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(The Raw Story)   Here's a job you should really only take if all the janitorial positions at your local adult bookstore are already filed: MtGox, which recently lost $340 million of depositor's Bitcoins, opens a call center to field customer complaints   (rawstory.com) divider line 27
    More: Fail, bitcoins, customer complaint, deposits  
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3417 clicks; posted to Main » on 04 Mar 2014 at 12:45 PM (34 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Funniest)
View Voting Results: Smartest and Funniest

2014-03-04 12:50:34 PM  
7 votes:

rumpelstiltskin: Mocking people who lost their money trading bitcoins sounds like fun. And I could practice my Indian accent. "I am being Rupert from Des Moines. Dez Moyns. How may I be of assist to you today?"


blogs.suntimes.com

THANK YOU FOR CALLING MtGOX. THIS IS PEGGY! HOW CAN I BE HELPING YOU?
2014-03-04 12:48:35 PM  
4 votes:
Mt. Gox customer service, can I help you? Oh, you bought BitCoins and figured we'd be as safe as a real bank for your savings? HAHAHAHAHAHAHAHA!!! G'bye, dumbass! ::click::

Mt. Gox customer service, can I help you?
2014-03-04 12:54:09 PM  
3 votes:
Yeah, employment office? You can have my jizz-mop when you pry it from my cold head hands on this one.
2014-03-04 12:49:08 PM  
3 votes:
Nah, it's cool, the call center employees get paid in BitCoins.
2014-03-04 12:48:44 PM  
3 votes:
Mocking people who lost their money trading bitcoins sounds like fun. And I could practice my Indian accent. "I am being Rupert from Des Moines. Dez Moyns. How may I be of assist to you today?"
2014-03-04 03:59:42 PM  
2 votes:

Belias: Ok, here's another. If I visit a store and pay with my debit card, I must trust the store to safeguard my information.  If you shopped at Target late last year, you know that is not always a safe bet.  Target stores your card number, your name, your PIN, etc.  With this information, nefarious people can access your bank account.  The fact that you stand to be reimbursed for that theft is little consolation to people who's mortgage payment bounced due to their accounts being siphoned.

Let's compare that to a Bitcoin payment scenario. I visit a retailer (not Target yet, but a Bitcoin accepting retailer). I make my purchase by snapping a QR code with my phone, tap my password in, and accept the charge.  The retailer gets ONLY that payment. They do not get any information that would allow them (or a nefarious hacker) to access any further funds.


Yeah, the fact they don't lose any money is little consolation for the security breach. Now take bitcoin, where if someone hacks your phone they get all your money and you never get it back.

Security advantage bitcoin!

This is why you idiots are called "true believers."

"But but but, the underlying protocol is secure!"

imgs.xkcd.com
2014-03-04 02:03:39 PM  
2 votes:

Slackfumasta: LasersHurt: ikanreed: LasersHurt: So long as he backed it up? Everything he had before.

That would be smart of hypothetical him.  Unless the backup was more exposed to theft.  Then that'd be bad.  The point I'm trying to make is that he's assuming the technical risks for himself, rather than making them vanish.  And that is beyond the casual user.  And the casual user is the most important user of a currency.  They're the ones that provide liquidity.

Which is why more companies are putting stronger systems in place. I prefer to keep mine offline and deal with it myself, but it's absolutely trivial to make a secure backup. You protect the key as well - the chances of "theft" are exceedingly low.

It's not perfect. If that's your takeaway, so be it.

Same here with dealing with it offline. I actually back my wallet up in Minecraft, using a redstone powered solid state storage structure, and that minecraft world is then backed up regularly to a VM with a truecrypt partition, which is then copied to a sd card that I store in my phone.

People should take security more seriously.


If it's not in your anus, it's not security.
2014-03-04 01:26:13 PM  
2 votes:

hardinparamedic: rumpelstiltskin: Mocking people who lost their money trading bitcoins sounds like fun. And I could practice my Indian accent. "I am being Rupert from Des Moines. Dez Moyns. How may I be of assist to you today?"

[blogs.suntimes.com image 850x478]

THANK YOU FOR CALLING MtGOX. THIS IS PEGGY! HOW CAN I BE HELPING YOU?


I swear if I ever have to work in a call center again, I am going to convince everyone on the floor to say their name is Peggy and speak in that accent.

Just for the lulz.

Once used a Kermit the Frog voice for few inbound tech support calls.  Manager caught me doing the in-bred hillbilly voice so that got stopped short.

For those who work in call centers, the other thing to do is pick a stupid word of the day.  This would be a word that should have NO BUSINESS being spoken during your call but you have to find a way to do so.  Bonus points for creativity.  Now the word does not have to be profane or vulgar.  Just inappropriate.  Like "Watermelon", "Aardvark", "Disco" or "Pantyhose" in a inbound technical support call center.

/mind is wandering today
//let's go ride bikes
2014-03-04 01:14:37 PM  
2 votes:

Pumpernickel bread: How the fark do you lose a virtual currency?  I don't understand that.  I can understand how someone can steal you cash or gold, but this?


Someone threw a torn up chaos orb allover over their servers.

I still can't get over the fact that people actually trusted a bank named after Magic with anything resembling money.
2014-03-04 01:04:51 PM  
2 votes:
Is it a coincidence that these thefts began right after Zynga announced it would accept Bitcoins for their games?

Follow the Cheetos and Mountain Dew.
2014-03-04 12:57:14 PM  
2 votes:
Sometimes I prefer going to the call center in person. The equipment there quite often comes in handy. But the important thing is to be precise and clear when you converse with the call center employee in person.

berichtenuithetverleden.files.wordpress.com

Give me the farking money, You hear me? You hear me, I gotta come here and you bust my balls? Give me the farking money.
2014-03-04 12:57:00 PM  
2 votes:
Shiatcoin
2014-03-04 03:58:34 PM  
1 votes:
imageshack.com
2014-03-04 02:18:24 PM  
1 votes:

LasersHurt: The Homer Tax: I use people dollars to pay bills, put gas in my car, buy food for my family and diapers for the baby.

Where would I go to use Internet monies to do that? I don't think target takes USB drives as payment.

You can use bitcoin in a variety of online stores, like Overstock.com, TigerDirect, or others. More start accepting every day. You can also turn Bitcoin into Amazon Giftcards, or USD, and buy whatever else you want.

Bitcoin is the exception, not the rule. In most of your life you'd use your local fiat currency. But it's growing in acceptance, and provides a novel means of exchange that some people like. The low transaction fees can save many merchants money.


Why would I want to use a different currency at overstock when they take dollars, which I already have and everyone takes online and in real life?

I admittedly know absolutely nothing about this bit coin stuff, but it really really seems like itchy and scratchy money to me.

I have two children under four. I have time for one hobby, and it's home brewing. "Novel currency" feels like an unnecessary hassle when normal money serves my "buying things" needs perfectly.
2014-03-04 02:01:28 PM  
1 votes:

LasersHurt: ikanreed: LasersHurt: ikanreed: Belias: hardinparamedic: Well, it's also a good thing that I can pretty much count on not getting a call from my bank telling me my USD are now worthless and missing, isn't it?

Yes, just as I can count on my Bitcoins not to spontaneously go missing, because I have not chosen a "Magic, the Gathering" site to store them.  But to be sure, lemme check my accounts.  It seems the net effect of the MtGox failure on my Bitcoin balance was ... none.

It's clear that MtGox's customers are facing missing value - both in dollars and in Bitcoin.  I don't follow the "worthless" part of your statement.  By "worthless", do you mean "trading at $650 per Bitcoin?"

Ooh, a true believer, I haven't seen one in the wild for a while.  Tell me, if the hard drive that had your .wallet crashed, how much would you have?

So long as he backed it up? Everything he had before.

That would be smart of hypothetical him.  Unless the backup was more exposed to theft.  Then that'd be bad.  The point I'm trying to make is that he's assuming the technical risks for himself, rather than making them vanish.  And that is beyond the casual user.  And the casual user is the most important user of a currency.  They're the ones that provide liquidity.

Which is why more companies are putting stronger systems in place. I prefer to keep mine offline and deal with it myself, but it's absolutely trivial to make a secure backup. You protect the key as well - the chances of "theft" are exceedingly low.

It's not perfect. If that's your takeaway, so be it.


Same here with dealing with it offline. I actually back my wallet up in Minecraft, using a redstone powered solid state storage structure, and that minecraft world is then backed up regularly to a VM with a truecrypt partition, which is then copied to a sd card that I store in my phone.

People should take security more seriously.
2014-03-04 01:28:51 PM  
1 votes:
Give your real monies to THIS guy for ones & zeroes?
graphics8.nytimes.com

Yeah. He looks legit.
2014-03-04 01:19:38 PM  
1 votes:
3 years in a call center got me PTSD so no thanks. OK, slight exaggeration, only one hell of an anxiety disorder.
2014-03-04 01:14:09 PM  
1 votes:
What they need is a MtGox federal exchange. Then they could just program in more bitcoins.
2014-03-04 01:11:35 PM  
1 votes:

Magorn: Well in fairness, Citi DID just announce that its Mexican subsidiary Banamerica was just scammed out of $400 million too, and it too is also being investigated for money laundering, so while Bitcoins are stupid for a lot of reasons, Mt Gox looks no more sleazy or amateurish than the big boys


BankOfAmerica: Son, why are you doing this?
BitCoin: YOU, ALRIGHT! I LEARNED IT FROM WATCHING YOU!

www.quickmeme.com
2014-03-04 01:06:51 PM  
1 votes:
omgobama.files.wordpress.com

I like money.
2014-03-04 01:04:03 PM  
1 votes:
Leaked picture of a phone rep at the call center:

i148.photobucket.com
2014-03-04 01:00:18 PM  
1 votes:

OldRod: Oh yes, I see the bitcoins in your account right here... aaannnd they're gone!


cdn.meme.li
2014-03-04 01:00:08 PM  
1 votes:
img.fark.net
I have recently taken an interest in online banking.
2014-03-04 12:56:10 PM  
1 votes:

Pumpernickel bread: How the fark do you lose a virtual currency?  I don't understand that.  I can understand how someone can steal you cash or gold, but this?


There are numbers inside computers that are your bitcoin - literally.

The thieves broke into the (poorly secured) vault and stole all the numbers (Bitcoins).

Think of your favorite heist movie, but instead everyone has laptops and looks like Boris from Goldeneye.

The mistake individuals made was trusting a third party with the storage of what was essentially just numbers, when in practicality there was no need too.
2014-03-04 12:53:46 PM  
1 votes:
I wonder how many drug traffickers and child pornographers will be caught by this sting.
2014-03-04 12:48:07 PM  
1 votes:
Script for Call Center Employees:


"SUCKERS"
2014-03-04 12:46:47 PM  
1 votes:
But, hey. BitCoins are no different than any other Fiat Currency*, right?


*except for the fact that modern currencies are backed by the GNP of a country.
 
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