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(Yahoo)   McDonald's is at it again, kicking out seniors who have reached their 30-minute time limit   (news.yahoo.com ) divider line
    More: Followup, Culpeper McDonald  
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9423 clicks; posted to Main » on 15 Mar 2014 at 4:04 PM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-03-15 03:59:12 PM  
I wanted to care then I got to whatever they called the snack and just couldn't
 
2014-03-15 04:04:36 PM  
When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.
 
2014-03-15 04:06:25 PM  

CruiserTwelve: When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.


This
 
2014-03-15 04:10:25 PM  
This is why it's important to learn a musical instrument, have a hobby, interests, anything.

Many don't and when they retire they have nothing to do but sit around public places where they're mostly in the way and smelly.
 
2014-03-15 04:12:59 PM  
Hopefully the free coffee crap turns into more bad press for all of the cheap bastards that offered it.
 
2014-03-15 04:13:26 PM  
McDumbass story.

Fark old people with nothing to do slowing down the rest of society and Fark McDonalds.
 
2014-03-15 04:14:21 PM  
Thanks for the autoplay ad that doesn't have a stop button or volume control.  And bypassed adblocker.  Only got to read the first sentence then closed the window.
 
2014-03-15 04:15:56 PM  
Perhaps if they weren't so shiatty to their children and other people in the past, they would not be so lonely now.  They showed their true nature longer ago and now try to look at us with puppy dog eyes.  I say we have crematorium where they can sit in and enjoy their senior's discount coffee while the temperature slowly starts to rise.
 
2014-03-15 04:16:39 PM  

oukewldave: Thanks for the autoplay ad that doesn't have a stop button or volume control.  And bypassed adblocker.  Only got to read the first sentence then closed the window.


This.
 
2014-03-15 04:17:13 PM  
Statler and Waldorf are very upset.
upload.wikimedia.org
 
2014-03-15 04:18:27 PM  
OTOH, half the time you see senior folks at mcdonalds the only thing they ordered is a what - 39 cent senior coffee? and they'll sit there an hour and a half. The fact that this couple call it a "daily break" probably means that they've done this literally every day and the manager is just getting tired of dealing with them in reality. I'd be willing to bet they'd kick out a group of teens that came in every day and sat around exactly the same way - or at least ask them to keep the time reasonable like this couple.

Was it rude for the manager to say it? Yes.
Was it a bad idea for PR? Yes
Does being offended or writing a letter to the editor automatically make the couple in the right? No.
 
gja
2014-03-15 04:18:56 PM  

scatteredmind: CruiserTwelve: When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.

This


I see neither of you RTFA. McD isn't the one giving them the freebies.
 
2014-03-15 04:19:26 PM  
dude they are in their 80s, and need somewhere else to hang out besides the senior center and home.
/its a date on a retirement income.
 
2014-03-15 04:19:42 PM  

BigOle8point: McDumbass story.

Fark old people with nothing to do slowing down the rest of society and Fark McDonalds.


memeorama.com
 
2014-03-15 04:21:26 PM  
Just seniors? I would love it if McDonald's kicked ANYONE out after their 20 minute time limit.

Especially the people who grab the best tables in the place, especially by the windows, and stay there reading the paper
for an hour or so.
I've gone to work and got a coffee there first thing in the morning and they're there; come out at 10:00 for another coffee
and they're still there.

McDonald's is running a restaurant not a hostel or shelter; ie. it's a business, not a hang-out.

I also disapprove of the people who commandeer a whole table meant for six so they  can spread out their paper.

Not always seniors, lots of people are inconsiderate.
 
2014-03-15 04:21:34 PM  
Fark old people.

- MCD shareholder

am I doing it right?
 
2014-03-15 04:22:33 PM  
They got food, they went during off peak hours, I say let them sit.
 
2014-03-15 04:23:39 PM  

Somaticasual: OTOH, half the time you see senior folks at mcdonalds the only thing they ordered is a what - 39 cent senior coffee? and they'll sit there an hour and a half. The fact that this couple call it a "daily break" probably means that they've done this literally every day and the manager is just getting tired of dealing with them in reality. I'd be willing to bet they'd kick out a group of teens that came in every day and sat around exactly the same way - or at least ask them to keep the time reasonable like this couple.

Was it rude for the manager to say it? Yes.
Was it a bad idea for PR? Yes
Does being offended or writing a letter to the editor automatically make the couple in the right? No.


Let's see.  They were paying customers.  They were not breaking any stated or published rule.  There is no indication or suggestion that they were being unruly or disruptive.  Yep, I am having trouble seeing any situation here where kicking them out was the right thing to do.
 
2014-03-15 04:23:40 PM  

blurr_grrl: Just seniors? I would love it if McDonald's kicked ANYONE out after their 20 minute time limit.

Especially the people who grab the best tables in the place, especially by the windows, and stay there reading the paper
for an hour or so.
I've gone to work and got a coffee there first thing in the morning and they're there; come out at 10:00 for another coffee
and they're still there.

McDonald's is running a restaurant not a hostel or shelter; ie. it's a business, not a hang-out.

I also disapprove of the people who commandeer a whole table meant for six so they  can spread out their paper.

Not always seniors, lots of people are inconsiderate.


i1.kym-cdn.com
 
2014-03-15 04:23:53 PM  
I had the same thin happen to me at a Center City Philadelphia KFC. After about 15 minutes I was told my time was up and I had to leave. I was in my 20s at the time and in a real foul mood. The place wasn't crowded or in any way busy. I simply swept my arm across the table sending everything on it to the floor. I said NOTHING all I did was lock eyes with the pimple farm that had interrupted my meal, pretty much daring him to make a move. NOTHING, I just turned and left.
 
gja
2014-03-15 04:26:02 PM  

Somaticasual: OTOH, half the time you see senior folks at mcdonalds the only thing they ordered is a what - 39 cent senior coffee? and they'll sit there an hour and a half. The fact that this couple call it a "daily break" probably means that they've done this literally every day and the manager is just getting tired of dealing with them in reality. I'd be willing to bet they'd kick out a group of teens that came in every day and sat around exactly the same way - or at least ask them to keep the time reasonable like this couple.

Was it rude for the manager to say it? Yes.
Was it a bad idea for PR? Yes
Does being offended or writing a letter to the editor automatically make the couple in the right? No.


As someone with more than a smidgen of experience in this (raised in a food service family) I would offer that a 'group' of teens is not the same as couple (2 people). Be they old or young. False equivalency.
Unless it was the middle of dinner rush nothing would ever be said to this type of patrons (a couple making no problems).
Sit and enjoy.
You are wrong. They were right. Also factor in the asshole raising dirt/dust in the presence of customers.
Do that working for anyone I know that is an owner and you are gone. Go get your crap, and don't try using this place as a reference...etc.
 
2014-03-15 04:26:06 PM  
There was a series of restaurants in the same storefront near the capital in Denver that rotated every 6 months to a year.  Everytime I went in it was always full of old dudes sitting around drinking coffee.  A lot of times they weren't even talking to each other, just reading the paper or a book.  Apparently getting 20-30 people to shell out $2 and take up all your space isnt a great business model.  It eventually turned into a Kabob place and they actively chased out old people.  It's still there.
 
2014-03-15 04:26:36 PM  
There is a group of seniors who would gather at the McDonalds on Landover Road where I used to live on the weekends. They would take up the corner near the TVs and congregate for the majority of the morning rush, taking up the good seats.

Nobody pretty much cared because most people don't dine in, but I understand if a large group of people are taking up space from other patrons. There are other places you can congregate and discuss life that were built for seniors not far down the road.
 
2014-03-15 04:27:03 PM  
To the ones saying "fark old people," you sound like the typical Millennial arrogant crybabies. How is what they're doing any different than pansy-ass hipsters sitting in a Starbucks all day?
 
2014-03-15 04:30:44 PM  

interstellar_tedium: They got food, they went during off peak hours, I say let them sit.


^^ That.

/ apparently a minority opinion here
 
2014-03-15 04:32:23 PM  

gja: scatteredmind: CruiserTwelve: When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.

This

I see neither of you RTFA. McD isn't the one giving them the freebies.


The point still holds.  Eating free barbecue ribs once a week probably isn't going to go too well with 87 year old arteries.  One free meal a week for people that old is not going to cost much in the long run.  The restaurant gets good publicity and the seniors who come in for the free coffee are likely going to stay every now and then for the early bird specials
 
2014-03-15 04:33:58 PM  

MycroftHolmes: Somaticasual: OTOH, half the time you see senior folks at mcdonalds the only thing they ordered is a what - 39 cent senior coffee? and they'll sit there an hour and a half. The fact that this couple call it a "daily break" probably means that they've done this literally every day and the manager is just getting tired of dealing with them in reality. I'd be willing to bet they'd kick out a group of teens that came in every day and sat around exactly the same way - or at least ask them to keep the time reasonable like this couple.

Was it rude for the manager to say it? Yes.
Was it a bad idea for PR? Yes
Does being offended or writing a letter to the editor automatically make the couple in the right? No.

Let's see.  They were paying customers.  They were not breaking any stated or published rule.  There is no indication or suggestion that they were being unruly or disruptive.  Yep, I am having trouble seeing any situation here where kicking them out was the right thing to do.


Again, i never said it necessarily seemed right. But, likewise, treating any commercial restaurant like a hang-out spot isn't being considerate no matter how you slice it. And, as a businessman, sometimes a choice has to be made that's not going to be entirely popular.
 
2014-03-15 04:34:51 PM  
Ya'll gonna be old someday. I hope the world treats you then as you would treat the elderly now.
 
2014-03-15 04:36:30 PM  
They knew what they were getting into.
 
2014-03-15 04:37:13 PM  

gja: You are wrong. They were right.


Unless you specifically know this couple, and know that they were innocently sitting there minding their own business, push on with your criticism. The only part of your post I'd agree with is that the dust thing was a dick move, and yes that kid should be fired. The kids are a perfectly apt analogy - two kids doing the same thing would be just as rude and just as inconsiderate to the restaurant.

//Oh, and I have restaurant operators in family. And yes, there are a surprising amount of these kinds of people that come in - order the bare minimum - and basically waste space for hours.
 
2014-03-15 04:38:01 PM  
The employees' behavior sure makes it sound like there's more to the story. All the employees just simultaneously cracked? Yeah bullsh*t, there was some built-up animosity. I'm guessing beyond the loitering, the couple is also a daily pain in the ass to the staff. They come in and order $3 worth of fast food, act snippy with the staff, look for little things to get pissy about -- "coffee doesn't taste fresh", "not enough creamer out", and generally just annoy the bejeezus out of everyone.

Bored old people are like Christian teen groups. They have no concept a service-oriented business isn't supposed to be their clubhouse.
 
2014-03-15 04:38:59 PM  
Does anybody besides old people and homeless actually use the tables at McDonalds? Only other people besides them that I have ever seen actually eat their food at McDonalds were teens and they are only there in a very small time frame. Most people order their food and leave. I know McDonalds is free to run its business how they seem fit, but I think the managers would be smart enough to know that kicking out somebody who is taking up space they aren't using and isn't causing a problem might lead to bad publicity.
 
2014-03-15 04:39:32 PM  
What should have been done is that a written, posted policy should have gone up and in effect the second they left.  You can't disturb them if it's not a rule, so it's a mulligan.  But once they're gone, make the rule, put it in effect, post it, and make sure its enforced the next time they come in.

It's a win all around. The customers don't know they were the reason why the rule went into effect, so no hurt feelings, but still get to abide by it their next visit.
 
2014-03-15 04:44:03 PM  
I don't think anyone commenting so far has actually RTFA.

FTA: 'The pair were enjoying their regular routine of a mid-afternoon McDonald's snack they call "scrunch" (between supper and lunch), when they were stopped by an employee cleaning up. Ms. Becker told WTTG Fox 5, "The dust started kicking up and it was just flying everywhere and she says, 'Does this bother you?' And I said, 'Only if you like to eat dirt does it not bother me.'" After the incident with the Mickey D's employee, the manager approached. "He says, 'You two have to leave. Your half hour's up and we have to clean this floor,now,'" recalled the great-grandmother of 16.


Fark this smart-ass bastard.
 
2014-03-15 04:44:20 PM  

TomServo24: gja: scatteredmind: CruiserTwelve: When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.

This

I see neither of you RTFA. McD isn't the one giving them the freebies.

The point still holds.  Eating free barbecue ribs once a week probably isn't going to go too well with 87 year old arteries.  One free meal a week for people that old is not going to cost much in the long run.  The restaurant gets good publicity and the seniors who come in for the free coffee are likely going to stay every now and then for the early bird specials


Just making the offer has improved the rib guy's standing by a lot.  Those two older people don't really strike me as the type to abuse his offer.  I would guess that maybe they'll take him up on it once or twice and leave it at that so as not to impose on him; a small price for plenty of goodwill.  And he'll probably see more older couples at his place, now, too.
 
GCD
2014-03-15 04:46:56 PM  
I have to hand it to the guy that owns Shawn's Smokehouse BBQ for swooping in and offering free meals for life.

You just can't buy publicity like that...
 
gja
2014-03-15 04:47:07 PM  

Somaticasual: gja: You are wrong. They were right.

Unless you specifically know this couple, and know that they were innocently sitting there minding their own business, push on with your criticism. The only part of your post I'd agree with is that the dust thing was a dick move, and yes that kid should be fired. The kids are a perfectly apt analogy - two kids doing the same thing would be just as rude and just as inconsiderate to the restaurant.

//Oh, and I have restaurant operators in family. And yes, there are a surprising amount of these kinds of people that come in - order the bare minimum - and basically waste space for hours.


I can do a very good job of 'reading' people. They indicate on my meter as an nice old elderly couple, if somewhat squatterly.
After 1 FULL hour they would get approached by the staff in our place. POLITELY and RESPECTFULLY.
Any other way and you are an asshole who should not be dealing with others in a service role.
Goes for young and old.

I am not speaking from KNOWING operators. I WAS one. First hand experience. Real life.

The kids are NOT a 'perfect analogy'. Only a young couple would be. Any more and your model is wrong. Logically and technically.

As far as 'hours' that is projecting onto this situation. There were run off after 1/2 hour. In a most inappropriate manner. And sounds like the mgr is an asshole and needs a firing.
 
2014-03-15 04:47:56 PM  

Somaticasual: //Oh, and I have restaurant operators in family. And yes, there are a surprising amount of these kinds of people that come in - order the bare minimum - and basically waste space for hours.


Unless you're short of space in a rush hour, having someone sitting in the resturant is a good thing. It's like having cars in the parking lot--it shows you're doing business. I'll drive past a restaurant that has an empty parking lot or no people at the tables because it means that it probably isn't a very good place to eat.
Kicking people out when you have other empty seats is just wrong, both on a personal and a business level.
BTW: the article said they ate there at off peek time. Between lunch an dinner.
 
gja
2014-03-15 04:50:21 PM  

TomServo24: gja: scatteredmind: CruiserTwelve: When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.

This

I see neither of you RTFA. McD isn't the one giving them the freebies.

The point still holds.  Eating free barbecue ribs once a week probably isn't going to go too well with 87 year old arteries.  One free meal a week for people that old is not going to cost much in the long run.  The restaurant gets good publicity and the seniors who come in for the free coffee are likely going to stay every now and then for the early bird specials


One BBQ meal a week isn't likely to put them in a box. McD crappy meals would present a lot worse risk, nutritionally speaking.
Lot's of lower grade stuff in there, I am willing to bet, than a man who makes his stuff fresh.
 
2014-03-15 04:51:40 PM  

gja: Somaticasual: gja: You are wrong. They were right.

Unless you specifically know this couple, and know that they were innocently sitting there minding their own business, push on with your criticism. The only part of your post I'd agree with is that the dust thing was a dick move, and yes that kid should be fired. The kids are a perfectly apt analogy - two kids doing the same thing would be just as rude and just as inconsiderate to the restaurant.

//Oh, and I have restaurant operators in family. And yes, there are a surprising amount of these kinds of people that come in - order the bare minimum - and basically waste space for hours.

I can do a very good job of 'reading' people. They indicate on my meter as an nice old elderly couple, if somewhat squatterly.
After 1 FULL hour they would get approached by the staff in our place. POLITELY and RESPECTFULLY.
Any other way and you are an asshole who should not be dealing with others in a service role.
Goes for young and old.

I am not speaking from KNOWING operators. I WAS one. First hand experience. Real life.

The kids are NOT a 'perfect analogy'. Only a young couple would be. Any more and your model is wrong. Logically and technically.

As far as 'hours' that is projecting onto this situation. There were run off after 1/2 hour. In a most inappropriate manner. And sounds like the mgr is an asshole and needs a firing.


So, basically you're basing your absolute convinction on a complete assumption that your judgement is correct? And you don't realize that makes anything you say on the subject basically meaningless because of a complete lack of objectivity?
 
2014-03-15 04:51:48 PM  

Somaticasual: OTOH, half the time you see senior folks at mcdonalds the only thing they ordered is a what - 39 cent senior coffee?


I've seen worse. Once saw an old woman arguing with the clerk about being refused a free cup of hot water. Apparently she'd been coming in every day, getting a free cup of hot water (presumably for tea she bought herself) and nothing else. The owner finally got sick of it and told the staff to refuse.
 
2014-03-15 04:53:07 PM  
Maybe I'm just not reading TFA right. They got kicked out after making a dust comment? I wasn't aware of a time limit at McDonalds. In fact, I'd figure it would be the exact opposite; that they'd want you to stay as long as you wanted, in the hopes of you buying more stuff.

/ The entire incident just seems nonsensical, or am I missing something?
 
2014-03-15 05:04:29 PM  
I've never been in a McDonalds where seating space was such an issue that a "time limit" needed to be established.

However, if you're sitting there doing nothing and people are looking for a place to sit, get up and leave. It's the polite thing to do.

If they weren't that busy, and employees were waiting to clean that section, the manager could have easily asked them to move to another section.

The McD's folks sounded like the asshats here.

If someone's complaining about the letter the couple sent to the newspaper, take a step back and read it. It's a pretty polite criticism. Compare that with the frothing outrage you typically see over this sort of issue on Facebook/Twitter/etc:

ZOMFG! STUPID MCDONALDS GUY TOLD US TO GET OUT OF HIS RESTAURANT FOR JUST EATING!!! EVERYONE SHOULD BOYCOTT MCDONALDS RIGHT NOW!!!
#JUSTICE4MCDONALDSCUSTOMERS

Oh, good on the BBQ guy for his gesture. Just goes to show that it doesn't take much to get good press and a business boost.
 
2014-03-15 05:06:14 PM  
They didn't laugh it off.  They wrote a letter to the editor of the local paper, and started it off with something like, "I'm a veteran who was a small business owner ... etc.," as if that made their opinions any more valid.
 
2014-03-15 05:10:37 PM  
Anyone who has ever worked in customer service can size up these losers up in a second.

l.yimg.com
FTA: The Beckers received a call from Drumheller and Barbara explained, "They said they intend to continue the training and he says he wants me to be a part of his training so that I can help him do it right. I said, 'I'm doing it right now.' This is the training." The couple say they will still eat at McDonald's, just not the Culpeper location.

Christ, what as asshole. Read their letter to the editor. This will be a shock, but they're also Christian fundies.
 
2014-03-15 05:11:11 PM  

TerminalEchoes: To the ones saying "fark old people," you sound like the typical Millennial arrogant crybabies. How is what they're doing any different than pansy-ass hipsters sitting in a Starbucks all day?


The difference is that Starbucks doesn't care how long you sit there.
 
2014-03-15 05:11:21 PM  
fark you subby. fark you and your God Damned autoplaying videos.
 
2014-03-15 05:11:40 PM  

whizbangthedirtfarmer: They didn't laugh it off.  They wrote a letter to the editor of the local paper, and started it off with something like, "I'm a veteran who was a small business owner ... etc.," as if that made their opinions any more valid.


let me reword why their opinion might be more valid for you then....

"I am not someone who often asks others to do things for me"

better ?
 
2014-03-15 05:13:33 PM  
Somaticasual:  And yes, there are a surprising amount of these kinds of people that come in - order the bare minimum - and basically waste space for hours.

Your concept of "wasted space" does not apply to a table at McD's in the mid-afternoon, in a town of 16,000.  Chances are, they were the only people in the dining area.

/Some might argue that the concept applies to a much broader geographic area.
 
2014-03-15 05:13:54 PM  

CruiserTwelve: When you're 87 years old free meals for life ain't very many meals. Especially if you eat at McDonald's.


It wasn't at McDonalds though, it was at some random restaurant that felt it needed some "free" advertisement. And the sucker journalist fell for it.
 
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