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(WMUR New Hampshire)   In the continuing Market Basket saga, 6000 employees and customers show up to protest while the board issues a statement of "STFU and GBTW"   (wmur.com) divider line 25
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1297 clicks; posted to Business » on 25 Jul 2014 at 10:39 PM (8 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-07-25 09:22:11 PM
This board is dumber than shiat.  They truly don't get how much damage they're doing to their brand right now.  Everybody in eastern New England is posting pictures of how empty their stores are, stories all over the place of how food's being spoiled and thrown away, when it's even AT the stores, of how the scabs can't keep up with the demand. The protests are all over the news, yet I've literally seen one story involving what management thinks (and it was one of the Demoulas cousins yelling at a protester).  It's even affecting stores that aren't even open yet - the South Attleboro store is sitting empty because of all these issues.

Now I'm not saying I know the first thing about what actually happened to the managers (I'm gonna guess it involves a story line of "common sense vs corporate sense" in 99% of the cases), and Artie T. probably got kicked out because he didn't want to turn the company into a corporate whore.  But that's the point: I know NOTHING about the situation and even I see how little it matters.  Until this happened, people went on and on about how much cheaper it is to shop there compared to Shaw's/S&S/Hannaford (though, truth be told, it's because they're also lower quality).  But now it's "I'll never shop there until it's fixed."  No one wants to go there.  You can't do that in the age of social media and hope that the message will get drowned out.
 
2014-07-25 10:57:30 PM

FriarReb98: (though, truth be told, it's because they're also lower quality)


Prepackaged = Market Basket. Hannaford's/Shaw's for produce and raw meat.

Hannaford's might be closing the price gap between them and Market Basket, hoping to keep a few more shoppers no matter which way this ends. I was in Hannaford's today and saw a few things I buy significantly cheaper than before. Not as cheap as Market Basket, mind you, but significantly closer.

Hell, that's how I'd react if I ran a competitor.
"My stores are swamped with new customers because of some family feud? Great! Now what will it take to keep them here? Slash margins on some higher-margin products? Sure."
 
2014-07-25 11:04:30 PM
I think the funniest thing about this, that I haven't seen mentioned yet, is that this gives all of the MB competitors hard metrics regarding how many people DON'T shop at their stores. It's like Christmas for them. How many coupon books, flyers etc will be sent out by all the competitors to retain MB shoppers now?
 
2014-07-26 12:45:18 AM
the idiots on the MB board are pulling a Nero, fiddling while their Rome burns.
 
2014-07-26 12:56:38 AM
Wtf are all these headlines, is this supposed to be a big deal?
 
2014-07-26 01:38:24 AM
Why the hell do the employees, much less the customers, care about who the CEO is?

All I've seen is coverage that people are pissed with no reason why behind it.
 
2014-07-26 02:09:21 AM

Lars The Canadian Viking: Why the hell do the employees, much less the customers, care about who the CEO is?


Because the former CEO took very good care of the employees, which in turn made the shopping experience very good. See, if you treat your employees well, you treat your customers well.
 
2014-07-26 02:10:24 AM
So those who wanted him out now have three options, bring the CEO back, sell the whole thing to the former CEO or go out of business. If you ever want an example of not thinking a cunning plan all the way through, this is it.
 
2014-07-26 02:46:32 AM
"Arthur S. didn't even want to make eye contact with me," she said. "I explained that I am a customer. I am here representing the customers, people who shop at Market Basket, and he just walked away. He just completely walked away."

Lady, there were 6,000 people there. Why would he stop to talk to you. Also, lady, wtf does it mean that he completely walked away? Is there some way to have part of him walk away and part of him stay behind?

/I've never hears of this store, but this story is really interesting to me. It's weird seeing so many employees risk their jobs for a CEO. He must have been really good to them.
//It would be easier to follow if the cousins didn't have the same first and last name.
 
2014-07-26 06:07:39 AM
"STFU and GBTW'?

Fine then, Market Basket Execs. STFU and don't take my money
 
2014-07-26 06:12:16 AM

skrame: Why would he stop to talk to you.


because the last thing he needs now is more bad PR, also when you're in charge, you get to deal with complaints
 
GBB
2014-07-26 06:31:08 AM

Lars The Canadian Viking: Why the hell do the employees, much less the customers, care about who the CEO is?

All I've seen is coverage that people are pissed with no reason why behind it.


It's a family feud over the ownership of the company.  The employees are fighting for the current (err, former) part of the family to retain control while the other half has ownership (50.5%).  The ousted CEO is offering a very fair buyout price so that he can own 50.5%.
 
2014-07-26 07:08:30 AM

Lars The Canadian Viking: Why the hell do the employees, much less the customers, care about who the CEO is?

All I've seen is coverage that people are pissed with no reason why behind it.


So you've missed the last 4-5 threads on this specific situation on Fark.com?
 
2014-07-26 08:10:15 AM

skrame: Why would he stop to talk to you


Because the former CEO would stop to talk to customers and employees.  It's called caring about what your customers and employees think, and it's one of the reasons people are so upset right now.
 
2014-07-26 08:12:36 AM

Lars The Canadian Viking: Why the hell do the employees, much less the customers, care about who the CEO is?

All I've seen is coverage that people are pissed with no reason why behind it.


Because the ousted CEO paid good wages, Christmas bonuses, profit sharing and good benefits to employees.  When the recession in because things were hard on families, he dropped all prices by 4% to try to help out.

The new CEO has made it clear that they weren't making ENOUGH of a profit and want more, which likely means raising prices, changing the status quo with employees, and probably selling off some of the stores.

It very much matters who the CEO is.
 
2014-07-26 08:30:05 AM

WhyteRaven74: skrame: Why would he stop to talk to you.

because the last thing he needs now is more bad PR, also when you're in charge, you get to deal with complaints


Yesterday, one of the Boston networks had a reporter trying to get a statement from Arthur S on his way to (and later from) a board meeting.  ASD was basically giving the reporter the silent treatment.  He had an opportunity to give a statement to his employees and/or customers and chose to just act like the corporate ass everybody is accusing him of being.
 
2014-07-26 09:29:31 AM

skrame: "Arthur S. didn't even want to make eye contact with me," she said. "I explained that I am a customer. I am here representing the customers, people who shop at Market Basket, and he just walked away. He just completely walked away."

Lady, there were 6,000 people there. Why would he stop to talk to you. Also, lady, wtf does it mean that he completely walked away? Is there some way to have part of him walk away and part of him stay behind?

/I've never hears of this store, but this story is really interesting to me. It's weird seeing so many employees risk their jobs for a CEO. He must have been really good to them.
//It would be easier to follow if the cousins didn't have the same first and last name.


He should talk to her as she was not at the rally, she was at the entrance to the board meeting.
I don't know who decided to issue that statement, but they have to be amazingly flexible to keep putting theirgo foot into their mouth. When the business of your stores has dropped 85 percent and the game majority of your associates are protesting, maybe you shouldn't call their actions "negative".
I started shopping at MB a few years back when I started work with a company that did a bunch of work for MB, was pleasantly surprised to see our grocery bill drop even though we added two new humans to the family.
 
2014-07-26 09:41:27 AM

WhyteRaven74: because the last thing he needs now is more bad PR, also when you're in charge, you get to deal with complaints


Dog Welder: Because the former CEO would stop to talk to customers and employees. It's called caring about what your customers and employees think, and it's one of the reasons people are so upset right now.


I understand this, but there were 6,000 people. I'm asking why she thinks she specifically should be chosen to talk to.

LagerVsAle: He should talk to her as she was not at the rally, she was at the entrance to the board meeting.


Ah, this I did not realize. I thought she was just one of the thousands of people, all of whom I'm sure want to be heard by the CEO.
 
2014-07-26 10:46:03 AM

skrame: WhyteRaven74: because the last thing he needs now is more bad PR, also when you're in charge, you get to deal with complaints

Dog Welder: Because the former CEO would stop to talk to customers and employees. It's called caring about what your customers and employees think, and it's one of the reasons people are so upset right now.

I understand this, but there were 6,000 people. I'm asking why she thinks she specifically should be chosen to talk to.

LagerVsAle: He should talk to her as she was not at the rally, she was at the entrance to the board meeting.

Ah, this I did not realize. I thought she was just one of the thousands of people, all of whom I'm sure want to be heard by the CEO.


Well, Arthur S. is not the CEO and never was. He's just the principal shareholder who ousted his brother for co-CEOs famous for running other companies into the ground.

/More than one CEO in a business is like more than one writer on a film script.
//More often than not, the end product is going to be shiat.
 
2014-07-26 11:31:12 AM

dfenstrate: FriarReb98: (though, truth be told, it's because they're also lower quality)

Prepackaged = Market Basket. Hannaford's/Shaw's for produce and raw meat.


Absolutely (except Stop & Shop for me, we had members of the family in that company for three generations).  No sane person would shop for non-packaged at that place.

Bin_jammin: I think the funniest thing about this, that I haven't seen mentioned yet, is that this gives all of the MB competitors hard metrics regarding how many people DON'T shop at their stores. It's like Christmas for them. How many coupon books, flyers etc will be sent out by all the competitors to retain MB shoppers now?


Funny you should say that.  I work for a retail auditing company, and all our Stop & Shop inventories in the Market Basket market areas have been canceled for next week, because they're too busy trying to keep up with Market Basket customers.

Either way on all of this, EVERY grocery chain in the Market Basket area (S&S, Shaw's, Hannaford, Big Y, am I missing any up north?) is going nuts with this whole situation.  For the past five years now (at least), Market Basket has been driving profits down at the other companies by keeping their prices barely at profit.  They drove S&S out of New Hampshire, they're killing Shaw's slowly but surely, and I'm sure Hannaford had issues too (though I don't spend enough time in that area to know for sure).  And now all of a sudden, MB goes and farks it all up in a retardedly public and obvious way, and they see their chance.  Even if Artie T. comes back and Arthur S., the money-grubbing son of a guy so jealous of his brother that he named his son the same thing as his brother did, gets bought out of this company, they're not just going to go right back to normal in each store the next day, or even once their stock is fixed.  One way or another, this company's gonna be down for a while, and it's all the other stores needed to hear.

\and an aside on the stocking issues: They're gonna lose even more money on that than they already have with spoilage, because apparently the scabs aren't working under USDA regulations (top of p. 2). They're gonna be farked on this.
 
2014-07-26 12:31:07 PM
Let this be a lesson to other companies out there:

Keep your employees happy, they in turn will make your customers happy. If customers are happy, they will come back and you will make money.

Put profits before people by pissing off your employees and customers, eventually, you won't have a company to squeeze for profits.

Authur T. knew this. Authur S. did not.
 
2014-07-26 08:00:16 PM

dustman81: Let this be a lesson to other companies out there:

Keep your employees happy, they in turn will make your customers happy. If customers are happy, they will come back and you will make money.

Put profits before people by pissing off your employees and customers, eventually, you won't have a company to squeeze for profits.

Authur T. knew this. Authur S. did not.


Actually, WBUR (Boston's NPR station) had a great piece on this about how the whole MB debacle should be a case study for business schools everywhere that if businesses retool their practices to favor the workers and customers, they'd be better off in the long run because they'd have both workers and customers having a stake in the company and would fight for it's survival.

If ATD gets reinstated and revives MB, he will go down in history as a legendary businessman. Like the Henry Ford of the supermarket industry
 
2014-07-27 03:12:26 AM

WhyteRaven74: So those who wanted him out now have three options, bring the CEO back, sell the whole thing to the former CEO or go out of business. If you ever want an example of not thinking a cunning plan all the way through, this is it.


Well, for another option the employees COULD pool their money and make an offer themselves.
 
2014-07-27 09:22:11 AM

jjorsett: WhyteRaven74: So those who wanted him out now have three options, bring the CEO back, sell the whole thing to the former CEO or go out of business. If you ever want an example of not thinking a cunning plan all the way through, this is it.

Well, for another option the employees COULD pool their money and make an offer themselves.


Yeah...they employ about 2200 people according to their web site.  The company is valued at around $3.5 billion.  Let's say they need to come up with $1 billion for a competent offer.

That's about $450,000 per employee.  I'm sure those high school kids working as baggers and on cart retrieval have that squirreled away.
 
2014-07-27 09:42:38 AM

Dog Welder: jjorsett: WhyteRaven74: So those who wanted him out now have three options, bring the CEO back, sell the whole thing to the former CEO or go out of business. If you ever want an example of not thinking a cunning plan all the way through, this is it.

Well, for another option the employees COULD pool their money and make an offer themselves.

Yeah...they employ about 2200 people according to their web site.  The company is valued at around $3.5 billion.  Let's say they need to come up with $1 billion for a competent offer.

That's about $450,000 per employee.  I'm sure those high school kids working as baggers and on cart retrieval have that squirreled away.


you missed a zero there they have twenty five thousand employees that means we only need $45,000 dates of course they make less than that amount per year.
 
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