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(Marketwatch)   The most hated cable company in America is _______. Please answer between 9 and 12, or 1 and 5   (marketwatch.com ) divider line
    More: Obvious, American Customer Satisfaction Index, Verizon FiOS, Cox Communications, Time Warner Cable, personal budget  
•       •       •

8222 clicks; posted to Main » on 20 May 2014 at 1:06 PM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
View Voting Results: Smartest and Funniest

2014-05-20 01:43:53 PM  
4 votes:
Clearly not enough Comcast users were surveyed in this study.

Where to start?

How about the fact that they're the only major cable company that still doesn't allow users to stream HBO GO on Rokus.

Or that they still have relatively few channels in HD.

Or that when you drop their service, they hound you like a collection agency to get you to sign back up (I'm sure other cable companies do this, but when I dropped TWC two years ago I didn't get one telemarketing call).

Let's not forget their crappy on demand menu system that hasn't changed since 2005.
2014-05-20 01:46:17 PM  
3 votes:
A.: Whichever one you have.
2014-05-20 01:11:28 PM  
3 votes:

Sybarite: scottydoesntknow: Am I missing something, or are none of the percentage changes actually correct?

[ei.marketwatch.com image 569x398]


Well, they're definitely rounded. The percentage difference between 72 and 69 is 4.2553%, between 71 and 69 is 2.8571%, between 73 and 68 is 7.0922%, etc.


It's a percentage lost, not the number of points lost.
DirecTV - lost 3 points. 3/68 = 4.4%
Verizon - lost 5 points. 5/73 = 6.8%.
TWC - lost 4 points. 4/60 = 6.66...%

So, they should have stuck to one decimal place, or none. But things appear accurate-ish at first glance.
2014-05-20 01:46:56 PM  
2 votes:
I just cannot believe that Time Warner Cable is on that list.  Who doesn't love:

Revolving channel lineups?
Redundant channel slots that make you have to scroll by storage wars 3 times while looking through the guide?
A channel lineup that appears to have been organized by the Riddler?
Struggling through 10 different people at the call center because no one can figure out why your bill just went up $10-50/month?
Seeing Coach Cower pimping TWC every eight minutes no matter what channel you are on?
DVR systems that freeze and randomly shut off, usually while recording something you really want to watch.
Internet that does the same.

I freaking love TWC!
2014-05-20 01:40:39 PM  
2 votes:
As a former Time Warner customer, I can tell you. They suck to "commiting fraud' levels. Listen carefully to their (and anyone else's ads) and learn something.

You get cable. If you get the super duper tier, you get on demand, dvr, watch on any device, etc) FREE!!!

Except in TW's case this shiat DIDNT FARCKING WORK. All you could be sure of was a nice big error message when you went to use on demand, or finally got round to watching that Breaking Bad finale, etc.

So you say..."That's bullshiat, I'm calling customer service!" you call customer service, present them your documentation, email them your screenshots and demand a refund.

I shiat you not, you'll hear this "I'm sorry, but there is no refund. those services are all "free", unless there is an interruption of regular cable service...blah blah blah".

To their credit, by the time I left them, they were a bunch better, but a scam is a scam, friends.

i1001.photobucket.com
2014-05-20 01:19:26 PM  
2 votes:
img.fark.net
Oblig
2014-05-20 01:18:44 PM  
2 votes:

Inchoate: [southparkstudios.mtvnimages.com image 400x300]


truthfrequencyradio.com
2014-05-20 01:08:31 PM  
2 votes:
All huge corporations suck. Some suck slightly more and some slightly less, but they all suck.
2014-05-20 10:33:51 AM  
2 votes:

scottydoesntknow: Am I missing something, or are none of the percentage changes actually correct?

[ei.marketwatch.com image 569x398]



Well, they're definitely rounded. The percentage difference between 72 and 69 is 4.2553%, between 71 and 69 is 2.8571%, between 73 and 68 is 7.0922%, etc.
2014-05-20 04:12:56 PM  
1 vote:

Jayberrysparklesalot: MythDragon: Comcast?
*checks link*
So close.

Comcast apparently just decided I can no longer have The Hub, and put it (along with 79 channels I'll never watch) in the next higher bracket, because Ponies.
I had that farking channel for the last 5 years. Then "Nope. Not yours anymore. We are taking just that one channel away)

As a fellow Comcast prisoner, I can relate to your dilemma. Last year they took away my fave geek / gamer channel, the G4 network (sigh) and now going away in the first week of June is the Nick 2 channel on the 100's digital tier block. (Being replaced by the regular Nickelodeon, which we already have on a lower channel block.....so two copies of the same channel?) I'm not the one who is sad about that one, though.....My 5 year old niece is! How am I supposed to explain to her that one of her favorite cartoon channels will go bye bye?

/ I can't understand the lineup changes these past few years.....Comcast going crazy


That's another thing I've noticed, they give you several repeat channels and count that as the line up. Oh wow. I can watch the same show on channel 1152 or 345? I love options! thanks Comcast!

Dish was also horrible about that with their top 50,100,150 line up. You're telling me that 6 golf channels are in the top 50 most popular channels, but History is only in the top 100 and SciFi is not until the top 150? Fark you, Dish.
2014-05-20 03:57:54 PM  
1 vote:
I will say the only major issue I had with dish network was 7 years ago when they were offering a free DVR to new customers.

I had fufilled my contract and was a customer at will and called and asked for the free DVR. The customer rep refused. I explained that Direct TV had the same offer, but would rather stay with Dish and was more than willing to enter into another 2 year contract. Nope.

Obvioulsy I had a customer service rep in a forighn country who was not allowed to deviate from her script.

I wrote an email to the VP at Echostar asking for him to explain to me why I was not qualified for the offer, and that I would probably switch to Direct TV.

The next day I got a phone call from a dish district manager saying he didn't know who I spoke to, but he has never seen a service request get fast tracked like that before and wanted to know when he could come by an install my DVR system.
2014-05-20 03:49:08 PM  
1 vote:

Jayberrysparklesalot: / I can't understand the lineup changes these past few years.....Comcast going crazy


Simple -
1.move all the channels with any entertainment value whatsoever to the highest tiers,
2. replace them with ShopNBC, QVC, HSN, ShopHQ, and other sales and auction channels, or in the case of my provider fill the lowest tiers with Mexican broadcast channels and infomercial networks.
3. profit

/it's all about money
//ain't a damn thing funny
2014-05-20 03:16:32 PM  
1 vote:

pjbreeze: I wonder why people don't organize a strike or boycott the cable companies.  If you're going to keep shelling money for garbage you're going to get garbage.


Lots of folks are voting with their dollars and cancelling ("cutting the cord", as the kids like to call it). It's definitely an adjustment if you grew up with cable, but not paying $100/month is very refreshing. Lots of people still don't realize you can put up an antenna (or use the old metal monster that you never took down off your roof) and get free television in HD (especially if you're in a big city - I get 100+ channels in Socal, 30+ of which I actually watch/enjoy/understand the language of). I still have to deal with TWC for my internet, but other than them raising the price here and there, the service is fine.

The key to being happy is taking a zen-like approach and stop caring about specific shows. You're not going to get them all, and that's okay.
2014-05-20 02:52:40 PM  
1 vote:
I wonder why people don't organize a strike or boycott the cable companies.  If you're going to keep shelling money for garbage you're going to get garbage.
2014-05-20 02:46:16 PM  
1 vote:
I really do find it amazing how expensive all pay services, especially cable, can be.  And what's really frustrating is when your bill goes up, they have no explanation other than that it costs them more to maintain the service.  Really?  Why?

So then you call to cancel your service because you just switched to a different service, they tell you, "We can match that price!".   Oh, really?!  Why the hell didn't you match that price months ago?  Why are you only willing to do it now because I'm switching?  I thought it was getting more expensive for you to maintain the service.  You can't possibly afford to CUT my rate!  That's unpossible!!

This is why (and I wonder how common this is), people around here will switch services to get the deal.  Keep it for 2 years.  Then, right before they jack the price up, they take the NEW deal from the competitor and switch back.  I know people that have done this many, many times, over the years.
2014-05-20 02:20:41 PM  
1 vote:
As someone who just got lied to by Comcast regarding my monthly rate, I am not getting a kick.

/Google Fiber is coming to my town
//Can't wait to tell Comcast to go fark themselves
///made a customer service rep cry
////maybe she should inform her coworkers that when you lie about billing there will be angry reactions
2014-05-20 02:09:18 PM  
1 vote:
C. All of them.
2014-05-20 02:08:22 PM  
1 vote:
Worked very briefly for a cable company. I was dumbfounded at how clueless they were with regards to customer service and anticipating customer needs. FIOS had just moved into the area and they were already starting to lose customers to them, but they still acted like they were the only game in town.
2014-05-20 01:55:39 PM  
1 vote:

jso2897: I've never had anything but Time Warner. Oddly, the service they provide where I live now is a lot better than what they provided in antoher part of the same city, where I lived before.


network saturation. Always has been their problem. They wont admit it, though.
2014-05-20 01:37:36 PM  
1 vote:
It took Comcast 11 weeks to send me the self-install cable box.  I signed up online, but heard nothing for 5 weeks.  Then I spent the next 6 weeks dealing with Support to simply mail me the box for which I had paid S/H!  They wanted me to drive somewhere and pick it up!  Fark that!

Meanwhile, I was billed 3 months of service, because Billing has absolutely no idea what's going on.  Took some nastygrams to convince them not only was I not hooked up, but that I had paid for a month of service in advance.

Farking nightmare.
2014-05-20 01:27:58 PM  
1 vote:
Comcast?
*checks link*
So close.

Comcast apparently just decided I can no longer have The Hub, and put it (along with 79 channels I'll never watch) in the next higher bracket, because Ponies.
I had that farking channel for the last 5 years. Then "Nope. Not yours anymore. We are taking just that one channel away)
2014-05-20 01:22:02 PM  
1 vote:
Gonna take a quick guess: time Warner? Not to check and see....
2014-05-20 01:19:17 PM  
1 vote:
Confirmed. Having had Comcast before (and even workign there) TWC is far worse if you can believe it.
2014-05-20 01:16:06 PM  
1 vote:
It hardly matters, since there will soon be only 1 or 2 distinct cable companies left.
2014-05-20 01:11:19 PM  
1 vote:

Diogenes: m moving at the end of the month and will have to leave that behind. It's really too bad because I have nothing but good things to say about them.


I also love me some Century Link. Their 'homepage' politics leans somewhere between Brietbart and Townhall,  but they never throttle down and they have never given so much as a tinker's dam no matter what I download.
2014-05-20 01:09:54 PM  
1 vote:
Wait, this article isn't about Comcast...
2014-05-20 01:09:16 PM  
1 vote:
I don't like any of them, and no, I don't have cable.  Do not want.

At least once a month I get a knock on the door from someone from that company.

I gotta ask--is that residential solicitation?  Because my town has an ordinance forbidding that.
2014-05-20 01:08:44 PM  
1 vote:
southparkstudios.mtvnimages.com
2014-05-20 09:57:54 AM  
1 vote:
Am I missing something, or are none of the percentage changes actually correct?

ei.marketwatch.com
2014-05-20 09:55:02 AM  
1 vote:
And CenturyLink isn't even specifically listed.  Probably because they don't have wide coverage yet.

I'm moving at the end of the month and will have to leave that behind.  It's really too bad because I have nothing but good things to say about them.
 
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