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(NBC News)   Taco Bell employee learns the hard way about the ADA   (nbcnews.com) divider line
    More: Fail, The Police, Brandon Washburn's girlfriend, Taco Bell, team member, franchise owner, Brandon's mother, team members, operator of this location  
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15719 clicks; posted to Main » on 06 Jan 2019 at 8:35 AM (15 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2019-01-06 07:13:54 AM  
Sad. Paying with a $2 bill shouldn't be seen as a disability.
 
2019-01-06 07:43:39 AM  
I feel sorry for the Taco Bell employees. They're probably sick and tired of getting yelled at by Trump.
 
2019-01-06 08:39:48 AM  
I just think it's cool ta.co is a web address

how is that even legal
 
2019-01-06 08:40:40 AM  

crackychan: I just think it's cool ta.co is a web address

how is that even legal


Why would a web address be illegal?
 
2019-01-06 08:40:50 AM  
Damn, how tone deaf do you have to be to not make the effort to take care of a customer?
 
2019-01-06 08:42:50 AM  
One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.
 
2019-01-06 08:49:31 AM  

Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.


Fark needs a humanity button.
 
2019-01-06 08:50:56 AM  

Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.


The geek squad 5 year warranty? It pays for itself man, you shorted the poor gal.
Name one electronic device you bought in the last decade that didn't malfunction in 5 years time.
 
2019-01-06 08:51:08 AM  
Seems to me that being deaf and driving might be problematic.
 
2019-01-06 08:52:04 AM  
They can damn sure take orders at the window when drive through comms are down. I was just upgrading a McD's to a newer system and cars had to go to the window to order while I was installing the new equipmemt. Drive through is like 80% of their money. They aren't turning that away for nothing.
 
2019-01-06 08:52:06 AM  
Bet that employee didn't see that coming.
 
2019-01-06 08:52:50 AM  

ocelot: Seems to me that being deaf and driving might be problematic.


Not as problematic as doing it blonde.
 
2019-01-06 08:53:20 AM  

MythDragon: ocelot: Seems to me that being deaf and driving might be problematic.

Not as problematic as doing it blonde.


Damn phone, I meant blind.

Eh, just as well.
 
2019-01-06 08:54:18 AM  

MythDragon: MythDragon: ocelot: Seems to me that being deaf and driving might be problematic.

Not as problematic as doing it blonde.

Damn phone, I meant blind.

Eh, just as well.


One of my favorite parts about Fark comments is how often the autocorrect makes them even funnier.
 
2019-01-06 08:56:54 AM  
I'll bet you a Nacho Cheese Doritos® Locos Tacos Supreme® that the former employee thinks they got screwed and harbors a grudge.
 
2019-01-06 08:57:56 AM  

Doctor Poop: Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.

The geek squad 5 year warranty? It pays for itself man, you shorted the poor gal.
Name one electronic device you bought in the last decade that didn't malfunction in 5 years time.


I had the unique experience of leaving a job handling Best Buy warranty service to actually selling Best Buy warranties in the computer department. Maybe they've gotten better over the years, but back in 2008 or so when this was happening it was the unofficial policy in the warranty office to do everything possible to reject the claim. Including encouraging you to trick the customer into admitting they did something negligent to the product so you could refuse service. You even got a wonderful meeting with the boss anytime you paid out to explain why.

So as you can imagine, when I started having to sell them I felt like the lowest form of garbage.
 
2019-01-06 09:00:10 AM  
I've never been to a nice Taco Bell so I'm not surprised. Even less so when you look at what Taco Bell pays. Minimum wage does not equate great customer service.
 
2019-01-06 09:03:42 AM  
Wrong, subby. Having a disability is finding out about the ADA the hard way.
 
2019-01-06 09:06:22 AM  

Esroc: Doctor Poop: Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.

The geek squad 5 year warranty? It pays for itself man, you shorted the poor gal.
Name one electronic device you bought in the last decade that didn't malfunction in 5 years time.

I had the unique experience of leaving a job handling Best Buy warranty service to actually selling Best Buy warranties in the computer department. Maybe they've gotten better over the years, but back in 2008 or so when this was happening it was the unofficial policy in the warranty office to do everything possible to reject the claim. Including encouraging you to trick the customer into admitting they did something negligent to the product so you could refuse service. You even got a wonderful meeting with the boss anytime you paid out to explain why.

So as you can imagine, when I started having to sell them I felt like the lowest form of garbage.


I've only bought it on tv's and appliances. They send a repair tech without hesitation. If they replace the same part twice, the third time they credit back the purchase.
I've sold warranties for another company myself, they are in many cases, predatory. Usually just a profit scheme for the retailer unless you understand the disclaimers and manipulate the claims to your advantage :/
 
2019-01-06 09:06:39 AM  
MythDragon
A blonde was speeding in a 35 mile per hour zone when a local police officer pulled her over and walked up to the car. The officer also happened to be a blonde and she asked for the blonde's driver's license.
The driver searched frantically in her purse for a while and finally said to the blonde policewoman, "What does a driver's license look like?"
Irritated, the blonde cop said, "You dummy, it's got your picture on it!"
The blonde driver frantically searched her purse again and found a small, rectangular mirror down at the bottom. She held it up to her face and said, "Aha! This must be my driver's license" and handed it to the blonde policewoman.
The blonde cop looked in the mirror, handed it back to the driver and said, "You're free to go. And, if I had known you were a police officer too, we could have avoided all of this."
 
2019-01-06 09:09:05 AM  
Did it ever occur to said employee that when you quote "Company policy", that if what they are claiming is not, in fact, company policy, and is, in fact, against the law, that it might have adverse consequences for them?

I particularly liked the "By the way, you aren't allowed to record me, either." Unless you're the police and can illegally grab the phone and delete the video, that ship has sailed. You really don't want to be on the recording telling people they can't record you doing the thing you have to know you're going to get fired for.
 
2019-01-06 09:09:12 AM  
Don't most drive through speakers have a sign telling you to drive up to the window if you have difficulty hearing or speaking?

i can't imagine how frustrating it must be to have to fight so hard for the right to just order food. The fact that the employee was speaking out loud to the guy just makes it even more special.
 
2019-01-06 09:11:44 AM  

Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.


I was once an annoying Best Buy customer while buying a TV.  I apologized for taking up so much of the guys' time insisting on testing various models with my own A/V source.  "I don't care.  I'm here until 10pm."
 
2019-01-06 09:17:21 AM  
Proud to show off my Starbucks barista daughter-in-law!

Barista learns sign language for customer
Youtube 6-pMZBQrjcU
 
2019-01-06 09:22:04 AM  

Doctor Poop: Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.

The geek squad 5 year warranty? It pays for itself man, you shorted the poor gal.
Name one electronic device you bought in the last decade that didn't malfunction in 5 years time.


The only time those warranties ever paid off for me was the Circuit City 2 year plan.  [Hank_Hill]I tell you what[/Hank_Hill] the headphone jack on a portable device never lasted 2 years for me when I was a kid.  They'd start to fail in the 18-20 month range and I'd stretch it out as close to 24 months as I could then go trade it in on a new model for 100% of the purchase price towards a new device and pay another $15-20 for a new plan.  I paid around $100 for a pretty sweet portable cassette player and traded it in for a newer, better portable several times.  I was the first kid I knew to have a portable CD player thanks to that warranty program.
 
2019-01-06 09:22:56 AM  

SBinRR: Damn, how tone deaf do you have to be to not make the effort to take care of a customer?


One guess about this would be that the employee was told, "Don't let people walk up to the drive-in window to order" (some fast food places around here have signs in the drive-up window saying this, because some homeless people want to order on foot when the walk-in lobby is closed) and extended that in their mind to, "Don't let people order at the window".
 
DVD
2019-01-06 09:23:22 AM  

MythDragon: MythDragon: ocelot: Seems to me that being deaf and driving might be problematic.

Not as problematic as doing it blonde.

Damn phone, I meant blind.

Eh, just as well.


I was thinking that the first was just 'perfect snark'?
 
2019-01-06 09:28:32 AM  

ocelot: Seems to me that being deaf and driving might be problematic.


That's a pretty common misconception. But think about it for a second. Unless someone is honking at you or sirens are going off how often do sound cues really play a part in the driving experience? A deaf person has to be a little more careful and visually alert but aren't inherently more dangerous.
 
2019-01-06 09:28:50 AM  

jtown: Doctor Poop: Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.

The geek squad 5 year warranty? It pays for itself man, you shorted the poor gal.
Name one electronic device you bought in the last decade that didn't malfunction in 5 years time.

The only time those warranties ever paid off for me was the Circuit City 2 year plan.  [Hank_Hill]I tell you what[/Hank_Hill] the headphone jack on a portable device never lasted 2 years for me when I was a kid.  They'd start to fail in the 18-20 month range and I'd stretch it out as close to 24 months as I could then go trade it in on a new model for 100% of the purchase price towards a new device and pay another $15-20 for a new plan.  I paid around $100 for a pretty sweet portable cassette player and traded it in for a newer, better portable several times.  I was the first kid I knew to have a portable CD player thanks to that warranty program.


So you're the reason Circuit City went out of business.
 
2019-01-06 09:32:57 AM  

jtown: Doctor Poop: Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.

The geek squad 5 year warranty? It pays for itself man, you shorted the poor gal.
Name one electronic device you bought in the last decade that didn't malfunction in 5 years time.

The only time those warranties ever paid off for me was the Circuit City 2 year plan.  [Hank_Hill]I tell you what[/Hank_Hill] the headphone jack on a portable device never lasted 2 years for me when I was a kid.  They'd start to fail in the 18-20 month range and I'd stretch it out as close to 24 months as I could then go trade it in on a new model for 100% of the purchase price towards a new device and pay another $15-20 for a new plan.  I paid around $100 for a pretty sweet portable cassette player and traded it in for a newer, better portable several times.  I was the first kid I knew to have a portable CD player thanks to that warranty program.


Exactly what I do. I buy models that are likely to be discontinued so that there's less availability of replacement parts.
 
2019-01-06 09:35:22 AM  

jjorsett: SBinRR: Damn, how tone deaf do you have to be to not make the effort to take care of a customer?

One guess about this would be that the employee was told, "Don't let people walk up to the drive-in window to order" (some fast food places around here have signs in the drive-up window saying this, because some homeless people want to order on foot when the walk-in lobby is closed) and extended that in their mind to, "Don't let people order at the window".


Taco Bell also won't let people order at the drive thru if they're on a bicycle.  I once ordered, got to the window to pay, was told people who aren't in vehicles are not allowed to use the drive thru for safety reasons, and was then told to come inside to complete the transaction.  I said "Nah, I'll just go across the street to McDonalds because they're not assholes"...I did and McDs let me do my order on my bicycle.
 
2019-01-06 09:38:27 AM  
Deaf men eat no tacos.
 
2019-01-06 09:40:25 AM  
In all seriousness, I am terrified that I will get shot one day because of extremely serious expression on my face when I am trying to understand people. I don't always wear my hearing aids when I am doing errands.
 
2019-01-06 09:41:00 AM  

Esroc: ocelot: Seems to me that being deaf and driving might be problematic.

That's a pretty common misconception. But think about it for a second. Unless someone is honking at you or sirens are going off how often do sound cues really play a part in the driving experience? A deaf person has to be a little more careful and visually alert but aren't inherently more dangerous.


But to be fair, when there is honking or sirens, it's kind of important to notice them.
 
2019-01-06 09:41:48 AM  

Doctor Poop: Exactly what I do. I buy models that are likely to be discontinued so that there's less availability of replacement parts.


My mom once bought some heavily discounted Sony DVD player from Walmart and the damn thing broke in the first two days.  When she took it back they told her "we don't carry that model any longer so we won't be able to replace it" and she went off on them and did some of that Mom Magic.  All said and done she went in with a $115 DVD player and left with a $270 DVD player because it was the only available Sony unit in the store.
 
2019-01-06 09:42:45 AM  
4 out of 5 dentists recommend you not fark with the ADA.
 
2019-01-06 09:50:35 AM  

Esroc: ocelot: Seems to me that being deaf and driving might be problematic.

That's a pretty common misconception. But think about it for a second. Unless someone is honking at you or sirens are going off how often do sound cues really play a part in the driving experience? A deaf person has to be a little more careful and visually alert but aren't inherently more dangerous.


But a deaf person can't appreciate a guy on a Harley riding up behind him.
 
2019-01-06 09:54:49 AM  

hashtag.acronym: jjorsett: SBinRR: Damn, how tone deaf do you have to be to not make the effort to take care of a customer?

One guess about this would be that the employee was told, "Don't let people walk up to the drive-in window to order" (some fast food places around here have signs in the drive-up window saying this, because some homeless people want to order on foot when the walk-in lobby is closed) and extended that in their mind to, "Don't let people order at the window".

Taco Bell also won't let people order at the drive thru if they're on a bicycle.  I once ordered, got to the window to pay, was told people who aren't in vehicles are not allowed to use the drive thru for safety reasons, and was then told to come inside to complete the transaction.  I said "Nah, I'll just go across the street to McDonalds because they're not assholes"...I did and McDs let me do my order on my bicycle.


I was installing cameras at a truck stop (for fuel pumps) and there was a Wendy's next door. For fun, we drove the scissor lift down the sidewalk and took it through the drive through. The other drivers found it amusing. The employee was briefly taken aback, but then quickly decided she didn't even care.
 
2019-01-06 09:54:52 AM  
img.fark.netView Full Size
 
2019-01-06 09:55:24 AM  

grokca: Deaf men eat no tacos.


I could eat a taco for hours.
 
2019-01-06 09:58:27 AM  
Human kindness?  It is in a Northern State
 
2019-01-06 10:03:36 AM  
In defense of the Taco Bell employee, I worked for Papa Johns for two years, if they (some corporate being) have a policy, you get in trouble for not following it, no matter what.  So, this employee was screwed either way.
 
2019-01-06 10:06:01 AM  

MythDragon: MythDragon: ocelot: Seems to me that being deaf and driving might be problematic.

Not as problematic as doing it blonde.

Damn phone, I meant blind.

Eh, just as well.


That's OK. She didn't know she was blonde.
 
2019-01-06 10:06:36 AM  
OK, I'm gonna be ~that~ guy:

Why didn't the girlfriend riding shotgun & recording all of this just order for them? Or why didn't they just go inside? I get it that the employees were all being jerks - it's Taco Bell and they're working New Years eve. Life likely sucks in general for them.

This could have been avoided on both sides.
 
2019-01-06 10:06:52 AM  

alicechaos: Proud to show off my Starbucks barista daughter-in-law!

[Youtube 6-pMZBQrjcU image 480x270][Youtube-video https://www.youtube.com/embed/6-pMZBQr​jcU]


Jeebus, who TF is chopping onions and why do you need so many!!

/Cool on her.
//Why this is not taught at an early age is beyond my understanding.
///'cause that is the way it was done in the beginning.
 
2019-01-06 10:08:43 AM  
The franchise owner has investigated this situation and the team member no longer works for their organization

Kind of shiatty the guy canned over misinterpreting the rules he was trying to follow.
 
2019-01-06 10:09:06 AM  

ocelot: Seems to me that being deaf and driving might be problematic.


Not like we keep a white cane that keeps getting in the way.
 
2019-01-06 10:09:13 AM  

MythDragon: MythDragon: ocelot: Seems to me that being deaf and driving might be problematic.

Not as problematic as doing it blonde.

Damn phone, I meant blind.

Eh, just as well.


You know they can make that phone say out loud what you are typing, even if you cant see what you are typing, right?
 
2019-01-06 10:12:15 AM  

Esroc: One of my fondest memories is from when I worked at Best Buy and a deaf woman came in looking to buy a laptop. I don't know sign language and nobody else at the store did either, so I grabbed a notepad and we spent nearly an hour writing back and forth as we narrowed down what she needed. She was so grateful for my patience she hugged me suddenly and I didn't even try to sell her the useless warranty plan we were required to shove in customers faces.

Patting myself on the back a bit, I know. But it was such a wonderful moment that I can't help but feel warm and fuzzy when the memory pops into my head. She was a really sweet lady and I hope she's happy wherever she is today.


So you are publicly admitting that you DELIBERATELY didn't follow company policy and procedure and cheated your employer out of additional money that could have been extracted from the customer? Additionally, you not only failed to sell the warranty, you spent excessive time with the customer, time that could have been better spent making additional profits for your employer by relieving other customers of their money. You are a bad employee and probably a socialist who hates America, Capitalism, Law & Order, and the American Dream. Somewhere, a company senior executive and stockholder has been unable to buy that third yacht because of your negligence and lack of company loyalty. You are bad and should feel bad.
 
2019-01-06 10:16:43 AM  

lycanth: I'll bet you a Nacho Cheese Doritos® Locos Tacos Supreme® that the former employee thinks they got screwed and harbors a grudge.


I am old enough to remember the conservative outrage and butt hurt over the Communist Conspiracy to install curb ramps for disabled people in wheelchairs. So yes, I am sure you are right.
 
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