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(Fox News)   Cruise line: Do you want traveler's insurance? Family: No. Cruise line: Are you sure? It's $4,000, no refunds without it. Family: We're sure. Cruise line: OK, here's your tickets. Family, two weeks before cruise: OMG WHY WON'T YOU REFUND OUR MONEY?   (foxnews.com ) divider line
    More: Stupid, Nicolas Colucci, Norwegian Cruise Line, cancers  
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16949 clicks; posted to Main » on 27 Jul 2014 at 7:58 PM (1 year ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-07-27 04:32:15 PM  
"They said we should have gotten insurance, traveler's insurance," Tara Colucci told "Fox & Friends" Sunday.

Well, you should have gotten insurance, traveler's insurance.

You don't know what life's going to throw your way, that's what insurance is for.  Why do you think the cruiseline should eat the cost of your empty cabin?

These people bring to mind those dumbasses who say, "I'm 27, why do I need health insurance?"
 
2014-07-27 04:50:07 PM  
timujin: You don't know what life's going to throw your way, that's what insurance is for.  Why do you think the cruiseline should eat the cost of your empty cabin?

I'd expect them to be smart enough to eat the rebooking cost to avoid the social media shiatstorm of angry parents and a kid with cancer. That said, I think cruises are for people who want to safely visit other places from the comfort of a floating mall, so I really don't care either way.
 
2014-07-27 04:56:31 PM  
I read that whole article on FoxNooz and I still didn't see where they blamed Obama for the cancer. Their weekend staff writers are slipping.
 
2014-07-27 05:01:14 PM  

vartian: timujin: You don't know what life's going to throw your way, that's what insurance is for.  Why do you think the cruiseline should eat the cost of your empty cabin?

I'd expect them to be smart enough to eat the rebooking cost to avoid the social media shiatstorm of angry parents and a kid with cancer. That said, I think cruises are for people who want to safely visit other places from the comfort of a floating mall, so I really don't care either way.


I don't know how much of a shiatstorm this is going to cause.  While I have sympathy for the issues the child and parents are going through, I also don't hold Norwegian at fault for sticking to their policies.  It's not like they gave the kid cancer.

Buy traveler's insurance, it's not that expensive. I get it every time I buy a ticket and this is the very reason.
 
2014-07-27 05:27:05 PM  
Zero sympathies is what I have.

Sorry you're sick though, kid.
 
2014-07-27 05:29:42 PM  

vartian: timujin: You don't know what life's going to throw your way, that's what insurance is for.  Why do you think the cruiseline should eat the cost of your empty cabin?

I'd expect them to be smart enough to eat the rebooking cost to avoid the social media shiatstorm of angry parents and a kid with cancer. That said, I think cruises are for people who want to safely visit other places from the comfort of a floating mall, so I really don't care either way.


Which - surprise, surprise - is precisely what Norwegian did.  They're happy to help any way they can when the family is ready to re-book.  They just can't guarantee that the family will get a spot on the exact cruise and dates THEY WANT RIGHT GODDAMN NOW!!!!
 
433 [TotalFark]
2014-07-27 06:05:25 PM  
It's terrible that the boy has cancer and had to go through those surgeries, it really tugs at human heart strings for children to fall ill.

However, cancer doesn't make you special.  Or at least, in this situation, it should not.
 
2014-07-27 06:34:07 PM  
100% cancellation fee?  I would send some very problematic people in our places.
 
2014-07-27 07:02:10 PM  

433: It's terrible that the boy has cancer and had to go through those surgeries, it really tugs at human heart strings for children to fall ill.

However, cancer doesn't make you special.  Or at least, in this situation, it should not.


Just a total detour on the conversation:

My best friends' 6-year-old has osteosarcoma. I'm not the kind of guy who says "Awww!" when you show pictures of your baby. I'm told that I can be an insensitive ass. I get it. But watching this kid go through chemotherapy has done a number on my psyche. It makes me hurt to see him hurt. He's already had a tibia, fibia, and ulna removed from his little limbs.

It's not fair, and it sucks. I really wish I could express how much it sucks. A 6-year-old doesn't deserve this shiat.

I'm just thinking it might not be a big deal if the cruise line and all the parties involved just sort of forgave any kind of debt here. Yeah, shiat happens. Yeah, you should've bought the insurance. Letting this kind of stuff go makes us better people.
 
2014-07-27 07:10:53 PM  
As a parent, I'd be way more worried about my kid surviving than re-booking some vacation. Just saying.
 
2014-07-27 07:26:08 PM  

ecmoRandomNumbers: It's not fair, and it sucks. I really wish I could express how much it sucks. A 6-year-old doesn't deserve this shiat.

I'm just thinking it might not be a big deal if the cruise line and all the parties involved just sort of forgave any kind of debt here. Yeah, shiat happens. Yeah, you should've bought the insurance. Letting this kind of stuff go makes us better people.


Nobody deserves that shiat. At any age. Watching my grandmother go from a vibrant, healthy woman in her 70s... to dying in less than a year was farking hard as hell. And yet, life went on around us as much as we suffered.
Which is sort of the problem here. You can't make a scale of personal tragedy and say "well, yes, we forgave that one family's fees because their kid got sick, but we can't do it for you because that was more tragic than your tragedy...."  Because it has to end somewhere, or they have to entirely do away with the policy (which would obviously be bad for them since they have it for a reason... so people don't cancel.)  Yes, it is sad and a bad thing happened to this family, but bad things happen all the time, and life carries on.  I didn't get to cancel my bills/responsibilities because I broke my wrist and couldn't drive and lost my job, even though I am rapidly running out of money and we're scrambling hard to make ends meet.  Where does my injury fit on the scale of "not responsible for things I signed/agreed to"?

And I am not being an asshole here... it's just how life unfortunately is. We sign and agree to things all the time that don't go away because life threw us a curve ball, a shiat sandwich, or a complete and total horror show.  Nobody is saying this whole situation isn't unfortunate, but the cruise line didn't cause this and I have a hard time being angry that they are enforcing policy. Find me examples where they didn't because of the same/similar situation, and I will revise my opinion, but I suspect they just enforce it, period, end of story.  I certainly feel bad for the family.  But... none of this is the cruise line's fault, realistically.  Life can just be horrible sometimes.

Honestly, with such a sick child, why are they all that concerned about a cruise, anyway? I can't imagine that would be my top priority.... even with just my wrist, I worry about health insurance. I worry about my car payments. I did not blink twice about missing shows I wanted to go to or things like that since it wouldn't have even been in the interests of healing.
 
2014-07-27 07:50:48 PM  
Horseshiat. I used to work in the PICU, never had a problem with Disney, Carnival, etc. "Kid has cancer? Send a doctor's note when you can, the refund's on the way." This is ridiculous.
 
2014-07-27 08:02:17 PM  

vartian: timujin: You don't know what life's going to throw your way, that's what insurance is for.  Why do you think the cruiseline should eat the cost of your empty cabin?

I'd expect them to be smart enough to eat the rebooking cost to avoid the social media shiatstorm of angry parents and a kid with cancer. That said, I think cruises are for people who want to safely visit other places from the comfort of a floating mall, so I really don't care either way.


Amen on the mall part.

\ and don't forget the explosive diarrhea!
 
2014-07-27 08:04:06 PM  

ragekage: Horseshiat. I used to work in the PICU, never had a problem with Disney, Carnival, etc. "Kid has cancer? Send a doctor's note when you can, the refund's on the way." This is ridiculous.


Yeah, but I was unfortunate enough to be subjected to Faux news this morning when it was on... this cruise line is Norwegian (not Disney or Carnival)

/How could ANYONE in the office not be smart enough to forsee how bad this would look when it hits the morning chat circuit like it has??
//Refunding ticket vs PR nightmare... which costs more?
 
2014-07-27 08:06:24 PM  
I wouldn't pay $4000 for insurance either Subby.
 
2014-07-27 08:08:26 PM  
They also won't refund your money if your mom dies, if you lose a limb, become paralyzed, or catch Ebola.
 
2014-07-27 08:08:32 PM  
Hard to pick a horse here. Plenty of dicks in this story.

Parents: Dick parents should have bought the insurance, but did have the time to go whining to the media when they didn't get what they wanted.

Cruise Line:  Sorry, but that's our Policy is one of the most dickish statements in business.  I hope the media shiatstorm consumes them.

Fox News: Well.. it's Fox News.
 
2014-07-27 08:09:03 PM  
Isn't this a repeat of a spirit airlines story or something from a long time ago?
 
2014-07-27 08:09:34 PM  

timujin: it's not that expensive.


SERIOUSLY.  A week cruise for a family of five, you can get GOOD insurance for around $200 (sometimes even less if you're far enough out.)  Considering it's a $6,000 plus investment oftentimes.....you BUY THE farkING INSURANCE!

Plus...it's nice if you get stuck in a third world hellhole, and have an insurance company that will pay for medical evacuation home for you, and cover the exorbitant costs for care charged by the locals.

I noticed they DIDN'T say in the article....some lines, when you cancel and they assess a "penalty", will let you apply the penalty towards another cruise within a set timeframe minus a small rebooking fee.
 
2014-07-27 08:13:20 PM  
I can't fault either party for acting the way they're acting, but cancer is farking expensive. I doubt the parents are worried about the cruise itself, as much as the $4,000 that would be really handy right now for their out-of-pocket healthcare expenses.
 
2014-07-27 08:13:41 PM  
This story is like a litmus test for whether you are a normal, functional human being or an asperger-y Ayn Rand devotee.

Not shockingly, lots of neck-bearded, basement-dwelling, emotionally retarded dudes hang out on fark.
 
2014-07-27 08:14:12 PM  
I will never go on a freaking cruise.......ever.  It's a floating bacteria experiment ready to go awry.
 
2014-07-27 08:15:32 PM  
Is there an Obama care option where they can buy insurance after something goes wrong?
 
2014-07-27 08:15:58 PM  
I deal with this every weak, people who buy season passes to ski, board, or bike... they wont pay 5 dollars for pass insurance on a 500-850 dollar pass, then they get hurt, and wonder why they can't get a refund. The thing of it is, that revenue for multi-mountain passes gets distributed amongst the various participating companies/resorts, and is inprocessed pretty quickly... what you're asking for is to get like 10 different companies to give refunds, pool that refund, then get it to you... there's a reason we use a pass insurance company, and a reason you should get season pass insurance... it is nigh impossible to actually get a refund on a multi-resort season pass.

This is kind of the thing with health insurance too, and we hear it all the time with the ACA... people think they don't need insurance because they're healthy... the thing is, you need to appreciate just how little control you have in your world... without health insurance, you're one car wreck away from having your life perma-ruined by medical bills. I mean, even in my case, I had insurance, but when I got dx'd with MS, I hit my caps and my insurance promptly dropped me... when I got out of the hospital after a month and change, after re-learning to walk and all that, I had more than 200k in medical bills. Life changes in an instant... insurance is just a way of saying "I'm ready for that instant."
 
2014-07-27 08:16:02 PM  

ecmoRandomNumbers: I'm just thinking it might not be a big deal if the cruise line and all the parties involved just sort of forgave any kind of debt here.


What are the other exceptions you deem that someone's contractual debt should be forgiven. And once enumerated, why not include those in the contracts you write which are mutually agreed upon by both parties.
 
2014-07-27 08:16:45 PM  

vartian: timujin: You don't know what life's going to throw your way, that's what insurance is for.  Why do you think the cruiseline should eat the cost of your empty cabin?

I'd expect them to be smart enough to eat the rebooking cost to avoid the social media shiatstorm of angry parents and a kid with cancer. That said, I think cruises are for people who want to safely visit other places from the comfort of a floating mall, so I really don't care either way.


Sorta relevant: In CG boot camp a BM DI told me to try to stay off ships (not easy in the CG obvi), because you'll only see what's out there from a rail. Happy to say I visited the hell out of every port my ships pulled into.

Guess cruises are what you make of them.
 
2014-07-27 08:17:25 PM  

Im_Gumby: ragekage: Horseshiat. I used to work in the PICU, never had a problem with Disney, Carnival, etc. "Kid has cancer? Send a doctor's note when you can, the refund's on the way." This is ridiculous.

Yeah, but I was unfortunate enough to be subjected to Faux news this morning when it was on... this cruise line is Norwegian (not Disney or Carnival)

/How could ANYONE in the office not be smart enough to forsee how bad this would look when it hits the morning chat circuit like it has??
//Refunding ticket vs PR nightmare... which costs more?



Refunding the ticket will cost more in the long run.  People will eventually forget or they won't care that Norwegian said no to this family and will continue to book cruises with this line.  However, if Norwegian bows to the pressure and refunds the money there will be nothing stopping everyone else that has to cancel for any reason from expecting the same treatment.

Where does Norwegian draw the line?  Right farking here.  Read the fine print when you buy stuff like flights, cruises, trips, etc.  If you don't like what you see...don't buy the farking ticket.
 
2014-07-27 08:19:21 PM  

silverjets: Read the fine print when you buy stuff like flights, cruises, trips, etc.


It's not even the FINE print! They push the shiat on you hard when you book. And if you don't like the cruise lines rates, there are DOZENS of private companies out there.
 
2014-07-27 08:20:44 PM  
I remember back in the day when I worked for an airline, I'd get calls all the time for people not wanting to pay the reticketing charge, too many reasons why. Many fares with no restrictions were hundreds of Dollars higher. They'd complain, I'd tell them it's printed on their ticket. Many times, it was a travel agency ticket. I'd tell them it's the agency responsibliity. I didn't make any commission.
The one time I think the travel insurance came in handy, was 2 months ago, my Mom and Aunt got it on a an Alaskan cruise. My Aunt had a stroke in Juneau, they paid for both their flights back, and a nurse to travel with them back to Austin.
 I surmise camcer is bad, but not like being in a car accident. Wife had cancer, no biggie. Consider missing the cruise a life lesson.
Just like xcar insurance, hope you'll never need it. But if you do...
 
2014-07-27 08:20:53 PM  

vartian: I think cruises are for people who want to safely visit other places from the comfort of a floating mall, so I really don't care either way.


they are great if you are a scuba diver. you can't island hop by plane and chartering your own boat isn't cheap.
 
2014-07-27 08:21:41 PM  

AMonkey'sUncle: CG boot camp a BM DI told me to try to stay off ships (not easy in the CG obvi)


This isn't twitter. You can spell out whole words, please.
 
2014-07-27 08:22:12 PM  

ginandbacon: Zero sympathies is what I have.

Sorry you're sick though, kid.


That sounds like sympathy. One sympathy.
 
2014-07-27 08:22:26 PM  

balloot: This story is like a litmus test for whether you are a normal, functional human being or an asperger-y Ayn Rand devotee.

Not shockingly, lots of neck-bearded, basement-dwelling, emotionally retarded dudes hang out on fark.


That was a sexist statement. You don't know whether those neckbeards are men, women, or something else. Check your privilege.
 
2014-07-27 08:24:43 PM  

silverjets: Im_Gumby: ragekage: Horseshiat. I used to work in the PICU, never had a problem with Disney, Carnival, etc. "Kid has cancer? Send a doctor's note when you can, the refund's on the way." This is ridiculous.

Yeah, but I was unfortunate enough to be subjected to Faux news this morning when it was on... this cruise line is Norwegian (not Disney or Carnival)

/How could ANYONE in the office not be smart enough to forsee how bad this would look when it hits the morning chat circuit like it has??
//Refunding ticket vs PR nightmare... which costs more?


Refunding the ticket will cost more in the long run.  People will eventually forget or they won't care that Norwegian said no to this family and will continue to book cruises with this line.  However, if Norwegian bows to the pressure and refunds the money there will be nothing stopping everyone else that has to cancel for any reason from expecting the same treatment.

Where does Norwegian draw the line?  Right farking here.  Read the fine print when you buy stuff like flights, cruises, trips, etc.  If you don't like what you see...don't buy the farking ticket.


No, see they should have refunded it privately way earlier. No publicity, no way that a large portion of the public will believe they could flaunt the rules.  Now they are either dicks or pushovers.  Should have been dealt with waaaaaaay earlier.
 
2014-07-27 08:24:58 PM  
Your little bundle of death-to-be does not give you special rights
 
2014-07-27 08:26:08 PM  

findthefish: I will never go on a freaking cruise.......ever.  It's a floating bacteria experiment ready to go awry.


I've been on seven cruises and never gotten sick. This perception of cruising is absurd
 
2014-07-27 08:27:16 PM  
Sort of relevant. I booked a trekking vacation to Nepal for early November, 2001 and took out the insurance. 9/11 happened and I considered cancelling but the insurance would not pay out because it does not cover cancellations due to "war or an act of war". So I went anyway and there was one other person in the group who also went. 10 others cancelled. It was the most wonderful trip, only myself, one other person, our guide and a porter!

No moral to the story, just my only experience with traveler's insurance.

// it would have paid $10K if I had to be helicoptered off the mountain due to injury
 
2014-07-27 08:32:21 PM  

Derwood: This perception of cruising is absurd


Yeah, but it doesn't do much for the ratings when, 5 days a week, there's a reporter on scene at the Port of Tampa....."and now live to John, John how are things at the port?"  "3 cruises carrying 20,000 passengers returned uneventfully today, everyone appears to have had the time of their lives.  Now to the weather..."
 
2014-07-27 08:32:38 PM  
I assume they did not decline health insurance.
 
2014-07-27 08:33:39 PM  
If I'm flying coach to Podunk, then traveler's insurance is a farking ripoff.  If I'm buying a four thousand dollar cabin on a cruise ship, then I'm definitely buying it.
 
2014-07-27 08:34:15 PM  
Good lord there are a lot of stupid people here.

Let's say Norwegian makes $1000 per $4000 cruise booking.  I have no clue what the average net is in the industry, but that seems reasonable.  From a purely financial standpoint, if this incident costs them 4 bookings ever, they screwed up.  It has a very low cost and a very high ceiling in terms of the damage it could cause the company.

Ironically, just eating the cost of rebooking for free is something like an insurance policy that Norwegian chose not to buy.  They were apparently betting that nobody would notice this and they would lose nothing.  Oops.
 
2014-07-27 08:36:03 PM  

drumhellar: ginandbacon: Zero sympathies is what I have.

Sorry you're sick though, kid.

That sounds like sympathy. One sympathy.


idoubtit.files.wordpress.com
 
2014-07-27 08:36:05 PM  

Wangiss: balloot: This story is like a litmus test for whether you are a normal, functional human being or an asperger-y Ayn Rand devotee.

Not shockingly, lots of neck-bearded, basement-dwelling, emotionally retarded dudes hang out on fark.

That was a sexist statement. You don't know whether those neckbeards are men, women, or something else. Check your privilege.


I think it's somewhat safe to assume that the people able to completely ignore the tragedy of a cancer-ridden 5 year old boy are not women.
 
2014-07-27 08:37:16 PM  
We just booked a cruise for later this year for four of us.  Cruise insurance was $50 per person (probably could have gotten a cheaper rate, but didn't feel like shopping around for it).  Yes, we purchased the insurance.
My guess is that we won't even have a problem (haven't had one in the past), but it's better to be safe than out a whole lot of money.
 
2014-07-27 08:37:53 PM  
I've cruised a few times and, from the very first cruise, I made myself aware of the refund policies.  Even if you cancel months before the sail date, you're looking at losing 50% most of the time.  If you can't afford to take the hit, buy insurance.  They decided to take the risk and got burned.
 
2014-07-27 08:38:01 PM  

edmo: I wouldn't pay $4000 for insurance either Subby.


The $4,000 is what they paid for the cruise. In fact cruise insurance isn't that expensive considering all the things it covers.
 
2014-07-27 08:40:23 PM  
They would have one million dollars for a black eye. A black eye as a result of a stampede of wild elephants running through the ship between 3:55 and 4 PM on the Fourth of July, during a hailstorm. A stampede of wild elephants and one baby zebra.
 
2014-07-27 08:41:31 PM  
Cruise lines are particularly intransigent when it comes to refunds.  I've been on a couple, and I think we've gotten the cruise lines "insurance".  The tricky part is that it's not real insurance.  It's a "protection plan" and doesn't act like insurance in case the cruise line goes under or other circumstances I can't remember now.  It's better to get outside cover if you think you'll need it, but even then it can be difficult to get the travel insurance company to pay out.  Go read Chris Elliott's blog for more about that.  But don't read the comments.
 
2014-07-27 08:42:26 PM  

nytmare: ecmoRandomNumbers: I'm just thinking it might not be a big deal if the cruise line and all the parties involved just sort of forgave any kind of debt here.

What are the other exceptions you deem that someone's contractual debt should be forgiven. And once enumerated, why not include those in the contracts you write which are mutually agreed upon by both parties.


You know, a lot of companies realize that it's just in their best interest to forgive something like this, especially when it goes public. And why would you not? $4,000 bucks is not going to sink the ship or make Charo have to cut her performance by 20 minutes. This is just something that the cruise line could do and come out looking like heroes. "We understand this family has been through an unimaginably bad experience. We truly feel for them and we would like to invite them to come have a great family experience with us when (insert boy's name here) is feeling better." It's really that easy.

They chose to dig their heels in. I hope the negative publicity crushes them.
 
2014-07-27 08:42:30 PM  
It's a terrible thing that society has learned that if you scream loud enough and make big enough a scene, the business will GIVE YOU ANYTHING YOU WANT.

And we wonder why customers today are obnoxious, rude, arrogant, and ready to vocally assault any helpless employee near them.  Because it's a 100% winning strategy.
 
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