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(News.com.au)   Disabled airline passenger forced to stand for 3 hours on his flight. Apparently the crew skipped the day they trained about treating the handicapped   (news.com.au) divider line 49
    More: Fail, Virgin Australia, airport terminals, Jet Star Inc., business class  
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7992 clicks; posted to Main » on 06 May 2014 at 1:08 AM (32 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



49 Comments   (+0 »)
   
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2014-05-06 12:21:27 AM  
"Disabled passenger tries to use condition to get extra leg room for no charge; is sad when it fails"
 
2014-05-06 12:49:59 AM  

Gig103: "Disabled passenger tries to use condition to get extra leg room for no charge; is sad when it fails"


FTA: So he asked for another solution. But despite seeing numerous suitable options, both in economy and business class, Mr Cawthorn claims the cabin supervisor refused to accommodate him, due to "airline policy". He even offered to pay for an upgrade, but was denied
 
2014-05-06 12:59:02 AM  

Bathia_Mapes: He even offered to pay for an upgrade, but was denied


I saw that, but if he knew it was a problem, why not book the premium cabin to begin with? Maybe he was denied because there weren't any seats.
 
2014-05-06 01:12:12 AM  
0.tqn.com

She feels his pain....
 
2014-05-06 01:14:39 AM  
resources1.news.com.au

disabled my ass.  that's a terminator!!!
 
2014-05-06 01:16:23 AM  
He was supposed to declare his disability when he got the ticket, that's why they were unable to accommodate him. Also lost his limbs doing stupid shiat
 
2014-05-06 01:16:57 AM  

hardinparamedic: She feels his pain....


I think we should leave Stephen Hawking's mother out of this.
 
2014-05-06 01:19:28 AM  

itsaidwhat: hardinparamedic: She feels his pain....

I think we should leave Stephen Hawking's mother out of this.


Hey, she did help hide Helen Keller from the Nazis in that attic.
 
2014-05-06 01:21:44 AM  
Declare needs at ticket purchase and get there on time. They gave him a row of three seats and that wasnt enough?????
 
2014-05-06 01:23:06 AM  
Well, fused leg (non-working knee) isn't in the usual disability playbook. They shifted him around, but his only good option would have been a seat with a large gap. I don't know the airplane layout, but usually the emergency row would suit the leg space, although he might be DQ'd on the ability to operate the door.
 
2014-05-06 01:24:14 AM  
Gotta hand it to him, he's going ahead with his complaint even though he doesn't have a leg to stand on.
 
2014-05-06 01:24:52 AM  

wildcardjack: Well, fused leg (non-working knee) isn't in the usual disability playbook. They shifted him around, but his only good option would have been a seat with a large gap. I don't know the airplane layout, but usually the emergency row would suit the leg space, although he might be DQ'd on the ability to operate the door.


It's called the bulkhead and people pay extra for those seats and they are first to go.....
 
2014-05-06 01:25:14 AM  
A "motivational speaker" and author got free press for being a whiny biatch?  Seems legit to me.
 
2014-05-06 01:27:26 AM  
Unless his disability is forgetting he has a disability, he should take responsibility for assuring his own comfort. I've been squashed in many a sh:tty seat and never once did I not have the option to buy a first class seat at booking. And anyone that's a platinum or higher flyer knows the drill - you go online and choose the flight and the equipment that has the open seat that you want. If you don't do that, you takes your chances. I've had plenty of aisle seats with a fatty in the middle seat pushing me into the aisle so that I get banged by the cart. Yes, it sucks but you screw on a smile and survive it. Whiners.

Pro-tip: Take two Tylenol PM's after the flight takes off. They'll knock you out, you won't give a crap about your sh:tty seat and you'll actually be rested when you arrive over night.
 
2014-05-06 01:30:21 AM  
He's actually kinda cute. I just feel sad he didn't tell them in advance so that they could have better served him. But you got to give him credit for being true to his motivational speaking about overcoming adversity and being a man and just "dealing with it".
 
2014-05-06 01:30:24 AM  
He said he "usually upgrades to business class" but there "wasn't time", yet he saw many available options after boarding the plane?

If he had time to buy a ticket, why didn't he have time to buy business class instead of economy? Does it take longer?

Also, I can't remember the last time I purchased airfare without being shown a diagram of the plans and given the option to choose my own seat.

I have to agree with gig103. He's used the "I'm disabled" thing to get a free upgrade before and was ticked that it didn't work this time.
 
2014-05-06 01:30:28 AM  

jekfark: Gotta hand it to him, he's going ahead with his complaint even though he doesn't have a leg to stand on.


If it's one thing I can't stand, it's a guy that gives a hand to himself. The subject of this article should be taken out back and shot! Along with the author of this post. I've never seen seen such and underhanded attempt at comedy in all my life!
 
2014-05-06 01:31:35 AM  
Meh, he's shorter than I am and travels all the time it seems.  You don't wait until you are in the air to resolve the issue of not enough "leg room".

He offered to pay the extra fee so I guess just let him swipe his credit card in the ass of the nearest "air hostess" and be done with it.  That's how it's done right?
 
2014-05-06 01:33:22 AM  
Nothing? Is this thing on?
 
2014-05-06 01:34:11 AM  

jekfark: Gotta hand it to him, he's going ahead with his complaint even though he doesn't have a leg to stand on.


I think somewhere, Spider Robinson is proud of you.
 
2014-05-06 01:35:57 AM  

itsaidwhat: And anyone that's a platinum or higher flyer knows the drill - you go online and choose the flight and the equipment that has the open seat that you want. If you don't do that, you takes your chances.


That's the kicker for me, he knows the routine as well as the staff.

"I'm just a caveman platinum level frequent flyer. Your booking and seating policies are too complex for me to understand"
i.imgur.com
 
2014-05-06 01:36:23 AM  
"So Mr Cawthorn had no choice but to stand for three hours near the lavatory, which made his leg and back very sore."

So basically the same condition as everyone else on the flight in the cheap seats?

/flying cattle-cars
 
2014-05-06 01:36:24 AM  
"He was relocated to a row of three empty seats but his leg, which doesn't bend at all, extended into the aisle and was repeatedly hit by other passengers and the food trolley. "


Sounds to me like he could have sat down if he was that uncomfortable. Just, you know, let people that are approaching know you're in the way.
 
2014-05-06 01:38:47 AM  
Sounds like he was just trying to get a leg up on the airline
 
2014-05-06 01:39:35 AM  

itsaidwhat: Pro-tip: Take two Tylenol PM's after the flight takes off


I'd recommend Benadryl instead... Same active ingredient for the drowsy feeling (as I understand), but no acetaminophen eating away your liver.
 
2014-05-06 01:42:48 AM  

audiblesmile: wildcardjack: Well, fused leg (non-working knee) isn't in the usual disability playbook. They shifted him around, but his only good option would have been a seat with a large gap. I don't know the airplane layout, but usually the emergency row would suit the leg space, although he might be DQ'd on the ability to operate the door.

It's called the bulkhead and people pay extra for those seats and they are first to go.....


From the article, it sounds like he tried that. I'm thinking the solution should have been an attendant's jumpseat.
 
2014-05-06 01:49:14 AM  
Sure, here's your parachute.
 
2014-05-06 02:03:48 AM  

Too Pretty For Prison: A "motivational speaker" and author got free press for being a whiny biatch?  Seems legit to me.


^^ Done in one.
 
2014-05-06 02:05:58 AM  

Bathia_Mapes: Gig103: "Disabled passenger tries to use condition to get extra leg room for no charge; is sad when it fails"

FTA: So he asked for another solution. But despite seeing numerous suitable options, both in economy and business class, Mr Cawthorn claims the cabin supervisor refused to accommodate him, due to "airline policy". He even offered to pay for an upgrade, but was denied


I'm sure the stewardess was equipped to run over with a card reader for his visa, in the cabin, while preparing for takeoff...not. He knew they wouldn't be able to run the charges, he just using this to get free press.
 
2014-05-06 02:06:59 AM  

Gig103: itsaidwhat: Pro-tip: Take two Tylenol PM's after the flight takes off

I'd recommend Benadryl instead... Same active ingredient for the drowsy feeling (as I understand), but no acetaminophen eating away your liver.


Two. Not twenty. Just two.

BTW - It's the free booze in 1st class that's eating your liver...

/amirite?
/made the upgrade to 1st class on a 4hr flight tonight.
/but it doesn't do anything for the collection of blood clots that I made in cattle class going the other direction last night.
 
2014-05-06 02:23:25 AM  
What a whiny coont.

I bet he also purchases a single piece of fruit and then stands in line to complain about it.
 
2014-05-06 02:32:56 AM  
Handicapped peeps get all the best car parking bays at the mall so fark him.
 
2014-05-06 02:33:24 AM  
I am not sure what his motivational speeches are about. What? Don't fall asleep (possibly drunk) at the wheel and lose some limbs like a total jackass like me?
 
2014-05-06 02:39:46 AM  

abiigdog: I'm sure the stewardess was equipped to run over with a card reader for his visa, in the cabin, while preparing for takeoff...not. He knew they wouldn't be able to run the charges, he just using this to get free press.


They found him a whole row, and that takes some doing given how full flights are these days. Not having the actual story, I like to think that the attendant, knowing this guy's end-game for a free upgrade, moved a few other folks up to first/business in order to get him the whole row.
 
2014-05-06 02:59:01 AM  

Bathia_Mapes: Gig103: "Disabled passenger tries to use condition to get extra leg room for no charge; is sad when it fails"

FTA: So he asked for another solution. But despite seeing numerous suitable options, both in economy and business class, Mr Cawthorn claims the cabin supervisor refused to accommodate him, due to "airline policy". He even offered to pay for an upgrade, but was denied


I'm not buying his story,  He's 190 cm.  Okay, that's about 6'3" - he's not short.  I'm almost that tall and I can sit on an airplane and stow my legs under the seat in front of me without bending them and there's still some space left if they were longer.

It's not comfortable and when the food "trolley" is not in service, I'll sometimes let my feet hang out in the aisle.

And even though this happened in Australia, I can't imagine they're that different than the US in that most flight crews would prefer that you sit in your seat with your seatbelt on than stand around taking up space in the aisles or by the bathrooms.
 
2014-05-06 03:03:58 AM  
"Unfortunately this information was not provided in advance and therefore while our crew endeavoured to assist Mr Cawthorn within safety policies and procedures, we were unable to meet his requests on this occasion

No, the airline--and everyone else here on Fark--is missing the entire point. They didn't,in fact, attempt to assist this guy at all. They had their "policies and procedures" which are apparently cast in stone and didn't bother to deviate one bit. You are supposed to notify the airline ahead of time: End of story. Was it impossible for you to do so? Tough f*cking titty.

Did the flight attendants ask anyone if they would mind changing seats? To be upgraded if that was their preference? Apparently not--because there's no mention of that being done. And as far as his not being able to pay on the flight--you move the guy to a different seat and then charge him the difference when the plane lands, dummies. It's not like he can flee the airport without paying, since he kind of has to go through the entire place to get out of the building.

But clearly the flight attendant, like everyone here on Fark, did not think of that. They thought--as you all did--"We can't charge his credit card for the ticket, ohnoes! We must not give him a free upgrade because that would be wrong!" And so they didn't. Nor did they think to ask another passenger if they would mind changing seats, because "That wouldn't be 'fair'." Or they thought--as you all did--this guy with one arm and one leg is just trying to scam the airlines. I'm surprised nobody suggested he cut off his own limbs so as to get free goodies around the world.

No--this is just a failure of imagination and a blind adherence to THE RULEZ because they are THE RULEZ. And how it is is "safer" to have a disabled passenger stand at the rear of the plane for 3 hours than to comp him a seat because RULEZ is beyond my comprehension, even if his only intent was to scam a free upgrade. The cost of the upgrade (cost of 1st class - cost of coach) has to be less than cost of lawsuit if the plane hit an air pocket and he got thrown against the ceiling.
 
2014-05-06 03:41:10 AM  

Gyrfalcon: "Unfortunately this information was not provided in advance and therefore while our crew endeavoured to assist Mr Cawthorn within safety policies and procedures, we were unable to meet his requests on this occasion

No, the airline--and everyone else here on Fark--is missing the entire point. They didn't,in fact, attempt to assist this guy at all. They had their "policies and procedures" which are apparently cast in stone and didn't bother to deviate one bit. You are supposed to notify the airline ahead of time: End of story. Was it impossible for you to do so? Tough f*cking titty.

Did the flight attendants ask anyone if they would mind changing seats? To be upgraded if that was their preference? Apparently not--because there's no mention of that being done. And as far as his not being able to pay on the flight--you move the guy to a different seat and then charge him the difference when the plane lands, dummies. It's not like he can flee the airport without paying, since he kind of has to go through the entire place to get out of the building.

But clearly the flight attendant, like everyone here on Fark, did not think of that. They thought--as you all did--"We can't charge his credit card for the ticket, ohnoes! We must not give him a free upgrade because that would be wrong!" And so they didn't. Nor did they think to ask another passenger if they would mind changing seats, because "That wouldn't be 'fair'." Or they thought--as you all did--this guy with one arm and one leg is just trying to scam the airlines. I'm surprised nobody suggested he cut off his own limbs so as to get free goodies around the world.

No--this is just a failure of imagination and a blind adherence to THE RULEZ because they are THE RULEZ. And how it is is "safer" to have a disabled passenger stand at the rear of the plane for 3 hours than to comp him a seat because RULEZ is beyond my comprehension, even if his only intent was to scam a free upgrade. The cost of the upgrade (cost of 1st class - cost of coach) has to be less than cost of lawsuit if the plane hit an air pocket and he got thrown against the ceiling.


Have you ever been on a plane?
The aircraft does NOT, repeat, does not take off or land unless everyone is seated and buckled.

He obviously had a safe spot, or they never would have left the ground. The same spot he would have been directed to in turbulence. The same spot he sat when they landed.

It's a five to six hour flight. He stood for half of it. It was his choice to stand at the back, in the WAY, to make his point. Food and beverage service carts probably traveled past his seat four times.

He wasn't comfy. Wah. Nobody is. He is platinum wah, big deal high roller. It's Virgin. The McDonalds of airlines.
 
2014-05-06 07:05:50 AM  

Gyrfalcon: No, the airline--and everyone else here on Fark--is missing the entire point. They didn't,in fact, attempt to assist this guy at all.


"...he asked the cabin supervisor to be moved.

He was relocated to a row of three empty seats..."

They gave him an entire ROW, and h still wasn't satisfied. What, he couldn't sit a little sideways and put his leg(s) diagonally in a volume of THREE legrooms? BS.
 
2014-05-06 07:32:16 AM  

HindiDiscoMonster: not all armrests go up... some are static, so unless he has the ability to phase through solid objects (namely those armrests), then how would he sit exactly?


Put his 'stiff leg' at an angle, and tuck his other one under or over. In no case does either leg touch an ARMrest.

As someone else pointed out, they would not have taken off if he was not in a seat and strapped in. So, he HAD a place to sit. Maybe it wasn't comfortable. But who is, on a flight, these days??
 
2014-05-06 08:47:39 AM  
I fly for business and 1) this guy is full of shiat and 2) Fark doesn't know shiat about flying.


He GAMBLED AND LOST. He was expecting to get upgraded due to his disability and the airline wasn't going for his bluff. Kudos on the airline for giving him an empty row. I can't imagine HOW he couldn't be comfortable in an empty row--3 open seats? I've balled up and SLEPT on 3 seats, and you can't tell me that your 'leg' doesn't fit across 3 seats....unless you're Shaq.
If there were seats available in first, he could have purchased them at time of check in. Trust me--the airline does everything they can to sell these.
 
2014-05-06 08:48:04 AM  
I have a solution for this, we get Airbus to build special planes with seating that can adjust to all sorts of medical needs of passengers.  Since most fliers won't need such a plane, it can be short and small, and for the heck of it, paint it yellow.
 
2014-05-06 09:03:14 AM  
Oh god. Another special snowflake who needs everyone else to adjust to his special needs.
 
2014-05-06 09:03:19 AM  
Why would you want to sit in a disabled airline?  I'd be up and headed for the emergency exit.
 
2014-05-06 10:08:29 AM  

Gig103: I saw that, but if he knew it was a problem, why not book the premium cabin to begin with? Maybe he was denied because there weren't any seats.


Yeah, it sounds to me like there simply wasn't a suitable spot on the plane.

While I do agree the disability handling can leave something to be desired (our last flight we encountered problems when my wife was injured and in a wheelchair) but I don't think this is the airline's fault.

itsaidwhat: Unless his disability is forgetting he has a disability, he should take responsibility for assuring his own comfort. I've been squashed in many a sh:tty seat and never once did I not have the option to buy a first class seat at booking. And anyone that's a platinum or higher flyer knows the drill - you go online and choose the flight and the equipment that has the open seat that you want. If you don't do that, you takes your chances. I've had plenty of aisle seats with a fatty in the middle seat pushing me into the aisle so that I get banged by the cart. Yes, it sucks but you screw on a smile and survive it. Whiners.


Actually, when it comes to a fattie that doesn't fit their seat I wouldn't accept my seat at all--it's blocked.
 
2014-05-06 11:12:59 AM  

HindiDiscoMonster: Gig103: Bathia_Mapes: He even offered to pay for an upgrade, but was denied

I saw that, but if he knew it was a problem, why not book the premium cabin to begin with? Maybe he was denied because there weren't any seats.

FTA: "So he asked for another solution. But despite seeing numerous suitable options, both in economy and business class, Mr Cawthorn claims the cabin supervisor refused to accommodate him, due to "airline policy". He even offered to pay for an upgrade, but was denied."

Reading comprehension is not your strong suit is it? Or is it a lack of coffee?


As I said to Bathia, I saw those statements. I just think he's full of shiat. A full row is accommodating, and if not a "platinum" flier would know that by now and be marking his reservation accordingly.
 
2014-05-06 12:15:24 PM  

lack of warmth: I have a solution for this, we get Airbus to build special planes with seating that can adjust to all sorts of medical needs of passengers.  Since most fliers won't need such a plane, it can be short and small, and for the heck of it, paint it yellow.


With flavored windows, in case of lickage.
 
2014-05-06 05:38:29 PM  
I can hear his motivational speeches in my head:

"You see, your actions should never have a negative consequence for  you everyone else should have to cater to you and even if they create a way for them to know how special you are and how much catering you need you should avoid that because that is for the other losers to deal with.  You are special and everyone else around you is there for your comfort.  If anything should discomfort you or you put yourself in a precarious situation throw yourself on the ground and whine."

Actually that seemingly is the speech a couple generations have been hearing and adhering to.
 
2014-05-06 05:54:47 PM  
I have no problem with this...

.. As long as the entire crew has to stand as well.
 
2014-05-06 06:53:35 PM  

HindiDiscoMonster: FTA: "He was relocated to a row of three empty seats but his leg, which doesn't bend at all, extended into the aisle and was repeatedly hit by other passengers and the food trolley."

so, as you can see, he did have a seat, but his leg extended into the aisle and it was hit over and over by passengers and the trolly



SO, you're telling me that he was sitting in the seat furthest from the aisle, with his leg diagonally across not one, not two, but THREE leg spaces, and it STILL stuck out into the aisle?

I don't think so.

I mean, airplane seats are narrow, but not that narrow. He was probably sitting in the seat closest to the aisle, with his leg sticking out.
 
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