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(The Consumerist)   The good news: turns out the vast majority of ISP's are indeed delivering the bandwidth they promised. And the bad news: for only very short periods of time, of course   (consumerist.com ) divider line
    More: Obvious, ISPs, Verizon FiOS, Mediacom, last mile  
•       •       •

1937 clicks; posted to Business » on 19 Jun 2014 at 11:21 AM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



54 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest


Oldest | « | 1 | 2 | » | Newest | Show all

 
2014-06-19 09:03:57 AM  
One time it's nice to be in the minority.
 
2014-06-19 09:55:47 AM  
ticotimes.com
 
2014-06-19 11:26:15 AM  
I must be lucky. I'm paying Comcast for 25 down and I usually get close to 30. During peak usage it may drop to 15 or 20 at lowest, but that's as low as it goes. Of course I still pay way too much for that and if Google Fiber does make it's way to Nashville I'll be jumping ship.
 
2014-06-19 11:32:13 AM  

nharrisphoto: I must be lucky. I'm paying Comcast for 25 down and I usually get close to 30. During peak usage it may drop to 15 or 20 at lowest, but that's as low as it goes. Of course I still pay way too much for that and if Google Fiber does make it's way to Nashville I'll be jumping ship.


Count me as one of the lucky ones too. Paying for 50/10, routinely getting 56/13 residential service.
 
2014-06-19 11:34:23 AM  
I'm paying Charter for 100/5 (yeah, their upload speeds could improve, but it is enough). They just bumped speeds, so while my account says I am on their 100Mb tier, I test out at about 125Mb download.

It's damn impressive. I've got no complaints. According to the link Charter usually manages to give about 90% of advertised speeds on a consistent basis. That, I'll take with a smile on my face.
 
2014-06-19 11:43:33 AM  
I pay VerizonFiOS for 50/25 but consistently get 60/30, except when I'm streaming Netflix.
 
2014-06-19 11:50:47 AM  
It seems that these companies are actually listening to complaints just it takes time to fix them. People used to complain all the time about not getting the speed they pay for, now most people are actually getting more on a regular basis. I'm glad I don't have DSL. It sucks for those folks apparently. Not only are you limited to slower speeds, you likely aren't even going to get close to those slower speeds!
 
2014-06-19 11:58:27 AM  
Let me guess - they deliver the promised speeds whenever you aren't using your connection, i.e. it is fast when most people aren't using it, and slow when most people do tend to use it (early evenings, etc.).
 
2014-06-19 12:05:45 PM  
The best way to get Comcast door-to-door or telephone salespeople to stop calling: tell them that when they stop with this "up to" BS and establish baseline speeds as the pricing model, you'll be interested again.
 
2014-06-19 12:09:35 PM  
I'm barely getting the speed I pay for in the middle of the day. Funny how as soon as Google starting offering service in our area that TW increased speeds and offered more/faster packages.

It's amazing how competition can change things. Weird right?
 
2014-06-19 12:11:26 PM  

Tobin_Lam: It seems that these companies are actually listening to complaints just it takes time to fix them. People used to complain all the time about not getting the speed they pay for, now most people are actually getting more on a regular basis. I'm glad I don't have DSL. It sucks for those folks apparently. Not only are you limited to slower speeds, you likely aren't even going to get close to those slower speeds!


I'm using AT&T Uverse I just want to share my experience with Time Warner Cable and why the switch was made.  My TWC was going out constantly for no apparent reason.  At least once a month it would suddenly stop working in addition to the usual slow downs.  U verse is slower but I have had fewer problems with it and it does cost less.  I am not necessarily happy exactly but I don't have to wait for a technician once a month either or pay as much.

  Everyone's circumstances differ but for now (please google, save me) I will accept U verse.
 
2014-06-19 12:26:02 PM  

nocturnal001: I'm barely getting the speed I pay for in the middle of the day. Funny how as soon as Google starting offering service in our area that TW increased speeds and offered more/faster packages.

It's amazing how competition can change things. Weird right?


You'll be served by Level3 here soon.
 
2014-06-19 12:31:31 PM  
This was all set up, not to see if the consumer was getting ripped off but to see if the ISP was throttling Netflix.

So, as the ISP is delivering a good speed to the consumer and Netflix is pumping out the megs of bits at the other end at a good rate, someone in between is throttling Netflix...

Let`s face it, streaming a movie uses up maybe 5 megs of your bits if you want good quality so if your connection is better than that there is no need *at all* to pay your ISP to deliver the 5 megs of bits as it is way, way below the amount you already are paying for...

To make netflix slow down they would have to throttle your connection to lower than the number of bits netflix is putting out to you.

I pay for 20 megs of bits. If they only give me 3 megs of bits because I am looking at netflix that`s just wrong and I want money back.

I want the product I pay for, even if I actually use the product (they seem to only want users who don`t use)
 
2014-06-19 12:32:16 PM  

xria: Let me guess - they deliver the promised speeds whenever you aren't using your connection, i.e. it is fast when most people aren't using it, and slow when most people do tend to use it (early evenings, etc.).


My home 60Mbps cable connection is synchronous during peak hours! That's right, 10 up, 10 down.
 
2014-06-19 12:33:55 PM  

dready zim: I pay for 20 megs of bits.


You logged in with the wrong alt again, MSTD.
 
2014-06-19 12:44:24 PM  

nharrisphoto: I must be lucky. I'm paying Comcast for 25 down and I usually get close to 30. During peak usage it may drop to 15 or 20 at lowest, but that's as low as it goes. Of course I still pay way too much for that and if Google Fiber does make it's way to Nashville I'll be jumping ship.


So you can get shiated on just like they do all of their projects? At&t Uverse will have FTTH on most of its' homes before Goolge hits a million people.
/I will bet that
 
2014-06-19 12:46:29 PM  

Dragonflew: dready zim: I pay for 20 megs of bits.

You logged in with the wrong alt again, MSTD.


aww, look at the noob who doesn`t know who`an alt and who`s been posting for years.

What`s MSTD?

Multiple System Tauopathy with Presenile Dementia?
Malaysian Society for Training and Development?
Moving Standard Deviation?
Marine Science and Technology Division?
Maharashtra Sales Tax Department?


/been posting here for nearly a decade.
 
2014-06-19 12:48:51 PM  
My connection goes from normal to completely off (both up and down traffic) for 3 seconds, then back to normal, then off for 3 seconds.  It does this constantly.  Certain sites like youtube and google maps aren't even worth visiting anymore.

AT&T has been out many times over the years, they have no clue what's going on.
 
2014-06-19 12:50:11 PM  

dready zim: This was all set up, not to see if the consumer was getting ripped off but to see if the ISP was throttling Netflix.

So, as the ISP is delivering a good speed to the consumer and Netflix is pumping out the megs of bits at the other end at a good rate, someone in between is throttling Netflix...

Let`s face it, streaming a movie uses up maybe 5 megs of your bits if you want good quality so if your connection is better than that there is no need *at all* to pay your ISP to deliver the 5 megs of bits as it is way, way below the amount you already are paying for...

To make netflix slow down they would have to throttle your connection to lower than the number of bits netflix is putting out to you.

I pay for 20 megs of bits. If they only give me 3 megs of bits because I am looking at netflix that`s just wrong and I want money back.

I want the product I pay for, even if I actually use the product (they seem to only want users who don`t use)


It's how Netflix is pumping their content out. My Surface and PC apps gets HD easy while my Roku struggles with 720p
 
2014-06-19 12:57:40 PM  
Are you sure it's not that they make sure to know all the speed test server IPs and give them priority?
 
2014-06-19 01:22:13 PM  

dready zim: Dragonflew: dready zim: I pay for 20 megs of bits.

You logged in with the wrong alt again, MSTD.

aww, look at the noob who doesn`t know who`an alt and who`s been posting for years.

What`s MSTD?

Multiple System Tauopathy with Presenile Dementia?
Malaysian Society for Training and Development?
Moving Standard Deviation?
Marine Science and Technology Division?
Maharashtra Sales Tax Department?


/been posting here for nearly a decade.


Then you would know who Meow Said the Dog is.
 
2014-06-19 01:37:10 PM  

Gergesa: Tobin_Lam: It seems that these companies are actually listening to complaints just it takes time to fix them. People used to complain all the time about not getting the speed they pay for, now most people are actually getting more on a regular basis. I'm glad I don't have DSL. It sucks for those folks apparently. Not only are you limited to slower speeds, you likely aren't even going to get close to those slower speeds!

I'm using AT&T Uverse I just want to share my experience with Time Warner Cable and why the switch was made.  My TWC was going out constantly for no apparent reason.  At least once a month it would suddenly stop working in addition to the usual slow downs.  U verse is slower but I have had fewer problems with it and it does cost less.  I am not necessarily happy exactly but I don't have to wait for a technician once a month either or pay as much.

  Everyone's circumstances differ but for now (please google, save me) I will accept U verse.


My parents have had Uverse for awhile. I had it for a few years. The only downside I ever saw was the speed being capped per computer. I assume that was some form of QoS to make sure that there was enough bandwidth for the 'satellite' boxes as well as any other computers.  On the entry level broadband (6 MB), it was something like 175Kb-200Kb / second. If you upgraded the speed, it would increase proportionally. That's a bit slow for my taste. The onDemand selection wasn't great either, but the UI and DVR more than made up for it.
 
2014-06-19 01:37:55 PM  

drjekel_mrhyde: dready zim: This was all set up, not to see if the consumer was getting ripped off but to see if the ISP was throttling Netflix.

So, as the ISP is delivering a good speed to the consumer and Netflix is pumping out the megs of bits at the other end at a good rate, someone in between is throttling Netflix...

Let`s face it, streaming a movie uses up maybe 5 megs of your bits if you want good quality so if your connection is better than that there is no need *at all* to pay your ISP to deliver the 5 megs of bits as it is way, way below the amount you already are paying for...

To make netflix slow down they would have to throttle your connection to lower than the number of bits netflix is putting out to you.

I pay for 20 megs of bits. If they only give me 3 megs of bits because I am looking at netflix that`s just wrong and I want money back.

I want the product I pay for, even if I actually use the product (they seem to only want users who don`t use)

It's how Netflix is pumping their content out. My Surface and PC apps gets HD easy while my Roku struggles with 720p


I had this issue, with phone & tablet managing hd over wireless, but my roku struggled with 720p while wired. Eventually pinpointed the problem as the router. I don't remember if I purchased a new router or installed dd-wrt to fix.
 
2014-06-19 01:51:57 PM  
I've got Charter in St. Louis, and generally only have good things to say about them.

I have noticed that our general infrastructure is crap, though. Occasionally I'll download something from a website that still lists a set of mirrors for you to choose from, and more often than not it's faster to download from a European mirror than a US-based mirror. I suspect that's because European mirrors actually expect their clients to download t 30 or 50 Mbps, rather than 3 to 5 Mbps.
 
2014-06-19 02:03:48 PM  
Is this the thread where we brag about stuff completely beyond our control?

I get better than advertised Internet speeds!

And I'm white!
 
2014-06-19 02:03:57 PM  
dready zim: (they seem to only want users who don`t use)

ISP basically want to be insurance companies.
 
2014-06-19 02:06:21 PM  

wildcardjack: Are you sure it's not that they make sure to know all the speed test server IPs and give them priority?


This right here!

In high usages time I'll struggle to get even a page on Fark to load, yet if I go to speedtest.net it shows me getting my advertised speed. It's bullshiat.

I know for fact that my ISP throttles back certain types of traffic too, namely porn sites. I can go to a site that streams TV shows and have a 45 minute episode buffered completely in 6-8 minutes, yet a 15 minute porn video takes over an hour to fully buffer.
 
2014-06-19 02:11:26 PM  

ReapTheChaos: wildcardjack: Are you sure it's not that they make sure to know all the speed test server IPs and give them priority?

This right here!

In high usages time I'll struggle to get even a page on Fark to load, yet if I go to speedtest.net it shows me getting my advertised speed. It's bullshiat.

I know for fact that my ISP throttles back certain types of traffic too, namely porn sites. I can go to a site that streams TV shows and have a 45 minute episode buffered completely in 6-8 minutes, yet a 15 minute porn video takes over an hour to fully buffer.


Thinking about it, could we arrange days that we all hit speedtest.net from our homes, forcing the system to not throttle a ton of traffic, and really bring the system to its knees? (No,I don't know everything about how networking actually works.)
 
2014-06-19 02:13:52 PM  

ReapTheChaos: I know for fact that my ISP throttles back certain types of traffic too, namely porn sites. I can go to a site that streams TV shows and have a 45 minute episode buffered completely in 6-8 minutes, yet a 15 minute porn video takes over an hour to fully buffer.


Out of curiosity, how do you know that the servers on that end (not you, not your ISP) are giving it out at the same rate?

Not all content-end servers are created equal... neither are their links. Just because you get, say, 30Mb/sec download speed doesn't mean every link in the chain is going to shovel it out to you at that speed.

Heck, I'd even expect that non-revenue sites (say, a free porn site) is going to be rather slower than something that is revenue based (streaming from Netflix, Hulu, Amazon, etc.) because they don't have the same urgency to keep their speeds up. If Netflix is slow in giving it out, you may switch to Hulu or Amazon and quit paying Netflix. If Redtube is slow, they're hardly going to notice when you quit giving them the nothing you're giving them now when you switch to Pornhub or some other streamer.
 
2014-06-19 02:18:32 PM  

Dragonflew: dready zim: Dragonflew: dready zim: I pay for 20 megs of bits.

You logged in with the wrong alt again, MSTD.

aww, look at the noob who doesn`t know who`an alt and who`s been posting for years.

What`s MSTD?

Multiple System Tauopathy with Presenile Dementia?
Malaysian Society for Training and Development?
Moving Standard Deviation?
Marine Science and Technology Division?
Maharashtra Sales Tax Department?


/been posting here for nearly a decade.

Then you would know who Meow Said the Dog is.


Ah, they had not been turned into an acronym as far as I knew.

I don`t read what meow posts, or ikanreed, or letrole, or bevets, or QA, or the green threadshiatter...

I`m not their alts too am I?
 
2014-06-19 02:21:02 PM  

The Ocho: drjekel_mrhyde: dready zim: This was all set up, not to see if the consumer was getting ripped off but to see if the ISP was throttling Netflix.

So, as the ISP is delivering a good speed to the consumer and Netflix is pumping out the megs of bits at the other end at a good rate, someone in between is throttling Netflix...

Let`s face it, streaming a movie uses up maybe 5 megs of your bits if you want good quality so if your connection is better than that there is no need *at all* to pay your ISP to deliver the 5 megs of bits as it is way, way below the amount you already are paying for...

To make netflix slow down they would have to throttle your connection to lower than the number of bits netflix is putting out to you.

I pay for 20 megs of bits. If they only give me 3 megs of bits because I am looking at netflix that`s just wrong and I want money back.

I want the product I pay for, even if I actually use the product (they seem to only want users who don`t use)

It's how Netflix is pumping their content out. My Surface and PC apps gets HD easy while my Roku struggles with 720p

I had this issue, with phone & tablet managing hd over wireless, but my roku struggled with 720p while wired. Eventually pinpointed the problem as the router. I don't remember if I purchased a new router or installed dd-wrt to fix.


Sounds like whatever a roku is, they are not very good.
 
2014-06-19 02:23:52 PM  

akula: Heck, I'd even expect that non-revenue sites (say, a free porn site) is going to be rather slower than something that is revenue based (streaming from Netflix, Hulu, Amazon, etc.) because they don't have the same urgency to keep their speeds up. If Netflix is slow in giving it out, you may switch to Hulu or Amazon and quit paying Netflix. If Redtube is slow, they're hardly going to notice when you quit giving them the nothing you're giving them now when you switch to Pornhub or some other streamer.


Who needs to go anywhere with a little imagination and an affinity for literotica?

/thanks, it was good for me too
 
2014-06-19 02:43:12 PM  

dready zim: To make netflix slow down they would have to throttle your connection to lower than the number of bits netflix is putting out to you.

I pay for 20 megs of bits. If they only give me 3 megs of bits because I am looking at netflix that`s just wrong and I want money back.


That's not how it works. You'll get the speed you're paying for, just not from Netflix. Your ISP doesn't have enough connections to Netflix for it to go full speed to you.
 
2014-06-19 02:49:44 PM  

Remember to restart your modems & routers!

I pay Comcast for 50/10. Problem is, a number of factors regularly impact my area. The only way to resolve them is to reset my cable modem and my router. For example, here's what my speed looked like about 15 minutes ago, before rebooting my modem & router (if the image doesn't work, it's 10ms ping, 19.44Mbps down, 11.74Mbps up):


www.speedtest.net

Here's what it looks like after rebooting (9ms ping, 57.02Mbps down, 11.68Mbps up):


www.speedtest.net
 
2014-06-19 02:51:43 PM  

dready zim: the green threadshiatter


Couldn't find that user. ?
 
2014-06-19 03:14:22 PM  

InterruptingQuirk: dready zim: the green threadshiatter

Couldn't find that user. ?


You don`t know the incredible green threadshiatter?

I hear he`s not so green anymore...
 
2014-06-19 03:20:34 PM  

dready zim: Dragonflew: dready zim: Dragonflew: dready zim: I pay for 20 megs of bits.

You logged in with the wrong alt again, MSTD.

aww, look at the noob who doesn`t know who`an alt and who`s been posting for years.

What`s MSTD?

Multiple System Tauopathy with Presenile Dementia?
Malaysian Society for Training and Development?
Moving Standard Deviation?
Marine Science and Technology Division?
Maharashtra Sales Tax Department?


/been posting here for nearly a decade.

Then you would know who Meow Said the Dog is.

Ah, they had not been turned into an acronym as far as I knew.

I don`t read what meow posts, or ikanreed, or letrole, or bevets, or QA, or the green threadshiatter...

I`m not their alts too am I?


Meow would post something like "megs of bits" or "gigs of bytes". I thought you were just being ridiculous and light hearted by saying that, but now that I see you have no sense of humour, you can't possibly think it is actually "megs of bits".... can you?
 
2014-06-19 03:22:20 PM  
My DSL from Frontier is 6Mbps max down, unless I'm connected to my VPN, then it goes to 20Mbps, which it's not supposed to do. Still can't figure that one out.
 
2014-06-19 03:22:27 PM  

Tobin_Lam: dready zim: To make netflix slow down they would have to throttle your connection to lower than the number of bits netflix is putting out to you.

I pay for 20 megs of bits. If they only give me 3 megs of bits because I am looking at netflix that`s just wrong and I want money back.

That's not how it works. You'll get the speed you're paying for, just not from Netflix. Your ISP doesn't have enough connections to Netflix for it to go full speed to you.


Don`t care. I pay money for that to not be a problem.

I pay my ISP to route traffic from the internet to me. If the internet is pumping data at them fast enough they should pass it on at full speed or reduce my costs because they cannot supply the service they are charging me for. They charge me to pass on 20 megs of bits from the internet to my router. If the internet is passing them 20 megs of bits, I want them to route 20 Megs of bits. The logistics are their problem.

Now if they only want to pass on data from SOME of the internet to me at the rate I pay for then I only want to pay SOME of the full cost.
 
2014-06-19 03:25:11 PM  

Dragonflew: dready zim: Dragonflew: dready zim: Dragonflew: dready zim: I pay for 20 megs of bits.

You logged in with the wrong alt again, MSTD.

aww, look at the noob who doesn`t know who`an alt and who`s been posting for years.

What`s MSTD?

Multiple System Tauopathy with Presenile Dementia?
Malaysian Society for Training and Development?
Moving Standard Deviation?
Marine Science and Technology Division?
Maharashtra Sales Tax Department?


/been posting here for nearly a decade.

Then you would know who Meow Said the Dog is.

Ah, they had not been turned into an acronym as far as I knew.

I don`t read what meow posts, or ikanreed, or letrole, or bevets, or QA, or the green threadshiatter...

I`m not their alts too am I?

Meow would post something like "megs of bits" or "gigs of bytes". I thought you were just being ridiculous and light hearted by saying that, but now that I see you have no sense of humour, you can't possibly think it is actually "megs of bits".... can you?


do you read the comments in threads you post in? Like past the first and to the second...

ArkAngel:

img.fark.net
 
2014-06-19 03:28:40 PM  

ecmoRandomNumbers: My DSL from Frontier is 6Mbps max down, unless I'm connected to my VPN, then it goes to 20Mbps, which it's not supposed to do. Still can't figure that one out.


software throttling obfuscated by VPN.
 
2014-06-19 03:34:39 PM  

FormlessOne: Remember to restart your modems & routers!I pay Comcast for 50/10. Problem is, a number of factors regularly impact my area. The only way to resolve them is to reset my cable modem and my router. For example, here's what my speed looked like about 15 minutes ago, before rebooting my modem & router (if the image doesn't work, it's 10ms ping, 19.44Mbps down, 11.74Mbps up):
[www.speedtest.net image 300x135]Here's what it looks like after rebooting (9ms ping, 57.02Mbps down, 11.68Mbps up):
[www.speedtest.net image 300x135]


That's because your router hasn't yet loaded the throttling data from Comcast yet. Of COURSE the speed will improve for a while.
 
2014-06-19 04:04:10 PM  
If any other type of company promised "up to" and consistently failed to deliver results, they'd be sued into oblivion.

Data is the magical commodity.
 
2014-06-19 04:11:54 PM  
yea, the ISP's deliver the bandwidth you're paying for until about 6 or 7 PM. then you are sh*t out of luck until around 11 or 12 PM.


they aren't going to expand their network bandwidth unless they have too. the money they spend on expanding is put to better use in stockholder/owners pockets where it belongs.

the customer is always right?

more 'murican bullsh*t.

the stockholder/owner is always right, not the customer.

ain't Freedom great!
 
2014-06-19 04:16:21 PM  

nocturnal001: I'm barely getting the speed I pay for in the middle of the day. Funny how as soon as Google starting offering service in our area that TW increased speeds and offered more/faster packages.

It's amazing how competition can change things. Weird right?



they know google will kick their dumb asses.  Google Fiber rules the Internet.  the best there is.
 
2014-06-19 04:19:03 PM  
Methinks if you live in the "right" neighborhoods, you'll get not only faster speeds but more consistent speeds.


if you don't, it's a crap shoot as to what your speeds will be and how consistent.  if you're in the ghetto, you might still be waiting for broadband.


ain't Freedom great!
 
2014-06-19 05:22:15 PM  
It's called THEFT of SERVICES.
and at the scale they do it on, it should be a felony count each time.
And someone should rot in prison for it.
 
2014-06-19 06:08:20 PM  

dj_spanmaster: The best way to get Comcast door-to-door or telephone salespeople to stop calling: tell them that when they stop with this "up to" BS and establish baseline speeds as the pricing model, you'll be interested again.


No, I asked her if she enjoyed working for a company voted by "The Internet: as the most evil company in the world and closed the door in her face.
 
2014-06-19 06:29:47 PM  

Linux_Yes: yea, the ISP's deliver the bandwidth you're paying for until about 6 or 7 PM. then you are sh*t out of luck until around 11 or 12 PM.


they aren't going to expand their network bandwidth unless they have too. the money they spend on expanding is put to better use in stockholder/owners pockets where it belongs.

the customer is always right?

more 'murican bullsh*t.

the stockholder/owner is always right, not the customer.

ain't Freedom great!


I remember, in 1998, bandwidth across the whole internet was great from my office in the mornings, meh in the afternoon, and you might as well get a jump on road traffic come Friday afternoons.
 
2014-06-19 08:12:39 PM  
The plural of ISP is ISPs, not ISP's.
 
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