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(Independent)   Two black British Airways passengers downgraded and then removed from the plane after a white woman complained about her broken seat. They were also forced to pay the customary "downgraded and booted off the plane" service charge   ( independent.co.uk) divider line
    More: Asinine, British Airways, South Africa, British airline business, British Airways-branded flight, Black Motion duo, white woman, young black men, business class  
•       •       •

10798 clicks; posted to Main » on 07 Dec 2017 at 10:20 AM (10 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2017-12-07 09:53:40 AM  
img.fark.netView Full Size
 
2017-12-07 10:07:04 AM  
Checked to see where. South Africa.

Pretty much what I figured. If it were here, they'd have probably been shot.
 
2017-12-07 10:15:18 AM  
img.fark.netView Full Size


White people! Always worth a laugh, huh?
 
2017-12-07 10:24:10 AM  
Why do  I feel we don't have anything like the whole story?
 
2017-12-07 10:26:02 AM  
Meh.  One-sided lazy journalism looking for clicks rather than investigating.
 
2017-12-07 10:26:34 AM  
Well, at least the airline did check their privilege.
 
2017-12-07 10:27:00 AM  
(FUNNY) British Airways Safety Ad
Youtube 3eGDUcZjUFY
 
2017-12-07 10:28:08 AM  
The article has an explanation for the change from business to economy. The explanation for the change to a later flight is rather lacking. Should I assume bad journalism, or no actual reason?

/or both
 
hej
2017-12-07 10:28:17 AM  

Loren: Why do  I feel we don't have anything like the whole story?


Not sure.  TFA gave a pretty direct and reasonable explanation from the airline.
 
2017-12-07 10:28:44 AM  
I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it ios not going to end well for the airline if that butt gets removed.
 
2017-12-07 10:31:29 AM  

MycroftHolmes: I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it ios not going to end well for the airline if that butt gets removed.


Exactly.
 
2017-12-07 10:36:05 AM  
Hmm. FTFA:

"The situation arose as two damaged business class seats were not removed from the check-in system, as should have happened. As a result two customers were checked-in and allocated seats in which they could not fly."

"These customers were both silver card frequent flyer members, who are prioritised as a matter of global policy. In considering who could be asked to downgrade, the airport staff then identified non-frequent flyers travelling on discounted business class fares. This is common airline practice on rare occasions when downgrades occur. It was on this basis that two other customers in business class were approached."

"Understandably they were upset. The crew was under pressure because the flight was already delayed, but should have handled the situation better. Comair will not tolerate racism, which is why we have taken the allegations very seriously and investigated swiftly and thoroughly. We have asked the customers if they would like the investigation independently reviewed."


So basically there was a screw-up with the check-in system that meant broken seats were assigned, but beyond that the airline played by global rules, with the two who were asked to downgrade being on discount tickets. Pulling the race card does not change that.

Meanwhile I'm glad to see the quoted politician handling it in an informed and balanced manner.
 
2017-12-07 10:38:01 AM  

gopher321: [img.fark.net image 540x540][View Full Size image _x_]

White people! Always worth a laugh, huh?


If I were on the flight you pictured I would remove myself.   Way too many towels.
 
2017-12-07 10:38:40 AM  

Loren: Why do  I feel we don't have anything like the whole story?


Because you're a White American
 
2017-12-07 10:40:22 AM  

anuran: Loren: Why do  I feel we don't have anything like the whole story?

Because you're a White American


upload.wikimedia.orgView Full Size
 
2017-12-07 10:40:54 AM  
img.fark.netView Full Size
 
2017-12-07 10:41:29 AM  

EyeHaveRisen: gopher321: [img.fark.net image 540x540][View Full Size image _x_]

White people! Always worth a laugh, huh?

If I were on the flight you pictured I would remove myself.   Way too many towels.


img.fark.netView Full Size
 
2017-12-07 10:42:29 AM  

MycroftHolmes: I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it ios not going to end well for the airline if that butt gets removed.


This.

If the seat was broken, then tough noogies for the person assigned to that seat.  You don't tell two other people that they have to move.

You also don't tell the people that you are forcing to move that you "can't risk another 9/11".

Now, I don't know that that actually happened, other than the quote in TFA.  But I do believe it happened.

BTW:  9/11 didn't happen is South Africa, you racist, xenophobic moron.
 
2017-12-07 10:42:59 AM  
New 9/11 conspiracy: they were angry over having their seats downgraded and nobody kicked them off the plane.
 
2017-12-07 10:44:14 AM  

EyeHaveRisen: gopher321: [img.fark.net image 540x540][View Full Size image _x_]

White people! Always worth a laugh, huh?

If I were on the flight you pictured I would remove myself.   Way too many towels.


img.fark.netView Full Size
 
2017-12-07 10:44:16 AM  
I am going to wait until the Head Cheeto in Charge lets us know who to publicly shame.
 
2017-12-07 10:45:55 AM  
Also FTFA:
After they objected to being moved, they say, the captain ordered them to leave the aircraft.
"We were told they can't risk to fly us as they are avoiding 9/11. In their eyes we are terrorists the captain said indirectly," the post continued.
They were allowed to travel on a later flight on the same airlin
e.
 
2017-12-07 10:48:18 AM  
Transfer to JetBlue.
 
2017-12-07 10:49:22 AM  

mungo: Hmm. FTFA:

"The situation arose as two damaged business class seats were not removed from the check-in system, as should have happened. As a result two customers were checked-in and allocated seats in which they could not fly."

"These customers were both silver card frequent flyer members, who are prioritised as a matter of global policy. In considering who could be asked to downgrade, the airport staff then identified non-frequent flyers travelling on discounted business class fares. This is common airline practice on rare occasions when downgrades occur. It was on this basis that two other customers in business class were approached."

"Understandably they were upset. The crew was under pressure because the flight was already delayed, but should have handled the situation better. Comair will not tolerate racism, which is why we have taken the allegations very seriously and investigated swiftly and thoroughly. We have asked the customers if they would like the investigation independently reviewed."

So basically there was a screw-up with the check-in system that meant broken seats were assigned, but beyond that the airline played by global rules, with the two who were asked to downgrade being on discount tickets. Pulling the race card does not change that.

Meanwhile I'm glad to see the quoted politician handling it in an informed and balanced manner.


You're not wrong, but let's not blame them for "playing the race card" just yet. I've seen situations where people have been removed/reseated for similar reasons quite a few times (I fly a ton, and am usually bumped up to business class), and the actual reasoning behind the removal is never really explained to the passenger at the time. I guarantee you the FA didn't say, "Hey guys, we need to move you because you're flying on a particular fare class of ticket and our maintenance seating adjustment policy says you're the first we have to ask to move." What they saw was probably just that they were being bumped because a white lady was inconvenienced, and I understand how that would seem really shiatty, ESPECIALLY in a place like South Africa.
 
2017-12-07 10:50:00 AM  

MycroftHolmes: I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it is not going to end well for the airline if that butt gets removed.


On my very first overseas flight back in the early '90s, I was to fly economy class on American Airlines to Frankfurt from DFW.  With boarding pass in hand I approached my assigned seat to find it already occupied by another man who also held a boarding pass for that seat.  A flight attendant noticed our confusion, looked at my ticket and said, "please come with me."  She gave me a seat in business class.

I know that approach cannot always be taken, especially these days when it is a commercial sin to fly an empty seat, but if a person is already seated it is best not to mess with them.
 
2017-12-07 10:50:18 AM  
South Africa be racist as sh*t. Just ask this fellas...

joblo.comView Full Size
 
2017-12-07 10:50:47 AM  
This is Casey Kasem and this week on America's Top Forty, a duo from the African country of South Africa and their song about being kicked off an airline.  Here is Thabo Mabogwane and Bongani Mohosana of Black Motion with their number 35 hit "Two Tickets to Paradise - Denied"
 
2017-12-07 10:50:53 AM  

durbnpoisn: MycroftHolmes: I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it ios not going to end well for the airline if that butt gets removed.

This.

If the seat was broken, then tough noogies for the person assigned to that seat.  You don't tell two other people that they have to move.

You also don't tell the people that you are forcing to move that you "can't risk another 9/11".

Now, I don't know that that actually happened, other than the quote in TFA.  But I do believe it happened.

BTW:  9/11 didn't happen is South Africa, you racist, xenophobic moron.


Besides, isn't America a global oddity with month/day/year? I thought Brits used day/month/year, and South Africa used year/month/day, so neither one could risk another 11/9.
 
2017-12-07 10:50:55 AM  

durbnpoisn: If the seat was broken, then tough noogies for the person assigned to that seat. You don't tell two other people that they have to move.


this right here.
airlines trying to maximise their profits to the penny is the cause of so many of their woes.

as it says in the article, they knew one seat lets say row 11 was broken.  they should have removed ticket 21 from sales but didnt.  that was the real error.  now the person with ticket 21 has no seat.

instead of just moving the people who had tickets for row 21 to a new place they tried to scan the boarding list for the person with the lowest cost ticket in the whole plane and shuffle around seating assignments.  thus moving not just 1 row of ticketholders but multiple rows of ticketholders.  thus pissing off a bunch of people in their quest to save what?  $5?  $20?  just admit you made a mistake and eat the cost of fixing it you greedy assholes.
 
2017-12-07 10:51:45 AM  
I wish I could scream the R word every time I'm inconvenienced.
 
2017-12-07 10:52:13 AM  
and i typo'd 21 the first time making the whole thing look retarded.

/need my damn coffee
 
2017-12-07 10:53:05 AM  

durbnpoisn: You also don't tell the people that you are forcing to move that you "can't risk another 9/11".


Maybe he actually said "ninety elven", as South African airlines never forget the great elven incident.
 
2017-12-07 10:53:12 AM  

mungo: Hmm. FTFA:

"The situation arose as two damaged business class seats were not removed from the check-in system, as should have happened. As a result two customers were checked-in and allocated seats in which they could not fly."

"These customers were both silver card frequent flyer members, who are prioritised as a matter of global policy. In considering who could be asked to downgrade, the airport staff then identified non-frequent flyers travelling on discounted business class fares. This is common airline practice on rare occasions when downgrades occur. It was on this basis that two other customers in business class were approached."

"Understandably they were upset. The crew was under pressure because the flight was already delayed, but should have handled the situation better. Comair will not tolerate racism, which is why we have taken the allegations very seriously and investigated swiftly and thoroughly. We have asked the customers if they would like the investigation independently reviewed."

So basically there was a screw-up with the check-in system that meant broken seats were assigned, but beyond that the airline played by global rules, with the two who were asked to downgrade being on discount tickets. Pulling the race card does not change that.

Meanwhile I'm glad to see the quoted politician handling it in an informed and balanced manner.


While the airline's excuse does seem credible at face value, do you honestly believe the ONLY two discounted business-class tickets sold on that flight just happened to be sold to the only two black people in the section?
 
2017-12-07 10:54:49 AM  

Loren: Why do  I feel we don't have anything like the whole story?


Devil's Advocate:  shiatty airline policy ("discount" fare passengers kicked off in favor of frequent flyer passengers the airline mistakenly booked into broken seats) happens to get applied in a situation where white folks get good while black folks get the shaft.
Black folks say racism.
Airline says unfortunate application of standard (shiatty) policy.
Internet outraged or apologetic as temperament allows.
 
2017-12-07 10:55:15 AM  

Magnanimous_J: I wish I could scream the R word every time I'm inconvenienced.


Republican?
 
2017-12-07 10:56:22 AM  
Even if the bump policy was legit, why ask 2 people to move to accommodate one?
 
2017-12-07 10:56:35 AM  
img.fark.netView Full Size


But, but they're blek!!!!!
 
2017-12-07 11:00:22 AM  
And for really no reason at all, the bestest part of LW2

img.fark.netView Full Size
 
2017-12-07 11:01:26 AM  

Snarfangel: durbnpoisn: MycroftHolmes: I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it ios not going to end well for the airline if that butt gets removed.

This.

If the seat was broken, then tough noogies for the person assigned to that seat.  You don't tell two other people that they have to move.

You also don't tell the people that you are forcing to move that you "can't risk another 9/11".

Now, I don't know that that actually happened, other than the quote in TFA.  But I do believe it happened.

BTW:  9/11 didn't happen is South Africa, you racist, xenophobic moron.

Besides, isn't America a global oddity with month/day/year? I thought Brits used day/month/year, and South Africa used year/month/day, so neither one could risk another 11/9.


Threadjack, but this American at least hates the Month, Day, Year style. It's confusing and weird to go from medium to small to big in terms of significance.  Of course if one does DDMMYY/DDMMYYYY it can be a little unclear which numbers are the day or the month if referencing the first through the twelfth. I've now settled on DDMMMYYYY where I use the three letter short form of the month to clearly and logically define the date.
 
2017-12-07 11:02:30 AM  
They should be happy EU bumping compensation blows the Bumping compensation away. They just made a few thousand euros each.
 
2017-12-07 11:02:47 AM  

Elkad: Even if the bump policy was legit, why ask 2 people to move to accommodate one?


They didn't:

"The situation arose as two damaged business class seats were not removed from the check-in system, as should have happened. As a result two customers were checked-in and allocated seats in which they could not fly."
 
2017-12-07 11:05:54 AM  
Unfortunate situation but the fact that the guy goes by the moniker "Murdah" takes my sympathy down one notch.

Meh.
 
2017-12-07 11:06:12 AM  

MycroftHolmes: I find the Airlines explanation credible, and am not convinced that they targeted the individuals based on race.  That being said, there is never a graceful way of removing a passenger from an airplane after they have already been given a seat and boarded.  Airlines need to rethink their approach here.  From a PR standpoint, once a butt is in a seat, it ios not going to end well for the airline if that butt gets removed.


Right. They're going to be super offended and pissed off in the moment, and afterwards the airline  elling the already pissed off people they were booted from their seat because the other person was, by definition, more important to the airline isn't going to help at all.

IMO in situations like this the airlines should offer the folks who haven't been seated yet a choice of a later flight (with some compensation for the inconvenience) or an available economy class seat with a complementary business class flight in the future. The folks already standing have no way to know whether they have the most frequent flyer miles, or paid more for their particular seat than another passenger in business class, and they're not being deliberately singled out and being told they're less worthy in front of all the other passengers. It just looks like bad luck or incompetence, not malice or favoritism.
 
2017-12-07 11:06:46 AM  
They weren't initially kicked off the flight
 
2017-12-07 11:09:36 AM  

durbnpoisn: BTW: 9/11 didn't happen is South Africa, you racist, xenophobic moron.


What do you mean? It happened 28 days ago.
 
2017-12-07 11:11:06 AM  
kazasou.files.wordpress.comView Full Size
\You learn something every day. I learned that black people were apparently the cause of 9/11
 
2017-12-07 11:11:57 AM  
Was the woman part of Neil Diamonds entourage?

/Hopefully not too obscure
 
2017-12-07 11:12:02 AM  
Conair? Really?
 
2017-12-07 11:12:09 AM  

MythDragon: [kazasou.files.wordpress.com image 800x1200][View Full Size image _x_]\You learn something every day. I learned that black people were apparently the cause of 9/11


They quickly hushed it up.
 
2017-12-07 11:12:47 AM  

Magnanimous_J: I wish I could scream the R word every time I'm inconvenienced.


Rumpelstiltskin?
 
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