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(The Consumerist)   Comcast's latest customer retention policy: one free Spanish Inquisition with every cancellation attempt by phone   (consumerist.com) divider line 247
    More: Asinine, Comcast, decline to state, Veronica Belmont  
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5765 clicks; posted to Geek » on 15 Jul 2014 at 7:41 AM (5 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-07-15 01:19:01 AM
Wow, I listened to the whole thing...


That is some amazing bullshiat...

I guess this thread will be Comcast nightmare stories
 
2014-07-15 01:28:10 AM
Tell them you're moving out of the country. Discovered this when I did move. No more questions after that.
 
2014-07-15 01:30:00 AM

m3000: Tell them you're moving out of the country. Discovered this when I did move. No more questions after that.


Wait till the merge with the Murdoch Empire...
 
2014-07-15 02:00:39 AM
 
2014-07-15 05:38:42 AM
I went through this with the New York Times. You can sign up online, but have to call them to cancel. They kept offering different deals. They eventually offered me three months for a penny.
 
2014-07-15 06:37:48 AM
No one ever suspects....the SPANISH INQUSITION!

(I wish I had a jpg of that)
 
2014-07-15 06:52:43 AM
I had a similar experience...but I was a bit harsher on the phone with the guy.  I only had Comcast because there was nothing else available in my area...as soon as they had competition I dumped them.

The convo went something like this:

Me:  I'd like to cancel my service
Retention dude:  Why would you like to cancel, we'd like to improve our service?
Me:  I hate Comcast, I loathe Comcast, I'd pay more money for slower internet to never use Comcast again.  The only reason I had Comcast is because you were the only game in town.  So long as there's competition, I will never use Comcast service and I would pay MORE to NOT use Comcast.  Please cancel my service immediately.
Retention Dude:  I'm sorry you had a bad experience with us, may I ask why you feel so negatively towards us?
Me:  No you may not, please cancel my service.
Retention Dude:  We'd really like to know why you've had a bad experience so we can improve our service.
Me:  I don't really care what you'd like to know, please put a supervisor on the line so I can get the service cancelled.
Retention Dude:  I will cancel your service as you requested.

My disdain for Comcast goes back a few years when my cable went out for a few days, I made arrangement for a tech to come out and took the morning off.  At the time I was a contractor so it was money out of my pocket to take time off.  The dude didn't show and they wouldn't reschedule for a Saturday (I've been told they now do Saturday service calls, but at the time they didn't).  I then requested another time after 4pm, and they stated they couldn't promise that as their windows are 8-12 and 1-5.    I asked for a refund for my time and the most they could offer me was a $25 credit.  I then asked for cancellation and switched to Dish Network and DSL for a couple years.  I paid my bill minus the hours of work I lost and predictably they sent me to collection.  The collection agency called and I told them that it wasn't a matter of money and that I'd never pay the remaining balance because it was a matter of principal...my credit rating be damned...they never contacted me again.  I went as far as to send them a bill for my time waiting around (they never paid).

When Dish started to fail due to some tree growth blocking the satellite (no option to move the dish), I had to switch back...and cancelled (above) as soon as there was another cable/internet service in the area.

I hate Comcast with a passion (if that wasn't apparent).  FARK COMCAST!
 
2014-07-15 07:48:23 AM

m3000: Tell them you're moving out of the country. Discovered this when I did move. No more questions after that.


Or even just out of their service area. I've used this a number of times (both for real and to shut them up), and it works.

My wife and I had a "great" experience when we tried to cancel with some "high speed dial-up" years ago.

We had to tag team the guy and were openly laughing at him by the end of the call.

The one line I remember is when he asked my wife, "Ms. Eiger, are are internet speeds just to much for you?"

At that point, I just assumed he was farking with us.

/I had the opposite experience with Bright House. I was trying to get internet connected, and the person on the phone wouldn't do it and just aggressively kept pushing bundles on me and high speed internet access I don't need.
 
2014-07-15 07:49:25 AM

eiger: The one line I remember is when he asked my wife, "Ms. Eiger, are are our internet speeds just too much for you?"


FTFM.

/Should really proofread before posting.
 
2014-07-15 07:51:11 AM
Cancelling Comcast when I move in a few weeks, wondering how hard they're going to try and bend me over for it. The real fun is that I'll still be getting Comcast at the new place (only option, both present and new location) but the building I'm moving to has a discounted rate, but I know if I just try to slide my service over, I'll still be paying the stupid high price I have right now.
 
2014-07-15 07:51:24 AM

m3000: Tell them you're moving out of the country.


That's what I did.  'saves a huge hassle.
 
2014-07-15 07:52:04 AM
Ah Consumerist whining......

Step 1: disconnect your cable box.
Step 2 go to local Comcast office.
Step 3 give them box and stand at window while customers pile up behind you until you are cancelled.

/i still think Comcast sucks.
 
2014-07-15 07:56:17 AM

Heliovdrake: I guess this thread will be Comcast nightmare stories


I cancelled Comcast a year or 2 ago.  First, I dropped the TV, then a few months later I dropped them as my ISP.  I had already spent way too much time trying to get them to fix their issues already so the only problem I had was they insisted I still had a modem.  I had 2 because one of their techs had come out and gave me a new one and told me to hang on to the old one and I had returned those but supposedly I had a 3rd.

I finally convinced them I only had 2 and they had both been returned.  And yes, I still have the receipts showing that I returned them.
 
2014-07-15 07:56:40 AM
I told Time Warner that I was terminal and would be dead in three months. The man on the other end was stunned into silence by my blatant, classless assertion, but he stopped trying to keep me as a customer.

/yes i know it was bad, but i didn't feel bad about myself for it, because i'm a bad person ;p
 
2014-07-15 08:03:43 AM
(standard identity crap)
"Hello I`d like to cancel my account"
"Can I ask you why"
"No, I don`t want a conversation, I`m busy. Escalate this call please" (If they try to talk about what I want done this is my Weeners)
"I can cancel right now for you there`s no need for that"
 
2014-07-15 08:04:04 AM
*ugh* too many horror stories about Comcast.

once I actually had the police present with the 'technician' at an apartment building where someone was stealing my cable. the technician had to move the ladder along the building and trace the cable to find out which unit it was going into. then the police knocked on the door and spoke to the girl who said that maybe her boyfriend was responsible. the cop told her no more, next time it's a theft charge for whoever answers that door. (shortly after I moved out, while my old unit was still vacant, someone else gained access into the unit and was stringing a cable under the door into my still active cable jack... believe me I verified that service was no longer in my name and no more billing would occur). and the issue with Comcast was they kept sending out single-residence technician, when they should've been sending out MDU (Multi-Dwelling Unit) technicians (that was how the MDU guy explained the delay). and that was a whole back and forth with them.


next place I moved to after that, 3 appointments to get new service activated. 1st technician didn't have the right equipment. reschedule. 2nd technician had to do some additional line work outside that he was never told about, so he had to reschedule. he came back a few days later to do the outside work and then finished the install inside. tv worked fine but he couldn't get the internet working so he had to reschedule for an "internet only" technician to come out.

internet technician comes out, says the problem is I was using my own modem and not a Comcast modem.

I had him call his customer service line to have someone explain that to me. the lady on the phone said that she needed to enter the serial number of the Comcast modem in order to complete the internet hook-up. I told her I had my own modem. she asked for the serial number off of it. I asked her, "why"?. she said that she couldn't complete the install if that field was left blank. I read it to her "zero... zero... zero...zero..." she interrupted me. I think she finally got it. I told her it's my own modem, they don't need to know the serial number off of it. I told her to enter whatever the hell she wanted in that field.

sure as sh*t, first bill and I'm being charged for renting a Comcast modem. it got to the point that when I would call customer service, I would immediately tell the first phone-rep, "here's my reference number. look it up and read the most recent history. did you read it? good. now do you want to deal with me or do you do you want to immediately transfer me up to a 2nd tier rep or supervisor"?.

my calls would immediately get escalated.

I remember actually standing in my living room fuming irate over a 5week, countless phone calls ordeal for a simple install that I actually told them, "this isn't customer service. this is harassment!" and at that time (2009ish) when I would pay my bill by personal check, I would always write some little love note in the memo line. something along the lines of, "rot in hell you cocksuckers".
 
2014-07-15 08:04:17 AM

m3000: Tell them you're moving out of the country. Discovered this when I did move. No more questions after that.


Or just tell them that their high internet speeds are facilitating your kiddie porn habit, and the judge has said you need to cut back to dial-up kiddie-diddling.
 
2014-07-15 08:12:28 AM
Ah, the joys I have to look forward to.
 
2014-07-15 08:16:34 AM
This is funny, but this customer is a horrible negotiator.  I would just say "It is too expensive. It cost more than $5 a month TOTAL"  I go through that question every time I cancel my cable after football season.  One day they will be desperate enough to take my offer.
 
2014-07-15 08:18:54 AM
I cancelled my comcast service because what I was billed wasn't what I was told it would be when I signed up.  Because I went to the local center with my box, there wasn't a big fight like observed in the post.  However, they miscalculated my balance and overcharged me for my final bill.  Because I was late for a meeting I had to attend, I didn't dispute it on the spot.  Big mistake.


So I waited for the check to clear and called them to tell me they overcharged me and owed me a refund.  It took 8 weeks to get it.

After two weeks, they said it would take another two weeks.  I called back after the two weeks and was told it took another two weeks.  After that two week period, I was told it would take another two weeks.  After I had the check in hand, I called again and was told that it would take another two weeks.


I lol'ed
 
2014-07-15 08:20:32 AM
Remember the good ol' days of trying to cancel AOL?
 
2014-07-15 08:20:52 AM
Consumerist used to be a half-decent website with a pretty vibrant commenting community that I rather enjoyed back in the day.  They took their comment system down forever and a day after an attack on their site, and it felt like the whole thing just went downhill.  It looks like comments are re-enabled, but most articles have none at all.  First time I've been back on there in a couple years.  Oh well.
 
2014-07-15 08:21:02 AM
I work customer service and I can't imagine jerking anyone around like that.
Then again, we give awesome service.

I've had clients tell me they hate our product but keep us only because of the service technicians.
 
2014-07-15 08:21:12 AM

dready zim: (standard identity crap)
"Hello I`d like to cancel my account"
"Can I ask you why"
"No, I don`t want a conversation, I`m busy. Escalate this call please" (If they try to talk about what I want done this is my Weeners)
"I can cancel right now for you there`s no need for that"


That's an interesting tactic.  I'll have to try that next time.
 
2014-07-15 08:21:34 AM
That's just insane. What kind of company would train their employees to behave this way?
 
2014-07-15 08:21:50 AM

plcow: This is funny, but this customer is a horrible negotiator.  I would just say "It is too expensive. It cost more than $5 a month TOTAL"  I go through that question every time I cancel my cable after football season.  One day they will be desperate enough to take my offer.


My wife got us a really nice tier of cable back in grad school.  She kept telling them we wanted to cancel.  And they kept cutting the price while upping the service to keep us on for another 6 months.  I think we had every channel you didn't have to pay for separately for about $25/month by the time we left school.
 
2014-07-15 08:21:51 AM

stpauler: Remember the good ol' days of trying to cancel AOL?


s2.quickmeme.com
 
2014-07-15 08:25:25 AM
I love the line "After a decade ... clearly the service is working great for you."  Comcast has dropped that on me whenever I complain about a long drop in service, etc.  My response is "I've had you for a decade, because you're the only farking choice in the area!"
 
2014-07-15 08:26:02 AM
CSB: I used to work in a call center, long long ago, as a PBX tech. I was on the team that supported the vectoring, hunt groups, etc. (basically, the programming) that serviced the main customer service team during first shift, but my cube was on the open floor with everyone else so everybody pretty much knew all the time what everyone else was doing.

One of the companies the center serviced was a CD club, and the club started having problems when Amazon and CD Baby started leaching business. Their brilliant solution to the problem of customers leaving over limited selection, slow delivery timeframes and inconvenient ordering mechanisms (they had a website, but all you could do was transcribe item numbers from it to the mail-in order form and it didn't even have the whole catalog searchable) was this type of forced sales-pitch when someone wanted to leave. It was sold to customers as a way for the company to learn and better understand what people want so they could provide better service, but no such data was ever collected and they were completely honest about it in the office: it was to try and force timid, mostly older people, to stay by intimidating them. The goal was pretty simple: make it such a burden to leave that people would either break down into a screaming tirade at the minimum-wage lackey on the phone or give up and stay.

It didn't really work. Old people really don't have the patience for that sort of shiat and aren't nearly as timid as the assholes who implemented the policy believed and young people weren't joining in the first place. But it didn't matter. The people who create these sorts of things sit in offices in other buildings (usually in other cities and even other states) and the only time they ever even see the call center floor is when they're touring the company they're outsourcing the job to. They never hear the angry customers or see the first-hand results, just the spreadsheets comparing before and after metrics which their MBA-limited brains then translate into what they imagine must be "facts" about what they did.

The moral of this story is that the types of people who manage call centers from the business end are scumbags.
 
2014-07-15 08:28:08 AM

whizbangthedirtfarmer: "After a decade ... clearly the service is working great for you."


"No, I've been waiting for one of your technicians to show up and hook me up for the last decade"
 
2014-07-15 08:30:33 AM
calbert:

internet technician comes out, says the problem is I was using my own modem and not a Comcast modem.

I had him call his customer service line to have someone explain that to me. the lady on the phone said that she needed to enter the serial number of the Comcast modem in order to complete the internet hook-up. I told her I had my own modem. she asked for the serial number off of it. I asked her, "why"?. she said that she couldn't complete the install if that field was left blank. I read it to her "zero... zero... zero...zero..." she interrupted me. I think she finally got it. I told her it's my own modem, they don't need to know the serial number off of it. I told her to enter whatever the hell she wanted in that field.


I'm not saying that Comcast did not show an amazing amount of incompetence, but every cable company is going to want the MAC address of your modem to grant it access in their system.  It is one of the ways they make sure that not just anyone can connect a modem to a coax jack and get internet access.
 
2014-07-15 08:30:40 AM

Fast Moon: dready zim: (standard identity crap)
"Hello I`d like to cancel my account"
"Can I ask you why"
"No, I don`t want a conversation, I`m busy. Escalate this call please" (If they try to talk about what I want done this is my Weeners)
"I can cancel right now for you there`s no need for that"

That's an interesting tactic.  I'll have to try that next time.


I can't imagine it being entirely effective over the phone.
 
2014-07-15 08:31:55 AM

gfid: I finally convinced them I only had 2 and they had both been returned.  And yes, I still have the receipts showing that I returned them.


They did the EXACT thing to me. Missing modem. Of course I didn't have the receipts, but why would I want an extra modem? It wasn't until they gave me the model number of the one they said they gave me in June, 2001. A quick internet search proved that that model/technology didn't come out until 2009.

So, either I was a time traveler or they messed up their inventory.... What a hassle. Hours on the phone....
 
2014-07-15 08:33:10 AM

phalamir: whizbangthedirtfarmer: "After a decade ... clearly the service is working great for you."

"No, I've been waiting for one of your technicians to show up and hook me up for the last decade"


I guess this is a CSB, but when we bought a house, one of my priorities was to get the Comcast people out there for the hookup, else it would take eons.  I arranged it months in advance, and they were there the first day we were officially moved in.  The guy hooked everything up, said everything was good to go, and left.  Tried to sign on: no dice.  Turned on the TV: no signal.  I ended up on the phone with them for the next several hours as they tried to figure out what the hell the guy did.  Eventually, they got it sorted out, and someone came to the house for a few moments to complete the process TWO DAYS LATER.

\almost as good as the Sprint rep one time trying to convince me that a gigabyte is a thousand kilobytes
\\oh, kilobytes and megabytes are the same thing, she said.  People think they are different, but they aren't
 
2014-07-15 08:34:50 AM

stpauler: Remember the good ol' days of trying to cancel AOL?


yeah. long ordeal back in 99 or 2000 with AOL. you'd call to cancel, they'd give you one free month, but you'd have to call before that month was up before they charged your credit card. you'd forget to call that month, so you'd start the cycle all over again. but I remember that as being just more irritating, I remember my GF at the time getting frustrated but we would just laugh at how they've got you hooked with their little scheming and kept you on as a customer.

but Comcast. f*ck them. nothing but pain and turmoil dealing with those sh*tbags.

the last time I dealt with them I was returning my equipment. that actually went fine only because I kept f*cking everything that came with the equipment during the install, every f*cking rubber band and piece of paper and box and twist-tie. the lady at the counter said they didn't need all of that but I made her take it to throw it away then.

and on my way out, I stopped by the little wall-kiosk that had brochures about specials and deals and collected all of them up and threw them out in a garbage can out on the plaza sidewalk.

f*ck them. pieces of sh*t.
 
2014-07-15 08:35:39 AM

WraithSama: Consumerist used to be a half-decent website with a pretty vibrant commenting community that I rather enjoyed back in the day.  They took their comment system down forever and a day after an attack on their site, and it felt like the whole thing just went downhill.  It looks like comments are re-enabled, but most articles have none at all.  First time I've been back on there in a couple years.  Oh well.


They claim the comments are in "beta" and are taking names and email addresses for the waitlist.

So far I haven't seen even a half dozen different Consumerist comment accounts active.
 
2014-07-15 08:41:01 AM
When I went to FiOS from Comcast, I was up front about telling them that they shouldn't bother to put me
through to their retention people.

The bastards still kept me on hold for 10 minutes.

At least I ended up getting a refund on my bill since I'd switched only about a week after I'd paid my bill
for that month.

/It took them 3 months to process it though.
//Bastards.
 
2014-07-15 08:41:19 AM
Me:  I'd like to cancel my service as you have raised your rates.
Comcast: What can we do to keep you?
Me:  Match the 2 year deal Verizon is giving to new customers.
Comcast:  Sorry we can't match that deal.  We have a similar deal, but its only for new customers.
Me: OK cancel my service.
Comcast: Ok please return your box by such and such a time.

2 years later

Me:  I'd like to cancel my service as you have raised your rates.
Verizon: What can we do to keep you?
Me:  Match the 2 year deal Comcast is giving to new customers.
Verizon:  Sorry we can't match that deal.  We have a similar deal, but its only for new customers.
Me: OK cancel my service.
Verizon: Ok please return your box by such and such a time.

/Rinse Repeat
 
2014-07-15 08:41:21 AM

Sudlow: Ah Consumerist whining......

Step 1: disconnect your cable box.
Step 2 go to local Comcast office.
Step 3 give them box and stand at window while customers pile up behind you until you are cancelled.

/i still think Comcast sucks.


This. I had my account canceled in less than 5 minutes
 
2014-07-15 08:44:01 AM

stpauler: Remember the good ol' days of trying to cancel uninstall AOL?


They were the malware of the late 90s.
 
2014-07-15 08:45:50 AM

plcow: This is funny, but this customer is a horrible negotiator.  I would just say "It is too expensive. It cost more than $5 a month TOTAL"  I go through that question every time I cancel my cable after football season.  One day they will be desperate enough to take my offer.


I agree that he could have been more effective, though personally I go for the tactic of responding to all questions I don't want to answer with the exact same response word-for-word.  He almost had it too with the "I'm declining to state why we're switching providers.  Can you please go to the next question?"  If he'd kept responding with that verbatim the call would undoubtedly have been much shorter.  Just responding to every non-relevant question with literally the exact same sentence gets the point across very quickly.

stpauler: Remember the good ol' days of trying to cancel AOL?


Not only that, I remember the guides that were published online detailing the best methods to minimize how long it took to successfully cancel.  I wound up going with "I'm moving in somewhere that has high-speed internet included."  They still tried to get me to keep my subscription for dial-up, though they didn't try very hard.

WraithSama: Consumerist used to be a half-decent website with a pretty vibrant commenting community that I rather enjoyed back in the day.  They took their comment system down forever and a day after an attack on their site, and it felt like the whole thing just went downhill.  It looks like comments are re-enabled, but most articles have none at all.  First time I've been back on there in a couple years.  Oh well.


The largest problem is that their comments system still isn't really back up.  Even what's there now is in beta.  Frankly, they let that attack keep the comments down for too long.  Can't have a community if nobody can talk.
 
2014-07-15 08:46:00 AM
Switched from Verizon DSL (which was only 80Kb down on a good day) to Comcast. The service guy came out, installed things, and when I did a speed test we were getting only 2Mb down on what was suppose to be a 30Mb down connection. Tested it with every wireless device in the house to make sure it wasn't my computer's network card or something, then -- the night the damn Comcast router was installed -- called up Comcast to tell them we weren't receiving the service we paid for and to investigate. We spent four hours on the phone getting jerked around by customer service, who could barely speak English, apparently verified there was a problem with our connection, but that if we wanted a service technician to come out and fix it we would be charged. Charged for something that was just installed! We would tell them no, we weren't paying for them to fix something that was broken with their equipment, then get transferred, and go through the charade again. Eventually, we got the idea to call sales instead of customer service, and got a nice person who was very helpful and within minutes we had our situation resolved. Weren't billed for the tech visit who came out and repaired the router that was apparently broken.
 
2014-07-15 08:48:11 AM

ingrown: stpauler: Remember the good ol' days of trying to cancel uninstall AOL?

They were the malware of the late 90s.


CSB: After I moved out (taking the computer with me), AOL still kept sending those damn CDs to my parents.  Eventually, my Dad carried the whole stack to the post office and mailed them back.  He never got another one.

NCSB: My wife's uncle still uses AOL
 
2014-07-15 08:48:52 AM
Customer: Id like to cancel
Customer Service: Why do you want to cancel?
Customer: Im moving
CS: Are you moving to somewhere else in our service area?
Customer: Yes, but I wont be able to get internet. Im moving into prison because I killed the last person who wouldnt let me cancel.


That'll shut them up.
Also, AOL was the absolute worst with this back in the day. They would keep you on hold for an hour and then still refuse to let you cancel. I gave up on that approach and called my bank instead. When i told my bank that I wanted to block a future charge, the teller interupted me with "Let me guess - AOL?" Yep. Consumer Finance Protection Burea can't come around fast enough.
 
2014-07-15 08:49:24 AM

SasquatchM: calbert:

internet technician comes out, says the problem is I was using my own modem and not a Comcast modem.

I had him call his customer service line to have someone explain that to me. the lady on the phone said that she needed to enter the serial number of the Comcast modem in order to complete the internet hook-up. I told her I had my own modem. she asked for the serial number off of it. I asked her, "why"?. she said that she couldn't complete the install if that field was left blank. I read it to her "zero... zero... zero...zero..." she interrupted me. I think she finally got it. I told her it's my own modem, they don't need to know the serial number off of it. I told her to enter whatever the hell she wanted in that field.

I'm not saying that Comcast did not show an amazing amount of incompetence, but every cable company is going to want the MAC address of your modem to grant it access in their system.  It is one of the ways they make sure that not just anyone can connect a modem to a coax jack and get internet access.


yeah. I just thought it was funny that the explanation was that she couldn't leave the field blank and tab forward to finish the install. and full disclosure. the technicians who were coming out where mostly outside- contractors who picked up Comcast work load based on whatever agreement they had. and those guys would tell me horror stories about how even Comcast would be screwing them over with their billing and payments. so they hated Comcast as well.

but they were useful in telling you what lingo to use when you would have to call and just generally how to navigate through customer service a little quicker.

and now that I'm remembering it more, I think that the installer gifted me a modem that we used to complete the install. and I think that's what led to the rental charge on the first bill. even though the installers paper work showed in big block letters, "customer has own modem".

I always treated the people in my house kindly knowing that they were being shiatted on also.
 
2014-07-15 08:49:25 AM
I went through that awhile ago when I ditched Comcast.

They asked why and it kind of took me back.  I'd had an issue using their DNS servers so I went on, at length, about what DNS is, how it works, why it needs to work, what issues I was having, what response errors I was getting and several theories I'd had about what was going wrong and how they needed to fix it.

As I said....I went on.....at length.

After the call was over the wife stated I'd tortured that poor person.  I countered with the statement that they'd gone and asked so I went and told them.
 
2014-07-15 08:50:17 AM

SasquatchM: I'm not saying that Comcast did not show an amazing amount of incompetence, but every cable company is going to want the MAC address of your modem to grant it access in their system. It is one of the ways they make sure that not just anyone can connect a modem to a coax jack and get internet access


they asked for the serial number, not MAC adress.
 
2014-07-15 08:55:36 AM
Also, as much as I want to dislike Time Warner, they are offering pretty good service in my area and their phone support is actually quite knowledgeable.
I quit on my local phone company after they were offering to install fiber in my area "within 3 months", and had that timeframe set for more than a year. Another year later, they still havnt installed fiber anywhere near my house.
 
2014-07-15 08:57:48 AM
oh, and f*ck that nonsense when they rebranded as Xfinity, I remember how coy they were being about that a few years ago.

more than a few friends and coworkers were talking about how they couldn't wait to ditch Comcast and sign up with the new Xfinity company that they saw a commercial or read an advertisement for.

I remember strangling quite a few of them telling them, "You know Xfinity is Comcast? They're just trying to distance themselves from Comcast horror stories"
 
2014-07-15 08:59:01 AM
Moved into a new house about 6 weeks ago.  Called Verizon first to see if they had service in the area; unfortunately they did not.  They were moving onto the street, but could not give me a date.

At the start, had a decent experience with Comcast transferring the service.  Got a local rep who gave me her direct phone number and was generally very helpful.  Blew smoke about switching to Verizon and got them to knock $60 off my monthly bill.

Then the installation came - first thing I asked the tech when he walked in the door was whether he wanted my old equipment.  He said not now.  I should have been more insistent, because the f*cker ended up leaving without them.  Got a bill for $600 (two DVRs and a modem) shortly thereafter.  Scheduled an appointment to have a tech pick them up, who proceeds to show up early, sit outside my house for 15 minutes without ever knocking/ringing, then drives away.  They sent another tech the next day, who could only give me a handwritten receipt.  The following day I start getting calls from some third party equipment retrieval service; luckily they didn't press the issue when I told them Comcast had already picked up the equipment.

The real kicker: 2 days after the move, Verizon trucks show up on our street to install lines.  Couldn't give me a goddamn date when I called, then they do it immediately after I move.  I will switch eventually but right now I'm too fatigued from dealing with Comcast and everything else that comes with a new house.
 
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