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(CNBC)   Instacart's valuation has doubled since Covid began. Its employees' ability to pick a good avocado has not   (cnbc.com) divider line
    More: Obvious, Convenience store, grocery delivery start-up's valuation, Minimum wage, TheStart, Wal-Mart, Grocery store, 7-Eleven, grocery delivery  
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793 clicks; posted to Main » and Business » on 08 Oct 2020 at 11:15 AM (8 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



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2020-10-08 10:58:01 AM  
It has been my experience that lady shoppers are much better at picking produce and making appropriate substitutions, ymmv.
 
2020-10-08 11:02:23 AM  

Mollari: It has been my experience that lady shoppers are much better at picking produce and making appropriate substitutions, ymmv.


It's like my wife's sexist-but-accurate theory on male realtors being more likely to do it as a primary career and not as a part-time/opportunistic side hustle. Often wrong, but a safer bet.
 
2020-10-08 11:25:08 AM  
Having seen the bullshiat tier stuff Instacarters buy for their customers, and the absolutely entitled farkwittery of most (but certainly not all) of those farkers when they come in my work, I'm genuinely surprised the company is doing that good.

I for one will not ever use them.
 
2020-10-08 11:25:22 AM  
As somebody who delivers batches for Instacart as a side hustle, I wish they'd allow us to deliver expensive electronics to customers.

Not because I want to earn a hundred ys dollars in a single day. If they allowed that kind of delivery, it would free up a lot more grocery and pharmacy runs for those of us who don't want to go 40 miles roundtrip for seven dollars.
 
2020-10-08 11:25:54 AM  
Could we work on their ability to park their carts somewhere other than dead center of the aisle? And maybe, I don't know, look up from the hone before moving it? The placard on your cart is not a 'Bruce Almighty' type power to part traffic.

That sh*t was bad enough before the pandemic but some of us are trying to play by the rules.
 
2020-10-08 11:29:43 AM  
I've used it pretty extensively during covid and after I fractured my leg, and for the most part, it has been a good experience. If the shopper screws up, they are very fast to issue a credit, which is good customer service. I wish I had the ability to nix precious shoppers who have screwed up. One woman shopper I am sure tried to shop multiple orders at once, and all my frozen food and meat and dairy arrived thawed and warm. I am 2 miles from the store so there's no excuse, everyone else had no problem delivering the food cold.
 
2020-10-08 11:31:18 AM  
Instacart shoppers are really sketchy in my area. I was shopping for them last year but I got hired by Shipt during the pandemic this year (I am a full-time teacher and I do this on my weekends and vacations).

I make about twice what I was doing on Instacart.
 
2020-10-08 11:31:26 AM  
Actual screen shot:

Fark user imageView Full Size
 
2020-10-08 11:35:20 AM  
My experience with Instacart has been very positive. I started using them when cases started surging in my community and with few exceptions it has been great. There have been a few substitutions that made me wonder what the shopper was thinking, like substituting a meat item for a non-meat item like burritos, for example. Otherwise it been great to place the order and do other things until it is delivered right to the front porch. I do wish it was available for things other than groceries, however. For example, in my town one can order from Target, but only grocery type stuff. Why can't they bring me a new waffle iron or a pair of pants? Just kidding, I don't wear pants anymore, but I might if they brought me some!
 
2020-10-08 11:35:24 AM  
Never done Instacart, but my experience with Shipt has been that everything hangs in how good they are at substitutions. Most of them understand what the fark "text me about substitutions" means, but we've had:

-Shipt noob just ignoring that and getting us whatever substitutions they thought was right, including ones we hated.

-Someone fell behind due to bullshiat "technical difficulties" and just skipped all substitutions and also the one thing at the far end of the store, apparently thinking that we cared a lot more about speed than anything else. We did not. Still beat getting the wrong things.

-Recent one did a weird hybrid of the first one and doing it the right way, only contacting us for a few of the harder substitutions. Good news is that we were happy with all but one of them.

/I'm actually pretty happy with Shipt and just wanted to vent
//Those were all the less-than perfect ones we've had since April.
 
2020-10-08 11:35:49 AM  

Mollari: It has been my experience that lady shoppers are much better at picking produce and making appropriate substitutions, ymmv.


Now if they could only learn to stand next to their carts instead of spreading out and blocking the whole aisle we'd have something.
 
2020-10-08 11:36:28 AM  
Have you seen the avocados in grocery stores lately? It would be hard for anyone to find a good farking avocado.
 
2020-10-08 11:39:46 AM  
Take it easy on the Instacart shoppers. The company shiats all over them.
 
2020-10-08 11:40:16 AM  

NikolaiFarkoff: Mollari: It has been my experience that lady shoppers are much better at picking produce and making appropriate substitutions, ymmv.

It's like my wife's sexist-but-accurate theory on male realtors being more likely to do it as a primary career and not as a part-time/opportunistic side hustle. Often wrong, but a safer bet.


Why would it be a safer bet to deal with an opportunistic hustle, rather than an opportunistic side-hustle?
 
2020-10-08 11:40:29 AM  

CFitzsimmons: My experience with Instacart has been very positive. I started using them when cases started surging in my community and with few exceptions it has been great. There have been a few substitutions that made me wonder what the shopper was thinking, like substituting a meat item for a non-meat item like burritos, for example. Otherwise it been great to place the order and do other things until it is delivered right to the front porch. I do wish it was available for things other than groceries, however. For example, in my town one can order from Target, but only grocery type stuff. Why can't they bring me a new waffle iron or a pair of pants? Just kidding, I don't wear pants anymore, but I might if they brought me some!


Shipt will get anything from Target.
 
2020-10-08 11:40:29 AM  
The "trick" with avoiding crappy substitutions is to not allow substitutions (except those you preapprove).

Been using it since before Covid and if the end screen is to be believed I've saved 160 hours of shopping to date.
 
2020-10-08 11:40:38 AM  

patrick767: Take it easy on the Instacart shoppers. The company shiats all over them.


Maybe the company is shiat.
 
2020-10-08 11:41:08 AM  
In their defense, it's pretty admirable how often they can pick out the most expired items.
 
2020-10-08 11:43:33 AM  
I had used Instacart here and there just for occasional big shopping trips to Costco. Especially when the weather is crappy.

Since March been using them once a week for Wegmans and every few months for Costco stuff. My shoppers 99% of the time are great and communicative. If what I've chosen as a replacement isn't there they'll message me with photos and ask what I'd like out of the stock that's available. Husband is high risk so we've been avoiding exposure. Grocery shopping was my weekly zen time I miss it.
 
2020-10-08 11:47:43 AM  
I only used instacart once because it came with a $20 off your first time using this sorta deal.  I haven't used it since, but mostly because I'm a cheapskate.  That said my single anecdote was a positive experience:

1) The price offered on instacart for the steak I bought was cheaper than what I would have paid in the store because instacart negotiated a lower price.
2) The veggies we ordered were perfectly reasonable
3) Came within the predicted time window.

No other complaints or things I can think of.  I got decent deals through instacart but had to pay delivery fees.  On top of that I gave what left I saved from the $20 off to the driver and basically broke even but didn't have to shop myself.  I highly recommend you give it a shot and see for yourself if you can get the $20 off.  Since I'm cheap, unless I have a new reason to pay someone else to shop for me I'll probably just keep shopping myself.  But it's a nice thing to know exists should I need it.
 
2020-10-08 11:48:01 AM  
They have been great for me. I used Instacart, Stop & Shop delivery and ordered from a restaurant supplier

instacart
restaurant supplier
stop & shop

in that order for produce quality. But instacart is like having a personal shopper. I had them taking pictures of the shelves for substitutions etc. rest supplier has a 200 min for deliveries. Great for some things but thats a lot of groceries

stop n shop was OK but you couldnt get a delivery appoint for 3 weeks out when lockdown first happened. Amazon pantry seems back to normal now but at the start they were canceling orders

Im back to making grocery store runs now. I felt i needed to get back to it even though was enjoying the delivery options
 
2020-10-08 11:48:27 AM  

katbarf: I had used Instacart here and there just for occasional big shopping trips to Costco. Especially when the weather is crappy.

Since March been using them once a week for Wegmans and every few months for Costco stuff. My shoppers 99% of the time are great and communicative. If what I've chosen as a replacement isn't there they'll message me with photos and ask what I'd like out of the stock that's available. Husband is high risk so we've been avoiding exposure. Grocery shopping was my weekly zen time I miss it.


Oh yeah, the other advantage of Shipt and Instacart is that it's a loophole into getting stuff from Costco without a membership. Got us a 3-month supply of toilet paper during the shortages last spring, allowing us to finally get out of the perils of living 4-pack to 4-pack.
 
2020-10-08 11:49:43 AM  
Headline is a trick question.  There is no such thing as a good avocado.
 
2020-10-08 11:54:22 AM  
i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

Fark user imageView Full Size
 
2020-10-08 11:59:07 AM  
"Hell is walking through the freezer aisle of the grocery store with no bra on," says Malika, 28, an theoretical instacart gig worker who is saving to buy a webcam.


/made you look
//that's what she said
///gin bloody mary's make good breakfast
 
2020-10-08 12:05:28 PM  

manunkind: Having seen the bullshiat tier stuff Instacarters buy for their customers, and the absolutely entitled farkwittery of most (but certainly not all) of those farkers when they come in my work, I'm genuinely surprised the company is doing that good.

I for one will not ever use them.


1. You can choose which "tier" you want.

2. If you want better employees and turn out, maybe actually demand they get paid like human beings instead of slave wages and you might get a better result.

It's almost as if people who barely have an incentive to work but it's their only option at the current time don't give two flying farks about their job as long as they do it.

https://fortune.com/2019/12/20/instac​a​rt-delivery-shopper-pay-tip-dol-audit/​

https://www.fastcompany.com/90410381/​b​ad-tippers-are-making-underpaid-delive​ry-jobs-even-worse

https://www.thekitchn.com/instacart-gr​ocery-shoppers-coronavirus-23017499

https://www.forbes.com/sites/forbesco​a​chescouncil/2017/12/13/promoting-emplo​yee-happiness-benefits-everyone/

First insta doesn't actually "tip" their employees out.  They take what the tip was/is and subsidizes what they were going to pay the shopper to increase their profits.

So if the shopper was supposed to get 14$ for their trip and the buyer was going to tip 7$.  Instead of getting 21$ the shopper still only gets 14$ instacart takes that 7$ that they would have been a tip, subsidizes what they were going to pay the shopper by taking the tip and applying it to what they were going to pay them anyways.  So the shopper walks away with 14$ that's it.

Second, instacart has been allowing people to change the tips AFTER the transaction has been completed.  So people have been showing that they were going to tip high so the shoppers pick up their order first.  So like on a 100 dollar trip where  the shopper would get 14$ the person doing the ordering will show they will tip 20$ which means shopper would actually get 20$ in total, so more than their base pay for trip....  and then after food is delivered they'll drop the tip to like 0$ or maybe 1 dollar so shopper walks away with just the base pay after rushing to get order done for someone who said they'd tip generously.

While instacart has said they've "fixed" these issues they never reimbursed the shoppers, they allowed it to happens for years/months respectively, they still get paid shiat, and the people who order treat them like shiat.  So you get shiat results.

Start treating people like human beings and it's amazing the results you get.
 
2020-10-08 12:08:40 PM  
Last week I used instacart and the shopper tried to replace at least 20% of the items because they apparently only knew how to find the generic/store brand stuff. The fancy stuff is in a different section, Elisabeth!
 
2020-10-08 12:12:12 PM  

manunkind: Having seen the bullshiat tier stuff Instacarters buy for their customers, and the absolutely entitled farkwittery of most (but certainly not all) of those farkers when they come in my work, I'm genuinely surprised the company is doing that good.

I for one will not ever use them.


Used them three times at the beginning of COVID.
1st time (a woman)...OK
2nd time (a guy), less OK
3rd time (a guy), complete failure
No 4th time

note: NONE of these folks were native English speakers. Only the woman made an effort. The last guy was a total failure. I point this out simply because the woman, although not a native speaker, made a good effort and we were reasonably satisfied.  The guys...not so much.
 
2020-10-08 12:24:14 PM  

flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]


The lamb leg was weighed and they got you a bigger one.
 
2020-10-08 12:28:21 PM  

dodecahedron: flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]

The lamb leg was weighed and they got you a bigger one.


Thanks for 'splaining but no, really, I can read a price tag. The price tag on the leg said $57 but that's the Costco member price, evidently. They charged me $73 for the item marked $57.
 
2020-10-08 12:28:54 PM  

dodecahedron: flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]

The lamb leg was weighed and they got you a bigger one.


And you somehow imagine that costco weighs things at checkout?
 
2020-10-08 12:46:47 PM  

flucto: dodecahedron: flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]

The lamb leg was weighed and they got you a bigger one.

Thanks for 'splaining but no, really, I can read a price tag. The price tag on the leg said $57 but that's the Costco member price, evidently. They charged me $73 for the item marked $57.


You don't need a Costco membership to buy things from Costco on Instacart.

Next, you're going to tell me you're confused that a BJ's member pays a lower price than a non-member!

That's crazy! Bananas even!
 
2020-10-08 12:46:47 PM  

flucto: dodecahedron: flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]

The lamb leg was weighed and they got you a bigger one.

Thanks for 'splaining but no, really, I can read a price tag. The price tag on the leg said $57 but that's the Costco member price, evidently. They charged me $73 for the item marked $57.


the prices are never the same as in store and you generally do not get the same sales as advertised.

Its one of the reasons i decided to go and do it myself again. it wasnt crazy expensive but the few bucks, the tip and fee started to add up a little. But the site usually makes it very clear the store vs instacart prices are not the same
 
2020-10-08 12:53:53 PM  

Hal5423: Instacart shoppers are really sketchy in my area. I was shopping for them last year but I got hired by Shipt during the pandemic this year (I am a full-time teacher and I do this on my weekends and vacations).

I make about twice what I was doing on Instacart.


I'm a teacher also. I already hate shopping* so why would I do it for others? Plus I would probably eat the yummy snacks on the way to delivery.

*places like TJ and Sprouts usually have hot woman shopping in their exercise pants so I'm okay creeping up and down the aisles there.
 
2020-10-08 12:58:28 PM  

flucto: dodecahedron: flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]

The lamb leg was weighed and they got you a bigger one.

Thanks for 'splaining but no, really, I can read a price tag. The price tag on the leg said $57 but that's the Costco member price, evidently. They charged me $73 for the item marked $57.


I thought you said you used Instacart. How were you holding the leg yourself if you used them? And there's no need to be a snide asshole about it, I've bought meat using Instacart at two different markets and the price varies depending on the weight of what they pick. I don't use Costco so I don't know how they work.
 
2020-10-08 12:59:59 PM  
Been doing the Walmart pickup thing for 3 years or so, works great.  I can get Walmart prices without having to dress up like I'm going to Walmart.

After covid started I thought for SURE this would become the new thing but hardly anyone is doing pickup.  I love it.

/ i shop at aldi too.
 
2020-10-08 1:00:12 PM  

dodecahedron: I don't use Costco so I don't know how they work.


And yet you explained to me how it works. Enjoy your day.
 
2020-10-08 1:01:33 PM  

flucto: dodecahedron: I don't use Costco so I don't know how they work.

And yet you explained to me how it works. Enjoy your day.


Sigh. Another asshole for the ignore list.
 
2020-10-08 1:02:38 PM  
Instacart for me was not great, but not awful.

My main issue, other than they dont pick great fruits and veggies, was you can see what they get when they get it.   They went through produce first, then the outside of the store (meats, dairy).
After that they finally weaved through all the isles.  No wonder everyone here complaining about milk coming home warm.   who the fark shops like that?

Plus the insane markup was enough for me to stop.

I have switched to going every other week to our Acme on Friday at 10pm.  No one is at the store at that hour.
Sure, the lunchmeat counter and seafood counter are closed, but i have had no problems getting most everything i need and i dont have to worry about maskholes or, well any people at all.
 
2020-10-08 1:05:07 PM  

dodecahedron: flucto: dodecahedron: I don't use Costco so I don't know how they work.

And yet you explained to me how it works. Enjoy your day.

Sigh. Another asshole for the ignore list.


You know what's an asshole move? When someone jumps in and explains something as if they know what's happening, but they don't, and then they're surprised that by being a know it all asshole people get pissy then they take umbrage as if they did nothing. If you have a whole ignore list I wonder whether it's the people on the list who are the assholes. Feel free to add me to your list.
 
2020-10-08 1:06:36 PM  

kindms: the prices are never the same as in store and you generally do not get the same sales as advertised.


What was irksome in that moment was that the regular price tag was on the leg as usual. Somehow it just scans much higher because an instacart shopper picks it up.
 
2020-10-08 1:07:04 PM  

flucto: dodecahedron: flucto: i was using them all the time when the pandemapanic was at maximum, and I never really thought about the prices. But then one day I was holding a shiny new lamb leg from costco and noticed that the price said "$57" but I knew I had been charged $73. Instacart told me that Costco decides on the prices and it's nothing to do with them. I was pissed.

Plus, on the theme of my (actual capture) post above, if I don't watch them like a hawk I get stupid replacements. Stu. Pid.  How the F*CK is classic monk fruit sweetener a replacement for plastic storage containers? Ham I can see. It's versatile.

[Fark user image 639x468]

The lamb leg was weighed and they got you a bigger one.

Thanks for 'splaining but no, really, I can read a price tag. The price tag on the leg said $57 but that's the Costco member price, evidently. They charged me $73 for the item marked $57.


Lol. Yup, Flucto. Quite simply, wherever the lamb was packaged, if it's at a place beholden to Costco (and it almost surely is) it's labeled then. So, yeah, you'd be right in WTF"ing it. I have some knowledge of re-labeling of meat in grocery store though. Expiry dates & sudden fluctuations in supply, therefore price, DO occur more often than we commonly know.
 
2020-10-08 1:08:05 PM  

flucto: Actual screen shot:

[Fark user image 546x358]


In the UK grocery stores themselves have their own delivery services, but you still get bizarre substitutions now and then. Order a pregnancy test? Have some condoms instead.

And I read one last year, a woman ordered a candle shaped like a five for her daughters birthday cake. They sent two 2s and a one.
 
2020-10-08 1:08:35 PM  

dodecahedron: flucto: dodecahedron: I don't use Costco so I don't know how they work.

And yet you explained to me how it works. Enjoy your day.

Sigh. Another asshole for the ignore list.


If you're going to put assholes on your ignore list, who the Hell do you expect to interact with here?
 
2020-10-08 1:13:39 PM  

dodecahedron: I thought you said you used Instacart. How were you holding the leg yourself if you used them?


He was holding it after Instacart delivered it to him?
 
2020-10-08 1:21:52 PM  

Carter Pewterschmidt: In the UK grocery stores themselves have their own delivery services, but you still get bizarre substitutions now and then. Order a pregnancy test? Have some condoms instead.


"Need horse finder", "here have a barn door"
 
2020-10-08 1:23:10 PM  

Carter Pewterschmidt: They sent two 2s and a one.


they should have send two 1s and a 0.
 
2020-10-08 1:30:20 PM  

flucto: Carter Pewterschmidt: They sent two 2s and a one.

they should have send two 1s and a 0.


There are 10 kinds of people in the world. Those that understand binary and those that don't.
 
2020-10-08 1:31:16 PM  
"Instacart's valuation has doubled since Covid began. Its employees' ability to pick a good avocado has not"

Uhhh jokes on you subby, the job has nothig at all to do with picking out a "good" anything. The job is to put into the basket whatever is on top of the pile fastest to grab. Quality check of produce or product is not part of the job.

And i can't imagine how it was, you imagined it was.

The produce delivery plan has to be the one of the best thigns to help pad the bottom line a little.
If everyone took whatever random produce was on top of the pile all the time and paid for it, there'd be a lot less waste produce to have to throw out every day. If the not so describable ones are being paid for now instated of left to rot on the shelf.
 
2020-10-08 1:36:51 PM  
I put on my gloves and mask and go to the goddamn store myself after work. The only stuff that ends up coming home is the shiat I chose, and I don't have to pay extra.
 
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