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(CNBC)   Does Facebook have a special support line for employees and families? Is the secret out now? Oops   (cnbc.com) divider line
    More: Followup, Facebook, company's employees, use of the ad credits, former Facebook employees, Employment, monthly credit, special internal email hotline, best way  
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833 clicks; posted to Geek » on 14 Mar 2019 at 10:03 PM (5 days ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



8 Comments     (+0 »)
 
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5 days ago  
When I look at Mark's face, I remember hearing a recording of him making his first earnings call. It was like hearing a five year old trying to review "Hamlet".

I wouldn't trust him to sell me a used car.

img.fark.netView Full Size
 
5 days ago  
Who possibly cares?
 
5 days ago  
Well we'd better get an algorithm to handle all requests fairly, behind closed doors, post-haste!
 
5 days ago  

skinink: When I look at Mark's face, I remember hearing a recording of him making his first earnings call. It was like hearing a five year old trying to review "Hamlet".

I wouldn't trust him to sell me a used car.

[img.fark.net image 740x513]


That boy ain't right.
 
5 days ago  
I don't really see a problem with this.  They work there and the service is Facebook.  How nice it must be to have an expressway to ensuring your service for cataloguing and stealing all of your personal information is always functional.
 
5 days ago  
Facebook built the tools because employees were taking too much time working on helping solve issues for their friends, one advertiser with friends at the company told CNBC.


Well, the solution to that is to tell Becky down in Finance to do her finance job when she is on the clock. Not spend a couple hundred thou worth of developer time pounding out some tool.
 
5 days ago  
ya mean working there has benefits?  THE AUDACITY OF THIS COMPANY!!!!
 
5 days ago  
If an employee or family member is experiencing a real issue they probably aren't alone.

Employees and family members are likely to interact with support in a very different way than the general public does.

Employees in particular may be trained on how to submit good support requests and give good feedback to support.

This means that they have a fast track to get (on average) better user test cases for issues to support to be worked on.

Sure when things are truly individualized this means that someone can jump the queue, but when you are trying to identify a problem that can happen to a bunch of individuals, quality initial feedback can be huge.
 
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