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(Huffington Post)   Starbucks implements new scheduling policy, aptly described as "lots of sound and fury, signifying nothing"   (huffingtonpost.com ) divider line
    More: Followup, Starbucks, Jodi Kantor  
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1290 clicks; posted to Business » on 15 Aug 2014 at 11:13 AM (1 year ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



26 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest
 
2014-08-15 10:18:09 AM  
Leaving it to managerial discretion? How about just programming the scheduling software to exclude opening shifts after closing shifts? It's doable, I've had software vendors try to sell a former employer of mine on it.
 
2014-08-15 11:17:04 AM  
If we're going Shakespeare here, the next Starbucks flavors will be "eye of newt", "tongue of frog",
"wool of bat", and "tongue of dog" - oh wait, that's the recipe for their pastries.
 
2014-08-15 11:31:43 AM  
I worked part-time for a retail store that had this kind of scheduling software back in '04 or '05. That evil software would schedule you for split shifts, i.e. 8am-noon, 4pm-8pm.  Lose the whole farking day.

IIRC, some of the employees even got 3 short shifts in one day.
 
2014-08-15 11:50:14 AM  
Wait... People are commuting an hour to work at Starbucks?

WTF?
 
2014-08-15 12:37:40 PM  
There is no good reason to have such variable shifts, week in and week out. The only real reasons are idiot managers and a corporate culture of treating employees like interchangeable cogs.

One of the worst managers I ever had did something he called a "rotating" schedule that was supposed to give every employee every other weekend off. In practice, that meant no one ever got a weekend off. He also scheduled you for alternating day and night shifts, and would not let you trade with another employee in case you wanted to avoid close-open shifts, or just simply wanted to work every day from 7:00 - 3:00 instead of bouncing around morning, noon, and night. Said it wasn't "fair" to the other employees. Jackhole even shot down my attempt to transfer to a store closer to my apartment because he was "looking out for my best interests."

Barring some special circumstances, scheduling should be as easy as "You work these hours on these days for the forseeable future." None of this changes every week bullshiat.
 
2014-08-15 01:15:13 PM  

El Dudereno: Wait... People are commuting an hour to work at Starbucks?

WTF?


Three hours. She commuted three, f'n hours for that job.

Jackiechan.jpeg
 
2014-08-15 01:20:25 PM  

Li'l Robbie: If we're going Shakespeare here, the next Starbucks flavors will be "eye of newt", "tongue of frog",
"wool of bat", and "tongue of dog" - oh wait, that's the recipe for their pastries.


It's funny cuz their pastries are disgusting. Except the apple fritters. Those are the bomb.
 
2014-08-15 01:21:32 PM  

PapaChester: El Dudereno: Wait... People are commuting an hour to work at Starbucks?

WTF?

Three hours. She commuted three, f'n hours for that job.

Jackiechan.jpeg


I wonder how many dozen Starbucks she passed on the way.
 
2014-08-15 01:37:33 PM  
Any fast food or retail managers out there that want to explain this? Even when I worked at a semi fast food restaurant back in high school, we had the same schedule week after week.
 
2014-08-15 03:17:21 PM  

El Dudereno: PapaChester: El Dudereno: Wait... People are commuting an hour to work at Starbucks?

WTF?

Three hours. She commuted three, f'n hours for that job.

Jackiechan.jpeg

I wonder how many dozen Starbucks she passed on the way.


Seriously.  If she's in San Diego, how in the hell.

https://opendata.socrata.com/Business/All-Starbucks-Locations-in-the -U S-Map/ddym-zvjk
 
2014-08-15 03:27:45 PM  
I thought this comment particularly telling:

GMackay Portland, Oregon Chipotle

This is endemic to these low-wage entry-level jobs. We struggled through 6 months of such a schedule with a daughter at Chipotle. During our snowstorm of 2014, when all businesses were closed (including all public transportation), the company's insistence that all Chipotle employees had to report for work "on time, no excuses" was beyond belief and dangerous. We spent a tense 2 hour commute at 12:30 AM driving home after closing.
 
2014-08-15 03:46:22 PM  
Never been in retail, however, why don't they just have set schedules?  You want to work here?  These are the shifts we have available.  1st, 2nd, 3rd, whatever.  Here are your days to work.  Can't make that happen?  Ok...someone else out there will, go find another place to work.  If you as a store have trouble scheduling people to work 5p-close, maybe offer an incentive to make it more appealing.

This sounds like an easy thing to fix.  I realize that many of these places are just part time jobs for people, and I'm not taking into account high schoolers and college students looking for p/t work. But still...seems like there should be an easier way.  Maybe I'm naive.
 
2014-08-15 04:07:43 PM  

Cubs300: Never been in retail, however, why don't they just have set schedules?  You want to work here?  These are the shifts we have available.  1st, 2nd, 3rd, whatever.  Here are your days to work.  Can't make that happen?  Ok...someone else out there will, go find another place to work.  If you as a store have trouble scheduling people to work 5p-close, maybe offer an incentive to make it more appealing.

This sounds like an easy thing to fix.  I realize that many of these places are just part time jobs for people, and I'm not taking into account high schoolers and college students looking for p/t work. But still...seems like there should be an easier way.  Maybe I'm naive.


A little, yea. It's a matter of trying to combine an absolute minimum number of employees, with keeping all of their hours below full-time limits, with having peak coverage during business hours. So everybody gets split up into having their handful of hours a week split up into a couple almost every day, sometimes split into several different shifts on the same day. Stores don't have trouble finding people to work these terrible shifts, because it's unskilled labor and the labor market's flooded.
 
2014-08-15 04:23:46 PM  
Headline made me think of Venture Brothers, the episode where The Monarch uses a portapotty at Venture's tag sale.
 
2014-08-15 05:16:55 PM  

Sergeant Grumbles: Barring some special circumstances, scheduling should be as easy as "You work these hours on these days for the forseeable future." None of this changes every week bullshiat.


Among other things, the highly-variable scheduling makes it difficult/impossible to have more than one job.
 
2014-08-15 05:23:49 PM  

Gaseous Anomaly: Sergeant Grumbles: Barring some special circumstances, scheduling should be as easy as "You work these hours on these days for the forseeable future." None of this changes every week bullshiat.

Among other things, the highly-variable scheduling makes it difficult/impossible to have more than one job.


Or any kind of life outside work. It seems like cruelty for cruelty's sake more than it does any kind of savvy business practice.
 
2014-08-15 06:47:26 PM  
McDonald's, of all places, was/is better than this, at least 15-17 years ago. When I was a dumb farking teenager working there in 96-98, my schedules were pretty consistent from week to week, always off school hours, and posted about 7 days ahead. Never any split shifts, never any stupid close one night, open the next day shiat.

The scheduling program was some piece of crap DOS based program.

Is the service sector really that awful now?
 
2014-08-15 09:28:10 PM  

Cubs300: Never been in retail, however, why don't they just have set schedules?  You want to work here?  These are the shifts we have available.  1st, 2nd, 3rd, whatever.  Here are your days to work.  Can't make that happen?  Ok...someone else out there will, go find another place to work.  If you as a store have trouble scheduling people to work 5p-close, maybe offer an incentive to make it more appealing.

This sounds like an easy thing to fix.  I realize that many of these places are just part time jobs for people, and I'm not taking into account high schoolers and college students looking for p/t work. But still...seems like there should be an easier way.  Maybe I'm naive.


It should be easy. When you apply for these jobs, they ask for your availability. You'd think applicants would specify a consistent time of day, but not always. Perhaps some are just desperate for whatever hours they can get.
 
2014-08-15 11:03:46 PM  

Waldo Pepper: that would work well if you had employees who would stick to a schedule.


Of course, it's all the employees' fault. How dare they want a day off or to stick to day shifts.
Every experience I've ever had with food service and retail management tells me this is pure projection. You're just a shiatty manager.
 
2014-08-15 11:46:04 PM  
People WITH SKILLS and good job histories are unemployed, b-b-b-but it would be great to have enough manpower.

Yeah.
 
2014-08-15 11:49:50 PM  

Waldo Pepper: Retail isn't an easy job and it would be great to have enough manpower to cover the asinine hours the public wants stores to be open but it will never happen


More projection. Now you're blaming the public.
shiatty manager.
 
2014-08-16 12:42:25 AM  

Sergeant Grumbles: Waldo Pepper: Retail isn't an easy job and it would be great to have enough manpower to cover the asinine hours the public wants stores to be open but it will never happen

More projection. Now you're blaming the public.
shiatty manager.


I'm not going to go with shiatty manager, but I will go with shiatty management. Generally, bad policy comes from those who aren't in the thick of things. Oh, sure, retail and fast food probably has plenty of crappy onsite managers, but they aren't the ones making the policy.
 
2014-08-16 07:54:10 AM  
JIT (just-in-time) scheduling is hands-down the worst thing minimum wage workers have to deal with. It's worse than the low pay, worse than the petty dictators we work for, worse than the abuse we take from customers, worse than the insults we get from people with "real" jobs, worse than not being able to pay our bills, and worse than the sure knowledge that we'll never advance and never retire. With JIT scheduling, you get paid for only a fraction of the hours you're actually devoting to work. You have to allot an outsized portion of your meager wages to child care and transportation costs. You're constantly short on sleep. You can't have any sort of family life. You can't watch a weekly TV show unless you record it. You can't have a poker night with your friends. You can't make a doctor's appointment. You can't work full-time. You can't even depend on 27 hours per week, because you're scheduled 32 in case they need to call you in for an extra shift, but you're sent home early more often than not. You can't get your two shirts washed often enough to wear clean clothes to work. And most importantly, you can't get a second job. Hell, you can't even look for a replacement job, because you don't know your schedule far enough ahead to set an interview appointment.
 
2014-08-16 08:06:03 AM  

Sergeant Grumbles: Waldo Pepper: that would work well if you had employees who would stick to a schedule.

Of course, it's all the employees' fault. How dare they want a day off or to stick to day shifts.
Every experience I've ever had with food service and retail management tells me this is pure projection. You're just a shiatty manager.


I have done schedules for entire BOH staff at restaurants in a college town. Most of these restaurants were open at least 16 hours a day. These kids always wanted the weekends off, they always had final projects they had to do, they always drank too much the night before their morning shifts, their grandparents were always mysteriously dying, and they had staggered class schedules with three and four hour breaks between classes. We had no fewer than 15 "all hands on deck" weekends per year when every employee worked a minimum of 10 hours per day. You know what? The schedule was always done 10 days in advance, nobody had to clopen, nobody had split shifts unless they wanted them, and 90% of them had the same schedule week to week. 5% had a rotating biweekly schedule to accommodate drinking needs. The remaining 5% were casual part-timers who didn't care when they worked as long as it fit their class schedule and they got some beer money. Nobody complained. You suck as a manager. Learn to MS Excel, stupid.
 
2014-08-16 12:32:37 PM  

Waldo Pepper: Giving some of the reasons why schedules are harder to manage in one type of business vs another is no indication of one's ability to manage.


You can keep saying it's everyone else's fault you can't do your job, but that doesn't change that it's your job.

No one is saying the schedule can't differ due to special circumstances, like holidays, weather, or corporate orders, but there is also no good reason for schedules as variable as the ones retail and food service are infamous for.
One week has you working Tuesday morning, another Tuesday mid-shift, another Tuesday night and then opening on Wednesday. There is no justification for that. If that person is working Tuesdays and, barring no other special circumstances, can't count on working the same shift from week to week, it's a shiatty schedule, and there's no one to blame but the manager who put it together.
 
2014-08-16 02:09:13 PM  

Waldo Pepper: I feel you are under the impression that I did schedules with a shotgun approach.


Waldo Pepper: I would just wait until that friday to make the schedule.


Gee, wonder where I got that impression?
But I get it. It's not your fault. You're a great manager. You just have shiatty employees, shiatty customers, shiatty superiors, and work in a shiatty industry. How terrible it must be to get drug down by literally everyone around you.
 
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