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(Reuters)   General Motors apologizes for sending out recall notices. FARK: To victims' families   (reuters.com) divider line 66
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2621 clicks; posted to Main » on 04 Jun 2014 at 3:31 AM (14 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-06-03 11:58:30 PM
So, first you guys are mad when they DON'T send out recall notices. But now you're mad because they DID send out recall notices.

WILL YOU PLEASE MAKE UP YOUR MINDS?!
 
2014-06-04 12:29:31 AM
Terri DiBattista, who lost her 16-year-old daughter Amber Marie Rose in a 2005 Maryland accident involving a Chevrolet Cobalt, told Reuters she received two recall notices from GM last week asking her to bring in the vehicle to fix the ignition switch and power steering. The car was destroyed when Rose crashed into a tree.

The postcards were mailed to the family at its new address in South Carolina, where DiBattista said they moved to recover from the loss.


I wonder if the mailman ran their dog over after delivering the second recall notice.
 
2014-06-04 01:42:04 AM
It's automated.  Get over it.  I had a co-worker die and LinkedIn would continue to ask if I'd recommend him.  GM sent out recall notices to owners of 2.6 million vehicles.  They were not trying to harass you, Terri.  In the modern age, we have ghost Facebook and Twitter accounts (and LinkedIn, and Fark), and some of those may end up sailing along like the Flying Dutchman for long after the owners stopped breathing.
 
2014-06-04 02:16:19 AM
I drive the 05 cavalier and I have somehow avoided a recall.  The 05 Cobalt got recalled though.  I don't know if that's luck or god forgot which car I drove so he flipped a coin and got it wrong.
 
2014-06-04 03:38:08 AM
How does a faulty ignition switch make you crash into a tree?  I'm not seeing any way to connect cause and effect here.  It's like getting a broken leg from eating an unripe tomato.
 
2014-06-04 03:38:40 AM
Should have just sent a text message:

lol ur car iz teh fuxxord
bring 2 b fxd or u gonna b deadmeat

kthxbye
 
2014-06-04 03:46:43 AM
i0.wp.com
 
2014-06-04 03:53:26 AM
So in permanent-victim-land, fabricators and manufacturers should be keeping all customers under detailed surveillance, updating the records to reflect their current state of vehicle ownership, accidents and personal idiocies..

That's all kinds of special...
 
2014-06-04 03:55:22 AM

Emposter: How does a faulty ignition switch make you crash into a tree?  I'm not seeing any way to connect cause and effect here.  It's like getting a broken leg from eating an unripe tomato.


Hey, it could happen. I've seen enough Wile E. Coyote cartoons to know anything is possible.
 
2014-06-04 03:56:17 AM

Emposter: How does a faulty ignition switch make you crash into a tree?  I'm not seeing any way to connect cause and effect here.  It's like getting a broken leg from eating an unripe tomato.


key comes out of ignition position without killing the engine but does manage to lock up the steering wheel is one possible failure mode. Do that on anything but a long straightaway and it's bad news.
 
2014-06-04 03:58:52 AM
I don't get what the big deal is here. If you die you're still going to get mail addressed to you for a while...
 
2014-06-04 04:03:52 AM
I am Jack's failed mailing list.
 
2014-06-04 04:06:04 AM

you're mum: I don't get what the big deal is here. If you die you're still going to get mail addressed to you for a while...


I think it's worse that I regularly get free cremation offers from the Neptune Society and I'm not dead yet. In fact, I'm getting better. I don't want to go for a cremation. I feel fine. I think I'll go for a walk. I feel happy.
 
2014-06-04 04:17:13 AM

Danger Avoid Death: In fact, I'm getting better. I don't want to go for a cremation. I feel fine. I think I'll go for a walk.


You're not fooling anyone, you know. Get in the cart.
 
2014-06-04 04:29:01 AM
Better late than never.
 
2014-06-04 05:14:06 AM

Danger Avoid Death:


Yeah, major props to John Oliver for pulling no punches with his new show.

This story (specifically the one about the automated system), nulluspixiusdemonica? It wouldn't be an issue if GM hadn't sat on information about the czars being faulty. The mass notices are just extra "Fark you!" icing on the shiat cake GM's been baking.
 
2014-06-04 05:14:39 AM
www.quickmeme.com
 
2014-06-04 05:15:25 AM
Why my phone turned cars into "czars" I have no idea.
 
2014-06-04 05:16:58 AM
Dear loyal customer,

If your ignition/steering has already failed causing the destruction of the car and/or your death, please disregard this notice.

We appreciate your business, General Motors
 
2014-06-04 06:11:07 AM

UNC_Samurai: It wouldn't be an issue if GM hadn't sat on information about the czars being faulty. The mass notices are just extra "Fark you!" icing on the shiat cake GM's been baking


I'm sorry. You believe that GM should, in fact, be keeping tabs on private citizens to determine if they should or should not issue the notice to a particular subset of customers based on the current status of their vehicle? Really?
 
2014-06-04 06:16:51 AM
I'm beginning to feel a bit ambivalent about the bailout...
 
2014-06-04 06:18:47 AM

nulluspixiusdemonica: UNC_Samurai: It wouldn't be an issue if GM hadn't sat on information about the czars being faulty. The mass notices are just extra "Fark you!" icing on the shiat cake GM's been baking

I'm sorry. You believe that GM should, in fact, be keeping tabs on private citizens to determine if they should or should not issue the notice to a particular subset of customers based on the current status of their vehicle? Really?


From what I've heard about OnStar's tracking behavior...
 
2014-06-04 06:41:37 AM

nulluspixiusdemonica: UNC_Samurai: It wouldn't be an issue if GM hadn't sat on information about the czars being faulty. The mass notices are just extra "Fark you!" icing on the shiat cake GM's been baking

I'm sorry. You believe that GM should, in fact, be keeping tabs on private citizens to determine if they should or should not issue the notice to a particular subset of customers based on the current status of their vehicle? Really?



"Rose has been identified as one of the 13 victims GM links to the faulty switch."

If this were just a coincidence, I would agree, but it doesn't really seem too much to expect GM to keep a separate mailing list for the people they've already killed.
 
2014-06-04 07:01:28 AM
What's even worse is that further digging into the issue has shown that up to 74 people were killed due to this flaw, but GM didn't count them as the additional deaths were either airbag failures (another failure due to the ignition not being engaged), or were passengers in the afflicted vehicles. Somehow GM only counted the drivers as victims of the ignition failures.

http://www.philly.com/philly/business/consumer_news/At_least_74_dead _i n_crashes_similar_to_those_GM_linked_to_faulty_switches.html
 
2014-06-04 07:04:05 AM
For a brief period of time, GM was starting to make inroads on my "maybe" list. The Caddys especially are pretty nice. I figured, hey, it's only another few years before I'll need to get another car, and the cts is looking good and getting good reviews.

Now? Not so much. I think I'll stick with the foreigners. Hell, at this point, I might consider a Trebant before a GM.
 
2014-06-04 07:05:28 AM

nulluspixiusdemonica: UNC_Samurai: It wouldn't be an issue if GM hadn't sat on information about the czars being faulty. The mass notices are just extra "Fark you!" icing on the shiat cake GM's been baking

I'm sorry. You believe that GM should, in fact, be keeping tabs on private citizens to determine if they should or should not issue the notice to a particular subset of customers based on the current status of their vehicle? Really?


Way to miss my point. I never said anything about GM mailing out the recall notices. I was addressing the fact that you spat out that "permanent victim" nonsense. GM knew the cars were a liability for years, and the company was more concerned about their public image and bottom line than about safety. I acknowledge that the act of mailing the recall notices is not a big deal. But don't blame the family for getting pissed off, because they have every right to be pissed off at GM.
 
2014-06-04 07:12:50 AM
Far as I'm concerned, the victims should get putative damages in the area of one month's revenue for each year this problem went unaddressed. I don't think that would put GM under, but it would be really close.
 
2014-06-04 07:13:10 AM

UNC_Samurai: they have every right to be pissed off at GM.


Sure. However, getting knotted out of shape over the recall notice is just silly. Which was the point.
 
2014-06-04 07:18:13 AM

UNC_Samurai: Why my phone turned cars into "czars" I have no idea.


Because you missed hitting a and hit z right below it. Czars isn't a bad guess when you're looking at czrs.
 
2014-06-04 07:24:46 AM

ThatGuyFromTheInternet: I am Jack's failed mailing list.


+1
 
2014-06-04 07:34:15 AM

robodog: Emposter: How does a faulty ignition switch make you crash into a tree?  I'm not seeing any way to connect cause and effect here.  It's like getting a broken leg from eating an unripe tomato.

key comes out of ignition position without killing the engine but does manage to lock up the steering wheel is one possible failure mode. Do that on anything but a long straightaway and it's bad news.


Or, engine dies, power steering goes out, and airbag doesn't deploy.

I think drivers that cut their teeth on non-powered steering could deal. But youngers may find it freaky.
 
2014-06-04 07:35:53 AM
Another good example of people getting offended over absolutely nothing. Had they not received the recall notice, they would have made a big deal over that as well.
 
2014-06-04 07:42:47 AM

5 star chef of tv dinners: I drive the 05 cavalier and I have somehow avoided a recall.  The 05 Cobalt got recalled though.  I don't know if that's luck or god forgot which car I drove so he flipped a coin and got it wrong.


Your Cavalier is essentially a ~2001 design with some cosmetic updates, it really has nothing in common with the Cobalt other than the Ecotec engine.
 
2014-06-04 07:44:45 AM
GDubDub:

I think drivers that cut their teeth on non-powered steering could deal. But youngers may find it freaky.

Power steering has been standard in new vehicles, well, pretty much my entire life but I have driven vehicles without power steering (1929 Model A, 1969 Galaxie, and a few others).  The big difference about vehicle that were designed without power steering and those that were is the fact the newer vehicles have 2000+ more pounds of stuff in the engine bay not to mention extra weight in the passenger compartment from safety equipment etc.  I think most people would have difficulty steering their 8,000 pound Tahoe without the steering assist.
 
2014-06-04 08:12:16 AM
As a member of a two-HHR household, I'm getting a kick.

Mrs. Phamwaa's '06 has the death recall problem, and my '09 has the "other" problem (key gets stuck in the "On" position).

They repaired mine, and now want to repair it again, because they aren't sure that the parts bin didn't contain one of the other faulty switches. They keep sending letters that they'll fix it as soon as they get the parts.

Mrs. Phamwaa's position is this: put GM on your list, and draw a line through it.

Emposter: How does a faulty ignition switch make you crash into a tree?  I'm not seeing any way to connect cause and effect here.  It's like getting a broken leg from eating an unripe tomato.


All of the power-operated and power-assisted systems go down. Ever try to drive a vehicle without power steering? It's worse than regular manual steering. Your brakes would be junk, and the air bags won't work. It's the perfect confluence of suck.
 
2014-06-04 08:24:06 AM

nulluspixiusdemonica: UNC_Samurai: It wouldn't be an issue if GM hadn't sat on information about the czars being faulty. The mass notices are just extra "Fark you!" icing on the shiat cake GM's been baking

I'm sorry. You believe that GM should, in fact, be keeping tabs on private citizens to determine if they should or should not issue the notice to a particular subset of customers based on the current status of their vehicle? Really?


I think they should at least be able to remember the names of the people their cars have killed. Are you really arguing that doing this places too onerous a burden on GM?
 
2014-06-04 08:29:15 AM

TheCableGuy: GDubDub:

I think drivers that cut their teeth on non-powered steering could deal. But youngers may find it freaky.

Power steering has been standard in new vehicles, well, pretty much my entire life but I have driven vehicles without power steering (1929 Model A, 1969 Galaxie, and a few others).  The big difference about vehicle that were designed without power steering and those that were is the fact the newer vehicles have 2000+ more pounds of stuff in the engine bay not to mention extra weight in the passenger compartment from safety equipment etc.  I think most people would have difficulty steering their 8,000 pound Tahoe without the steering assist.


It's more about gearing than weight (all the vehicles affected by this recall are small to mid-size FWD cars) - modern rack and pinion steering gives less mechanical gear reduction than old recirculating-ball systems; this makes the steering tighter and more responsive, but it takes a lot more force to move the wheels.  The power-"assist" is really doing the bulk of the work; additionally, in this particular case, these vehicles all have electric steering assist via a DC motor in the column - rendering the system inoperative not only removes the assist, but adds a parasitic drag via the motor armature (the effect of which is significantly multiplied by having to "back-drive" the gear reduction between the motor and the steering input shaft).  It isn't a simple matter of unexpectedly losing the power-steering "option" like it was with older cars.
 
2014-06-04 08:33:24 AM
phamwaa:

All of the power-operated and power-assisted systems go down. Ever try to drive a vehicle without power steering? It's worse than regular manual steering. Your brakes would be junk, and the air bags won't work. It's the perfect confluence of suck.

I've had older vehicles stall out at very low speeds where you lose power, but that situation is scary as hell. I guess I haven't been following this story.
 
2014-06-04 08:38:09 AM
We apply 'The Formula'
img.4plebs.org
 
2014-06-04 08:39:33 AM

The Numbers: I think they should at least be able to remember the names of the people their cars have killed.


I think you don't get the legal requirements around a recall. But that's OK. Drama>logic.
 
2014-06-04 08:43:30 AM
So did GM basically admit guilt in those deaths?  Some Lawyers are gonna get paid.
 
2014-06-04 08:48:42 AM

Loaf's Tray: Your Cavalier is essentially a ~2001 design with some cosmetic updates, it really has nothing in common with the Cobalt other than the Ecotec engine.


Interesting.  didn't know that.  I always thought  the cobalt was designed as the next gen cavalier.
 
2014-06-04 09:02:37 AM

5 star chef of tv dinners: Loaf's Tray: Your Cavalier is essentially a ~2001 design with some cosmetic updates, it really has nothing in common with the Cobalt other than the Ecotec engine.

Interesting.  didn't know that.  I always thought  the cobalt was designed as the next gen cavalier.


It was in the sense that it replaced the Cavalier in GM's car line, but it's actually based on the Delta platform that GM's German subsidiary Opel started using around 2003.
 
2014-06-04 09:02:44 AM

nulluspixiusdemonica: The Numbers: I think they should at least be able to remember the names of the people their cars have killed.

I think you don't get the legal requirements around a recall. But that's OK. Drama>logic.


By all means, feel free to enlighten me on the legal requirements around a recall that made it impossible for GM to identify who the families of their victims were and tailor a more appropriate response.

GM is willing to spend billions of dollars on marketing, so where's the 'logic' in making dick moves like this?
 
2014-06-04 09:08:56 AM
The Numbers:so where's the 'logic' in making dick moves like this?

It's not a "dick" move. It's a legal process around recall notification. But let's keep acting like this was a targeted attempt to elevate the suffering of the victims. Far more exciting drama in that, I'm sure.

Everyone registered as having an at-risk model received the standard recall. They're not allowed to selectively omit anyone. How many others received the same recall despite having had their vehicle destroyed by random rain of elephants? We will never know. Know why? Not sufficiently dramatic.
 
2014-06-04 09:21:05 AM
Look, GM is nothing if not thorough.
 
2014-06-04 09:22:31 AM

milowitz: phamwaa:

All of the power-operated and power-assisted systems go down. Ever try to drive a vehicle without power steering? It's worse than regular manual steering. Your brakes would be junk, and the air bags won't work. It's the perfect confluence of suck.

I've had older vehicles stall out at very low speeds where you lose power, but that situation is scary as hell. I guess I haven't been following this story.


Yeah, not fun. I did some work on my Subaru once. Didn't know that if you disconnected/reconnected the battery you had to let it idle a while to sort of regain its bearings with fuel/air etc. So I finish the work, reconnect the battery, start her up, and take a little test drive. So I get to the first stop sign, throw it in neutral, brake, and the damn car just completely stalls out. No power steering, no power brakes, dead motor. Basically any time I let off the gas long enough with the car out of gear it would die, so I had to heel-toe it back home. Lesson learned.

Fast forward a few weeks and there was an ECU update for the car that had to be done at the dealer. I didn't have time to pick it up during business hours, so my wife took me down at like 8pm. I hop in the car, and lo and behold, the dealer hadn't idled it. If I didn't know any better, as many drivers probably wouldn't, I would have just driven off and stalled out at the first redlight on the four-lane, 50mph road the dealership was on. That dealership has since lost my business.
 
2014-06-04 09:34:28 AM

nulluspixiusdemonica: The Numbers:so where's the 'logic' in making dick moves like this?

It's not a "dick" move. It's a legal process around recall notification. But let's keep acting like this was a targeted attempt to elevate the suffering of the victims. Far more exciting drama in that, I'm sure.

Everyone registered as having an at-risk model received the standard recall. They're not allowed to selectively omit anyone. How many others received the same recall despite having had their vehicle destroyed by random rain of elephants? We will never know. Know why? Not sufficiently dramatic.


You seem to be completely missing the point. It's entirely possible to fulfil the legal requirements of a recall and show some degree of sensitivity to the family of the victims. Hell, simply Including a cover letter specifically written to each of these victims apologising in advance for having to send the notice but explaining why it's necessary would have been better than treating them the same as everyone else on the recall list. Their product  killed this woman's daughter; the very least they could do would be to put a tiny bit of effort into trying to minimise any further upset they caused her.

So once again I ask, are you saying this is too onerous a task for GM to achieve?
 
2014-06-04 09:42:21 AM

The Numbers: are you saying this is too onerous a task for GM to achieve?


I'm saying two things.

1) You sound precious.
2) There is no way in hell any corporation admits, in bulk mail, to anything.
 
2014-06-04 09:49:45 AM

GDubDub: robodog: Emposter: How does a faulty ignition switch make you crash into a tree?  I'm not seeing any way to connect cause and effect here.  It's like getting a broken leg from eating an unripe tomato.

key comes out of ignition position without killing the engine but does manage to lock up the steering wheel is one possible failure mode. Do that on anything but a long straightaway and it's bad news.

Or, engine dies, power steering goes out, and airbag doesn't deploy.

I think drivers that cut their teeth on non-powered steering could deal. But youngers may find it freaky.


Since people allegedly died from this, why not use real life examples instead of making shiat up?

What happened?
 
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