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(The Consumerist)   Trying to get an unused plane ticket refunded after the death a family member? Watch out for the numerous dead ends   (consumerist.com) divider line 18
    More: Fail, travel insurance, letterhead, Ten Days, US Airways  
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1471 clicks; posted to Business » on 03 Jul 2014 at 11:45 PM (41 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



18 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest
 
2014-07-03 10:53:33 PM  
i1.ytimg.com
 
2014-07-04 12:33:38 AM  
On one hand, US airlines are just awful and no ammount of hate directed their way is too much for their customer service policies.

On the other hand, a plane ticket is a little contract. You're buying passage on a vehicle on a certain day and time. It's a like going to a bar and asking for money back for a martini your grandpa ordered but died of a stroke before he could drink. It's unfortunate, but it's a risk both parties are taking by planning thing so far head.

The obvious solution is zepplins with an open bar and no children allowed.
 
2014-07-04 06:51:33 AM  

doglover: On one hand, US airlines are just awful and no ammount of hate directed their way is too much for their customer service policies.

On the other hand, a plane ticket is a little contract. You're buying passage on a vehicle on a certain day and time. It's a like going to a bar and asking for money back for a martini your grandpa ordered but died of a stroke before he could drink. It's unfortunate, but it's a risk both parties are taking by planning thing so far head.

The obvious solution is zepplins with an open bar and no children allowed.


Actually, according to the article, the situation is more like "hey, I ordered this drink and wings n'at and just got a phone call. I need to leave now, so can you take them off my bill and give me that guy's steak instead?"
 
2014-07-04 07:17:43 AM  

Goimir: doglover: On one hand, US airlines are just awful and no ammount of hate directed their way is too much for their customer service policies.

On the other hand, a plane ticket is a little contract. You're buying passage on a vehicle on a certain day and time. It's a like going to a bar and asking for money back for a martini your grandpa ordered but died of a stroke before he could drink. It's unfortunate, but it's a risk both parties are taking by planning thing so far head.

The obvious solution is zepplins with an open bar and no children allowed.

Actually, according to the article, the situation is more like "hey, I ordered this drink and wings n'at and just got a phone call. I need to leave now, so can you take them off my bill and give me that guy's steak instead?"


Yinz read the article? I just guessed.
 
2014-07-04 08:42:45 AM  
"Was she supposed to harass her brother's wife and daughter while they were coping with his death to get a death certificate?"

That statement speaks volumes if you ask me. She knows she's just being a cheapskate and she doesn't want her family to find out she's more concerned about a couple hundred buck than the loss of her brother.
 
2014-07-04 09:49:44 AM  
Or, you know, you could just buy a  refundable fare, which exists for exactly this kind of situation. They're normally 10-20% more than a nonrefundable ticket, but you can reschedule your flight whenever you want.
 
2014-07-04 10:43:30 AM  

Fubini: Or, you know, you could just buy a  refundable fare, which exists for exactly this kind of situation. They're normally 10-20% more than a nonrefundable ticket, but you can reschedule your flight whenever you want.


Came to say this, leaving satisfied.

I changed jobs in a different part of the country... Oh whoops, that plane ticket I bought a while back is no longer useful... Guess I gotta eat the $200 change fee and use whatever's left over on a different unplanned flight less than one year in the future.

/didn't biatch
//knows the rules of the road
 
2014-07-04 10:48:39 AM  
I recommend that every American citizen do what I do. Drive to my destination. After well over 3,000 hours aloft, I finally had enough and decided that the airlines will never receive another penny of my money. And I have stuck with it. No flights for the past 11 years.

Fark 'em. They had their chance to provide a service, and they failed.
 
2014-07-04 11:19:35 AM  
Gallant buys a refundable ticket, then changes his plans without issue when something comes up.

Goofus buys a non-refundable ticket, then biatches when they won't make an exception for him.
 
2014-07-04 12:43:59 PM  

UNAUTHORIZED FINGER: I recommend that every American citizen do what I do. Drive to my destination. After well over 3,000 hours aloft, I finally had enough and decided that the airlines will never receive another penny of my money. And I have stuck with it. No flights for the past 11 years.

Fark 'em. They had their chance to provide a service, and they failed.


You must have a lot of free time. But save your prescriptions and assume many of us have jobs families or lives. 38 hours of bound attention vs 9 hours of unbound attention
 
2014-07-04 12:48:38 PM  
"You say you want a refund because your grandmother died? According to our records, your grandmother has died five times already. Poor lady. Let's hope it sticks this time."
 
2014-07-04 01:20:30 PM  

whatdoyouexpect: UNAUTHORIZED FINGER: I recommend that every American citizen do what I do. Drive to my destination. After well over 3,000 hours aloft, I finally had enough and decided that the airlines will never receive another penny of my money. And I have stuck with it. No flights for the past 11 years.

Fark 'em. They had their chance to provide a service, and they failed.

You must have a lot of free time. But save your prescriptions and assume many of us have jobs families or lives. 38 hours of bound attention vs 9 hours of unbound attention


You go right ahead and support that shiat. My neck is boot-free. I'll travel on my schedule, and you travel on the airline's schedule, and most of the time, I'll get there first, and stress-free. But you keep telling yourself that you actually like having your genitals fondled by strangers (perhaps you do!), and your belongings pawed through and pilfered, while your "guardians" leer at your and your loved ones, all in the name of "Security". I don't need that kind of security, but maybe that suits you, you enabler.
 
2014-07-04 04:14:25 PM  

UNAUTHORIZED FINGER: whatdoyouexpect: UNAUTHORIZED FINGER: I recommend that every American citizen do what I do. Drive to my destination. After well over 3,000 hours aloft, I finally had enough and decided that the airlines will never receive another penny of my money. And I have stuck with it. No flights for the past 11 years.

Fark 'em. They had their chance to provide a service, and they failed.

You must have a lot of free time. But save your prescriptions and assume many of us have jobs families or lives. 38 hours of bound attention vs 9 hours of unbound attention

You go right ahead and support that shiat. My neck is boot-free. I'll travel on my schedule, and you travel on the airline's schedule, and most of the time, I'll get there first, and stress-free. But you keep telling yourself that you actually like having your genitals fondled by strangers (perhaps you do!), and your belongings pawed through and pilfered, while your "guardians" leer at your and your loved ones, all in the name of "Security". I don't need that kind of security, but maybe that suits you, you enabler.


Only for short trips.
 
2014-07-04 04:28:11 PM  

Fark_Guy_Rob: Only for short trips.


Most everything under 1,000 miles. You gotta be at the airport 2 hours before, and it takes at least an hour to gather baggage and obtain a vehicle once you've landed. Then you factor in travel time to and from the airport, and also the fact that airplanes run on their own schedule and not yours, and it pretty much ensures that I'll be sitting in an easy chair and enjoying a cool adult beverage long before you've even landed. Not to mention the stress of putting up with your fellow geese while flying. You pretty much gotta roll 7's again and again to arrive before I will. But enjoy standing in line to be molested.
 
2014-07-04 04:37:43 PM  

nytmare: Gallant buys a refundable ticket, then changes his plans without issue when something comes up.

Goofus buys a non-refundable ticket, then biatches when they won't make an exception for him.


If you'd bothered to RTFA, you'd see she's not asking for an exception -- she was asking for the airline's policy.  Which she then followed to the letter and didn't get her refund because the airline changed their policy to something new.  After the media got involved the airline changed their minds again, decided that what they told the customer originally was correct, and gave her the refund.

Not seeing what the customer did wrong.
 
2014-07-04 04:46:33 PM  

Fark_Guy_Rob: Only for short trips.


For instance: Next month, my brother have to travel 802 miles from Northern Arizona to extreme Northern California for our uncle's funeral. We had over a month to arrange for an airline flight, because my brother didn't want to drive. We would have to fly from Bullhead City Arizona to Medford Oregon, the nearest commercial airport.

From home to Bullhead Airport: 1 hour
Wait before boarding flight: 2 hours
Flight to Portland Oregon: 5 hours
Layover in Portland: 3 hours
Flight from Portland to Medford: 1 1/2 hours
Arrival at Medford till time sitting in rental car: 1 hour
Travel time from Medford to Lake Shastina: 2 1/2 hours
Total: 16 hours.
Cost without rental car and gasoline: $1,800 per person in coach class, the only class available

Meanwhile, drive time by car: 12 hours, 34 minutes. Leave at whatever hour I want, and won't need a rental car when I get there. Stop to stretch my legs whenever I feel like, don't get searched and have my bags pilfered by people I don't know, and eat whatever I want, without paying airport prices.

Needless to say, we opted to drive.
 
2014-07-04 08:18:21 PM  

Fubini: Or, you know, you could just buy a  refundable fare, which exists for exactly this kind of situation. They're normally 10-20% more than a nonrefundable ticket, but you can reschedule your flight whenever you want.


Or, trip insurance. It's fairly cheap. I had an entire European vacation booked when a kid took ill, and I had to cancel. (She got better). What I couldn't get refunded, trip insurance covered. Such a deal.
 
2014-07-05 11:26:33 AM  

UNAUTHORIZED FINGER: Fark_Guy_Rob: Only for short trips.

Most everything under 1,000 miles. You gotta be at the airport 2 hours before, and it takes at least an hour to gather baggage and obtain a vehicle once you've landed. Then you factor in travel time to and from the airport, and also the fact that airplanes run on their own schedule and not yours, and it pretty much ensures that I'll be sitting in an easy chair and enjoying a cool adult beverage long before you've even landed. Not to mention the stress of putting up with your fellow geese while flying. You pretty much gotta roll 7's again and again to arrive before I will. But enjoy standing in line to be molested.


Nobody actually shows up at the airport two hours early.  45 minutes is plenty most of the time.  Maybe an hour.  And likewise unless you're at an airport that requires you to take a shuttle bus to the car rental area it takes nowhere near an hour to get luggage and a car.  And unless you're gone for an extended period you probably aren't checking bags anyway.


Plus while flying I can lean back and enjoy a cool adult beverage while you're tiring yourself out with a 10 hour drive.
 
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