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(Daily Mail)   The 10 worst things you can do in a hotel, from talking on a cell phone during check in to denying after the fact that you ordered an XXX movie. Typical - you ponce in here expecting to be waited on hand and foot, while I'm trying to run a hotel here   (dailymail.co.uk ) divider line
    More: Interesting, concierges, 4PM  
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14077 clicks; posted to Main » on 26 May 2014 at 9:28 AM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
View Voting Results: Smartest and Funniest

2014-05-26 10:24:38 AM  
6 votes:
Conversely, a list for hotels:

1. Actually have staff willing to do their jobs. Porters that refuse to help with luggage, coupled with cleaning staff that can't make a bed, is a waste of time.
2. Actually have a concierge capable of the job. A concierge that doesn't know anything about the area, or cops an attitude when asked basic questions, is a waste of time.
3. Fix problems before guests encounter them. Good hotels ensure that the remote's checked - bad hotels lose the friggin' remote and try to charge you for it.
4. Handle criticism well. Don't blow off bad reviews on Yelp, or angry customers, because, hey, fark them, right?
5. Provide adequate waste facilities. A table for trays and a wastebasket larger than a helmet ensures that the hall doesn't fill up with trash because there's no place in the room to place it.
6. Stop stealing my stuff. Sure, I may have misplaced that $2.00 plastic card used to get into my room, but your staff certainly didn't - half my wardrobe didn't get up and walk off by itself.
7. Actually ensure that what's ordered for room service shows up. I've been in more than one hotel where the order's not just wrong, but for the wrong room, and the hotel still tried to charge us for it.
8. I'll stop denying "adult features" when you stop denying bedbugs. I'm tired of hosting your guests in my house after a trip. You pay for cleaning & fumigation, I'll pay for Big Booty Bombshells 3. Deal?
9. Ensure that my room's ready on check-in. There's nothing worse than standing in the lobby, with my luggage, for an hour while you hurriedly mop up jizz after the last "guest".
10. Likewise. When I'm checking in, stop answering the goddamned phone and complete the process - check-in shouldn't take 45 minutes because you have better things to do.
2014-05-26 09:40:07 AM  
5 votes:
Talking on the phone while being being waited on by a cashier, desk clerk, anyone is damn rude and needs to be stomped.  Unless the call is specifically related to the transaction in question it should be put on hold.
2014-05-26 04:49:09 PM  
2 votes:

FormlessOne: Conversely, a list for hotels:

1. Actually have staff willing to do their jobs. Porters that refuse to help with luggage, coupled with cleaning staff that can't make a bed, is a waste of time.
2. Actually have a concierge capable of the job. A concierge that doesn't know anything about the area, or cops an attitude when asked basic questions, is a waste of time.
3. Fix problems before guests encounter them. Good hotels ensure that the remote's checked - bad hotels lose the friggin' remote and try to charge you for it.
4. Handle criticism well. Don't blow off bad reviews on Yelp, or angry customers, because, hey, fark them, right?
5. Provide adequate waste facilities. A table for trays and a wastebasket larger than a helmet ensures that the hall doesn't fill up with trash because there's no place in the room to place it.
6. Stop stealing my stuff. Sure, I may have misplaced that $2.00 plastic card used to get into my room, but your staff certainly didn't - half my wardrobe didn't get up and walk off by itself.
7. Actually ensure that what's ordered for room service shows up. I've been in more than one hotel where the order's not just wrong, but for the wrong room, and the hotel still tried to charge us for it.
8. I'll stop denying "adult features" when you stop denying bedbugs. I'm tired of hosting your guests in my house after a trip. You pay for cleaning & fumigation, I'll pay for Big Booty Bombshells 3. Deal?
9. Ensure that my room's ready on check-in. There's nothing worse than standing in the lobby, with my luggage, for an hour while you hurriedly mop up jizz after the last "guest".
10. Likewise. When I'm checking in, stop answering the goddamned phone and complete the process - check-in shouldn't take 45 minutes because you have better things to do.


1) The majority of my coworkers are more than happy to do their jobs, and several of us do many jobs.  Just like an any industry, there are a few bad apples.
2) The concierge is there to help you, I agree, and it doesn't help them to have an attitude.  As long as you understand there are things they can and cannot do, they are most often helpful.  I work in select service and sometimes you have to play front desk associate, restaurant associate, concierge, maintenance, etc all at the same time.
3) Each one of our rooms is checked by either our housekeeping supervisor or a member of the management team.  There are many hotels that do not follow that process.  A hotel is a large house-there are bound to be problems that pop up and while they can be foreseen, the exact moment they happen is not always foreseeable.
4) Criticism in any occupation or life in general can be tough to take.  It's especially tough when people think you did something on purpose, or you ruined their whole trip because they didn't get all the requests they wanted.  I take a personal interest when I mess up and try to make it right.
5) I agree.  Hotels do need larger wastebaskets.
6) Most hotel workers are honest, hardworking people.  If they weren't, they wouldn't be in the position they are in.  Management has to trust you are going into occupied rooms, making sure the housekeeper did his/her job, and then walking out.  If items were disappearing, it's pretty easy to track a pattern and find out who is responsible.  We also have the ability to read key locks to see whose key has been used and when.
7) We don't have room service, so I can't speak to that.  But it goes to the general feeling-if you (as the hotel) mess it up, fix it and move on.
8) We no longer have pay per view or adult movies because people were asking us to remove them from their bill.  It became easier to not have them and not get pressured.
9) If you come in after the posted check in time, by all means there should be a room available and ready for you to occupy it.  Like I said earlier, our housekeeping supervisor or a member of management checks each room daily in order to catch any issues before you are in the room.  Our housekeeping staff starts at 8:30a, so if you are coming in at 8a and we have sold out the night before, I am not able to get you into a clean room.  Our posted check out time is 12p, so our guests have been promised their room until that time.  If they choose to stay in their room until noon and are not causing an issue, I have no right to ask them to leave.  On nights we are not sold out, I am more than happy to call our housekeeping supervisor and see if anything is available at the time you are trying to check in--if nothing is available yet, I ask how long it will be and depending on the answer from the housekeeping supervisor, offer breakfast while they wait, or ask if we can hold their bags while they go to their meeting/shopping/etc.  I also try to take a phone number so I may call them when a room is available for them.  Sometimes, while rooms may be available, it may not be the room you requested--for example, a room with a king bed is available at that moment but you have book a room with 2 double beds.  I will offer the king if we have the room available to sell and you need a room right now.  My best advice is to call a half hour or so before you arrive at the hotel.  At that time, the Front Desk will be able to give you a more accurate picture of what the wait may be, and if they take the initiative, can call the housekeeping supervisor to let him/her know you are coming and to have a room available in a half hour for you.
10) A person in front of me always takes precedence over a ringing phone, however, it can be frustrating to both associate and guest when you are trying to talk over a ringing phone.  No, the check in process should not take 45 minutes.  The associate should say something like "excuse me for a moment", answer the phone and ask the caller if they can be placed on a  brief hold, and then come back to the guest at the desk.  There have been several times when people have tried to tell me they just have a quick question that turns into several questions.
2014-05-26 10:27:18 AM  
2 votes:

Hilary T. N. Seuss: farkeruk: I've had a few occassions where I'm about to be served and a client rings, and I just drop my place in the queue.

Thank you. I appreciate people like you!

I once saw a Subway server ask "May I take your order?" to a guy on his phone with about fifteen people behind him. He did that "one moment" thing with his index finger, expecting everyone to just wait for him. Even though I was ahead of him, already getting my food, I felt like slapping him silly.

/his "one moment" was, of course, about a minute
//guy behind him didn't notice since he was on his phone too, and the guy behind him didn't... you get the idea


Huh. That doesn't fly in most of the restaurants down here in Seattle. You pull that shiat, the person behind the counter tells you step aside - complain, and you risk being refused service entirely. Lots of places with signs to that effect here, too. You're not too important to kick to the curb.
2014-05-26 10:02:44 AM  
2 votes:
5. Leaving your rubbish in the hallway
Room service trays are fine. 48 crushed beer cans, three pizza boxes, an empty mouthwash bottle, and what we're really hoping isn't a used condom? Not cool.



Leave them in front of someone else's door.  Problem solved.
2014-05-26 10:01:13 AM  
2 votes:

texdent: DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.

That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.


"Would you please hold? I have a customer in front of me who I'm in the process of checking in/out."
2014-05-26 11:27:48 PM  
1 vote:

The My Little Pony Killer: lindalouwho: texdent: lindalouwho: texdent: DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.

That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.

"Would you please hold? I have a customer in front of me who I'm in the process of checking in/out."

That's what I tried to do anyways, but then they'll keep calling back just getting angrier in the process.

Entitled impatient jerks.

Yes. As are the folks standing there in-person. You're getting closer to understanding the dilemma.


I became a chef instead of wait staff for a reason.
I kind of admire people who have the ability to suffer fools with patience.
At least we got to say "f*ck" with impunity in the kitchen.

Bless you.
2014-05-26 03:14:30 PM  
1 vote:

Chimpasaurus: Maybe hotels need to manage their rooms better and have a room you booked several months in advance be ready when you get there early.


What happens when they were booked solid the night before, and everybody wanted a late check out?

The maids can only clean so fast.
2014-05-26 03:02:38 PM  
1 vote:
Hotel's really need to be a bit more flexible about check in time. If you arrive at 8am off of a 12 hour flight, where the hell are you supposed to go until 3pm?! Most places are fairly reasonable and will at least call to see if the room is ready (which it almost always is), but Europe seems to be the worst. One time I came back at 2:45 and check in time was 3. The desk still insisted that the room was not ready, but miraculously in 15 min the room would be cleaned and ready to go. We had to make a scene and then he called up, found out the room had been ready and graciously let us check in 10 min early.

Maybe hotels need to manage their rooms better and have a room you booked several months in advance be ready when you get there early.
2014-05-26 12:16:47 PM  
1 vote:
I worked as night porter for 5 and a half years in a 103-bedroomed three-star hotel in Kent up until '99.

1. Actually, I had so many different tasks to accomplish every night, I COULD actually tell you why your door key wasn't working while making you a cocktail, before making up an extra bed in your room and then setting up 6 meeting rooms for the morning.

2. "Know where we can get some girls for the evening?"
"Yes sir, find a good woman and marry her, sooner or later you'll want to have children, hopefully one of those children will be female."
"No, I meant escorts."
"Certainly sir, I'll escort you out the door if you treat my hotel as a brothel again."

3. Only the once. He thumped the reception desk while reciting his pre-prepared speech about 'the catalogue of errors he'd experienced.' Someone else I threatened to show the door unless he calmed down a tad. Complete fabrication, but the manager took £50 off his tab, meaning he was free to do it again as his next stop

4. Yelp wasn't around, but we had plenty of 'I'm very influential/don't you know who i am' types. We can do just fine without your opinion, thanks

5. Plates, fine. Leave your shoes outside your room, expecting them to be cleaned, and you're going to be sorely disappointed. I don't care if that's what they do in germany

6. Meh

7. Ask away, but he kitchen is locked up. Lasagne, pasta bake or sandwiches. There's a 24-hour McD's a mile or so away of you fancy a drive

8. "So you didn't order that movie? According to the computer records, you watched that film for 20 minutes before turning it off. I don't care if you ARE one of the Chuckle Brothers." (true Story)

9. Only once or twice, they just normally got free tea and coffer and a complimentary cab ride into town to kill a few hours. Simples

10. Cellphones weren't that prevalent at the millenium, not as much as they are now, so this never really came up. Two businessmen having a loud and animated conversation at the desk while holding up a family of 6 laden down with luggage would certainly qualify.

Biggest pains for us were those staying at the hotel for a small conference and dining/drinking on the country tab. they'd stay for for the a couple of days and start acting like you're their best friend. This is normally when the requests for blank VAT receipts and hookers would start up
2014-05-26 11:23:21 AM  
1 vote:

Hilary T. N. Seuss: farkeruk: I've had a few occassions where I'm about to be served and a client rings, and I just drop my place in the queue.

Thank you. I appreciate people like you!

I once saw a Subway server ask "May I take your order?" to a guy on his phone with about fifteen people behind him. He did that "one moment" thing with his index finger, expecting everyone to just wait for him. Even though I was ahead of him, already getting my food, I felt like slapping him silly.

/his "one moment" was, of course, about a minute
//guy behind him didn't notice since he was on his phone too, and the guy behind him didn't... you get the idea


I use to work at Subway, we would skip people like that. It happened all the time, and most people surprisingly didn't say anything just gave either a confused or dirty look. The few people who did say something usually start with "I'll call you right back" and hang up the phone, so before they could yell we'd be right there with a "oh you're off your phone are you ready to order?"

/The worst were the people who wanted to hand us the phone to take their friends/whatever order, I would speak overly load and make sure to spit as much as I could when talking into their phone, more often then not they would wipe it off before returning it to their ears. Seriously how stupid are people that they can't write down a simple order?
2014-05-26 11:02:54 AM  
1 vote:

Clemkadidlefark: What's a Concierge?


There's this thing called Google.
2014-05-26 10:53:10 AM  
1 vote:

FormlessOne: Conversely, a list for hotels:

1. Actually have staff willing to do their jobs. Porters that refuse to help with luggage, coupled with cleaning staff that can't make a bed, is a waste of time.
2. Actually have a concierge capable of the job. A concierge that doesn't know anything about the area, or cops an attitude when asked basic questions, is a waste of time.
3. Fix problems before guests encounter them. Good hotels ensure that the remote's checked - bad hotels lose the friggin' remote and try to charge you for it.
4. Handle criticism well. Don't blow off bad reviews on Yelp, or angry customers, because, hey, fark them, right?
5. Provide adequate waste facilities. A table for trays and a wastebasket larger than a helmet ensures that the hall doesn't fill up with trash because there's no place in the room to place it.
6. Stop stealing my stuff. Sure, I may have misplaced that $2.00 plastic card used to get into my room, but your staff certainly didn't - half my wardrobe didn't get up and walk off by itself.
7. Actually ensure that what's ordered for room service shows up. I've been in more than one hotel where the order's not just wrong, but for the wrong room, and the hotel still tried to charge us for it.
8. I'll stop denying "adult features" when you stop denying bedbugs. I'm tired of hosting your guests in my house after a trip. You pay for cleaning & fumigation, I'll pay for Big Booty Bombshells 3. Deal?
9. Ensure that my room's ready on check-in. There's nothing worse than standing in the lobby, with my luggage, for an hour while you hurriedly mop up jizz after the last "guest".
10. Likewise. When I'm checking in, stop answering the goddamned phone and complete the process - check-in shouldn't take 45 minutes because you have better things to do.


This, especially 9.  We drive to our destinations rather than fly (its a hell of a lot cheaper, even cross-country).  We also tend to drive at night, since we have an 18-month-old that doesn't handle car rides very well unless he's sleeping.  So when I arrive exhausted at noon at your hotel, surviving on the last dregs of my 8th coffee, do me a favor and have my room ready.  I've NEVER seen housekeeping tending ANY room past noon, so you can't tell me a room isn't available.  Your parking lot has, what, 10 cars in it?  I know at least 4 of those are staff.  Don't feed me a line that no rooms are available until 4 pm.  Give me my farking room key and then go back to browsing Facebook.
2014-05-26 10:51:35 AM  
1 vote:

FormlessOne: Conversely, a list for hotels:

1. Actually have staff willing to do their jobs. Porters that refuse to help with luggage, coupled with cleaning staff that can't make a bed, is a waste of time.
2. Actually have a concierge capable of the job. A concierge that doesn't know anything about the area, or cops an attitude when asked basic questions, is a waste of time.
3. Fix problems before guests encounter them. Good hotels ensure that the remote's checked - bad hotels lose the friggin' remote and try to charge you for it.
4. Handle criticism well. Don't blow off bad reviews on Yelp, or angry customers, because, hey, fark them, right?
5. Provide adequate waste facilities. A table for trays and a wastebasket larger than a helmet ensures that the hall doesn't fill up with trash because there's no place in the room to place it.
6. Stop stealing my stuff. Sure, I may have misplaced that $2.00 plastic card used to get into my room, but your staff certainly didn't - half my wardrobe didn't get up and walk off by itself.
7. Actually ensure that what's ordered for room service shows up. I've been in more than one hotel where the order's not just wrong, but for the wrong room, and the hotel still tried to charge us for it.
8. I'll stop denying "adult features" when you stop denying bedbugs. I'm tired of hosting your guests in my house after a trip. You pay for cleaning & fumigation, I'll pay for Big Booty Bombshells 3. Deal?
9. Ensure that my room's ready on check-in. There's nothing worse than standing in the lobby, with my luggage, for an hour while you hurriedly mop up jizz after the last "guest".
10. Likewise. When I'm checking in, stop answering the goddamned phone and complete the process - check-in shouldn't take 45 minutes because you have better things to do.




I love the Yelp reviews where people complain about the weather.
2014-05-26 10:33:53 AM  
1 vote:
But as far as being on the phone while at other places, such as the store when you're checking in. I don't talk much to the customer anyways while I'm dealing with their groceries aside from some small talk, but I want them to at least pay attention. The other day I had this one guy who on the phone the entire time and when everything was done, he walked away without his cart. I had to call after him to return
2014-05-26 10:30:39 AM  
1 vote:

lindalouwho: texdent: DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.

That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.

"Would you please hold? I have a customer in front of me who I'm in the process of checking in/out."


"No! I'm more important! I'm ON THE PHONE!!"

/damned either way
2014-05-26 10:27:29 AM  
1 vote:

texdent: DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.

That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.


"But I'm more important! I'm VISIBLE!!!"
2014-05-26 10:26:57 AM  
1 vote:
Pro-tip:  If you ever go back to your room during the day to find that it's not made-up, but you wish it was, simply sit down for a leisurely dump.  That biatch will be along directly.
2014-05-26 10:21:14 AM  
1 vote:

texdent: lindalouwho: texdent: DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.

That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.

"Would you please hold? I have a customer in front of me who I'm in the process of checking in/out."

That's what I tried to do anyways, but then they'll keep calling back just getting angrier in the process.


Entitled impatient jerks.
2014-05-26 10:11:11 AM  
1 vote:

OtherLittleGuy: texdent: Delta1212: nulluspixiusdemonica: " you ponce in here expecting to be waited on hand and foot "

When did ponce get the verb upgrade?

All nouns have become verbs, all adjectives have become nouns and the verbs have all been shot.

What about adverbs?

Lolly has them.


i291.photobucket.com
2014-05-26 10:04:54 AM  
1 vote:

texdent: Delta1212: nulluspixiusdemonica: " you ponce in here expecting to be waited on hand and foot "

When did ponce get the verb upgrade?

All nouns have become verbs, all adjectives have become nouns and the verbs have all been shot.

What about adverbs?


Lolly has them.
2014-05-26 10:04:44 AM  
1 vote:

lindalouwho: texdent: DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.

That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.

"Would you please hold? I have a customer in front of me who I'm in the process of checking in/out."


That's what I tried to do anyways, but then they'll keep calling back just getting angrier in the process.
2014-05-26 09:55:38 AM  
1 vote:

DrBrownCow: texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you

OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.


That really can't be helped especially if you're the only one at the front desk and the hotels I've worked at want you to get the phone by the third ring.
2014-05-26 09:53:08 AM  
1 vote:

the opposite of charity is justice: Is this another one of those articles/threads where minimum wageslaves bravely tell their paying customers how best to offer up their patronage via internet rants *after* an impotent encounter?  Ok then.

/I should tip 30% at least, right?


No, you should tip 100%, its the new ponce tax.
2014-05-26 09:52:05 AM  
1 vote:

texdent: As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you


OK, just as soon as the front desk workers stop answering the phone when I'm trying to check in.

/I don't really talk on the phone during transactions.
2014-05-26 09:44:16 AM  
1 vote:
Waiting on the public in any capacity pretty much sucks. Always has, always will.

A fair number of people who work in hotels aren't very good at waiting on people. This will never change,either.

Enjoy your stay.
2014-05-26 09:22:04 AM  
1 vote:
I guess I can shiat the bed with impunity!!
2014-05-26 09:07:12 AM  
1 vote:
As someone who has worked in hotels before, yes don't talk on your cell while checking in! We need information from you
2014-05-26 08:35:34 AM  
1 vote:
Don't mention the war.
2014-05-26 08:13:17 AM  
1 vote:
fawltytowers.picture
 
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