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(North Jersey)   Good news, Panera customers. The company knows you're too stupid to order their food correctly, so they're going to make it easy for you   (northjersey.com) divider line 71
    More: Silly, Panera, CEO, zoning board  
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2808 clicks; posted to Business » on 09 Apr 2014 at 11:05 PM (19 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-04-09 07:42:29 PM
Panera CEO looks to fix 'mosh pit' ordering system

When I go into Panera I sometimes don't know where to place my order, that's why I just walk in the door and repeatedly shout my order and hope someone eventually takes it. It may be a tad inefficient, but it saves me the horrible embarrassment of looking briefly confused.
 
2014-04-09 07:58:44 PM
I usually know what I want before I go in. The only decision (usually in cold weather) is whether I want soup or not. But yes, I have been in line behind the family of seven, each one of whom needs the entire menu explained to them individually. And only one cashier working.
 
2014-04-09 08:03:02 PM
I like the mosh pit ordering system.   I blackened an old lady's eye last week.
 
2014-04-09 08:34:22 PM
I stepped up to a Panera counter and a terrified trainee was cowering next to his boss.

"Hello", says I.

The kid turns to his boss and says "what do I do"?

Boss says, "Ask him what he wants".

I walked out with two egg and bacon sandwiches, but when I got to the office neither one had any egg or bacon on it.

Utterly useless.
 
2014-04-09 08:55:52 PM
I haven't eaten there in eleven years. But I do remember ordering was awkward. It was kind of like ordering at Subway blind- instead of telling her what to put on the sandwich because I could see the ingredients, I got asked line by line what I wanted or not. For fast food it was always okay tho.
 
2014-04-09 09:04:23 PM
So, like at a WaWa or a Sheetz?
 
2014-04-09 09:13:32 PM
FTFA - The plans also include in-store kiosks where customers can customize their sandwiches without having to explain it to a cashier.

So the headline should be...
...the company knows their cashiers are too stupid to take your order without screwing up.

FTFY
 
2014-04-09 09:19:47 PM

OtherLittleGuy: So, like at a WaWa or a Sheetz?


If you have any difficulties ordering at a Wawa or a Sheetz, you have to retake remedial kindergarten.

At Panera, the only safe items to order are ones that do not require assembly.  You will also need to step around the drooling patrons that have stopped halfway to the counter because they are too stunned to proceed to an order taker.
 
2014-04-09 09:32:01 PM
What's all this about a Pantera mosh pit?
 
2014-04-09 09:40:48 PM
I suppose it would be worth it if the food was exceptional, but it's only a little better than other fast food.  Chipotle is only a little better than other fast food, but at least they manage to churn out your order correctly (since you're watching) in a minimal amount of time.  Panera seems like a whole lot of extra work for no particular reason.  It shouldn't be that hard to make a sandwich.
 
2014-04-09 09:41:01 PM
The confusion is a problem for Panera, which has seen its sales growth slow.


This is what I dislike about capitalism. It's not that Panera bread is losing money, it's not even that they aren't making more money than ever. It's that they're not growing as quickly as they once where. But they are growing.

This is what they mean in "The Matrix" about us being viruses.
 
2014-04-09 09:42:53 PM
What's difficult about the Panera menu?  There are sandwiches, salads, etc, on the menu, they already include the recommended bread selection and condiments for that sandwich, no customization necessary.

Are there people who try to treat Panera like Subway and mix-and-match every little item?  I can see how that would be annoying.
 
2014-04-09 10:08:52 PM

Marcus Aurelius: OtherLittleGuy: So, like at a WaWa or a Sheetz?

If you have any difficulties ordering at a Wawa or a Sheetz, you have to retake remedial kindergarten.

At Panera, the only safe items to order are ones that do not require assembly.  You will also need to step around the drooling patrons that have stopped halfway to the counter because they are too stunned to proceed to an order taker.


Actually, I think Panera 2.0 is making it WaWa simple.
 
2014-04-09 10:23:02 PM
Panera is really becoming something different with this, taking their menu to a new level.  Revolution is their name.  You might be tempted to write a suicide note over this, but I think they'll rise to the challenge.

I ask you, please just give yourself 5 minutes alone with one of these new sandwiches.  Walk on down to a Panera today and have yourself a psycho holiday.
 
2014-04-09 10:24:32 PM
 
2014-04-09 10:38:38 PM

TuteTibiImperes: Are there people who try to treat Panera like Subway and mix-and-match every little item?  I can see how that would be annoying. slow to the point of being annoying


They've sold themselves as an upscale "how you want it" shop so much that millions of insufferable douchebags insist on creating their own sandwich with each order.  The problem is that unlike Subway, there's no customer oversight, nor is than any clear row of ingredients the average customer can point to.  So you have below-average intelligence "sandwich artists" trying to make complicated sandwiches for still below-average intelligence douchebags who think they're at some kind of artisanal food shoppe.  It's a recipe for disaster across the board.

Panera:  For when you absolutely need a 50 minute lunch at 20 minute prices and 3 minute quality.
 
2014-04-09 11:03:58 PM

Lsherm: TuteTibiImperes: Are there people who try to treat Panera like Subway and mix-and-match every little item?  I can see how that would be annoying. slow to the point of being annoying

They've sold themselves as an upscale "how you want it" shop so much that millions of insufferable douchebags insist on creating their own sandwich with each order.  The problem is that unlike Subway, there's no customer oversight, nor is than any clear row of ingredients the average customer can point to.  So you have below-average intelligence "sandwich artists" trying to make complicated sandwiches for still below-average intelligence douchebags who think they're at some kind of artisanal food shoppe.  It's a recipe for disaster across the board.

Panera:  For when you absolutely need a 50 minute lunch at 20 minute prices and 3 minute quality.


Maybe the one near me is just above average, it's usually no more than a 5-10 minute wait between ordering and picking up the bag to go.  I'd also rank the quality far above Subway, Quiznos, and their ilk.
 
2014-04-09 11:10:59 PM

TuteTibiImperes: I'd also rank the quality far above Subway, Quiznos, and their ilk.


Oh, I'd definitely put the quality above all those, but I'd also put other restaurants above them who don't pretend to the fast food throne.  The issue here is time, and whether it's worth waiting the extra for the food.  There's a fine line they have to walk.
 
M-G
2014-04-09 11:14:19 PM

reprobate1125: FTFA - The plans also include in-store kiosks where customers can customize their sandwiches without having to explain it to a cashier.

So the headline should be...
...the company knows their cashiers are too stupid to take your order without screwing up.

FTFY


Indeed the way that statement would seem.  The few times I've had an order messed up, though, it's not been the cashier's fault, as the receipt has been correct.
 
2014-04-09 11:17:43 PM
Hm. Last time I went there for lunch I ordered the mix-and-match of a grilled cheese and broccoli cheese soup (because it is really good) When they paged me to get my order I took the bag back to the office without inspecting it, and discovered I'd gotten a salad instead of my sandwich. Not sure if they farked up my order or if someone was making a comment about my weight. Haven't been back since. Glad to hear they're fixing the ordering process because it's a clusterfark.

/ fat
// csb
 
2014-04-09 11:26:02 PM
Most "fast food" / walk-in restaurants have really bad menu boards. Much too complicated, hard to read, and grouped in a way that must have made sense to somebody, but not so much to a person who maybe doesn't eat there every day.
 
2014-04-09 11:28:26 PM

reprobate1125: FTFA - The plans also include in-store kiosks where customers can customize their sandwiches without having to explain it to a cashier.

So the headline should be...
...the company knows their cashiers are too stupid to take your order without screwing up.

FTFY


Youre version of the headline should use they're or there, to be the right headline.
 
2014-04-09 11:30:53 PM

MayoSlather: Panera CEO looks to fix 'mosh pit' ordering system

When I go into Panera I sometimes don't know where to place my order, that's why I just walk in the door and repeatedly shout my order and hope someone eventually takes it. It may be a tad inefficient, but it saves me the horrible embarrassment of looking briefly confused.


Pretty much this.  Then I never know where to pick up my food.  The pickup area is always nowhere near the ordering area.  I love me some broccoli cheddar breadbowls, but man I hate ordering.
 
2014-04-09 11:35:07 PM
Ahh Panera, the Starbucks of sandwiches.  Bunch of pretentious douchebaggery going on in there.
 
2014-04-09 11:39:39 PM

Earguy: I like the mosh pit ordering system.   I blackened an old lady's eye last week.


25.media.tumblr.com
 
2014-04-09 11:41:20 PM
This:

reprobate1125:
the headline should be...
...the company knows their cashiers are too stupid to take your order without screwing up. and cost a whole $7/hr


and this:

jaylectricity:
It's not that Panera bread is losing money, it's not even that they aren't making more money than ever. It's that they're not growing as quickly as they once where. But they are growing.

This is what they mean in "The Matrix" about us being viruses.



Means headline should read: "Panera management, like all other American businesses, planning to kill jobs so their share prices will go up a quarter of a point."
 
2014-04-09 11:52:49 PM

jaylectricity: This is what I dislike about capitalism. It's not that Panera bread is losing money, it's not even that they aren't making more money than ever. It's that they're not growing as quickly as they once where. But they are growing.

This is what they mean in "The Matrix" about us being viruses.


This. Its not enough that you can run in the black, open new shops, and pay all your people. Not good enough. If you made $100 million profit in 2012 and $80 million in profit in 2013, you are a complete failure, your stock will be savaged, and you will be Chapter 11 by 2015.
 
2014-04-09 11:54:45 PM

MayoSlather: Panera CEO looks to fix 'mosh pit' ordering system

When I go into Panera I sometimes don't know where to place my order, that's why I just walk in the door and repeatedly shout my order and hope someone eventually takes it. It may be a tad inefficient, but it saves me the horrible embarrassment of looking briefly confused.


Sooo it's basically like the Stock Market in movies? I'm kind of glad I've not eaten there yet then...

/Waffles! Buy waffles! Waffles!
 
2014-04-09 11:55:05 PM

A focaccia,
An tomato,
A Cotechino
My Amex Card,
Yay!


www.openculture.com


Amex rejected? Oh well, whatever, nevermind...

 
2014-04-09 11:55:24 PM

Oreamnos: Most "fast food" / walk-in restaurants have really bad menu boards. Much too complicated, hard to read, and grouped in a way that must have made sense to somebody, but not so much to a person who maybe doesn't eat there every day.


I don't know why the new trend in Fast food is to not bother to list all the items on the menu. Yes, its cool your replaced the back-lit board with LCD screens, but  i dont need to see swirling images of burgers and chicken, I need to see a list of the food you sell.

I know you have double cheese burgers, Burger King, but why omit them from the menu?
 
2014-04-10 12:17:01 AM

CSM101: Earguy: I like the mosh pit ordering system.   I blackened an old lady's eye last week.

[25.media.tumblr.com image 412x553]


LOL...after ten years with them them (4 as a GM) I was booted because I cared about my associates...

Nice Photoshop....spot on!
 
2014-04-10 12:24:50 AM
I've never been in a Panera... do they not just subscribe to the revolutionary idea of a menu?
 
2014-04-10 12:34:36 AM
Panera apparently discovered the ordering system at  Specialty's. Nice.
 
2014-04-10 12:48:57 AM
I've never had a problem ordering there, but then maybe I'm not an idiot.

There are a lot of choices, you can combine a half sandwich with a lot of different things, and that's the beauty of it.  You can pretty much get exactly what you want.

And the bread is awesome.

I hope they don't sacrifice flexibility because a few idiots couldn't figure it out.   If it entails just adding screens to assist with ordering as hinted at in the article, that would be just fine.

The food is very good for a chain.  High quality ingredients in the salads, good soups, etc.
 
2014-04-10 01:00:57 AM
i.imgur.com
 
2014-04-10 01:05:15 AM
Oh, I realized pretty early on that Panera is gross for what you pay so I stopped going there. Problem solved.
 
2014-04-10 01:06:47 AM

TuteTibiImperes: What's difficult about the Panera menu?  There are sandwiches, salads, etc, on the menu, they already include the recommended bread selection and condiments for that sandwich, no customization necessary.

Are there people who try to treat Panera like Subway and mix-and-match every little item?  I can see how that would be annoying.


Panera apparently has a secret menu. I was both appalled and stunned when I found this out from somebody who used to work for one.
 
2014-04-10 01:09:52 AM

debug: Ahh Panera, the Starbucks of sandwiches.  Bunch of pretentious douchebaggery going on in there.


This.

I have only been there twice, and both times I got this exact vibe from the person taking my order. It isn't very inviting to new customers when the order taker is rolling their eyes and acting like the person doesn't belong their because they are trying to figure out the convoluted menu.
 
2014-04-10 01:42:01 AM
I'm not s

ongbok: debug: Ahh Panera, the Starbucks of sandwiches.  Bunch of pretentious douchebaggery going on in there.

This.

I have only been there twice, and both times I got this exact vibe from the person taking my order. It isn't very inviting to new customers when the order taker is rolling their eyes and acting like the person doesn't belong their because they are trying to figure out the convoluted menu.


I'm not sure what Panera you've gone to, but the ones near here are full of regular workaday people in front of and behind the counter.  But then I live in an area far away from anything trendy.    People in the burbs tend to be more laid back.
 
2014-04-10 02:09:48 AM

serial_crusher: Panera is really becoming something different with this, taking their menu to a new levelRevolution is their name.  You might be tempted to write a suicide note over this, but I think they'll rise to the challenge.

I ask you, please just give yourself 5 minutes alone with one of these new sandwiches.  Walk on down to a Panera today and have yourself a psycho holiday.


You really had to drag the waters to write all that.  I'm broken as to whether to join in your snark or rock the world and write a message in blood for your heresy.

Regular people would just find the commentary to be hollow, anyway.
 
2014-04-10 02:22:42 AM

Mister Peejay: serial_crusher: Panera is really becoming something different with this, taking their menu to a new level.  Revolution is their name.  You might be tempted to write a suicide note over this, but I think they'll rise to the challenge.

I ask you, please just give yourself 5 minutes alone with one of these new sandwiches.  Walk on down to a Panera today and have yourself a psycho holiday.

You really had to drag the waters to write all that.  I'm broken as to whether to join in your snark or rock the world and write a message in blood for your heresy.

Regular people would just find the commentary to be hollow, anyway.


You took this love of a primal green tea sludge and made me f'n hostile and I might walk out for five minutes alone by the cemetery gates.
 
2014-04-10 03:05:03 AM
The Panera near my house is just fine, never had a problem ordering there.

My recommendation is to always get the whole grain baguette with your meal because half the time they will accidentally put the French baguette on your plate and then when you tell them you ordered the whole grain they will just add it to the plate so you get two baguettes for the price of one.
 
2014-04-10 03:56:29 AM
My beef is with the customers, who never seem to understand the concept of standing in line. They're always in some sort of clump of people who are waiting to order by standing somewhere in the general vicinity of the register and people who are just sort of standing around for no apparent reason.
 
2014-04-10 04:35:18 AM

quo vadimus: Means headline should read: "Panera management, like all other American businesses, planning to kill jobs so their share prices will go up a quarter of a point."


Look I never tried to crowdsurf at a Panera but progress kills stupid jobs like "pressing the touchscreen for people one at a time." Everyone loves ordering food online and people already in the restaurant should have the same opportunity. Automating menial tasks is good.

Jobs are not god. Someone dumb enough to fark up my sandwich should be allowed the opportunity to fark up something important like the rest of us morons.
 
2014-04-10 05:48:52 AM

LemSkroob: jaylectricity: This is what I dislike about capitalism. It's not that Panera bread is losing money, it's not even that they aren't making more money than ever. It's that they're not growing as quickly as they once where. But they are growing.

This is what they mean in "The Matrix" about us being viruses.

This. Its not enough that you can run in the black, open new shops, and pay all your people. Not good enough. If you made $100 million profit in 2012 and $80 million in profit in 2013, you are a complete failure, your stock will be savaged, and you will be Chapter 11 by 2015.


That's what you get for cutting CEO pay and forcing them to live off their stock options.

Monsters!
 
2014-04-10 06:54:22 AM
Fat people go there.
 
2014-04-10 06:59:00 AM
I asked for an artichoke souffle the stupid farks give me a farking sausage one.  WTF you stupid POS farks, you couldn't farking see the god damn farking sausages sticking out of it?
 
2014-04-10 07:01:04 AM

AngryDragon: LemSkroob: jaylectricity: This is what I dislike about capitalism. It's not that Panera bread is losing money, it's not even that they aren't making more money than ever. It's that they're not growing as quickly as they once where. But they are growing.

This is what they mean in "The Matrix" about us being viruses.

This. Its not enough that you can run in the black, open new shops, and pay all your people. Not good enough. If you made $100 million profit in 2012 and $80 million in profit in 2013, you are a complete failure, your stock will be savaged, and you will be Chapter 11 by 2015.

That's what you get for cutting CEO pay and forcing them to live off their stock options.

Monsters!



Yeah... making a business run more efficiently for customers is an evil evil thing. How dare them.

runitlikeamom.com
 
2014-04-10 07:05:50 AM
Having 2 places where you can order, one ostensibly for lunch/ sandwiches/ soup, the other for coffee and pastries, can confuse people, especially when the lunch line backs up and the server at the coffee and pastries will take the next person in line, which happens to be the last person in line for the lunch, such is the way they have the lines set up. That pisses people off.

Someone else joins the coffee and pastries line to order lunch but in the meantime someone who wants coffee and a pastry also wants 12 bagels, sliced diagonally except for the 'everything' one, which means another farkin' holdup. The person next in line then walks out and heads 2 doors down to Chipotle.

So, yeah you finally order and go get a seat and wait for your name to be called. You have a 50% chance of receiving exactly what you ordered, less of a chance if there are multiple things on the one order. I have 4 kids and so almost never get what I asked and paid for. There's a yogurt tube missing or they didn't give us bread with the soup etc.

I quite enjoy the food but the ordering system sucks balls.
 
2014-04-10 07:22:57 AM
They should focus on learning to make bread that is not hard as a rock. Bread should not cut the roof of your mouth.
 
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