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(SeattlePI)   McDonald's has new game plan to win back customers. Good food is nowhere on the list   (seattlepi.com) divider line 45
    More: Interesting, McDonalds  
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1976 clicks; posted to Business » on 11 Mar 2014 at 9:46 AM (41 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-03-11 10:08:39 AM  
Serve Breakfast 24/7 watch sales rise
 
2014-03-11 10:22:28 AM  
I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.
 
2014-03-11 10:32:35 AM  
I stop at McDonalds maybe once a month, and it's been years since I've ordered anything other than the value menu. I'm looking for a $2 lunch served in 60 seconds. Haven't been back since they took the McDouble off the dollar menu.
 
2014-03-11 10:41:56 AM  
Yes, their food is absolutely terrible. That's why they went of business back in the 50's instead of growing into the largest restaurant chain in the history of the planet. If only their food didn't suck, maybe Ray Croc wouldn't have died penniless after failing to succeed in the food industry.
 
2014-03-11 10:48:51 AM  
I really cant eat thier food anymore. Over the years it just seems like salt covered bland crap that makes me feel like crap afterwards.
 
2014-03-11 11:15:16 AM  
Something happened when I crossed into my thirties and I just couldn't stomach McDonald's anymore.  My son loves it, he's 4.  And McDonalds has the best happy meal toys, Wendy's and Burger King have the most bizarre.
 
2014-03-11 12:09:07 PM  
Ever since they listed calories in their menu, I have all but stopped eating there. I knew McDonald's wasn't health food, I just had no idea it had so many calories. I use to be first in line for the Shamrock Shake, but it's over 600 calories! I thought it might be 300, 400 tops, but 600? Those are my dinner calories!

/Sometimes I crave their French fries. Nobody's prefect.
//that was a typo but I'm leaving it because nobody's perfect.
 
2014-03-11 12:11:59 PM  
Their new habanero ranch sauce with a breakfast burrito is pure heaven.
 
2014-03-11 12:14:23 PM  
Their burgers are awful. Tried the new ones, and they are just as tasteless and bland.

I like their breakfast sandwiches... but I always feel ill after eating McGriddles, and I always get the shiats after eating Steak Egg and Cheese Bagels (Just tried again after YEARS of not having one, and same thing)
 
2014-03-11 12:26:11 PM  
/CSB

I just went to a McDonalds a few days ago because I was craving a McGriddle with sausage and egg.

I ordered a large coffee and 2 McGriddles.  When I got home, I went to enjoy my tasty sandwich only to find out that I, in effect, had 4 small pancakes all wrapped up.  I called the manager and asked what the deal was.  Apparently if you do not SPECIFY that you want a sausage and egg McGriddle, then you get nothing on the little pancake bits.  Who in the fark orders just pancake patties like that?  Last trip to McDonalds ever.

/End CSB
 
2014-03-11 01:09:22 PM  

mod3072: Yes, their food is absolutely terrible.


Yep. That's what subby was intimating.

As for the rest of your dreck, you apparently don't understand what a Happy Meal is.

/Mickey D's spent 40 years getting kids to want their crud.
//And it worked for a good 40 years.
 
2014-03-11 01:10:30 PM  

Punk Rock Hippie: Sometimes I crave their French fries. Nobody's prefect.


Rock Bottom's fries taste like McDonald's fries. And you can get steak and beer at the same time.
 
2014-03-11 01:18:29 PM  
But but but... the McRib!

/and shamrock shake
 
2014-03-11 01:20:35 PM  
There used to be a trick.  If you wanted to get a freshly cooked burger (not a dried out piece of leather), you just had to make a special order and wait. They would cook a burger just for you and it would still be hot and fresh and juicy (greasy).

McDonalds eventually wised up to my plan for getting a burger from that was actually tasty, and they went to their new system.  Now everybody's burger sits in a salmonella incubator until it reaches a peak level of tastelessness and it then poorly assembled to order.

They have evened the playing field to ensure everybody gets a stale meal.

I have figured out a way around this though.  All you have to do is order five hundred burgers guaranteeing that the last couple you get will be fresh. My plan may need tweaking.
 
2014-03-11 01:38:03 PM  
McDonald's does not serve food.  They manufacture caloric units that are tasteless chunks of semidigestable fat and gristle.
I like food too much to piss my calories away on that crap.
 
2014-03-11 02:15:40 PM  
I stopped going when prices went from $4.25 for a combo to over $8 after taxes. And maybe my tastebuds are changing but fast food tastes nasty now.
 
2014-03-11 02:39:25 PM  
And yet most of you have no problems eating at Olive Garden....
 
2014-03-11 02:40:26 PM  

Tom_Slick: Serve Breakfast 24/7 watch sales rise


We had three or four Hardees in the area (aka Carl's Jr.), and all but one went out of business.  The one that is staying in business has basically surrendered to the notion that their main menu sucks.  They serve breakfast until 11, and they're open and empty for about three hours after that.  They're closed by 5 or 6, even on weekends.  I'm pretty sure they make a week's worth of profits on Sunday mornings, when every old person in town stops in.
 
2014-03-11 02:41:18 PM  

swaxhog: I stopped going when prices went from $4.25 for a combo to over $8 after taxes. And maybe my tastebuds are changing but fast food tastes nasty now.


Yes, why would I pay eight or nine dollars for slop when I can go to Qdoba and get an overstuffed burrito with relatively fresh ingredients for slightly cheaper?  Yes, I have to wait.  No, I don't care.
 
2014-03-11 03:30:16 PM  

Tom_Slick: Serve Breakfast 24/7 watch sales rise


true. I don't let the clock dictate whether I can eat a burger, or breakfast.
 
2014-03-11 03:35:56 PM  

skozlaw: I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.


This. It's the first word in the description: Fast. I go because I need some fuel immediately. I don't need to be hemming and hawing about which things I want on my burger. I have a number in mind when I get to the register, and that number, the word "medium", and then "to go, thank you" are the only words I will utter so I can get out of there as quickly as possible.

I mean, I live 20 minutes away from the gym. I don't have 10 more to waste on the way there.
 
2014-03-11 04:05:05 PM  

Chevello: skozlaw: I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.

This. It's the first word in the description: Fast. I go because I need some fuel immediately. I don't need to be hemming and hawing about which things I want on my burger. I have a number in mind when I get to the register, and that number, the word "medium", and then "to go, thank you" are the only words I will utter so I can get out of there as quickly as possible.

I mean, I live 20 minutes away from the gym. I don't have 10 more to waste on the way there.


This is the same reason Dunkin' Donuts sucks. Used to be coffee, dounut and out the door is less than two minutes.  Now you wait as people stare at menus and order all kinds BS that are not coffe or dounut related.
 
2014-03-11 04:09:53 PM  

under a mountain: Chevello: skozlaw: I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.

This. It's the first word in the description: Fast. I go because I need some fuel immediately. I don't need to be hemming and hawing about which things I want on my burger. I have a number in mind when I get to the register, and that number, the word "medium", and then "to go, thank you" are the only words I will utter so I can get out of there as quickly as possible.

I mean, I live 20 minutes away from the gym. I don't have 10 more to waste on the way there.

This is the same reason Dunkin' Donuts sucks. Used to be coffee, dounut and out the door is less than two minutes.  Now you wait as people stare at menus and order all kinds BS that are not coffe or dounut related.


The best is when there is a line and no one uses the wait time to contemplate the menu. The morons prefer to wait until they reach the cash register to decide what they want.
 
2014-03-11 04:10:40 PM  
Smaller burgers, different shakes, and the fries taste like cardboard. What's not to like.
 
2014-03-11 04:14:10 PM  

Tricky Chicken: There used to be a trick.  If you wanted to get a freshly cooked burger (not a dried out piece of leather), you just had to make a special order and wait. They would cook a burger just for you and it would still be hot and fresh and juicy (greasy).

McDonalds eventually wised up to my plan for getting a burger from that was actually tasty, and they went to their new system.  Now everybody's burger sits in a salmonella incubator until it reaches a peak level of tastelessness and it then poorly assembled to order.

They have evened the playing field to ensure everybody gets a stale meal.

I have figured out a way around this though.  All you have to do is order five hundred burgers guaranteeing that the last couple you get will be fresh. My plan may need tweaking.


No salt added works for fries still but the fries suck now so whatever.
 
2014-03-11 05:14:14 PM  

Nogale: under a mountain: Chevello: skozlaw: I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.

This. It's the first word in the description: Fast. I go because I need some fuel immediately. I don't need to be hemming and hawing about which things I want on my burger. I have a number in mind when I get to the register, and that number, the word "medium", and then "to go, thank you" are the only words I will utter so I can get out of there as quickly as possible.

I mean, I live 20 minutes away from the gym. I don't have 10 more to waste on the way there.

This is the same reason Dunkin' Donuts sucks. Used to be coffee, dounut and out the door is less than two minutes.  Now you wait as people stare at menus and order all kinds BS that are not coffe or dounut related.

The best is when there is a line and no one uses the wait time to contemplate the menu. The morons prefer to wait until they reach the cash register to decide what they want.


I see you've been in line behind my wife.
 
2014-03-11 05:23:04 PM  
The problem with McD's is that they have set up such a vast mechanical system, that any of the real changes they would have to make will require a vast expensive retooling. The corporate overhead is so HUGE, that they are top heavy. Not to mention that McDs corporate kitchens seemngly are inept developing new products.  The big time classic stuff was almost without exception dreamed up by local franchisees. Big Macs.....Filet o Fish....BREAKFAST for petes sake.  When Kroc was in charge, the franchisors had to adhere to standards, but they also let them experiment a little.
 
2014-03-11 05:49:12 PM  
more Chicken McTumors!
 
2014-03-11 05:49:59 PM  
nothing like a Mickey'D's Gut Grenade to start out the evening.
 
2014-03-11 06:24:22 PM  
I never plan on going there so it's always a last resort for a quick meal. That said, you can't expect them to compete with Five Guys, In and Out, or your local awesome burger joint.

Though there new quarter pounders and chicken sandwich are vast improvements I must admit.
 
2014-03-11 06:36:44 PM  
The only thing they server at McDonalds besides hamburgers is McNuggets.

At least, that's the only thing I can think of, because I never paid attention to the other stuff. I went to McDonalds to get a hamburger.

Now that there are so many better options out there, why would I ever set foot inside a McDonalds again?
 
2014-03-11 06:52:07 PM  

lostcat: The only thing they server at McDonalds besides hamburgers is McNuggets.

At least, that's the only thing I can think of, because I never paid attention to the other stuff. I went to McDonalds to get a hamburger.

Now that there are so many better options out there, why would I ever set foot inside a McDonalds again?


To help them pay the lease on that appreciating property.
 
2014-03-11 07:48:22 PM  

Nogale: under a mountain: Chevello: skozlaw: I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.

This. It's the first word in the description: Fast. I go because I need some fuel immediately. I don't need to be hemming and hawing about which things I want on my burger. I have a number in mind when I get to the register, and that number, the word "medium", and then "to go, thank you" are the only words I will utter so I can get out of there as quickly as possible.

I mean, I live 20 minutes away from the gym. I don't have 10 more to waste on the way there.

This is the same reason Dunkin' Donuts sucks. Used to be coffee, dounut and out the door is less than two minutes.  Now you wait as people stare at menus and order all kinds BS that are not coffe or dounut related.

The best is when there is a line and no one uses the wait time to contemplate the menu. The morons prefer to wait until they reach the cash register to decide what they want.


Or you can be like my family at the drive thru and get complete amnesia as to the six different things on McD's menu when I ask what everyone wants.
 
2014-03-11 09:06:56 PM  
When in Texas you go to Whataburger. There is no substitute for their green chili double whataburger with onion rings. As for McDonald's, the only two in town never get my order right. Or, on the few instances they do, it is cold. So, give me Whataburger or give me nothing!
 
2014-03-11 09:12:27 PM  
McDonald's executives have conceded that they rolled out too many new items too quickly in the past year. That led to kitchen operations becoming too complicated and orders taking too long to fill.

Hit the nail on the head with that one, all those special coffee's and other crap is slowing up the works, keep it simple and make it better quality.
 
2014-03-11 09:20:58 PM  

SCUBA_Archer: Nogale: under a mountain: Chevello: skozlaw: I don't mind McDonald's every now and then, but one of the biggest reasons I stopped going there at all is, drum roll please....

Your first bullet point: customization.

Between people making special sandwich orders and the stupid frufru coffees it often takes way too long to go through the drive through. If I stop at McDonald's it's because I want fast food. I don't expect gourmet, I don't expect it to be cheap and I don't expect to be healthy, I just expect it to be fast. If you can't deliver a crappy, precooked burger or a little sausage and egg sandwich in under 3 minutes from order to pickup then you really don't have anything at all I want and I won't go. If I can't get fast, I'll go somewhere that at least I can get some measure of quality, and that ain't McDonald's.

This. It's the first word in the description: Fast. I go because I need some fuel immediately. I don't need to be hemming and hawing about which things I want on my burger. I have a number in mind when I get to the register, and that number, the word "medium", and then "to go, thank you" are the only words I will utter so I can get out of there as quickly as possible.

I mean, I live 20 minutes away from the gym. I don't have 10 more to waste on the way there.

This is the same reason Dunkin' Donuts sucks. Used to be coffee, dounut and out the door is less than two minutes.  Now you wait as people stare at menus and order all kinds BS that are not coffe or dounut related.

The best is when there is a line and no one uses the wait time to contemplate the menu. The morons prefer to wait until they reach the cash register to decide what they want.

Or you can be like my family at the drive thru and get complete amnesia as to the six different things on McD's menu when I ask what everyone wants.


That's your fault. Look within. You know I'm right.

/fries are crap now
 
2014-03-11 10:13:12 PM  
Nogale:The best is when there is a line and no one uses the wait time to contemplate the menu. The morons prefer to wait until they reach the cash register to decide what they want.

I experienced a different frustration recently. McDonalds has complicated their menu somewhat, but at least at the busy locations, there is a freestanding menu to look at before you get to the actual order speaker. And their menu still isn't that complicated. On the other hand, my daughter's "reward meal" for her report card last week was A&W/Long John Silvers. Since they combined, they have a fairly lengthy menu. And no pre-menu in the drive through. So I end up being that asshat that everyone hates - having to hold up traffic behind me (and not have an immediate order for the server) because my wife and I didn't have their entire combined order memorized.

Having some kind of pre-speaker display with your choices should be mandatory if you offer more than, say, sixteen different items. Or you should restrict your drive-through menu to your most popular choices and offer a greater variety at the counter.
 
2014-03-11 10:14:58 PM  
clkeagle:So I end up being that asshat that everyone hates - having to hold up traffic behind me (and not have an immediate order for the server) because my wife and I didn't have their entire combined order menu memorized.

FTFM.
 
2014-03-11 10:53:59 PM  
I have no problem with McDonalds. A couple of cheeseburgers and large fry with a coke zero hits the spot.
 
2014-03-11 11:10:54 PM  

mod3072: Yes, their food is absolutely terrible. That's why they went of business back in the 50's instead of growing into the largest restaurant chain in the history of the planet. If only their food didn't suck, maybe Ray Croc wouldn't have died penniless after failing to succeed in the food industry.


0/10

Not even McDonald's shareholders will try to tell you they serve great food.
 
2014-03-12 12:06:14 AM  
McDonald's is hemorrhaging customers? Good.
 
2014-03-12 01:26:35 AM  
A McDouble dressed as a big mac and a small portion of fries is a decent meal when you need something fast and poisonous.
 
2014-03-12 08:25:39 AM  
 I want a hamburger... no, a cheese burger.. . no. I want a hot dog.... I want a milk shake. . .
 
2014-03-12 10:17:18 AM  

vudukungfu: I want a hamburger... no, a cheese burger.. . no. I want a hot dog.... I want a milk shake. . .


you'll get nothing and like it!
 
2014-03-12 06:25:30 PM  
I have to say, there's a quality difference between McDonald's in the U.S. and the rest of the world.  Well, I've only experienced it in one country but I get the feeling that's the case regardless.  I live overseas now and when I do go to McDonald's, the burgers are fresh, the ingredients are fresh, and the buns aren't half stale and actually toasted.  The burgers don't each taste exactly the same and actually taste a little like a freshly BBQed burger.  Wasn't the case at any McDonald's I went to in the States.
 
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