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(Fox Business)   Pep Boys 4Q only shows a profit for Manny and Moe   (foxbusiness.com) divider line 26
    More: Fail, Pep Boys, quarterly  
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3590 clicks; posted to Main » on 15 Apr 2014 at 9:45 AM (36 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



26 Comments   (+0 »)
   
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2014-04-15 09:48:18 AM  

Pep Boys 4Q only shows a profit for Manny and Moe


So they don't have jack?
 
2014-04-15 09:51:37 AM  
RIP, bone-loving vegetarian.
 
2014-04-15 09:54:26 AM  
Who maintains their own vehicles? I take my vehicle to the dealership for all servicing. They treat me very well and never hesitate to tell me when I need extra maintenance
 
2014-04-15 09:55:52 AM  
I haven't been to Pep Boys in quite some time.   Auto Zone and Advanced both beat Pep Boys to "Buy online and pick up in store".   My local Pep Boys also seems to be a lot messier than the competition.....out of stock, disorganized, etc.
 
2014-04-15 09:56:36 AM  
And this is front page news? Dammit Drew, you're getting sober again, go drink some more and give us something funnier or more interesting to mock.

Please?
 
2014-04-15 09:57:54 AM  
I used to go to PB all the time for parts and service.  Now I typically avoid the place.  Got jerked around too many times on service.  Walked out one day after getting really pissed off about a promised brake job.............the manager called me back and begged me to come back in with the promise of giving me a top of the line brake job for the price of a basic brake job.  He kept is word.  On a subsequent visit it was back to normal............so I haven't been back.    Then I find out that that striped one of my lugs, so I am officially done with that place.
 
2014-04-15 10:03:17 AM  
Main page?
 
2014-04-15 10:03:41 AM  

Born_Again_Bavarian: I used to go to PB all the time for parts and service.  Now I typically avoid the place.  Got jerked around too many times on service.  Walked out one day after getting really pissed off about a promised brake job.............the manager called me back and begged me to come back in with the promise of giving me a top of the line brake job for the price of a basic brake job.  He kept is word.  On a subsequent visit it was back to normal............so I haven't been back.    Then I find out that that striped one of my lugs, so I am officially done with that place.


Pretty much that. Twenty years ago, they were awesome.  Today, not so much.
 
2014-04-15 10:06:53 AM  

DubyaHater: Who maintains their own vehicles? I take my vehicle to the dealership for all servicing. They treat me very well and never hesitate to tell me when I need extra maintenance


Laugh all you want, but some of us would rather enjoy our weekends, and, contrary to popular belief, not every dealership is out to screw you over.

I took my 3-year-old Lexus (but newish to me) in for what I thought was its 45,000 mile service package ($500) and an alignment. However, they told me the previous owner did his 30k service late, so all it needed was an oil change. And it also turned out I only needed a tire rotation, not an alignment. The total bill was under $40. Also I got to drive around in a free loaner car all day

/CSB
 
2014-04-15 10:08:34 AM  

DubyaHater: Who maintains their own vehicles? I take my vehicle to the dealership for all servicing. They treat me very well and never hesitate to tell me when I need extra maintenance


Those of us who are actually men.

I do all of my own maintenance, and most of the repairs when necessary.
 
2014-04-15 10:08:58 AM  

Born_Again_Bavarian: I used to go to PB all the time for parts and service.  Now I typically avoid the place.  Got jerked around too many times on service.  Walked out one day after getting really pissed off about a promised brake job.............the manager called me back and begged me to come back in with the promise of giving me a top of the line brake job for the price of a basic brake job.  He kept is word.  On a subsequent visit it was back to normal............so I haven't been back.    Then I find out that that striped one of my lugs, so I am officially done with that place.


Eh, stripped lugs happen - usually a combination of old, rusty lug nuts and some idiot with an impact wrench. On the little odd tire jobs I do, I usually replace the stripped stud free and offer to do the others at cost plus labor which comes to maybe $25 labor and $15-$30 for the parts. I don't strip a lot of lugs though, I usually remove them by hand, with a short breaker bar and a proper socket.

One dude I trained with years ago was a pro at creating more problems than he solved. He'd do three oil changes at once and frequently put the wrong plug back in a given vehicle. Or put the wrong filter on. Or not take the old filter gasket off, causing the car to immediately spit all the oil out all over the bay as soon as he fired the engine.

/ don't screw your customers, they'll usually come back
// the smart ones anyway, the dumb ones try to chisel you on EVERYTHING. I try to encourage them not to come back.
 
2014-04-15 10:12:17 AM  
I've been reading PopMech from the 1920s. Things are improving by the end of the decade, but when Pep Boys started, cars needed to have their engines taken apart about as often as we change our oil. Tires were good for 10k miles, and a whole car was pretty much wore out by 40k. Except taxis, because they operated 20 hours a day and got monthly once overs companies bragged about getting 75k before an overhaul.

Truely, they don't make 'em like they used to. Thankfully.
 
2014-04-15 10:19:05 AM  
Manny Moe?

As in, I don't know how many mo' hot biatches I can fit in this Porsche!
img.fark.net
 
2014-04-15 10:26:25 AM  
As an O'Reilly employee I get a kick out of this article.

Auto parts stores are only as good as their employees. If they have an idiot working the counter, and you know he's an idiot, ask for someone else.

/Dealerships are what they are. They have access to all parts and tech bulletins on their vehicles so they can do more for you than an independent jobber, but labor rate is usually 20% higher.
 
2014-04-15 10:28:59 AM  

HaywoodJablonski: DubyaHater: Who maintains their own vehicles? I take my vehicle to the dealership for all servicing. They treat me very well and never hesitate to tell me when I need extra maintenance

Laugh all you want, but some of us would rather enjoy our weekends, and, contrary to popular belief, not every dealership is out to screw you over.

I took my 3-year-old Lexus (but newish to me) in for what I thought was its 45,000 mile service package ($500) and an alignment. However, they told me the previous owner did his 30k service late, so all it needed was an oil change. And it also turned out I only needed a tire rotation, not an alignment. The total bill was under $40. Also I got to drive around in a free loaner car all day

/CSB


Well, I'm glad you've got an honest dealership. Many of them can afford to be honest because they charge the very high end of the rate scale; not quite enough to be considered cheating you, but enough for your friends to go daaaayumn. I like to do the very minor work myself and for the rest find a reasonably-priced and honest mechanic. Which is getting easier to do in these Internetz days.
 
2014-04-15 10:30:02 AM  
I just have my wife do all our vehicle maintenance. No really.

Going to miss pep boys, Autozone is a clusterfark of walmart proportions.
 
2014-04-15 10:30:25 AM  

HaywoodJablonski: Main page?


Agreed. Is the Business page always this dull?

I read it three times searching for the Main-page-worthy zinger. Nothin'. Even the headline doesn't make a lot of sense.
 
2014-04-15 10:33:00 AM  

Born_Again_Bavarian: I used to go to PB all the time for parts and service.  Now I typically avoid the place.  Got jerked around too many times on service.  Walked out one day after getting really pissed off about a promised brake job.............the manager called me back and begged me to come back in with the promise of giving me a top of the line brake job for the price of a basic brake job.  He kept is word.  On a subsequent visit it was back to normal............so I haven't been back.    Then I find out that that striped one of my lugs, so I am officially done with that place.


Agreed.  Used to use them for pretty much all maintenance issues.  That was until they screwed up a radiator job and refused to fix it.  Found a local garage that does excellent work for less.
 
2014-04-15 10:38:23 AM  

orclover: Going to miss pep boys, Autozone is a clusterfark of walmart proportions.


That's true, if you actually try talking to anyone who works at Auto Zone.  I buy the parts on line and pay with a credit card.  I pick up the parts later in the day.  So far, no problems.  How much skill does it take to pick parts off a shelf?
 
2014-04-15 10:58:13 AM  
Let's see. My hubby works for a larger dealer chain. They happen to have VW. I love VW. I'm not really shopping but find a lovely 2012 Certified Pre-Owned jetta wago, TDI, manual panoroof and nav. It's $2k under the next closest manual I can find (with half the miles of that similarly equipped car) and they cut me another $850 off to make the sale. Ok, that's not so bad. Until: to keep your CPO warranty of 5 years and 60,000 miles you cannot add a trailer hitch to it, unless it's a VW OEM Accessorry (not sold in North America). Erm... ok, I have a hitch based bike carrier already, so how much are the carrier rails for my bike? Oh, $350 for the bike carrier and another $200 (employee costs...) for the cross bars. For what we spent on the cross bars and carrier rack, I could have bought my Trek 3 times over.

All was well until the car had an actual problem. At 29,000 miles the synchronizer for 5th gear cracked. This is not an unheard of issue for the 6MT transmission, but it is pretty rare. My luck, I suppose. I take it in and they keep it not quite three weeks and replace it all free of charge.

3,000 miles later, the driver side axle unbolts  from the transmission on my way to Richmond on I-85. VW "Roadside" refused to tow me to the dealership that did the last repair because it was 100 miles away. They said they could comp 25 miles and I could pay something like $4 a mile over that. Yeah, no thanks, I have AAA. They did however tow me to the closest dealership which was roughly 32 miles away. Why didn't I let them handle it? Past experience has shown me if one dealer screws up and it's not a warranty claim, you have to pay for the repair to the new dealer, and then request reimbursement from the at fault dealer. Who can then deny line charges.

I'll spare the fight to get a tow with AAA back home from Richmond, in a snow storm, in the south. I got a cantankerous driver who reminded me every 15 minutes that "this is a bad idea" and that "6 other companies turned you down." We made it to the dealer unscathed.

A week later they have the car running again, fully admitting this failure was the result of their workmanship. I picked up the 2012 and traded it for a 2009 with 70k miles (same transmission, different color) in Baltimore the next day. I haven't regretted the decision since.

********************

Fun story about the transmission repair. I was rebuilding a 2000 TDI for my dad at the time it was in their shop with the transmission out. I walked in via the front door (something I never really do) and wasn't sure how to get to parts from there (I always entered from the service side). The lady tells me and I thank her. Some older salesman is sitting by the glass doors that lead into the customer waiting area/service writer stations/cashier/parts counter area. As I walk by he opens up with "You know... you wouldn't need those parts if you had a brand new car." Without stopping, or skipping a beat, my retort was "Oh, I have a new one, it's sitting in the back of this very shop with the transmission out at a mere 29,000 miles." The receptionist dropped the phone. The GM apologized profusely. And then, we had the axle mishap.

So, yeah, I do the routine stuff. It takes me so little time and saves me so much headache [and money] I simply refuse to buy a car tied to a manufacturer for repair for any length of time. If you've never had such issues, then perhaps you're the blessed ones. This axle mishap was the 4th and final time a dealer has screwed me over. You don't see this from independent shops whose reputation is live or die. I can't get keys made from anyone but VW*. They're the only game in town for some parts, and they know it, thus you get monopolistic customer service when it comes to actual service.

*I can get keys made from other places, but they're often not much cheaper and sketchy like KeyHarbor. I also am well aware that I can defeat the immobilizer and then have any nickel-metal key cut by any locksmith and use it with my car. It's sad I have to know this, but again, the dealers haven't exactly been helpful.

Don't start me on my convertible and their ineptitude with it.
 
2014-04-15 11:57:02 AM  
Only them? Jack off?
 
2014-04-15 12:29:24 PM  
i am from new jersey and

4 Q

has a different meaning !
 
2014-04-15 12:43:57 PM  
Heh. One of my neighbors went to Advance to get a new battery... and they hooked it up backwards. Ie positive cable to negative terminal, et cetera. Blew a bunch of fuses and fried some relays. Strangely enough, did NOT fry the 100 amp fusible link. I got to replace that a week later when it finally let go.
 
2014-04-15 12:48:38 PM  
I've used Pep Boys a few times..I took my Dodge Caravan to them for a massive coolant leak, turns out it was 600 bucks to fix a steel hose that runs all the way from the engine to the rear heater. They wanted another 600 to replace my rack and pinion due to a small leak.. Fixed the leak with Lucas Power Steering stopleak, and not had any further issues. Cost me $10 bucks to fix it.
 
2014-04-15 06:17:35 PM  
I think I'm the only one that has had good service at my local Pep Boys (although it has been a year or two). I had a lot of work done on my previous car there, and they have offered me discounts for the job not being done on time, accepting coupons they really didn't have to honor, and even replaced a few of my lug nuts for free when they 'broke' (or they screwed up removing..idk, it was an old shiatty car). I have since found a local mechanic though, so I only go there for the occasional part or oil when I don't feel like trekking to Walmart. There is an autozone down the road, but it always weirds me out..I don't know why. Advance is good only if you order online for in-store pickup (crazy coupons like $40 or sometimes $50 off $100, etc. Good for things that don't go on sale very often).
 
2014-04-16 12:53:25 PM  
I love that West End Girls song they released back in the 80s.
 
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