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(Guardian)   "While it may have been a one-off by an inordinately upset punter, the episode seemed to encapsulate the, well, shiatshow, that is the Tim Hortons brand at the moment"   ( theguardian.com) divider line
    More: Sad, Tim Hortons, Canada, Tim Hortons franchisees, Tim Hortons coffee, Tim Horton, Tim Hortons brand, Tim Hortons parent, Ron Joyce  
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2781 clicks; posted to Business » on 09 Jul 2018 at 1:05 PM (10 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



36 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest
 
2018-07-09 12:23:46 PM  
I don't have a dog in this show, but TFA comes across as a bit of a hatchet job.
 
2018-07-09 12:28:57 PM  
'Dog in this show,' wtf? It's hunt, dumbass.

I think I might need some Timmies to get my expressions straight.
 
2018-07-09 12:51:23 PM  
The real rot started a few years ago when they went from baking all their donuts in store to shipping them in ready baked and frozen and just warming them up. They're just not the same.
 
2018-07-09 12:54:28 PM  
McDonald's coffee is better ever since they stole Tim Horton's supplier. I only use Timmies for hangovers and times I have to be up before dawn.
 
2018-07-09 01:09:41 PM  

Garza and the Supermutants: 'Dog in this show,' wtf? It's hunt, dumbass.

I think I might need some Timmies to get my expressions straight.


Um, it's fight. Study up
 
2018-07-09 01:10:52 PM  

Carter Pewterschmidt: The real rot started a few years ago when they went from baking all their donuts in store to shipping them in ready baked and frozen and just warming them up. They're just not the same.


Doughnuts are fried, not baked
 
2018-07-09 01:14:12 PM  
My friends in Michigan refer to it as "Timmy Ho-ho's". They've managed to run most of the Dunkin Donuts out of business in town there, along with a few of the mom-and-pop donut shops that had been around forever.
 
2018-07-09 01:32:48 PM  
It's pretty clear what happened, McDonalds.

1)McDonalds has better coffee
2)you get every 7th cup free at McDonalds.
3)In Canada McDonalds randomly has free coffee days for people to try it out risk free

McDonalds annihilated Tim Hortons at the drive through coffee game.
 
2018-07-09 01:34:20 PM  
The decline started with the sale to Wendy's. American corporations always come up here assuming two things: 1) The Canadian consumer is identical to their American counterparts and 2) Canadian laws and politics are the same as those in the U.S. So, almost every time a U.S. chain comes to town they find out the hard way that things here aren't the same. Ponderosa, Olive Garden, Krispy Creme, Target, etc. have all learned this lesson the hard way. So, Wendy's comes to town, changes things to increase efficiency, but at the same time decreases quality. They back off a bit, allow more local control and things are basically fine. Company eventually flips to Restaurant Brands International (RBI) who start the whole process again:

-They're facing a class-action suit from franchise holders
-Frozen baked goods replacing fresh-baked in-house
-The stores are often understaffed because corporate decides on staffing not the local owners
-Their quality has dropped
-Employees are under pressure to meet service standards set by RBI leading to higher turnover and the drop in quality
-Bad PR from the minimum wage increase in Ontario when RBI wouldn't let them raise prices so the franchise holders had to cut back on benefits to compensate
-Taking classic offerings away (eg. they used to carry ~20 types of doughnuts, now they carry 5 or 6, this is at a time when doughnuts are increasing in popularity and local bakeries are springing up everywhere).
 
2018-07-09 01:42:16 PM  
We have a ton of them in Buffalo too, and I go occasionally for a breakfast wrap/sandwich.

I just don't get how they are as popular as they are. The food is decent, but there are better options. The coffee is ok too, but again nothing great.

The big issue is that their employees don't seem trained half the time. Orders wrong, drinks made poorly... I've literally had them get confused when I ordered things because they don't know it's on the menu! You can order the same thing from different stores, or sometimes the same store, and expect a different result every time.

Plus, there's a Tim Horton's on just about every corner. How are they not cannibalizing each others' business?
 
2018-07-09 01:43:20 PM  

Tyrosine: -They're facing a class-action suit from franchise holders-Frozen baked goods replacing fresh-baked in-house-The stores are often understaffed because corporate decides on staffing not the local owners-Their quality has dropped-Employees are under pressure to meet service standards set by RBI leading to higher turnover and the drop in quality-Bad PR from the minimum wage increase in Ontario when RBI wouldn't let them raise prices so the franchise holders had to cut back on benefits to compensate-Taking classic offerings away (eg. they used to carry ~20 types of doughnuts, now they carry 5 or 6, this is at a time when doughnuts are increasing in popularity and local bakeries are springing up everywhere).


I toured round Ontario and Quebec last year and stopped at TH several times every day, mainly because their coffee isn't bad.

But we wanted to buy a couple of Tim Horton branded mugs and cups, and it was hit and miss which store had which ones in stock, no consistency. Buying a reusable insulated cup gets you your first coffee free, but the barrista didn't know about the offer or how to process it. And the last Timmies visited near Pearson in Toronto didn't do lattes! WTF?
 
2018-07-09 01:44:21 PM  
So she threw poop at the cashier.  I bet her parents were proud.
 
2018-07-09 01:49:50 PM  
Punter....what does that even mean?
 
2018-07-09 01:51:54 PM  
Poop thread 💩?
 
2018-07-09 02:27:15 PM  
What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?
 
2018-07-09 02:48:26 PM  

The Googles Do Nothing: Punter....what does that even mean?


He's the fellah that kicks real hard.
 
2018-07-09 02:51:39 PM  

Gubbo: What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?


Not anymore. They switched to loyalty cards now and so you can't just hand someone fifty bucks in Canadian Tire Money. It's just like any other points card now.
 
2018-07-09 03:03:40 PM  

Russ1642: Gubbo: What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?

Not anymore. They switched to loyalty cards now and so you can't just hand someone fifty bucks in Canadian Tire Money. It's just like any other points card now.


Sad times indeed.
 
2018-07-09 03:04:06 PM  

Russ1642: Gubbo: What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?

Not anymore. They switched to loyalty cards now and so you can't just hand someone fifty bucks in Canadian Tire Money. It's just like any other points card now.


Bought a portable bbq last week at the Canadien Tear (that's how it's pronounced here..jk), and was given $0.20 in Tire money.
 
2018-07-09 03:25:12 PM  
I finally learned my lesson and stick to selected flavors of TimBits and a double-double.  Every time I would try a sandwich, it was just another example of the triumph of optimism over experience.
 
Juc
2018-07-09 03:32:30 PM  

Telos: We have a ton of them in Buffalo too, and I go occasionally for a breakfast wrap/sandwich.

I just don't get how they are as popular as they are. The food is decent, but there are better options. The coffee is ok too, but again nothing great.

The big issue is that their employees don't seem trained half the time. Orders wrong, drinks made poorly... I've literally had them get confused when I ordered things because they don't know it's on the menu! You can order the same thing from different stores, or sometimes the same store, and expect a different result every time.

Plus, there's a Tim Horton's on just about every corner. How are they not cannibalizing each others' business?


it used to be better. Right around when mcdonalds coffee stopped being crappy tim hortons decided to crap all over their own quality.
They used to make stuff in each store, but now the doughnuts are bad and not remotely fresh. Their coffee used to be good but I think they changed their supplier and now it's awful too. Every year it gets worse and worse.

I'm surprised they have any customers left at this point.
 
2018-07-09 03:50:05 PM  

Garza and the Supermutants: I don't have a dog in this show, but TFA comes across as a bit of a hatchet job.


Truth be told, TH started becoming a shiatshow when they stopped making the doughnuts fresh in the store.

/the Iced Capp was still good the last time we visited Canada

Juc: it used to be better. Right around when mcdonalds coffee stopped being crappy tim hortons decided to crap all over their own quality.


They did switch coffee suppliers. Also, in Canada, McDonalds took a contract with Horton's old coffee supplier.
 
2018-07-09 05:27:14 PM  

Garza and the Supermutants: I don't have a dog in this show, but TFA comes across as a bit of a hatchet job.


img.fark.netView Full Size
 
2018-07-09 06:07:12 PM  
The last time I went to  a TH they told me, "the baker didn't show up" for work that day.

Day one, yeah, no big deal. Second day of the same excuse? Nope. Sorry. You shoulda got a fill-in from a nearby shop.

I protested into the intercom and the lady screamed, "do you want to come in here and bake!?!?"

Sped off and I'm never coming back.

McDonald's coffee for life.
 
2018-07-09 06:46:52 PM  
img.fark.netView Full Size
 
2018-07-09 07:05:22 PM  

chitownmike: Carter Pewterschmidt: The real rot started a few years ago when they went from baking all their donuts in store to shipping them in ready baked and frozen and just warming them up. They're just not the same.

Doughnuts are fried, not baked


What am I, Gordon Ramsey? Food comes out of the kitchen and it's warm. Heat is involved somehow.

/You're right of course. But it's still now done centrally and frozen, not made fresh on site.
 
2018-07-09 07:33:15 PM  
To any Americans who are thinking of moving to Canada, please understand that, while loving Tim Horton's is a proud part of our national heritage, loving to biatch about Tim Horton's while nevertheless being 17 cars deep in the drive-through at 7:43 AM on a Wednesday morning when it's -20 out is what makes you a Canadian.
 
2018-07-09 08:38:20 PM  

Russ1642: Gubbo: What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?

Not anymore. They switched to loyalty cards now and so you can't just hand someone fifty bucks in Canadian Tire Money. It's just like any other points card now.


I still get can tire paper money when i shop there.
 
2018-07-09 08:40:29 PM  
Tim  Hortons lost any claim to being Canadian when they released their poutine-like abortion upon our country.
Fark your stale doughnuts and gross coffee.
 
2018-07-09 11:27:43 PM  

Russ1642: Gubbo: What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?

Not anymore. They switched to loyalty cards now and so you can't just hand someone fifty bucks in Canadian Tire Money. It's just like any other points card now.


img.fark.netView Full Size

Just give me the Dog River Dollars so I can buy whatever the hell you're talking about.
 
2018-07-10 12:05:01 AM  

Oreamnos: Russ1642: Gubbo: What abiht other Canadian icons. Is Canadian Tire Dollars still a de facto second currency?

Not anymore. They switched to loyalty cards now and so you can't just hand someone fifty bucks in Canadian Tire Money. It's just like any other points card now.

[img.fark.net image 350x266]
Just give me the Dog River Dollars so I can buy whatever the hell you're talking about.


But are they good in Wullerton?

/Go Riders
 
2018-07-10 12:41:23 AM  

Dick Gozinya: My friends in Michigan refer to it as "Timmy Ho-ho's". They've managed to run most of the Dunkin Donuts out of business in town there, along with a few of the mom-and-pop donut shops that had been around forever.


I have never heard "Timmy ho-hos" here in SE mi only "Timmy hos".

Not saying you are lying or anything.
 
2018-07-10 12:44:58 AM  
Their bagel breakfast sandwiches are tasty. They suck at consistently carrying all the bagel types though, and refuse to just put a list out.

So every time I go if I ask for bagel X they don't have it, but if I ask them what they have they name like 4, knowing damn well they left some out. Very friendly employees though.
 
2018-07-10 11:22:25 AM  

Spadababababababa Spadina Bus: To any Americans who are thinking of moving to Canada, please understand that, while loving Tim Horton's is a proud part of our national heritage, loving to biatch about Tim Horton's while nevertheless being 17 cars deep in the drive-through at 7:43 AM on a Wednesday morning when it's -20 out is what makes you a Canadian.


And for those of you scoring at home, minus 20 is dang close to being minus 20 Fahrenheit and / or Celsius.

Plus, it feels closer to minus 20 Kelvin...
 
Juc
2018-07-10 11:34:50 AM  
-20 isn't that bad. You don't even really need to put a coat on unless you're gonig to be outside a long while or it's super windy.
I heard antarctica had around -100 the other day though, that's a day you'd want to put on a few layers, maybe light self-immolation to keep warm
 
2018-07-10 08:01:00 PM  

Mad Canadian: Spadababababababa Spadina Bus: To any Americans who are thinking of moving to Canada, please understand that, while loving Tim Horton's is a proud part of our national heritage, loving to biatch about Tim Horton's while nevertheless being 17 cars deep in the drive-through at 7:43 AM on a Wednesday morning when it's -20 out is what makes you a Canadian.

And for those of you scoring at home, minus 20 is dang close to being minus 20 Fahrenheit and / or Celsius.

Plus, it feels closer to minus 20 Kelvin...


Um, -20 C is -4 F.  -40 C is -40 F, a fact which comes in handy when doing the conversion in your head.
 
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