yep. I quit deliveries altogether. Used to order 12 bottles at a time of Three Wishes Merlot and Cabernet. At $2.99 delivered from Whole Foods via Amazon. Not bad for the price and the convenience.
 
2021-05-12 3:39:51 PM  
Just order from places that have their own delivery staff.  The Chinese place near a friend's house often has our food to us in under 20 minutes.

Then they know what the schedule is for the delivery folks, and time the food so it's not waiting around 20-30 minutes for some random delivery person ... who's actually picking up two orders, so they then sit there another 15 minutes waiting for the second delivery.

(which I've seen way too many times when picking up Chipotle near a friend's house ... but the Chipotle is at least no longer running 15+ minutes behind schedule like they were through most of last year)
 
2021-05-12 3:50:03 PM  

foo monkey: Zybar Fooman's Three-Headed Child: rosekolodny: I have yet to use a food delivery service.  Either I pick up my food (since we can't dine in) or I cook it my own damn self.

Although there were a couple of times I would have paid someone to bring me boozes.

Yeah, you know, I would accept a delivery of $3 Amazon merlot or pinot noir.

There are booze delivery services and grocery delivery will do beer and wine. The issue is local rules. If your state does it's own booze sales, it's unlikely they'll outsource to Drizly.


Pretty much, unless you have those bootleg delivery guys
 
2021-05-12 4:24:43 PM  
Man, in my Canadian city of ~150,000 I have several booze delivery options.

Local breweries (7 of them) deliver for free, restaurants can deliver with a food order, The Wine Rack is on DoorDash, and a good old fashioned (legal) dial-a-bottle still operates.
 
2021-05-12 4:30:53 PM  
Somebody That Morshu Used To Know
Youtube MNyxXxyavVw
 
2021-05-12 4:31:18 PM  

rosekolodny: [Youtube-video https://www.youtube.com/embed/MNyxXxya​vVw]


LOL WRONGTHREAD.
 
2021-05-12 4:56:08 PM  

rosekolodny: rosekolodny: [Youtube-video https://www.youtube.com/embed/MNyxXxya​vVw]

LOL WRONGTHREAD.


...wait, let's talk.

/Hell
//One plz
///Not even sorry
 
2021-05-12 5:21:35 PM  
I still don't understand third-party delivery services. Pretty much every place around here has their own delivery, why would I contact someone else for it?
 
2021-05-12 5:34:21 PM  

grumpfuff: I still don't understand third-party delivery services. Pretty much every place around here has their own delivery, why would I contact someone else for it?


There are a lot more places that have invested in them. For years, my local Chinese place had no delivery. Mind you, it's a sooper small town, and the joint is right downtown, which means that it's super close for damn near anyone. Heck, I'd stop to get my food walking home. The drive was minimal, and diverting on the way home from work was simple enough for most. Then Corona hit, and folks felt trapped, and didn't want to get out there often, so when the state opened back up for take out only, they leaped on that bandwagon. They are smart enough to avoid GrubHub and their ilk.

But not everyone was.
 
2021-05-12 5:46:59 PM  

hubiestubert: rosekolodny: rosekolodny: [Youtube-video https://www.youtube.com/embed/MNyxXxya​vVw]

LOL WRONGTHREAD.

...wait, let's talk.

/Hell
//One plz
///Not even sorry


d.justpo.stView Full Size
 
2021-05-12 5:51:01 PM  
imageproxy.ifunny.coView Full Size
 
2021-05-12 6:13:40 PM  
Never used a food delivery service. (shrug)

The way they apparently gouge everyone involved is one reason, but the other is, I'd rather just go get the food myself (or sit in the restaurant and eat it there) if I can. Then I know it hasn't been sitting around getting soggy waiting for the delivery person to show up and I know that it's correct because I watched them make it and/or I'm there to correct them if it isn't.

Just seems like one of those dumb things that isn't really all that convenient and costs more for no really good reason. I realize some people are delivering food for lack of other opportunities, so I don't begrudge them that, but they're not getting any business from me.
 
2021-05-12 6:22:49 PM  

hubiestubert: grumpfuff: I still don't understand third-party delivery services. Pretty much every place around here has their own delivery, why would I contact someone else for it?

There are a lot more places that have invested in them. For years, my local Chinese place had no delivery. Mind you, it's a sooper small town, and the joint is right downtown, which means that it's super close for damn near anyone. Heck, I'd stop to get my food walking home. The drive was minimal, and diverting on the way home from work was simple enough for most. Then Corona hit, and folks felt trapped, and didn't want to get out there often, so when the state opened back up for take out only, they leaped on that bandwagon. They are smart enough to avoid GrubHub and their ilk.

But not everyone was.


Eh. Literally every place near me, except for McDonalds, does delivery. I'm not even sure if GrubHub, etc, operate in my town.
 
2021-05-12 6:51:34 PM  

grumpfuff: hubiestubert: grumpfuff: I still don't understand third-party delivery services. Pretty much every place around here has their own delivery, why would I contact someone else for it?

There are a lot more places that have invested in them. For years, my local Chinese place had no delivery. Mind you, it's a sooper small town, and the joint is right downtown, which means that it's super close for damn near anyone. Heck, I'd stop to get my food walking home. The drive was minimal, and diverting on the way home from work was simple enough for most. Then Corona hit, and folks felt trapped, and didn't want to get out there often, so when the state opened back up for take out only, they leaped on that bandwagon. They are smart enough to avoid GrubHub and their ilk.

But not everyone was.

Eh. Literally every place near me, except for McDonalds, does delivery. I'm not even sure if GrubHub, etc, operate in my town.


If they don't, consider yourself lucky. DoorDash and GrubHub have both tried to weasel their way in on us.

We do our own To Go delivery, either on website or simply by phone. GrubHub and DoorDash both have apparently listed us on their website, and they have happily taken orders to call in or onto our own website for pickup. And the driver has attempted to present us with what amounts to be bills for their 'service' despite the fact that we've actively rebuffed them each and every time they've oozed around. One driver lamented about the potential 'lost sale' if we didn't make good on the order he was attempting to extort us out of--which we hadn't collected a dime on, and he certainly wasn't offering up cash for it--and that IS how they get some folks. A lost sale? No, it's dodging a loss.

The larger chains, they can negotiate for fee structures that allow them to make a decent profit, even with the 3rd Party delivery, but most folks are looking at a 10-20% loss for every item that they order. You can cover your physical plant, you can cover your food cost, and MOST of your labor, with zero chance at a profit. And those sales will cut into the actual bottom line. Just knackering at it, a sliver at a time.

Every time one of these services tries this shady bullsh*t we ask them to leave, and the staff takes some food home, because that's far preferable than getting in bed with these creeps. After failing to weasel in for four months or so--with a good two or three attempts a week early--and their reps continuing to get the cold shoulder from corporate, they finally took us off their lists of associated businesses. Which we never signed up for. Sofa King scummy...and they want people to get in bed with them?
 
2021-05-13 1:54:11 AM  

hubiestubert: grumpfuff: hubiestubert: grumpfuff: I still don't understand third-party delivery services. Pretty much every place around here has their own delivery, why would I contact someone else for it?

There are a lot more places that have invested in them. For years, my local Chinese place had no delivery. Mind you, it's a sooper small town, and the joint is right downtown, which means that it's super close for damn near anyone. Heck, I'd stop to get my food walking home. The drive was minimal, and diverting on the way home from work was simple enough for most. Then Corona hit, and folks felt trapped, and didn't want to get out there often, so when the state opened back up for take out only, they leaped on that bandwagon. They are smart enough to avoid GrubHub and their ilk.

But not everyone was.

Eh. Literally every place near me, except for McDonalds, does delivery. I'm not even sure if GrubHub, etc, operate in my town.

If they don't, consider yourself lucky. DoorDash and GrubHub have both tried to weasel their way in on us.

We do our own To Go delivery, either on website or simply by phone. GrubHub and DoorDash both have apparently listed us on their website, and they have happily taken orders to call in or onto our own website for pickup. And the driver has attempted to present us with what amounts to be bills for their 'service' despite the fact that we've actively rebuffed them each and every time they've oozed around. One driver lamented about the potential 'lost sale' if we didn't make good on the order he was attempting to extort us out of--which we hadn't collected a dime on, and he certainly wasn't offering up cash for it--and that IS how they get some folks. A lost sale? No, it's dodging a loss.

The larger chains, they can negotiate for fee structures that allow them to make a decent profit, even with the 3rd Party delivery, but most folks are looking at a 10-20% loss for every item that they order. You can cover your physical plant, you can cover your food ...


I'm with you on this completely. Doordash and grubhub are friggin parasites and extorters. I will never use them and continue to support my local faves by just going there myself. They're on par with the quick cash loan places as far as I'm concerned.
 
2021-05-13 5:35:37 AM  
Coworker: "Man, I'm hungry."

Me: "I have some emergency cans of soup and ramen and stuff stored here for just such an occasion."

Coworker: [ sneers at my offer and orders a lukewarm cheeseburger and wet fries for $23.00 ]

Yeah, you people dumb.  Sure, I ate a can of soup for lunch, but I still got 22 dollars more than you.
 
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