Do you have adblock enabled?
 
If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(Slate)   Why people hate Spirit Airlines   (slate.com ) divider line
    More: Obvious, Spirit Airlines, flavors, Frontier Airlines, customer complaint, missed connection, nonprofit research, low-cost carrier, step up  
•       •       •

2652 clicks; posted to Business » on 11 Apr 2014 at 9:25 PM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



32 Comments     (+0 »)
 
View Voting Results: Smartest and Funniest
 
2014-04-11 08:23:53 PM  
1) It crosses that line from cheap into trashy.  (Among other things, nickel and diming beyond the point of insanity so that they're not actually cheaper).

2) If you come to ME and ask me to pay another $50 to get on a better airline, eh, I'm not thrilled.  If you come up to some poor family with 4 kids and ask them to pay $50/person, that's $300, and they say no.  So your flight is filled with screaming crotchspawn.  (And then I pay $50 to get away from screaming crotchspawn).  I'm not against the crotchspawn, I'm against the modifier of screaming.

/It's also the only airline where I've cracked the seat tray (twice!!) because there wasn't enough seat space for my knees.
//And then Delta is ALWAYS delayed in that 12 of the last 12 Delta flights I've taken were late by an hour or more.  Including memorably, both my SF-> SLC flight and the connecting SLC -> SF flight.
 
2014-04-11 08:41:38 PM  
fees
 
2014-04-11 08:45:32 PM  
Well, personally, the whole Spirit in the sky thing kinda has bad connotations

/♫ When I lay me down to die, going up in the Spirit of the sky ♫
//yeah... I got nothin'
 
2014-04-11 09:16:51 PM  
early onslaught of Winter Storm Nemo

F*ck you, Slate. Don't buy into this made up Weather Channel bullsh*t.
 
2014-04-11 09:27:39 PM  
Spirit Airlines runs a route ten miles from my house, non-stop to my parent's city, and Mrs. Earguy's parents' winter city.  So we take it fairly often.

I HHHHHAAAAAATE Spirit.  They used to be my favorite airline.  Then came the change in attitude, the extra fees for everything, which somehow turns our $99 fare into $300.  Most cramped seating.  Planes that go from beyond dirty, they're downright grimy.  Plane's bathrooms so filthy they smell.

Avoid them at all costs if you can.
 
2014-04-11 09:48:58 PM  
Hold on I have to pay by $50 complaint fee.
 
2014-04-11 09:49:25 PM  
Spirit airlines, the only airline that can make United look good.
 
2014-04-11 09:51:46 PM  
Why people hate Spirit airlines

Deceptive unbundling.
 
2014-04-11 10:00:27 PM  
I see Airtran complaints went down after being acquired by Southwest.
 
2014-04-11 10:01:37 PM  

LesserEvil: I see Airtran complaints went down after being acquired by Southwest.


I've not really heard a ton of complaints about AirTran to begin with.
 
2014-04-11 10:07:22 PM  
What I'd like to see is A travel site (Like Expedia) allow you to "play" with the kind of travel experience you want.

For example : I always take a carry on (computer bag + emergency undies) and a checked bag. For flights over 3 hours, I like a hot meal. For flights over 6 I want a cold one as well. I want a window seat ... Perhaps I can even specify the weight of my bag, or the wideness of my seat? I'll pay a 10$ premium to ensure I'm not bumped from the plane, and of course, I've had my potbellied pig Fran designated a therapy animal so I can bring them into the cabin with me...

How much will that cost me ?

Of course I can expect to see multiple entries for some flights (Delta will offer me two rates for the same plane flight - they charge more for the "forward" half of the window seats then the rear. ) But I'd probably see that Spirit is charging MORE than other airlines when you take all that into consideration.

Most important; The Pricing data that the airlines might get would be very useful.
 
2014-04-11 10:16:18 PM  

meyerkev: And then Delta is ALWAYS delayed in that 12 of the last 12 Delta flights I've taken were late by an hour or more.  Including memorably, both my SF-> SLC flight and the connecting SLC -> SF flight.


At least they delayed your connecting flight too. Last time we took Delta they delayed MCO -> ATL, and both airports had fog issues. Well, they kept our flight from taking off but let MCO -> STL go early and were then outright pissy when I asked them what they planned to do to get us to our destination.
 
2014-04-11 10:16:22 PM  

The Bestest: LesserEvil: I see Airtran complaints went down after being acquired by Southwest.

I've not really heard a ton of complaints about AirTran to begin with.


I've heard a lot and experienced a few issues myself. The worst thing was Airtran lying to us, resulting in us missing our connector in Atlanta and having to layover in a nasty airport hotel at 1am, then having to spend 2 hours in a security line (apparently the only one open?) the next morning. My Mom got stuck on the runway for 5 hours for some reason flying a non-stop to Las Vegas.
 
2014-04-11 10:29:04 PM  
Spirit has a 40 lb weight limit on checked bags before $25-50 overweight fee kicks in. Other airlines have 52-55 lb limits. A 26 inch bag loaded is going to weigh over 40lbs guaranteed.

Let's help their business model fail by avoiding them.
 
2014-04-11 10:42:21 PM  

The Beatings Will Continue Until Morale Improves: Hold on I have to pay by $50 complaint fee.


It's either that or a $75 abuse fee.

ex-parrot
 
2014-04-11 11:50:24 PM  

CatPeople: Spirit has a 40 lb weight limit on checked bags before $25-50 overweight fee kicks in. Other airlines have 52-55 lb limits. A 26 inch bag loaded is going to weigh over 40lbs guaranteed.

Let's help their business model fail by avoiding them.




Their business model is doing great in Europe(easyJet, Ryanair, etc).
 
2014-04-11 11:54:28 PM  
I've flown Spirit once, to meet my family at the beach. They took my luggage with them when they left a week earlier. So I only had a, well a man purse basically, with my tablet and some other stuff in it. The flight was two hours and it was fine except for a horrible screeching noise at takeoff and landing. I definitely wouldn't want to fly in the same plane for longer though. Not very comfortable.
 
2014-04-12 12:06:05 AM  
THE SPELL IS BROKEN!
 
2014-04-12 12:36:20 AM  

LesserEvil: I see Airtran complaints went down after being acquired by Southwest.


I flew an "operated by airtran" flight on southwest once. ONCE.

baggage fees!

tiny uncomfortable seats!

no legroom!

no access to seats in the front of the plane because there's a first class

why hasn't southwest dissolved airtran yet? they bought them years ago.
 
2014-04-12 12:37:04 AM  
Back when I used to be a cargo jet captain, some guy from Spirit would show up couple times a year in the parking lot of the hanger and give guys going to work the pitch to come fly for them. The only guys that bit where the ones I wouldn't trust to fly rubber dog poo in a Piper Cub.
 
2014-04-12 12:38:53 AM  
 
2014-04-12 12:49:01 AM  
If at all possible I'll always book with Southwest.  They may not be the absolute lowest fare, but they're usually close enough, and they don't hit you with extra fees.

Plus, I like being able to choose my own seat on the plane instead of having one assigned beforehand.
 
2014-04-12 01:03:07 AM  

Tax Boy: why hasn't southwest dissolved airtran yet? they bought them years ago.


You mentioned the reasons in your post. Baggage fees make them a ton of money and their business class is popular so it makes good money too. I don't know if they planned to take so long with integrating the two airlines or if once they got a taste of the sweet cash coming from those sources, they decided to have them as long as possible. Neither fits in with Southwest's marketing so they'll have to go, but I expect they're going to collect that sweet cash for as long as they can get away with it. Not dropping baggage fees is annoying but Airtran's business class isn't fancy but for the price it is a pretty good upgrade over economy. I'll be unhappy to see it go.
 
2014-04-12 01:08:22 AM  

Tax Boy: why hasn't southwest dissolved airtran yet? they bought them years ago.


It's a slow slow process.  Delta has 25 of Airtran's 717's but there are another 63 to go.  Probably late next year before full integration takes place, at least for the average person.  America West's pilots still haven't integrated with the US Airways pilots.
 
2014-04-12 02:48:52 AM  
I fly Alaska a lot. Planes are clean and roomy as you can get for someone 6'2". They're on time and service has always been decent. I use them to fly direct from Seattle to Dallas or to Boston.
 
2014-04-12 07:56:44 AM  
With AirTran you can get first class for something like $40 extra, and often free if you have a business account with them.

I fly out of Atlanta, so I get to use delta or AirTran. Delta has bigger seats for the same price so I usually go with them.
 
2014-04-12 01:15:11 PM  

TedCruz'sCrazyDad: CatPeople: Spirit has a 40 lb weight limit on checked bags before $25-50 overweight fee kicks in. Other airlines have 52-55 lb limits. A 26 inch bag loaded is going to weigh over 40lbs guaranteed.

Let's help their business model fail by avoiding them.

Their business model is doing great in Europe(easyJet, Ryanair, etc).


I think 1 big difference is the europe airlines are so ridiculously cheap that even with paying fees here and there it still ends up being cheaper.
 
2014-04-12 03:33:17 PM  
Once had to fly Spirit for work. Took them from Dallas to Chicago. I had to pay $15 for a non-middle seat. I had to pay something else if I wanted a checked bag in the overhead bin.

The seat had no padding at all, it was like riding on a bench. I'm only 5'6" so legroom is usually not a big problem for me on flights ... not so on spirit where my knees were in the back of the seat in front of me, and someone else's knees were in mine. I can't imaging being a person of average height on their planes, let alone being tall.

And dirty ... omg it was dirty. Grime on everything. Plastic pieces faded and falling apart. The carpets were worn and nasty. I didn't bother going to the restroom. Terrible, terrible experience.

I told work on all future trips I'd rather pay the extra $30 to fly American or Southwest than to get on another Spirit flight.
 
2014-04-12 08:19:17 PM  
eventually spirit will have to step up their game...you can only have so many one and done customers when your market is still small.

/get what you pay for
 
2014-04-13 12:16:37 AM  

epyonyx: I fly Alaska a lot. Planes are clean and roomy as you can get for someone 6'2". They're on time and service has always been decent. I use them to fly direct from Seattle to Dallas or to Boston.


This. Sorry to see the little psalm cards go, but Alaska is still the best carrier if they're going were you want. The employees seem engaged and cheerful, fares are ok (not great), and not so much with the add-ons. Alaskans even get free bags!
 
2014-04-13 04:10:10 AM  

TuteTibiImperes: If at all possible I'll always book with Southwest.  They may not be the absolute lowest fare, but they're usually close enough, and they don't hit you with extra fees.

Plus, I like being able to choose my own seat on the plane instead of having one assigned beforehand.


Except that their check-in method kind of nullifies that choice.  That is, if you're not on the site to check-in precisely 24 hours before your flight, you might as well not have that choice.  That, and the general lack of service makes it even worse, whether it's in the plane or the fact that you're going to some middle-of-nowhere field that's far from your destination.

The Rest of Us, who prefer some predictability on flights (especially red-eye ones) go with pre-reserved seating and get more than what is offered at Checkin Roulette Airlines.

/Quite happy with American Airlines
//They actually give a fark about service compared to Southwest
///Even if you're in the regular class.
 
2014-04-13 04:16:40 AM  

TheGreatGazoo: With AirTran you can get first class for something like $40 extra, and often free if you have a business account with them.

I also hear that they have great service to the Everglades.

I fly out of Atlanta, so I get to use delta or AirTran. Delta has bigger seats for the same price so I usually go with them.
Since Delta farked up the Northwest employees, that airline is a no-go.  Same thing for the airport and the metropolitan area around it - given that the airport is not sanely laid out (for the Rest of Us not flying Delta) and that the city's only innovation is how to steal the next business from the North.
 
Displayed 32 of 32 comments

View Voting Results: Smartest and Funniest

This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »
On Twitter






In Other Media
  1. Links are submitted by members of the Fark community.

  2. When community members submit a link, they also write a custom headline for the story.

  3. Other Farkers comment on the links. This is the number of comments. Click here to read them.

  4. Click here to submit a link.

Report