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(NYPost)   Subway franchise owners have a five .... five ... five foot long list of complaints   (nypost.com) divider line
    More: Interesting, Subway, group of Subway Restaurant store owners, Fast food, Sales, Chief executive officer, Fred De Luca, Elisabeth DeLuca, Subway stores  
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928 clicks; posted to Business » on 20 Apr 2021 at 12:08 PM (2 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



34 Comments     (+0 »)
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2021-04-20 10:11:49 AM  
I had some Subway franchisees as clients 18-20 years ago. They were complaining loudly, then, when Subway was still a dominant brand. They were some very nice, hard working folks who bought in, often multiple stores, and ended up working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

I can't imagine slogging through, weighted down by a tired, scummy brand which has done next to nothing over the decades to improve their offerings. It would be a depressing shiatshow, for sure.
 
2021-04-20 11:21:51 AM  

beezeltown: I had some Subway franchisees as clients 18-20 years ago. They were complaining loudly, then, when Subway was still a dominant brand. They were some very nice, hard working folks who bought in, often multiple stores, and ended up working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

I can't imagine slogging through, weighted down by a tired, scummy brand which has done next to nothing over the decades to improve their offerings. It would be a depressing shiatshow, for sure.


My mom and her friends bought a hair color franchise that was started by De Luca.  It was a freaking nightmare.
 
2021-04-20 11:29:05 AM  
Hmmm...didn't mean to commit that comment.

Nonetheless, it suffered from all the flaws of Subway but was worsened by the fact that he had no clue about the hair salon biz.

It was called Hair Color Xperts (or HCX).  I think it still exists now as a different brand.

An example from back when they still had the place in the early 2000s:  "Hey, the kids these days are totally into wild hair color.  And they probably don't want to pay high salon prices.  You have to buy a booth at this music festival that's popular with the kids called 'The Warped Tour' and direct market to them."

Mom and the partners sent me and their daughter.  All we did was go watch the bands.  Obviously no one there had any interest in what we had to sell.
 
2021-04-20 12:19:18 PM  
Subway just needs to go away. Mid-90's they were a great place for a sammich if there wasn't a Mr. Sub around.
 
2021-04-20 12:22:32 PM  

SumoJeb: Subway just needs to go away. Mid-90's they were a great place for a sammich if there wasn't a Mr. Sub around.


I got the worst case of shigella food poisoning from one in my old neighborhood.  Crippling stomach cramps for a good 4 days.
 
2021-04-20 12:28:01 PM  
Fark user imageView Full Size
 
2021-04-20 12:35:38 PM  
I don't know what the deal is with those places, but the "fresh bread" smell always puts me right off. I'd rather eat a couple candy bars and a soda for lunch.
 
2021-04-20 12:36:05 PM  
FTFA: Subway's tight grip on its stores' operations has even prohibited some operators from upgrading the quality of the food they sell, the letter said. And it's making their lives miserable amid sagging sales.

Given the freedom to change their product I wonder what fraction of improve the quality of their food vs. the quality of their profit margin....
 
2021-04-20 12:49:11 PM  
I had just flown home to Montana from Germany and was very hungry, so I asked my friend to stop at Subway because it was on the way and I knew there was no food in my refrigerator. The Sandwich Artist made me a roast beef or whatever, but when it came time to pay, this happened:

Cashier: "Umm, excuse me, this may sound strange, but were you in France the other day?"
Me: "Yes, uh, how did you know that?"
Cashier: "It's just something in my brain that tells me things about people."
Me: "Oh, ok, then. Have a good one."
Cashier: "You too! Get some rest!"

I have been suspicious of Subway ever since.
 
2021-04-20 12:51:26 PM  

beezeltown: working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."


That's how franchises work.
 
2021-04-20 1:06:24 PM  
I was in Subway this weekend.  They were training some new girl, and I asked for a bit of mayo on my sub.  She then starts to put mustard on it and I stop her and said I wanted mayo, assuming she hadn't heard me properly.  She then looks at me, then the guy training her, and said, in full seriousness, "Isn't mayo and mustard the same thing?".  Maybe teaching the difference between mayo and mustard should be a starting point of things to resolve.  Or, not hiring people who don't know the difference.
 
2021-04-20 1:14:12 PM  
America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.
 
2021-04-20 1:16:23 PM  

beezeltown: I had some Subway franchisees as clients 18-20 years ago. They were complaining loudly, then, when Subway was still a dominant brand. They were some very nice, hard working folks who bought in, often multiple stores, and ended up working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

I can't imagine slogging through, weighted down by a tired, scummy brand which has done next to nothing over the decades to improve their offerings. It would be a depressing shiatshow, for sure.


I knew a guy who owned 3 franchises. He worked 70-90 hrs/wk to finally turn a profit after three years. As soon as Subway corporate saw he was making money, they opened three more units right around the corner and he was immediately back in the red. That said, I've heard the Area Developers in the 80's and early 90's made millions.
 
2021-04-20 1:20:44 PM  

Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.


Subway has the highest number of locations, while the list you've mentioned is by highest total revenue.

As Jim Gaffigan says in his standup bit, "Those Subway restaurants are everywhere, I got one backstage in my bathroom."
 
2021-04-20 1:23:08 PM  

Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.


Depends on how you measure "largest". Subway has the most locations but McDonald's and Starbucks bring in more money overall.
 
2021-04-20 1:24:05 PM  

HempHead: beezeltown: working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

That's how franchises work.


Not all. Subway's one of the lower return on your investment of time & capital operations, in addition to overwrought control from corporate. There are plenty that have deep control (i.e. Chick Fil-a), but the rewards are far greater (local operating managers often take home mid six figures--all locations are corporate, no franchisees, but operators function/get paid like an owner).

Many franchises work to improve and keep up with current trends. Taco Bell constantly adjusts menu and focus to suit current trends. (Taco Bell franchisees make bank, also.)

Subway managed their way into obsolescence. They "successful" locations are the ones where there are no other viable options for food, like in-stores at truck stop gas stations, etc. Given other options, most people would probably choose something other than Subway.
 
2021-04-20 1:44:37 PM  

iamskibibitz: beezeltown: I had some Subway franchisees as clients 18-20 years ago. They were complaining loudly, then, when Subway was still a dominant brand. They were some very nice, hard working folks who bought in, often multiple stores, and ended up working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

I can't imagine slogging through, weighted down by a tired, scummy brand which has done next to nothing over the decades to improve their offerings. It would be a depressing shiatshow, for sure.

I knew a guy who owned 3 franchises. He worked 70-90 hrs/wk to finally turn a profit after three years. As soon as Subway corporate saw he was making money, they opened three more units right around the corner and he was immediately back in the red. That said, I've heard the Area Developers in the 80's and early 90's made millions.


There was also a scandal some years back where a regional manager in CA would start finding "issues" with profitable stores to the point that the stores were under threat of closure.  The regional manager would then offer to buy the stores from their current owner well below market value.  Subway corporate knew all about it and supposedly didn't care because they would still earn their fees no matter who owned the stores.

I'm surprised that there wasn't an outright revolt by the franchise folks over that.
 
2021-04-20 2:24:33 PM  

beezeltown: HempHead: beezeltown: working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

That's how franchises work.

Not all. Subway's one of the lower return on your investment of time & capital operations, in addition to overwrought control from corporate. There are plenty that have deep control (i.e. Chick Fil-a), but the rewards are far greater (local operating managers often take home mid six figures--all locations are corporate, no franchisees, but operators function/get paid like an owner).

Many franchises work to improve and keep up with current trends. Taco Bell constantly adjusts menu and focus to suit current trends. (Taco Bell franchisees make bank, also.)

Subway managed their way into obsolescence. They "successful" locations are the ones where there are no other viable options for food, like in-stores at truck stop gas stations, etc. Given other options, most people would probably choose something other than Subway.


There was a great subway in the medical mall I used to work at. The manager was great. Bold, dynamic, a leader. See brought a dinky hospital Subway to the top of customer service surveys for the whole world one month. She kept things running like a top and it was a fine restaurant for the quality of food they served. Everyone loved her and would follow her through the gates of hell. Quite frankly, her talents were wasted there, The sandwiches were okay, and there wasn't anywhere else to eat, but I kept eating there because I liked her and the people she led.

The owner, on the other hand, was a huge asshole and tried at every opportunity to undermine and screw over the staff. The quality of service dropped off a cliff when the manager got a better job elsewhere and I just started packing my lunch instead.
 
2021-04-20 3:15:41 PM  

beezeltown: HempHead: beezeltown: working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

That's how franchises work.

Not all. Subway's one of the lower return on your investment of time & capital operations, in addition to overwrought control from corporate. There are plenty that have deep control (i.e. Chick Fil-a), but the rewards are far greater (local operating managers often take home mid six figures--all locations are corporate, no franchisees, but operators function/get paid like an owner).

Many franchises work to improve and keep up with current trends. Taco Bell constantly adjusts menu and focus to suit current trends. (Taco Bell franchisees make bank, also.)

Subway managed their way into obsolescence. They "successful" locations are the ones where there are no other viable options for food, like in-stores at truck stop gas stations, etc. Given other options, most people would probably choose something other than Subway.


Taco Bell franchisees still only make $80k-$90k. That's not exactly making bank in my book for an 80 hour week and a $1 million investment.
 
2021-04-20 3:29:49 PM  
Quiznos was/is the absolute worst franchise to own and operate.
 
2021-04-20 3:58:43 PM  

Eddie Hazel's E string: Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.

Subway has the highest number of locations, while the list you've mentioned is by highest total revenue.

As Jim Gaffigan says in his standup bit, "Those Subway restaurants are everywhere, I got one backstage in my bathroom."


Subway even made fun of themselves in a fairly recent commercial for them (maybe six months ago) where a guy has one in his tool shed.
 
2021-04-20 4:37:02 PM  

Eddie Hazel's E string: Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.

Subway has the highest number of locations, while the list you've mentioned is by highest total revenue.

As Jim Gaffigan says in his standup bit, "Those Subway restaurants are everywhere, I got one backstage in my bathroom."


I'll take your word for it. I'm really surprised by this. There are a good number of Subways around where I live and work, but at least as many McDonald's and vastly more Starbucks.
 
2021-04-20 6:18:15 PM  
They attract less attractive kids than they did years ago?
 
2021-04-20 6:18:30 PM  

Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.


They're defining largest by most locations, and Subway does have the most locations, albeit small ones with limited revenue generation.  And Chick Fil A would be a lot lower than 3 on the number of locations list, but they're absolutely bonkers in revenue per location.
 
2021-04-20 6:50:50 PM  
Subway's bread has a chemical odor when it is baking.   It does not smell like bread in the least.
 
2021-04-20 6:57:58 PM  

Super Chronic: I'll take your word for it. I'm really surprised by this. There are a good number of Subways around where I live and work, but at least as many McDonald's and vastly more Starbucks.


Get way out in deep-rural America, and a town of 1,500 or so will have (or, until recently anyway) a Subway.  A place like Red Cloud, Neb... nearest Starbucks 70 miles away, but has a Subway and a dozen Subways closer than that.

Once Subway pulls out of a market, though, Casey's convenience will often put in a sandwich 'pod'.  A lot of small towns: the Pizza Hut is gone leaving... Casey's. The donut shop is gone leaving... Casey's.  And... now the Subways are dying off and Casey's is in for the kill there.  Dollar General and Casey's... that's the sum total of thriving small town business in the year 2021.
 
2021-04-20 7:09:53 PM  

Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.


Subway has more restaurant locations than even Starbucks and McDonald's. Surprised me, too.
 
2021-04-20 7:21:29 PM  

TheSubjunctive: Casey's convenience


Speaking of that, there used to be more Subway IN gas stations than there are now.  I think a lot of gas stations just decided to make their own sandwiches.  The 4 dollar gas sparked a major wave towards broader revenue streams than just the gas whether that's the fancy convenience store or a big box brand.
 
2021-04-20 7:22:20 PM  

Sim Tree: Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.

Subway has more restaurant locations than even Starbucks and McDonald's. Surprised me, too.


My city of 300k is roughly 25 for Subway and roughly just under 20 for McDonalds and Starbucks.
 
2021-04-20 7:22:34 PM  

HempHead: beezeltown: HempHead: beezeltown: working 80 hours/week and taking all the financial risks to net $25-30k per store/year. That was in the "good times."

That's how franchises work.

Not all. Subway's one of the lower return on your investment of time & capital operations, in addition to overwrought control from corporate. There are plenty that have deep control (i.e. Chick Fil-a), but the rewards are far greater (local operating managers often take home mid six figures--all locations are corporate, no franchisees, but operators function/get paid like an owner).

Many franchises work to improve and keep up with current trends. Taco Bell constantly adjusts menu and focus to suit current trends. (Taco Bell franchisees make bank, also.)

Subway managed their way into obsolescence. They "successful" locations are the ones where there are no other viable options for food, like in-stores at truck stop gas stations, etc. Given other options, most people would probably choose something other than Subway.

Taco Bell franchisees still only make $80k-$90k. That's not exactly making bank in my book for an 80 hour week and a $1 million investment.


Hmm. The one Taco Bell owner I knew was netting more than double that, around $200k. Location matters, I suppose.
 
2021-04-20 8:17:52 PM  

CFitzsimmons: I had just flown home to Montana from Germany and was very hungry, so I asked my friend to stop at Subway because it was on the way and I knew there was no food in my refrigerator. The Sandwich Artist made me a roast beef or whatever, but when it came time to pay, this happened:

Cashier: "Umm, excuse me, this may sound strange, but were you in France the other day?"
Me: "Yes, uh, how did you know that?"
Cashier: "It's just something in my brain that tells me things about people."
Me: "Oh, ok, then. Have a good one."
Cashier: "You too! Get some rest!"

I have been suspicious of Subway ever since.


What?  They use aliens.  Who didn't know that?
 
2021-04-21 12:51:37 AM  
I live in the suburbs of Philly. I have no idea how Subway even managed to survive here to begin with, but Subway popped up everywhere in the later 2000's-early 2010's. Finally in the last couple years the vast majority have shut down.

/Ordered Subway like 4 years ago as it was a bit closer to go there than Wawa and I only had 30 minutes for lunch, and I immediately regretted my decision. The whole sandwich had like zero taste.
 
2021-04-21 5:41:40 AM  

Eddie Hazel's E string: Super Chronic: America's largest restaurant chain

Wait, what? Larger than McDonald's and Starbucks? How is that possible?

(Googles) Yeah, that's definitely not true. Subway comes in at #6, with the aforementioned obvious ones at #1-2, in that order. And I'm guessing #3 -- Chick-Fil-A -- is a very distant #3.

Subway has the highest number of locations, while the list you've mentioned is by highest total revenue.

As Jim Gaffigan says in his standup bit, "Those Subway restaurants are everywhere, I got one backstage in my bathroom."


That makes sense. We have 4 McD's and 3 Sbux in town, but at least 8-10 Subways.

Hell, there's even a Subway next to a Walmart, which has a Subway inside.
 
2021-04-21 5:46:26 AM  
Wow, I just double checked and we have 16 Subways.
 
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