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(NYPost)   "911 operator, what is your emergency?" "There's a man breaking into my house." "We'll send the NYPD right away." "That's great, but I'm in Minneapolis"   (nypost.com ) divider line
    More: Asinine, New York, T-Mobile, Minneapolis  
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7515 clicks; posted to Main » on 24 Jun 2014 at 4:52 PM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



59 Comments     (+0 »)
 
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2014-06-24 03:20:23 PM  
That's some really questionable routing.
 
2014-06-24 04:55:19 PM  
i.telegraph.co.uk

"heelo, my name is Robert, what is your emergency"
 
2014-06-24 05:00:29 PM  
customer service, dis is peggy
 
2014-06-24 05:00:53 PM  
"I'm like Loring Park"
"I was like I live in Minneapolis," Lewis said. "And she's like 'Oh, you dialed 911 in New York."

maybe she should've "like" called the grammar police instead
 
2014-06-24 05:01:18 PM  
When seconds count; police are minutes away....
 
GBB
2014-06-24 05:01:21 PM  
Lemme guess: VOIP??

I despise VOIP customers that move and fail to update their provider, then get all upset when they call 911 and get their previous hometown operator.
 
2014-06-24 05:02:56 PM  
$5 says her cell phone number has an NY area code.
 
2014-06-24 05:02:56 PM  
Police arrived at her apartment 30 minutes later.

This is why you keep a firearm handy for self defense.   Call 911 later to take out the trash.
 
2014-06-24 05:03:03 PM  
So, Loring Park is the 6th borough!
 
2014-06-24 05:05:31 PM  

RightWingWacko: Police arrived at her apartment 30 minutes later.

This is why you keep a firearm handy for self defense.   Call 911 later to take out the trash.


Yeah, 30 minutes is pretty bad for an active crime.
 
GBB
2014-06-24 05:05:34 PM  

GBB: Lemme guess: VOIP??

I despise VOIP customers that move and fail to update their provider, then get all upset when they call 911 and get their previous hometown operator.


OH, it was a cell phone?  Looks like whoever operates the cell tower she connected through needs to check their routing.  911 routing is complex and if you mistype 1 number in that route, that call could end up anywhere.  Our local cell tower techs are constantly working on towers and thus constantly conducting test calls to make sure the routes are set up correctly.
 
2014-06-24 05:06:56 PM  
FTFA: If you make a call from inside your home, like Lewis did, the cell phone signal does not always have a clear path. This makes it possible for a call to skip cell phone towers and bounce to a different state, according to the CBS Minnesota report

Now I'm no telecommunications engineer, but I'm pretty sure the half watt UHF transmitter in your phone can't do that. A cell phone is a long wave length on purpose to prevent long distance skips as described.
 
2014-06-24 05:11:57 PM  
"If you make a call from inside your home, like Lewis did, the cell phone signal does not always have a clear path. This makes it possible for a call to skip cell phone towers and bounce to a different state, according to the CBS Minnesota report"


Uh huh. Did the signal bounce off some swamp gas from a weather balloon that was trapped in a thermal pocket three states over? Or were Wayne and Garth screwing with the signal again?

I'm going to assume something on the back end was screwed up.
/former techie....shiat happens
//has seen someone accidentally bring down part of the backbone because they farked up while in one of the routers controlling it. that was fun.
///wasn't me!
 
2014-06-24 05:13:56 PM  
Around here the first thing they ask if you call 911 on a cell phone is what county you're in. Which is super helpful in a place where 60% of the people are here on vacation and there's 2 states and 6 counties.

/mountain problems
 
2014-06-24 05:28:11 PM  
FTFA: If you make a call from inside your home, like Lewis did, the cell phone signal does not always have a clear path. This makes it possible for a call to skip cell phone towers and bounce to a different state, according to the CBS Minnesota report

You can't stop the signal
 
2014-06-24 05:32:41 PM  

Gonz: That's some really questionable routing.


Meh.  Try calling poison control from a VoiP phone. Same thing happens.  Be in Florida, get answered in...wait for it....New York.

And the same problem happens ALL the time on a smaller level....live in a small city, call 911, get the County Sheriff.  Granted, those snafus only take a few seconds to transfer to correct, but seconds matter .The only way to solve the problem in the article is to require automatic location reporting from every cell phone when you dial 911.  And after the firestorm about the NSA, how well do you think THAT will go over?
 
2014-06-24 05:33:11 PM  

GBB: Lemme guess: VOIP??


Lemme guess: you didn't RTFA??
 
2014-06-24 05:36:25 PM  
Glad I still have my old fashioned landline!
 
2014-06-24 05:38:30 PM  

albert71292: Glad I still have my old fashioned landline!


PSA:  Even if you have a regular old fashion phone plugged into your house without service, you can pick it up and dial 911, and bypass the cellphone location headaches (or, say, after a storm when your neighborhood tower has been knocked out/overloaded/etc.)
 
2014-06-24 05:39:04 PM  

NIXON YOU DOLT!!!!!: Gonz: That's some really questionable routing.

Meh.  Try calling poison control from a VoiP phone. Same thing happens.  Be in Florida, get answered in...wait for it....New York.

And the same problem happens ALL the time on a smaller level....live in a small city, call 911, get the County Sheriff.  Granted, those snafus only take a few seconds to transfer to correct, but seconds matter .The only way to solve the problem in the article is to require automatic location reporting from every cell phone when you dial 911.  And after the firestorm about the NSA, how well do you think THAT will go over?


That already exists, it's why cell phones in the USA are required to have GPSa at a minimum.  It just doesn't work all the time, or quickly enough.

Leave it to government to fark up a perfectly simple system.
 
2014-06-24 05:43:51 PM  

Kahabut: It just doesn't work all the time, or quickly enough.


Because it's not the standard, yet.

And even if your phone DOES have that capability, not all 911 systems have the ability to use it.
 
2014-06-24 05:47:24 PM  

Tom_Slick: FTFA: If you make a call from inside your home, like Lewis did, the cell phone signal does not always have a clear path. This makes it possible for a call to skip cell phone towers and bounce to a different state, according to the CBS Minnesota report

Now I'm no telecommunications engineer, but I'm pretty sure the half watt UHF transmitter in your phone can't do that. A cell phone is a long wave length on purpose to prevent long distance skips as described.


You mean short wavelength.  Long wavelengths skip easier.
 
2014-06-24 05:50:33 PM  
Here is what I bet happened...

She is using T-mo Wi-Fi calling.  T-mo misidentified her location in the database.
 
2014-06-24 05:51:27 PM  

haemaker: Here is what I bet happened...

She is using T-mo Wi-Fi calling.  T-mo misidentified her location in the database.


Wouldn't Wi-Fie calling cause the same phenomenon as the VoiP bounce?
 
2014-06-24 05:53:13 PM  
......sooooo this is gonna take a while?! .............. *bang* *bang*

Hello...
Hello sir?......

Oh well. Hi, Dominos? I'll have the fat worthless fark special with a liter of cola. No, a liter of cola.
 
2014-06-24 05:54:47 PM  

Whatchoo Talkinbout: ......sooooo this is gonna take a while?! .............. *bang* *bang*

Hello...
Hello sir?......

Oh well. Hi, Dominos? I'll have the fat worthless fark special with a liter of cola. No, a liter of cola.


"Yeah, hey, Papa Johns?  Could you bring me an XL papa's favorite with some cheesesticks?  Oh, and find a cop on the way and bring him with you too."
 
2014-06-24 05:57:51 PM  

iheartscotch: When seconds count; police are minutes away....


States. The police were states away.
 
2014-06-24 05:59:02 PM  
Add into the fact that the 911 call center is not always located in the same city or even the same state that you're calling for.

The building I used to work in in Phoenix held a 911 call center for somewhere in Washington state.
 
2014-06-24 06:09:44 PM  
Ah, T-mobile. There's your problem. They patch everyone in the north through the cell network to a OC96 line Bell Atlantic forgot about in the late 90s in Queens. It's part of their clever cost cutting to make the service so affordable.
 
2014-06-24 06:10:00 PM  

Delta1212: iheartscotch: When seconds count; police are minutes away....

States. The police were states away.


Meh. We have the Internet. Distance doesn't matter. They can dispatch through the intertubes.
 
2014-06-24 06:16:29 PM  
30 minutes? That's about the normal response time on the North side.
 
2014-06-24 06:22:36 PM  

NIXON YOU DOLT!!!!!: Whatchoo Talkinbout: ......sooooo this is gonna take a while?! .............. *bang* *bang*

Hello...
Hello sir?......

Oh well. Hi, Dominos? I'll have the fat worthless fark special with a liter of cola. No, a liter of cola.

"Yeah, hey, Papa Johns?  Could you bring me an XL papa's favorite with some cheesesticks?  Oh, and find a cop on the way and bring him with you too."


A liter of cola, dammit! And don't make me jump the counter. Oh, wait, .............I may just waddle over and sit on you.
Cola. Liter of.
 
2014-06-24 06:45:32 PM  
Radio skip?
 
2014-06-24 06:50:25 PM  
Thanks Obama & Michelle!
 
2014-06-24 06:52:10 PM  

GBB: Lemme guess: VOIP??

I despise VOIP customers that move and fail to update their provider, then get all upset when they call 911 and get their previous hometown operator.


That was my guess, given the distance.

Cool story:
I recently broke into an apartment based on a 911 call. "32 [Generic Street Name], floor 2, for an elderly male, fell and unable to get up." After arriving and finding locked doors and windows, hearing nothing inside, and confirming the address with dispatch, we popped the back door and went in. Searched every room, found no one, and saw much evidence that an old person did not live there. As we were advising dispatch that we were clearing the scene, they said, "Disregard. Caller is in [next city over]."

I'm lucky I didn't get a shotgun blast to the chest, or a pitbull chomping my ass.
 
2014-06-24 06:58:05 PM  

lizyrd: As we were advising dispatch that we were clearing the scene, they said, "Disregard. Caller is in [next city over]."


You need these guys.
 
2014-06-24 07:15:39 PM  
Even out here in the sticks we dial 911, the sheriff dispatch answers. And you call us backwards.
/doesn't wear shoes
 
2014-06-24 07:18:07 PM  
Figured it was from a cell. When I took CPR classes they said to make sure the first thing you tell the operator is what city you need 911 for. 911 calls from a cell phone in my area always go to operators in a city about 30 miles south of where I live.
 
2014-06-24 07:40:43 PM  
I would've bet a paycheck she was using a VOIP phone. I would've lost. That's a big skip for that signal to make.
 
GBB
2014-06-24 07:55:46 PM  

lizyrd: GBB: Lemme guess: VOIP??

I despise VOIP customers that move and fail to update their provider, then get all upset when they call 911 and get their previous hometown operator.

That was my guess, given the distance.

Cool story:
I recently broke into an apartment based on a 911 call. "32 [Generic Street Name], floor 2, for an elderly male, fell and unable to get up." After arriving and finding locked doors and windows, hearing nothing inside, and confirming the address with dispatch, we popped the back door and went in. Searched every room, found no one, and saw much evidence that an old person did not live there. As we were advising dispatch that we were clearing the scene, they said, "Disregard. Caller is in [next city over]."

I'm lucky I didn't get a shotgun blast to the chest, or a pitbull chomping my ass.


Our FD would never go in without LEO on scene. That's quite ballsy of you guys.
 
GBB
2014-06-24 07:56:55 PM  

Dragonflew: GBB: Lemme guess: VOIP??

Lemme guess: you didn't RTFA??


What gave it away? The fact that I guessed something or the fact that the guess was wrong??
 
2014-06-24 08:04:37 PM  

911Jenny: I would've bet a paycheck she was using a VOIP phone. I would've lost. That's a big skip for that signal to make.


That's because it did not make that skip. Something else happened, like someone said, either using a misconfigured wifi voip hotspot which some carriers are rolling out to lessen network load. Or more likely, Tmobile has a problem with their routing/translations.

Back in the day, even with an error in the datafill, it would have gone to a somewhat nearby city, since carriers kept switching centers near the geographic area due to backhaul costs (most calls stay in the local area). But in the past decade those costs dropped significantly, and it can be cheaper to backhaul whole markets to another location, or just have a local BSC to the market, (smaller local office footprint) backhauled to the most critical routing hardware is in larger cities.

/Works in telecom as a switch technician, has done some E911 translations on new tower turns ups before
 
2014-06-24 08:07:07 PM  

GaperKiller: Around here the first thing they ask if you call 911 on a cell phone is what county you're in. Which is super helpful in a place where 60% of the people are here on vacation and there's 2 states and 6 counties.

/mountain problems


Huh? Is this sarcasm? When I'm on vacation I rarely know the name of the county in which I am vacationing.

You're having a heart attack --Quick-- what county is Nashville in?
 
2014-06-24 08:10:25 PM  

lizyrd: GBB: Lemme guess: VOIP??

I despise VOIP customers that move and fail to update their provider, then get all upset when they call 911 and get their previous hometown operator.

That was my guess, given the distance.

Cool story:
I recently broke into an apartment based on a 911 call. "32 [Generic Street Name], floor 2, for an elderly male, fell and unable to get up." After arriving and finding locked doors and windows, hearing nothing inside, and confirming the address with dispatch, we popped the back door and went in. Searched every room, found no one, and saw much evidence that an old person did not live there. As we were advising dispatch that we were clearing the scene, they said, "Disregard. Caller is in [next city over]."

I'm lucky I didn't get a shotgun blast to the chest, or a pitbull chomping my ass.


What tipped you off? Was it bongs? I'll bet it was bongs.
 
2014-06-24 08:47:14 PM  

wxboy: $5 says her cell phone number has an NY area code.


Yep, and she got it cheap off of eBay
 
2014-06-24 08:49:42 PM  
ih0.redbubble.net
 
2014-06-24 08:56:58 PM  

wxboy: $5 says her cell phone number has an NY area code.


That shouldn't matter.  It sounds like it was an issue with her home network thinking it was in another location.
 
2014-06-24 09:22:22 PM  

NIXON YOU DOLT!!!!!: lizyrd: As we were advising dispatch that we were clearing the scene, they said, "Disregard. Caller is in [next city over]."

You need these guys.


A carpenter from the city definitely went there and fixed the door. I'd point out that he's a public works employee, not a fire department employee. We don't break down enough wrong doors to warrant our own carpenter...unlike the LAPD apparently. Though given that department's size, I'm sure that fixing accidentally broken citizens' stuff is a minor part of his job.
 
2014-06-24 09:23:41 PM  

No Line For Beer: wxboy: $5 says her cell phone number has an NY area code.

That shouldn't matter.  It sounds like it was an issue with her home network thinking it was in another location.


This.

My phone automatically uses wi-fi calling when it's on a network. I'd say this was an issue with the ISP misreporting the location and/or dialing it's calls from a server in nyc.
 
2014-06-24 09:27:02 PM  
30 minutes? Isn't that a typical response time for NYPD?
 
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