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(Quartz)   Don't sound the death bell yet for AOL. They still have 2.4 million paying subscribers   (qz.com) divider line 26
    More: Strange, AOL  
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558 clicks; posted to Business » on 08 May 2014 at 11:09 AM (23 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



26 Comments   (+0 »)
   
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2014-05-08 09:57:13 AM  
Why?
 
2014-05-08 10:07:15 AM  
I know one, apparently for godonlyknowswhy she wanted to keep her dumb email address. granted it's cheap, but who the hell pays for an email address?
 
2014-05-08 11:09:46 AM  

browneye: Why?


I'm quite sure the pie chart of people with AOL will mostly contain:

1) Elderly people who learned it and don't want to re-learn anything (and either don't have younger people to correct them or aren't listening to the advice of the younger people)

2) People who don't pay close attention to the fact that they're still being charged

3) People who don't understand that it's possible to connect elsewhere without also paying AOL

4) Dead people with open bank accounts that aren't being monitored very closely
 
2014-05-08 11:13:44 AM  
That is more viewers than MSNBC has.
 
2014-05-08 11:17:59 AM  

OregonVet: I know one, apparently for godonlyknowswhy she wanted to keep her dumb email address. granted it's cheap, but who the hell pays for an email address?


I was on AOL back in the mid 90s for a spell. I still have that email address too, which is my spam/sign up address. You can keep your email if you cancel, is my point.

Of course, explaining that to old people may prove futile.
 
2014-05-08 11:32:41 AM  

Langston: browneye: Why?

I'm quite sure the pie chart of people with AOL will mostly contain:

1) Elderly people who learned it and don't want to re-learn anything (and either don't have younger people to correct them or aren't listening to the advice of the younger people)

2) People who don't pay close attention to the fact that they're still being charged

3) People who don't understand that it's possible to connect elsewhere without also paying AOL

4) Dead people with open bank accounts that aren't being monitored very closely


5) Cable-cutters who literally have no other option for internet access.
 
2014-05-08 11:34:29 AM  
AOL still has a lot of seniors who use it because they don't know how to use anything else. They will die off, and will not be replaced by young users.
 
2014-05-08 11:41:44 AM  

OregonVet: I know one, apparently for godonlyknowswhy she wanted to keep her dumb email address. granted it's cheap, but who the hell pays for an email address?


You don't.  I still have mine, from when I worked there.  Lots of people in NOVA have AOL addresses, what with HQ right down the road.
 
2014-05-08 11:41:46 AM  
Subby, that's a little like saying my 90 year old grandpa on a ventilator isn't dead yet. Technically he's not dead, but nobody is expecting him to jump up and start living life again.
 
2014-05-08 11:42:34 AM  

Langston: browneye: Why?

I'm quite sure the pie chart of people with AOL will mostly contain:

1) Elderly people who learned it and don't want to re-learn anything (and either don't have younger people to correct them or aren't listening to the advice of the younger people)

2) People who don't pay close attention to the fact that they're still being charged

3) People who don't understand that it's possible to connect elsewhere without also paying AOL

4) Dead people with open bank accounts that aren't being monitored very closely


5) People who get frustrated with AOL's time-consuming cancellation process, and hang up without canceling.

This is such a spectacularly profitable business model for AOL that it is being picked up by other products, like the Wall Street Journal web site and Sirius Satellite Radio subscriptions, who pretty much allow payment ONLY by automatic credit card withdrawals.

/NEVER sign up for automatic credit card payments.
//Particularly when you can't cancel via their internet site, and have to call their sales department and speak to someone whose job is to talk you out of canceling.
//And don't look for help from your credit card company.
///You authorized it, you deal with it.
 
2014-05-08 12:07:18 PM  

MusicMakeMyHeadPound: Langston: browneye: Why?

I'm quite sure the pie chart of people with AOL will mostly contain:

1) Elderly people who learned it and don't want to re-learn anything (and either don't have younger people to correct them or aren't listening to the advice of the younger people)

2) People who don't pay close attention to the fact that they're still being charged

3) People who don't understand that it's possible to connect elsewhere without also paying AOL

4) Dead people with open bank accounts that aren't being monitored very closely

5) Cable-cutters who literally have no other option for internet access.


6) People living out in the middle of nowhere who don't want to spend crazy amounts on satellite internet ($50/mo, 12 down, 3 up, 10GB monthly cap for Exede)
 
2014-05-08 12:18:51 PM  
What's an AOL? LOL!!!
 
2014-05-08 12:22:37 PM  

rvesco: //Particularly when you can't cancel via their internet site, and have to call their sales department and speak to someone whose job is to talk you out of canceling.


Are you a passive aggressive sort that struggles to ball up and say no to some 22 year old on the phone?
 
2014-05-08 12:39:24 PM  
They're unable to cancel. Feck AOL and its cancellation policy.
 
2014-05-08 01:09:18 PM  
I liked AOL because they were so kind to me by mailing me floppy disks so I didn't have to buy any.
 
2014-05-08 01:40:40 PM  

OregonVet: I know one, apparently for godonlyknowswhy she wanted to keep her dumb email address. granted it's cheap, but who the hell pays for an email address?


She doesn't need to pay to keep her email address OR to use the AOL client - all are free now.  Unless she's on dial-up, AOL should be free.
 
2014-05-08 01:57:40 PM  
My 78 year old Mother in law still uses AOL dial up. She doesnt have much money and DSL or cable are still half again as much as AOL.

/as cox techs rub their nipples during customer service.
 
2014-05-08 02:09:34 PM  
Death knell subby you moran.
 
2014-05-08 02:23:38 PM  
When my mom (yeah, she didn't want to learn another provider's service) passed I went in and cancelled her AOL. Took about 5 minutes.

/unintentional whiteknight
 
2014-05-08 02:31:51 PM  

verbaltoxin: rvesco: //Particularly when you can't cancel via their internet site, and have to call their sales department and speak to someone whose job is to talk you out of canceling.

Are you a passive aggressive sort that struggles to ball up and say no to some 22 year old on the phone?


I can say no once. Twenty, thirty or more times gets a little tiresome:

http://www.nbcnews.com/id/13447232/ns /business-cnbc_tv/t/how-hard-can - it-be-cancel-aol-account/
 
2014-05-08 02:51:39 PM  
If they're happy with the service they're getting, why bother to switch to something else? Young people get sucked into change for the sake of change.
 
2014-05-08 02:54:47 PM  

zerkalo: When my mom (yeah, she didn't want to learn another provider's service) passed I went in and cancelled her AOL. Took about 5 minutes.

/unintentional whiteknight


she is still not going to sleep with you?
 
2014-05-08 03:23:27 PM  

zerkalo: When my mom (yeah, she didn't want to learn another provider's service) passed I went in and cancelled her AOL. Took about 5 minutes.

/unintentional whiteknight


When my aunt died in 2006, we had so much trouble cancelling her account (they wanted her password, as if they hadn't been around long enough to have come up with a policy for customers dying) that we eventually just cancelled the credit card that was auto-paying it and let the payments lapse. When we sold her condo months later, she was still getting junk mail from them warning that her account was about to expire.
 
2014-05-08 04:10:19 PM  
I was standing in line yesterday behind someone who gave their email address to the clerk as something at aol.com. They were older, but definitely not old so I was a little surprised. I was kinda hoping it was a fake email but now I'm thinking maybe it wasn't...
 
2014-05-08 05:04:59 PM  
I'm still using AOL, and I'm gettinNO CARRIER
 
2014-05-08 05:58:38 PM  

OregonVet: I know one, apparently for godonlyknowswhy she wanted to keep her dumb email address. granted it's cheap, but who the hell pays for an email address?


Lots of people do. It makes sense if you want to be the customer, not the product.

You can register your own domain.

Dunno about AOL though.
 
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