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(Marketwatch)   The most hated cable company in America is _______. Please answer between 9 and 12, or 1 and 5   (marketwatch.com) divider line 125
    More: Obvious, American Customer Satisfaction Index, Verizon FiOS, Cox Communications, Time Warner Cable, personal budget  
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8163 clicks; posted to Main » on 20 May 2014 at 1:06 PM (17 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-05-20 05:19:14 PM

dj_spanmaster: She'll get over it.


She's already about 50% Hulu already and she's more of a skinflint than I am. All I had to do was mention that we seemed to be paying a lot for something we hardly used and she started looking into how to get what she wanted without paying the cable company.
 
2014-05-20 05:20:57 PM

TheMega: SuddenLink



 I'm glad you're having a mostly good experience with them so far.  I hope that continues.  As for me, here in central Texas, SuddenLink has been THE WORST.  Over the last 14 years I've dealt with Comcast, Time Warner, AT&T and SuddenLink, and SL is hands down the worst one I've dealt with.  They are way overcharging us for a way underperforming service.  Our signal is incredibly weak about half the time, and they are always having service outages in our area.  Like, once a week.  If a squirrel sneezes in the direction of some of their infrastructure I swear it knocks it offline.  And their customer service has been a joke whenever we try to address any of these issues.  U-verse is expanding into our area soon, and I'm anxiously awaiting the opportunity to switch.

Bah humbug!
 
2014-05-20 05:28:40 PM

insertsnarkyusername: I haven't tried TV through them. I just pay them 40 bucks a month for decent internet and I'm fairly happy with that.


I only did the TV through them because I already had DirecTV and they offered bundling. Never again. Too hard to unlink an account. I may have to kidnap family members or something.
 
2014-05-20 05:35:39 PM

Jayberrysparklesalot: Uhh, I'm not sure that is right.....The G4 channel was all about gadgets, computers, and video gaming. That one went away in the first few months of 2013.The GQ channel is about fashion and the upscale lifestyle for men, I think. I don't watch it, but based on the magazine.....I assume it will be similar. Not 100% sure about it, though./ my new fave network is El Ray by Robert Rodriguez. Old Shaolin style karate flicks, sci-fi movies, action/horror grind house movie Fridays, and the X Files & Dark Angel series.....just awesome!



Sorry it wasn't GQ, it was esquire and it looks like that was canceled
I kind of stopped watching G4 when it seemed to be nothing but Cops reruns
Sort of like when I stop watching food network because it seems to only air diners drive ins and dives
Robert Rodrigez has a network? Awesome
 
2014-05-20 05:51:19 PM

LoneCraneFullMoon: TheMega: SuddenLink


 I'm glad you're having a mostly good experience with them so far.  I hope that continues.  As for me, here in central Texas, SuddenLink has been THE WORST.  Over the last 14 years I've dealt with Comcast, Time Warner, AT&T and SuddenLink, and SL is hands down the worst one I've dealt with.  They are way overcharging us for a way underperforming service.  Our signal is incredibly weak about half the time, and they are always having service outages in our area.  Like, once a week.  If a squirrel sneezes in the direction of some of their infrastructure I swear it knocks it offline.  And their customer service has been a joke whenever we try to address any of these issues.  U-verse is expanding into our area soon, and I'm anxiously awaiting the opportunity to switch.

Bah humbug!


BHell I live by where there were two distinct suddenlink services


the yuppie neighborhood service with highspeed internet and tons of channels(which of course I wanted), or the rural service that got 30 channels on the good day


One day there was an outage and the bastards switched our "Rural" service to be half the farking channels on the yuppie service, half as in the exact same channels just whatever the yuppie service got for those locations. They'd been able to farking upgrade my service the whole damn time I'd been asking and they just wouldn't
 
2014-05-20 06:01:47 PM
I never lived in an area with TWC so I hate Comcan't by default. Back in the early 90s, my local cable provider back in NJ was taken over by them and my service went to shiat. I moved to the midwest in the late 90s and after a few years, they took over the cable provider here. My wife didn't understand my reaction when it was announced, which was a variation of "Ah, crap". She learned why I reacted that way before long.
 
2014-05-20 07:00:57 PM
My housemates and I hate them all.
But we want internet service.

So we join on a 6 month promo getting us tons of stuff and cancel after the six months.
Then another person signs on then cancels.
Then a third person.

They only seem to check their records for the prior year so as long as we have three different names we can keep it up.

Still waiting for a viable option to the cable or phone company though.   They all suck
 
2014-05-20 07:08:46 PM

kittyhas1000legs: Jayseauxfocci: wall of text

Dish shouldn't have installed in the first place, but the technician might have been under pressure and didn't want to get hit with a NLOS visit (no line-of-sight). Going through the trees is a major issue with satellite. You MUST HAVE PERFECT line-of-sight or there will be a terrible signal if any. You wouldn't have needed a 75' pole, installing on the roof would probably have been okay. I've seen some dishes on a tripod on a roof to see over trees. Of course, after some years, the trees keep growing and the tripod doesn't.

One of the first things I'm doing when I move next months is putting up a dish to get the national PBS feeds. With patience and line-of-sight you can get a god amount of stuff for free. Just have to worry about those trees. And snow on the dish.


I never had a snow issue, but the dish was on the roof a good 15 feet above ground level. Dish's techs advised it would have to get over "all those trees" pointing at some that are over 50-feet tall. No thanks.
 
2014-05-20 08:03:23 PM

Monkeyhouse Zendo: I think I'll tell them I'll come back when I can pay for channels individually rather than paying for tiers of crap I will never watch.


You do realize that for every channel you don't watch, there are people who do watch? Unfortunately, a la carte would kill a lot of niche channels, particularly channels geared toward minority and other specialty audiences. Just by using simple math and demographics one can figure out what channels on the dial would instantly vanish, while only those which get the highest viewership stay.

Consider this: the audience for ESPN is mostly white males between 16 and 50. What portion of that group watches BET, or BRAVO, or CCTV, or Lifetime, or NHK Japan or Univision, or ... well, you get the drift. Television would basically be sports, pay tv (HBO, ENCORE, pay-per-view), a movie channel or two (like AMC), the sales channels (HSN, Shop NBC), Nickelodeon and Cartoon Network (if there are kids) and "Ow My Balls". Public TV might survive along with broadcast channels, but that's about it, and only because they're on a different business model.

"Survival of the fittest", which is what a la carte will bring to your dial, does not equal "variety" - which is the only reason why people like me get cable. If that variety were available OTA, cable would be gone in a new york minute. It's not, and I like the idea of tuning into a Japanese samurai movie (in Japanese) or a rerun of "ROOTS" or an old Hannah-Barbera cartoon I haven't seen in 20 years. Not gonna happen with a la carte, because the expensive channels (the ones that will be left) pay for these.
 
2014-05-20 08:07:21 PM

TIME WARNER IS THE DEVIL

 
2014-05-20 09:22:01 PM

craigzy: TIME WARNER IS THE DEVIL


Enjoy your time with Comcast.
 
2014-05-20 09:38:18 PM

orclover: We will never ever ever ever have Google Fiber in Texas because Time Warner has a strangle hold on internet service here. IF you dont like it, farking move.

/EVER


Google Fiber coverage map for Austin

img.fark.net
 
2014-05-20 09:48:30 PM
At&t and Direct TV busy 69ing each other
 
2014-05-21 12:47:41 AM

Intrepid00: Jayseauxfocci: Danger Mouse: I'm happy with Dish network.  The Hopper DVR is much better than the older DVR system.

I hate snow on my sat. dish. but that's not thier fault (is it?)

I had Dish Network a long time ago, but there are trees in my neighborhood, and after 4 visits from Dish Network technicians trying to figure out why my HD service would freeze up the entire signal reception so badly that it would not respond to attempts to change the channel, power off, etc., they finally told me I would have to cut down some 50-year-old trees for the signal to be received for HD reliably or I would have o put the dish on a pole that is higher than the highest of those trees.  I told them at that point that I had no intention of installing a 75' pole in my yard or cutting down several trees due to a fault in their product that does not allow for trees and service to simultaneously exist and I canceled Dish and switched to AT&T U-verse.  You could argue that snow and trees are both not their fault, but what they do is expose weaknesses in the service being provided by Dish.  That weakness doesn't exist for other options, so yes, you can buy a house that has no trees around and for making the decision to live near trees, you accept the consequences, but since Dish is not the only option available and they don't care to offer reasonable solutions to that weakness, they just aren't an acceptable option for some people.

AT&T has been an absolute nightmare with at least 6 tech visits in the last year, faulty equipment that AT&T refused to admit was faulty for a while, and billing errors.  Recently canceled TV service again after they tried to raise my bill $50 a month after promotions ended.  I hadn't had TV for 2 years before that and didn't mind it.  I don't have Netflix or Amazon prime and my experience with Hulu hasn't been great either.  Where I live, an antenna isn't an option as I'm in a valley.  I'm fine without live TV.  I'll take it if they make it cheap enough to be worth the problems for the limited amount I watch it, but for even $50 a month over the course of a year, you can buy a lot of DVDs and Blu-Rays for $600 a year.  I own several full TV series and hundreds of movies, and the longer periods of time I go without paying $50 a month for cable, the bigger my collection gets, making the likelihood of my ever paying that again less and less likely.

AT&T, meanwhile, recently sent me an offer to add TV back where I'd be paying $7 more a month for the next year than I was previously, but with them giving me a $250 Visa gift card.  They weren't willing to work with me before I dropped them, but now they're willing to reinstall everything for the TV, eat the shipping of the equipment I just returned to them on their dime, and give me $250 if I pay $7 a month more than I was paying before I dropped them a couple weeks ago.  The math just doesn't seem right to me, and now that I've dropped them again and am not missing it, even that doesn't really mean much to me yet.  Either they have no concept of making good business decisions, didn't think I'd leave again, or are planning some unpleasant itemizing costs that I wouldn't agree to.  The last time they asked me to complete a survey, I gave them something like a 60% satisfaction rating and the only positive comment I had for them was that at least they aren't Comcast, whom I've had before and never want to deal with again.

No matter how much of a wall you write you can't change the laws of physics. Even your mobile phone works better in the winter when the trees don't have leaves.


Understood. I apologize to you and anyone else who suffered through my rant. (Honestly, zero snark intended in that. Was crunched for time and cut said time from edit phase rather than writing. Sorry, all.)

I have no intentions of revising the laws of physics or human nature to meet my needs and fully understand the world doesn't revolve around me. That said, I did pay full price through Dish's aggravation and multiple tech visits of them inconveniencing me to be tied to my home for them to offer no good solution to the problem that their service is not compatible with trees that were visible on first install. So be it. No ill will. I just moved on and thought I'd share in case it helps others. Utilities will be utilities, I guess.
 
2014-05-21 02:32:48 AM
Isn't there only one major one?  and one major Satellite provider once the Uverse takeover happens?    Maybe we should all start reading books again.
 
2014-05-21 03:39:38 AM

scottydoesntknow: Am I missing something, or are none of the percentage changes actually correct?


I'm guessing top score is less than 100.
 
2014-05-21 07:56:33 AM

Jument: All huge corporations suck. Some suck slightly more and some slightly less, but they all suck.


I'm a big fan of Directv.  Fantastic customer service and have no problems giving you introductory rates as long as you call.
 
2014-05-21 08:37:15 AM

Deucednuisance: Cut the cord in favor of Roku and Smart TV browsing (Netflix, Hulu, etc.) and OTA digital.  Saving about $80/month.  About the only thing I miss is live versions of The Daily Show and Colbert Report.

(And I don't miss them that much.)


Well, you can always watch them a week after they air on the Comedy Central website. Unless maybe now it will only be on that app they want you to download onto an i-pad or smartphone, but that is not good viewing, IMO.
 
2014-05-21 09:01:18 AM

durbnpoisn: I had Cablevision for many years.  The price kept going up.  Their service was spotty, the signal gave out from time to time.  There were glitches while just watching a regular show.  Their HD was inconsistent.  And here's the kicker - I like to sometimes watch TV on my tablet after everyone else has gone to bed.  They had an app for that.  It worked great on my phone.  My tablet, which is 3 years newer and running a newer version of Android was not supported.  Go figure.  A few months ago, they forced me to upgrade the app on my phone.  Now my phone isn't supported either.  Thanks a lot for that guys!

Now, being an Android developer myself, I know for a fact, there is no friggin excuse for that, other than being lazy.

So I went with FiOS.  They have better signal, better picture, and it's more consistent.  They have more HD.  And they have an app that works 100% on my phone AND my tablet, AND my kid's iPhones.
I also have faster internet speeds, and my bill is about $50 less per month.  And they gave me a $250 gift card.

Suck it Cablevision.


ALL of This!  Except substitute Comcast for Cablevision.   I'm fortunate in that both are available in my area.  Freakin' coont at Comcast had the nerve to say to me when I returned all their hardware that I'd be back.  Nope.  Not anytime soon anyway.
 
2014-05-21 09:09:16 AM

loonatic112358: Jayberrysparklesalot: Uhh, I'm not sure that is right.....The G4 channel was all about gadgets, computers, and video gaming. That one went away in the first few months of 2013.The GQ channel is about fashion and the upscale lifestyle for men, I think. I don't watch it, but based on the magazine.....I assume it will be similar. Not 100% sure about it, though./ my new fave network is El Ray by Robert Rodriguez. Old Shaolin style karate flicks, sci-fi movies, action/horror grind house movie Fridays, and the X Files & Dark Angel series.....just awesome!


Sorry it wasn't GQ, it was esquire and it looks like that was canceled
I kind of stopped watching G4 when it seemed to be nothing but Cops reruns
Sort of like when I stop watching food network because it seems to only air diners drive ins and dives
Robert Rodrigez has a network? Awesome


Yeah, we get the Esquire network here on Comcast cable, again on two channels (84 & 118) and that has been just a few months now. It has some good syndicated shows I've liked, and a nice original one called Brew Dogs (beer!). They made one brew out of the San Francisco fog they collected by the bay bridge, and then turned it back into a fog (with some vaporizer device) that you breath in to consume. That was a real wild idea!

Oh yeah, that El Ray (means The King) network is very cool! It is on channel 120 digital tier for us here. Its supposed to be Hispanic oriented programming, but in English language. There are soccer games, and core culture stuff (skate board, bmx bike, etc.) and some court show called Texas Justice. I don't watch that really, I just like the old movies & Sci-fi shows.
 
2014-05-21 11:21:38 AM
Google Fiber coverage map for Austin

Ok apparently you dont understand. Just because their map shows a "projected" release of google fiber, does not mean it is in effect right now. Its where they want to go. Its not operational. It will never be operational. Time Warner will never allow it. Google Fiber has been promised for years now, and its never going to happen. Hell theres a lawsuit about to happen with google and AT&T to stop google from using their poles just to keep it from happening.

give up, its never going to happen. In texas at least.
 
2014-05-21 11:22:14 AM
img.fark.net

Comcast is the worst company in America


Who did Comcast beat out to become the most hated corporation In America?


* Monsanto
* Koch Industries
* Time Warner Cable
* SallieMae
* Microsoft
* 26 other companies


So "congratulations" to Comcast for winning the race to the bottom.
 
2014-05-21 09:30:26 PM

orclover: We will never ever ever ever have Google Fiber in Texas because Time Warner has a strangle hold on internet service here. IF you dont like it, farking move.

/EVER


Well that explains Austin... but San Antonio's expatriation from Texas is going to be a bit more difficult to explain.  Some parts of Austin can get Google Fiber and San Antonio is supposed to start in 2015.

Plus they don't have a stranglehold in Texas.  You could always become an imperial subject, join the dark side and get service from the Death Star.
 
2014-05-21 10:36:37 PM

Jayberrysparklesalot: Oh yeah, that El Ray (means The King) network is very cool! It is on channel 120 digital tier for us here. Its supposed to be Hispanic oriented programming, but in English language. There are soccer games, and core culture stuff (skate board, bmx bike, etc.) and some court show called Texas Justice. I don't watch that really, I just like the old movies & Sci-fi shows.


sounds like what i would expect from a tv station for guys from san antonio
 
2014-05-22 01:55:47 AM
Cable One recently put the screws to Viacom and dumped ALL Viacom channels from its lineup because Viacom was demanding a steep rate increase from Cable One.

Cable One claims it wasn't able to cut a deal with Viacom to keep just a few of the "better" channels, so it said adios.

I miss Comedy Central some and one or two others a teensy bit, but otherwise, whatever.

The loathsome thing on Cable One's part is that it won't use its "victory" to help out its subscribers. I'm sure it's not paying nearly as much for the replacement channels.
 
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