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(USA Today)   Today's hot take: Are Instacart shoppers stealing your groceries?   (usatoday.com) divider line
    More: Murica, Grocery store, large grocery delivery order, Customer service, Instacart'sTwitter feed, InstaCart shopper, 59-year-old graphic designer, Customer, rare instance  
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657 clicks; posted to Business » on 09 Apr 2020 at 8:04 AM (12 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook



18 Comments     (+0 »)
 
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2020-04-09 8:09:17 AM  
Maybe.
 
2020-04-09 8:11:02 AM  
We ordered our groceries like usual this past week. We saw the delivery option and thought "fark it, why not?" We had no idea they not only was it Instacart, the Instacart person did all the shopping, not store personnel. Ya, never again.
 
2020-04-09 8:19:59 AM  
My local store has free pickup so I'm not going to involve some 3rd party in that transaction.
 
2020-04-09 8:22:02 AM  
Started an order with a local store until, wait a minute, are they actually using instacart? They are using instacart, cancel.
 
2020-04-09 8:26:36 AM  
Correct me if I am wrong, but does the Instacart app effectively give my money to some "gig" stranger to do my shopping? This was a good idea?
 
2020-04-09 8:27:30 AM  
This is why you set up these services with your credit card and not a debit card. Much easier to dispute the transaction if anything shady happens.
 
2020-04-09 8:33:58 AM  

Spego: Correct me if I am wrong, but does the Instacart app effectively give my money to some "gig" stranger to do my shopping? This was a good idea?


No. The gig stranger has their own card. You give Instacart your money, the shopper shops then gets reimbursed/paid. But like all "disruptive" techbro ideas in this timeline, there's probably 1 actual Instacart employee per 500,000 customers, so if you have any kind of problem/dispute that their customer support AI chatbot can't handle, you're SOL.
 
2020-04-09 11:29:41 AM  
Did Instacart the other day and found that I was charged more for certain items than they actually cost plus I was charged for items not received. The guy must have also been lazy because he said the store was out of stock on certain things that I knew they could not possibly have been out of stock with (I later checked, they had them).

Won't do it again unless complelled.
 
2020-04-09 11:31:36 AM  
We tried Instacart at our local supermarket. Didn't bother with delivery, we just wanted to minimize the amount of time spent in the store, so we opted for the curbside pickup. The selection is bullshait and you have to go into the store anyway to pick things up. Wouldn't do again.
 
2020-04-09 12:24:39 PM  
I dunno, but for my doordash and instacart purchases I've been tipping bigly.

Not only are they risking their health (though most of the ones I've seen now have gotten masks and gloves), but they ain't doin Door Dash in the middle of the afternoon because they've got consistent income.
 
2020-04-09 12:25:58 PM  
i should also add that only once was I missing an item in the dozens of times I've used Instacart.
 
2020-04-09 12:55:52 PM  
Grocery shopping is something I will always do myself.  i'm not trusting some stranger to pick my produce and meat.
 
2020-04-09 1:05:34 PM  

Fear the Clam: We tried Instacart at our local supermarket. Didn't bother with delivery, we just wanted to minimize the amount of time spent in the store, so we opted for the curbside pickup. The selection is bullshait and you have to go into the store anyway to pick things up. Wouldn't do again.


Yep. You get one of two models:
- Amazon Fresh - you can see what's in stock, and get everything you order, but their stock & selection is limited because they have to control the supply chain.
- Instacart - you can choose your stores and select everything you want, with no guarantee that you'll actually get what you order, at the price you ordered it - or, worse, get a "substitution" that leaves you worse off than if you simply didn't receive anything, unless you explicitly spell out for each item "do not substitute."

I prefer the former to the latter. Stores that use Instacart, like Fred Meyer, and stores that implement their own Instacart model, like Safeway, usually fail me, especially when it comes to honoring sale items or providing the correct product if a more expensive product is available. At least with Amazon Fresh, I can plan my meals around what I've ordered because I know what I ordered is what I'll get.
 
2020-04-09 4:06:45 PM  
Being Old School, I do my own shopping.  Being old, I can do it during Senior hours.
 
2020-04-09 4:47:27 PM  
I've been done Instacart a few times recently through the grocery chain FreshThyme. I like it because you can approve substitutions in real time. I always tip well, and haven't had an issue. I would prefer to shop myself, but being high risk put the kibbutz on that.
 
2020-04-09 5:51:18 PM  

Farkin Charlie: I've been done Instacart a few times recently through the grocery chain FreshThyme. I like it because you can approve substitutions in real time. I always tip well, and haven't had an issue. I would prefer to shop myself, but being high risk put the kibbutz on that.


Autocorrect is meshuga
 
2020-04-09 11:11:37 PM  
After reading the other thread in Main where customers were inducing Instacart people to take their orders and deliver them with large tips, only to zero them out after delivery, I can't say that I would be especially upset if this actually was happening.

And if it is, it's probably being done to the same assholes who pull that stunt.
 
2020-04-10 1:29:50 AM  

Peter Weyland: I dunno, but for my doordash and instacart purchases I've been tipping bigly.

Not only are they risking their health (though most of the ones I've seen now have gotten masks and gloves), but they ain't doin Door Dash in the middle of the afternoon because they've got consistent income.


Thank you. I have a friend doing deliveries right now. It sucks as much for her as it does for the customer. She's trying to be conscientious but she's working against a timer and the whims of the stocking or merchandising policies of the stores AND she's basically relying on tips. It's not any fun from the shopper side, either.
 
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