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(Newser)   Hell hath no wrath like a restaurant owner scorned on TripAdvisor   ( newser.com) divider line
    More: Asinine, High Rocks, The Times, nurse Sarah Gardner, Broadsheet, negative restaurant review, harm worth tens, law firm, bad Yelp review  
•       •       •

10719 clicks; posted to Main » on 19 May 2017 at 5:50 PM (22 weeks ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



147 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest


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2017-05-19 02:17:31 PM  
imagizer.imageshack.us
 
Ant
2017-05-19 02:57:29 PM  
Well, this'll improve their ratings for sure! How could it possibly fail?
 
2017-05-19 05:06:59 PM  
It recruited a law firm, which sent her first an 11-page letter then a 14-page one

Wow, that law firm must be making an assload of money for that kind of crap. I wonder if they're giving their client bad advice and egging them on?
 
2017-05-19 05:54:52 PM  
Update your online review to note that you are being threatened with legal action for your review.
 
2017-05-19 05:54:58 PM  
Dear Jackass:

Please prove your ridiculous claim of financial harm.  And eat a bowl of dicks.

See you in court,

[Your name here]

That should about wrap that up.
 
2017-05-19 05:59:44 PM  
My first reaction was to side with the reviewer. But if the restaurant's claim is true that she hadn't actually dined there, and she just wrote a negative review because she was mad that she couldn't book a table there, then fark her.
 
2017-05-19 05:59:57 PM  
I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?
 
2017-05-19 06:01:57 PM  

brandnewchair: I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?


I love the 1 star reviews on Amazon that say - 'UPS delivered it damaged'.
 
2017-05-19 06:02:08 PM  
High Rocks? Is this place a crackhouse? And do kids smoke free?
 
2017-05-19 06:03:15 PM  

archnem: And eat a bowl of dicks.


img.fark.net
 
2017-05-19 06:05:01 PM  

brandnewchair: I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?


The GM of the restaurant I provide IT support for tells me all sorts of horror stories about Yelp customer service when it comes to removing erroneous reviews. Worst one was from a lady tjat clearly was confusing the restaurant for somewhere else and was complaining about the quality of some item they don't even serve. Took yelp months to get it down. Good look explaining that to tje owner when he's demanding to know why it hasn't been handled.
 
2017-05-19 06:05:42 PM  
 
2017-05-19 06:09:02 PM  
People who "tweet" or "faceview" their meal experience are worthless anyway.  No one gives a shiat.  Just eat your BLT and STFU.
 
2017-05-19 06:11:45 PM  
Why is the fact she's a mom relevant at all? Oh yeah, sympathy bullshiat.
 
2017-05-19 06:11:59 PM  
When I lived in Miami there was a Peruvian place across the street whose owner would respond to every negative review on Yelp with "I know how to run a restaurant and you dont".  Guess that's why he served mediocre food at a 50% markup compared to his competition.   I would have gone c there for the lulz if he had a main course for less than $20.
 
2017-05-19 06:12:24 PM  
 
2017-05-19 06:14:33 PM  
I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.
 
2017-05-19 06:14:56 PM  
According to the story that Newser referenced, the law firm has threatened others with legal action over internet reviews.

http://www.mirror.co.uk/news/uk-news/threatened-jail-just-writing-bad​-​10440459
 
2017-05-19 06:14:57 PM  

brandnewchair: I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?


I'm a filmmaker. I've had people give my films one or two stars on Amazon because it wasn't shipped fast enough, or because they ordered the wrong version and the DVD wouldn't play in their region. Some people are farking morons.
 
2017-05-19 06:19:41 PM  
I read one for an Italian restaurant complaining that there was no butter for the bread.
 
2017-05-19 06:22:16 PM  
img.fark.net
 
2017-05-19 06:23:39 PM  
The correct way to handle a bad Yelp review:


img.fark.net

/never read the reviews
 
2017-05-19 06:24:40 PM  
Yelp has ruined a lot of things, and given many people this idea they have the power to destroy a business.

Most people who write these "bad" reviews are often customers who think every restaurant needs to roll out the red carpet for them.

Also, Yelp needs to be much less mafia (that's a nice review you have our site, be ashamed if someone happened to it), and more accommodating to the businesses.
 
2017-05-19 06:25:24 PM  

SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.


Technically "tepid" is between 60 DegF and 90 DegF according to ANSI. I don't think "luke warm" has a recognized official definition so it could be outside that range.
 
2017-05-19 06:26:27 PM  

SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.


Wow, you torpedoed your own joke. One star.
 
2017-05-19 06:27:25 PM  

archnem: Please prove your ridiculous claim of financial harm.  And eat a bowl of dicks.


That's what I was thinking.

Even if their revenue did drop after that review was posted, it's still going to be pretty hard to prove a corollary relationship.

Further, so long as the reviewer can prove that they ate there, how can the restaurant prove that the review wasn't accurate?
 
2017-05-19 06:28:54 PM  
ftfa:  Kent eatery she says had "rude" and "arrogant" staff and served fare that was "mediocre at best." ...she'd based her review on many High Rock experiences she'd had. Per the Times, Cappellazzi says she's being "vindictive" and that Gardner was just trying to get back at the restaurant because it refused to let her book...
---

She thought it was mediocre with rude staff... so why did she go there *many* times?
Is this how masochists decide things .. ''I hate this place - lets go there for dinner again!'' ?
 
2017-05-19 06:34:01 PM  
"she retorted she'd based her review on many High Rock experiences she'd had."

If the place was so bad, why did she go back multiple times? Sounds to me like the restaurant is on the right side of this.
 
2017-05-19 06:37:43 PM  
They have got nothing on these two...

img.fark.net
 
2017-05-19 06:38:39 PM  

thornhill: archnem: Please prove your ridiculous claim of financial harm.  And eat a bowl of dicks.

That's what I was thinking.

Even if their revenue did drop after that review was posted, it's still going to be pretty hard to prove a corollary relationship.

Further, so long as the reviewer can prove that they ate there, how can the restaurant prove that the review wasn't accurate?


It's gonna dip a lot more if they take the Amy's Baking Company approach...
 
2017-05-19 06:39:14 PM  

drtgb: They have got nothing on these two...

[img.fark.net image 850x568]


D'oh!! I was soooooooooooooooooooooooo close!
 
2017-05-19 06:40:09 PM  

HempHead: brandnewchair: I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?

I love the 1 star reviews on Amazon that say - 'UPS delivered it damaged'.


Dipshiats who don't know how to use Amazon's feedback system, and/or assholes trying to get a freebie out of the seller.
 
2017-05-19 06:40:22 PM  

Dazrin: SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.

Technically "tepid" is between 60 DegF and 90 DegF according to ANSI. I don't think "luke warm" has a recognized official definition so it could be outside that range.


From Google:
Tepid water consists of two parts cold water and one part boiling water, which renders a temperature of about 40 degrees Celsius, which is round about 105 degrees Fahrenheit. Luke warm water is also considered in the same temperature range, which concludes that both are the same.
 
2017-05-19 06:40:29 PM  

nanim: ftfa:  Kent eatery she says had "rude" and "arrogant" staff and served fare that was "mediocre at best." ...she'd based her review on many High Rock experiences she'd had. Per the Times, Cappellazzi says she's being "vindictive" and that Gardner was just trying to get back at the restaurant because it refused to let her book...
---

She thought it was mediocre with rude staff... so why did she go there *many* times?
Is this how masochists decide things .. ''I hate this place - lets go there for dinner again!'' ?


Now that you mention it, yeah. It doesn't pass my sniff test now.

If I get shiatty service from somewhere, but the food is top notch (or booze, whatever), meh. Servers can have rough nights, off days. Life happens.

If I get shiatty service more than once, and the food sucks, I'm not gonna biatch them out on Yelp/FoodNews/Blogaroni. I'm gonna do what sane people do. Refuse to give the farkin' place any more of my money, and tell my friends, have 'em tell their friends.

Yelp don't mean shiat. Word of mouth packs a hell of a punch.
 
2017-05-19 06:40:43 PM  

StopDaddy: SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.

Wow, you torpedoed your own joke. One star.


From Google:
Tepid water consists of two parts cold water and one part boiling water, which renders a temperature of about 40 degrees Celsius, which is round about 105 degrees Fahrenheit. Luke warm water is also considered in the same temperature range, which concludes that both are the same.
 
2017-05-19 06:41:06 PM  
South Park - You're Not Yelping - "The Yelper Special"
Youtube pDlR_ccnZww


Yelpers have been warned...
 
2017-05-19 06:43:20 PM  

SloppyFrenchKisser: StopDaddy: SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.

Wow, you torpedoed your own joke. One star.

From Google:
Tepid water consists of two parts cold water and one part boiling water, which renders a temperature of about 40 degrees Celsius, which is round about 105 degrees Fahrenheit. Luke warm water is also considered in the same temperature range, which concludes that both are the same.


Oh jesus. I'm out. Some folks just can't be reached.
 
2017-05-19 06:43:39 PM  

archnem: Dear Jackass:

Please prove your ridiculous claim of financial harm.  And eat a bowl of dicks.

See you in court,

[Your name here]

That should about wrap that up.


FTMFA: Gardner insists her review was honest, but she asked TripAdvisor to take it down

Huh? If you're so certain it's an honest review stand your ground. Produce the receipts which should be a trivial matter and the owner has no case. Or, maybe you're a lying sack o shiat and a business owner finally called out your kind.

/had a 1 star yelp review because someone didn't like the way I spelled a word in the menu. They did not dine there. Yep, I threatened him and the review was pulled.
//yelp can eat a giant, giant bowl of dicks
 
2017-05-19 06:49:15 PM  
Enormous-Schwanstucker:

/had a 1 star yelp review because someone didn't like the way I spelled a word in the menu. They did not dine there. Yep, I threatened him and the review was pulled.
//yelp can eat a giant, giant bowl of dicks


Overheard a table next to me once threaten to give a 1 star review because the restaurant wouldn't give a free dessert to the husband on his birthday. Restaurant had no such policy. Manager relented just to shut them up. We've trained a whole new brand of arrogance.
 
2017-05-19 06:49:40 PM  

SloppyFrenchKisser: StopDaddy: SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.

Wow, you torpedoed your own joke. One star.

From Google:
Tepid water consists of two parts cold water and one part boiling water, which renders a temperature of about 40 degrees Celsius, which is round about 105 degrees Fahrenheit. Luke warm water is also considered in the same temperature range, which concludes that both are the same.


You gave the same response twice. An obvious attempt to affect your fark rating.

/One star.
//For perspective. "Posting to wrong thread" gets two stars
///Three slashies gets 3 stars
 
2017-05-19 06:57:03 PM  
Giuseppe Cappellazzi accused Gardner of not dining there during the month she posted the review, she retorted she'd based her review on many High Rock experiences she'd had.

I had sympathy for her until I read that.  If you had a bad experience there, why go back 'many times'?

I have an etsy shop and someone ordered something on Dec. 22nd, it went out the same day, and they left a bad review because it didn't arrive in time for Christmas. It was stated that delivery time was 3-5 business days.  Then she said she'd take the review down if I refunded her money.  I left it up and replied with a scathing reply of my own.  But etsy took her review down only because of the blackmail thing, not because I don't control the post office, which pissed me off.
 
2017-05-19 06:57:09 PM  

crinz83: High Rocks? Is this place a crackhouse? And do kids smoke free?


Only on Tuesdays.
 
2017-05-19 06:57:26 PM  

StopDaddy: Enormous-Schwanstucker:

/had a 1 star yelp review because someone didn't like the way I spelled a word in the menu. They did not dine there. Yep, I threatened him and the review was pulled.
//yelp can eat a giant, giant bowl of dicks

Overheard a table next to me once threaten to give a 1 star review because the restaurant wouldn't give a free dessert to the husband on his birthday. Restaurant had no such policy. Manager relented just to shut them up. We've trained a whole new brand of arrogance.


fark that.  I'd respect the restaurant a lot more if they told them to fark off.  Bending to that behavior will only encourage it.  While I understand the restuarant and retail BS that "the customer is always right" it's simply not true.  The customer is a moron and we have all seen it.
 
2017-05-19 06:58:52 PM  

brandnewchair: I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?


I once had a guy give us a one star review because he came in looking to play our piano and we told him no. He didn't even want to buy anything. He apparently decided he needed to tell the world that we were dicks and that we would probably go out of business soon. That was fun.
 
2017-05-19 06:58:56 PM  
Setting myself up for a lawsuit

img.fark.net
 
2017-05-19 07:00:26 PM  

JulieAzel626: Yelp has ruined a lot of things, and given many people this idea they have the power to destroy a business.

Most people who write these "bad" reviews are often customers who think every restaurant needs to roll out the red carpet for them.

Also, Yelp needs to be much less mafia (that's a nice review you have our site, be ashamed if someone happened to it), and more accommodating to the businesses.


What are you babbling about?
 
2017-05-19 07:02:32 PM  

brandnewchair: I work in the restaurant industry, and while i know you can't sue someone for a bad review there are some yelp/tripadvisor/opentable reviews that are just vindictive or ridiculous where i wish we could.

Had a 2 out of 5 star review on yelp once that went like this:
the place looked nice on the outside, but we didn't go in, it was too expensive. 2 out 5 stars.
yelp took it down. but really, what goes through someone's head when they write something like that?


My mother-in-lawowns a restaurant.

One customer left a 1 star review once that stated something like: food was amazing, service was great, prices are really good, but I don't like going to Garden Grove. 1 star.

Assholes, everyone.
 
2017-05-19 07:03:49 PM  

SloppyFrenchKisser: I asked for tepid water, and it was luke warm.
One star!

/ Yes, I know, they're the same.


They are NOT the same! Lukewarm is not tepid! They're close, but there is a difference!
 
2017-05-19 07:05:24 PM  

nanim: ftfa:  Kent eatery she says had "rude" and "arrogant" staff and served fare that was "mediocre at best." ...she'd based her review on many High Rock experiences she'd had. Per the Times, Cappellazzi says she's being "vindictive" and that Gardner was just trying to get back at the restaurant because it refused to let her book...
---

She thought it was mediocre with rude staff... so why did she go there *many* times?
Is this how masochists decide things .. ''I hate this place - lets go there for dinner again!'' ?


Yes, and then they retaliate when you don't let them book a table again at this place they supposedly hate. Fark the biatch
 
2017-05-19 07:06:20 PM  

StopDaddy: Overheard a table next to me once threaten to give a 1 star review because the restaurant wouldn't give a free dessert to the husband on his birthday. Restaurant had no such policy. Manager relented just to shut them up. We've trained a whole new brand of arrogance.


Ugh. I really hate people some times. But, employees are much more difficult than customers.

Crap like what you wrote and my experiences have me thinking more and more to focus on my catering biz growing as fast as possible and sell off the retail side. I've had some really nice offers in the past 3 weeks.   There is something very, very satisfying, though, when guests really enjoyed their meal, service, etc...it's all about connecting with people on the most basic levels.
 
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