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(WCVB Boston)   TV station turns top 10 list of stores with worst customer service into worst slideshow. (Warning: 34 slides to show 10 stores)   (wcvb.com) divider line 48
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4054 clicks; posted to Main » on 01 Mar 2014 at 11:47 AM (24 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-03-01 08:45:29 AM
And the award for the story with the least clicks of the day goes to.....
 
2014-03-01 09:29:55 AM
And deslider won't touch it. No, thanks.
 
2014-03-01 09:36:01 AM
From TFA:

10.) Winn-Dixie
9.) SuperValu
8.) Gap, Inc.
7.) Best Buy Co., Inc.
6.) Safeway Inc.
5.) Macy's, Inc.
4.) Walgreen Company
3.) CVS Caremark Corporation
2.) Rite Aid Corporation
1.) Wal-Mart Stores, Inc.
 
2014-03-01 09:44:42 AM
Minimum wage skeleton crews provide crappy service? {shockedface.jpg}
 
2014-03-01 09:53:59 AM
Would that be the same as phone tech support? Because I worked for AOL a loooooong time ago and if they were still relevant they'd be on this list easily.
 
2014-03-01 11:50:12 AM

bearded clamorer: From TFA:

10.) Winn-Dixie
9.) SuperValu
8.) Gap, Inc.
7.) Best Buy Co., Inc.
6.) Safeway Inc.
5.) Macy's, Inc.
4.) Walgreen Company
3.) CVS Caremark Corporation
2.) Rite Aid Corporation
1.) Wal-Mart Stores, Inc.


I'm glad I opened the thread first.
 
2014-03-01 11:53:42 AM
I thought Walmart would let you return anything, even without a receipt
 
2014-03-01 11:59:08 AM
And all stock photos in the slideshow - not even a shot of a moldy head of lettuce or a receipt for an extended warranty.
 
2014-03-01 12:01:29 PM

bearded clamorer: From TFA:

10.) Winn-Dixie
9.) SuperValu
8.) Gap, Inc.
7.) Best Buy Co., Inc.
6.) Safeway Inc.
5.) Macy's, Inc.
4.) Walgreen Company
3.) CVS Caremark Corporation
2.) Rite Aid Corporation
1.) Wal-Mart Stores, Inc.


The only one I'm somewhat shocked at seeing on there is Macy's.
 
2014-03-01 12:01:41 PM
1) never had an issue with Walmart that wasn't quickly resolved
3) same with CVS, slow checkouts sometimes though
7) Best Lie has drastically improved in my area based on the two times I went there last year to look at items before ordering elsewhere

They should add on Roundy's, a regional grocery. Worst shopping experience ever.
 
2014-03-01 12:02:25 PM
You can't even deslide that thing.  I tried.
 
2014-03-01 12:03:54 PM
WCBV Boston can take it's click-bait and shove it.

This is what happens when the media allows the buyers to drive the pricing model to  cost-per-click  instead of a cost-per-thousand one.  Crappy non-stories spread out over as many pages as possible to generate clicks that are then turned into cash.

Boycott all slide shows.  It's the only way to slow this down.  Oh, and if you ever run into a Digital-Media Planner/Strategist, punch them in the groin as hard as you can.
 
2014-03-01 12:07:02 PM

Fano: I thought Walmart would let you return anything, even without a receipt


Theyve done a complete 180 on that policy, now they wont let you return anything, even with a receipt. Not even if you buy their "extended warranty".

They wont even do an exchange on defective product. You have to send it back to the manufacturer yourself.
 
2014-03-01 12:07:32 PM

bearded clamorer: From TFA:

10.) Winn-Dixie
9.) SuperValu
8.) Gap, Inc.
7.) Best Buy Co., Inc.
6.) Safeway Inc.
5.) Macy's, Inc.
4.) Walgreen Company
3.) CVS Caremark Corporation
2.) Rite Aid Corporation
1.) Wal-Mart Stores, Inc.


I've gotten brilliant service from Macy's, pretty much every store I've ever gone into.
 
2014-03-01 12:08:50 PM
Lowes, in my opinion, hires the worst employees based on customer care. I call this store the "bend over and give it to me" store.
 
2014-03-01 12:10:10 PM
So the worst company in the entire country scores a 71 on their index? Sounds like we're doing pretty well as a country. No Store Left Behind!
 
2014-03-01 12:10:17 PM
Are there any drug store chains not high on the list?
 
2014-03-01 12:10:32 PM

FatherDale: bearded clamorer: From TFA:

10.) Winn-Dixie
9.) SuperValu
8.) Gap, Inc.
7.) Best Buy Co., Inc.
6.) Safeway Inc.
5.) Macy's, Inc.
4.) Walgreen Company
3.) CVS Caremark Corporation
2.) Rite Aid Corporation
1.) Wal-Mart Stores, Inc.

I've gotten brilliant service from Macy's, pretty much every store I've ever gone into.


^This. No matter what Macy's I walk into, even in crappy clothes, they have always been more than accomodating to seperate me from my money.
 
2014-03-01 12:13:14 PM
I don't pay any attention to this kind of thing for the same reason I've stopped reading online reviews. People give bad reviews for the stupidest, petty little reasons they can come up with.
 
2014-03-01 12:15:36 PM
Worst Customer Service? ... mmm .. lemme think ...

www.cortlandbookkeeping.com
 
2014-03-01 12:20:02 PM
I can't decide what's worse: Auto-play videos or slideshows?
 
2014-03-01 12:21:01 PM

upndn: Lowes, in my opinion, hires the worst employees based on customer care. I call this store the "bend over and give it to me" store.


Odd, I'm in Lowes at least once a week and I find their employees to be extremely helpful and knowledgeable. Anytime I have a question they always seem to have an answer or they go out of their way to find one. You ask them where an item is and instead of just saying "aisle 30" they drop what they're doing and walk you to it. You couldn't ask for better customer service in my book.
 
2014-03-01 12:21:24 PM
So if your one of the largest chain stores your bad.
 
2014-03-01 12:24:14 PM
Soul sucking minimum wage shiatholes. Love it.
 
2014-03-01 12:26:42 PM
The way to get around Best Buy's apparently bad customer service (I've never had an issue with them, to be honest, so I'm not sure why they're on this list) is to send a letter to their executives. I did that once simply to let them know there was a problem with their website (that had cost them a $2500 sale) and they sent me a $100 gift card for the inconvenience.

What inconvenience? I made the purchase at Amazon and saved $100, then got another $100 for... uh, telling Best Buy that a problem with their website sent me to a different retailer? Oh, okay. How very inconvenient.

Best Buy in another state screwed up my preorder of a game a few years ago--so they upgraded me on the spot when I went to pick it up to a collector's edition at no additional cost to me.

Worst service I ever had at a Best Buy was waiting 30 minutes on a very busy day--the staff came and found me in the store when they were ready to handle my issue.

/sarcasm Such terrible service they have there! /end sarcasm


disclaimer: I'm sure not everyone has always had good experiences with Best Buy, but I've honestly never once had a bad experience with them, which is why they continue to get my money.
 
2014-03-01 12:32:55 PM

FizixJunkee: I can't decide what's worse: Auto-play videos or slideshows?


Autoplay is worse.  I can just close the page when I see slideshows.  Sometimes I don't even know autoplay is on the page if it is not at the top.

What kind of people like these things enough to where it makes sense to keep doing them?  I guess the same people who fall for telemarketers.  Fark them.
 
2014-03-01 12:35:04 PM
11. Every bank with automated voice only lines that doesn't understand repeated "representative" requests. I can check my balance online, folks. I call because I need a person.
 
2014-03-01 12:44:12 PM
I just came to say that I don't like the idea, I won't click the story, I hate subby, slideshows suck, "this again?", and I didn't submit the story, but if I had my headline would have been better.

/amidoinitright?
 
2014-03-01 12:44:57 PM

Clemkadidlefark: Worst Customer Service? ... mmm .. lemme think ...

[www.cortlandbookkeeping.com image 167x75]


You must not be a liberal.
 
2014-03-01 12:48:32 PM
ReapTheChaos:

Odd, I'm in Lowes at least once a week and I find their employees to be extremely helpful and knowledgeable. Anytime I have a question they always seem to have an answer or they go out of their way to find one. You ask them where an item is and instead of just saying "aisle 30" they drop what they're doing and walk you to it. You couldn't ask for better customer service in my book.

Was just at Lowes.  That's the experience I got from the employees working the aisles.  Now, the cashiers were a bit short bus-ish.  Self-checkout for the winning solution.

*no problem with Lowes...these days*
 
2014-03-01 12:49:10 PM
Macy's should be higher on the list. Even worse than Walmart! I stopped shopping there even though I love their selection, because the checkout desks are a nightmare. There's no one there half the time, or there are two women there and one is helping a huge line of customers and the other one is doing god knows what and trying to act invisible, while everyone in line complains loudly about how slow the line is moving.
 
2014-03-01 01:12:15 PM
Americans have no idea what truly bad customer service is.  Try shopping in Canada.

A typical trip to a Sobey's store consists of trying to find the stuff on your list on the half empty shelves, navigating the dirty, poorly lit narrow aisles that are inevitably either made even more narrow by being piled with garbage left by the shelf stockers, or pallets of product that should be on the shelf, but the stockers wandered off to do god knows what and just left them there.

If you are lucky enough to find some of the items that you are looking for (and if it's produce that it isn't rotting) you will probably have to shove some employee out of the way whose job seems to be nothing more than getting in your way and then refusing to move until he/she is done looking at whatever it is they are looking at.  I once politely asked one of these drones to move and was told that he would be through in a minute or so and I should wait.  When you finally finish getting the 75-80% of the things on your list then it's off to the two or three open checkout lines.  Why do they even bother putting in 10, when they never open more than 4?

So the obvious answer would be to shop somewhere else.  The problem is that we really have only two major choices, Sobeys (who now own Safeway and Target grocery) and Loblaws. .. and Loblaws gives as little of a crap about their customers as Sobey's does.  They don't have to compete for oury business... it's either one or the other for the bulk of our population.

At least in the US you have competition that keeps this BS to a minimum.  When all your stores start to merge into one, look out.
 
2014-03-01 01:19:27 PM

oukewldave: FizixJunkee: I can't decide what's worse: Auto-play videos or slideshows?

Autoplay is worse.  I can just close the page when I see slideshows.  Sometimes I don't even know autoplay is on the page if it is not at the top.

What kind of people like these things enough to where it makes sense to keep doing them?  I guess the same people who fall for telemarketers.  Fark them.


ONE TIME. I renewed a magazine subscription with a telemarketer one time. I figured that moment of weakness probably gave us 10-12 more years of telemarketing.
 
2014-03-01 01:24:33 PM

lokis_mentor: FatherDale: bearded clamorer: From TFA:

10.) Winn-Dixie
9.) SuperValu
8.) Gap, Inc.
7.) Best Buy Co., Inc.
6.) Safeway Inc.
5.) Macy's, Inc.
4.) Walgreen Company
3.) CVS Caremark Corporation
2.) Rite Aid Corporation
1.) Wal-Mart Stores, Inc.

I've gotten brilliant service from Macy's, pretty much every store I've ever gone into.

^This. No matter what Macy's I walk into, even in crappy clothes, they have always been more than accomodating to seperate me from my money.


Thirded.  I like clothes shopping at Macy's.  The sales people are always very helpful in finding clothes that fit me (and I have some odd proportions, so it's not that easy).
 
2014-03-01 01:27:08 PM
Here's my "worst customer service ever" story. Sears. I bought my teenage son a suit online. The trousers were snug, so I went online to find out how to return them. The website said I could not simply exchange them; I had to purchase a new pair of trousers and print an invoice which would allow me to return the smaller trousers at the store. So purchased the correct size online, took the too-small pair to the Sears at the mall, and was told I could only exchange the trousers for in-store credit. Even though I had my invoice and receipt showing the charge to my debit card, three levels of management refused to provide a refund. So now I've got the right pair of pants but I had to buy them twice, and can't get my money back. I don't want to shop at Sears anymore, but I have to because they gave me this blasted gift card instead of a refund!
 
2014-03-01 01:39:19 PM
wpmedia.o.canada.com

poison_amy :

Something to make you feel better.

http://o.canada.com/business/sears-toronto-eaton-centre/
 
2014-03-01 01:40:28 PM

poison_amy: Here's my "worst customer service ever" story. Sears. I bought my teenage son a suit online. The trousers were snug, so I went online to find out how to return them. The website said I could not simply exchange them; I had to purchase a new pair of trousers and print an invoice which would allow me to return the smaller trousers at the store. So purchased the correct size online, took the too-small pair to the Sears at the mall, and was told I could only exchange the trousers for in-store credit. Even though I had my invoice and receipt showing the charge to my debit card, three levels of management refused to provide a refund. So now I've got the right pair of pants but I had to buy them twice, and can't get my money back. I don't want to shop at Sears anymore, but I have to because they gave me this blasted gift card instead of a refund!


A few years back I got my Sears credit card statement with a $40 late fee. Called them up & asked them how late it was and she replied "One day". I've been to Sears since but I always pay cash. Suck it Sears. And K-Mart also.
 
2014-03-01 01:51:29 PM

Clemkadidlefark: Worst Customer Service? ... mmm .. lemme think ...

[www.cortlandbookkeeping.com image 167x75]


"Yes, my name is Clemkadidlefark, and I'm here for my audit."
 
2014-03-01 02:16:56 PM
never had any problems at the Gap, I need something beige and boom, there it is.
 
2014-03-01 02:19:44 PM

poison_amy: Here's my "worst customer service ever" story. Sears. I bought my teenage son a suit online. The trousers were snug, so I went online to find out how to return them. The website said I could not simply exchange them; I had to purchase a new pair of trousers and print an invoice which would allow me to return the smaller trousers at the store. So purchased the correct size online, took the too-small pair to the Sears at the mall, and was told I could only exchange the trousers for in-store credit. Even though I had my invoice and receipt showing the charge to my debit card, three levels of management refused to provide a refund. So now I've got the right pair of pants but I had to buy them twice, and can't get my money back. I don't want to shop at Sears anymore, but I have to because they gave me this blasted gift card instead of a refund!


Back in the early 80s I bought a sofa at Sears, after about 30 days I noticed the fabric was beginning to wear thin, to the point you could see through it in spots. I took it back but they said they would only refund 75% of the price to me because it was used. Long story short, after going round and round with them and even calling their corporate offices, I finally gave in and accepted the 75% refund and agreed to let them mail me a check.

The next day I decided I didn't want to wait so I went in to get my money, which they gave me. Then about a week later, I also got a check in the mail for the same amount, I guess they didn't get word to cancel it. So not only did I get a full refund, I got and extra 50% to boot. Serves them right.
 
2014-03-01 02:20:25 PM

Mad Mark: poison_amy: Here's my "worst customer service ever" story. Sears. I bought my teenage son a suit online. The trousers were snug, so I went online to find out how to return them. The website said I could not simply exchange them; I had to purchase a new pair of trousers and print an invoice which would allow me to return the smaller trousers at the store. So purchased the correct size online, took the too-small pair to the Sears at the mall, and was told I could only exchange the trousers for in-store credit. Even though I had my invoice and receipt showing the charge to my debit card, three levels of management refused to provide a refund. So now I've got the right pair of pants but I had to buy them twice, and can't get my money back. I don't want to shop at Sears anymore, but I have to because they gave me this blasted gift card instead of a refund!

A few years back I got my Sears credit card statement with a $40 late fee. Called them up & asked them how late it was and she replied "One day". I've been to Sears since but I always pay cash. Suck it Sears. And K-Mart also.


i.ebayimg.com
 
2014-03-01 02:22:21 PM
On Lowes. I bought a sony surround sound speaker system from them for $100. The "sony outlet store" in a semi-local outlet mall wanted $150 for the center channel and $100 for the rear speakers. Lowes:$100. Sony "outlet" $250.
 
2014-03-01 03:21:18 PM
Old Navy "accidentally" did a chargeback to my gift-giver's credit card when I went to exchange a gift there once. When I clarified that they farked up, all the manager did was shrug. Didnt even get an apology.

While I've never had a bad experience with the Gap, I'm pretty sure they're owned by the same company as ON so it'd not surprising.
 
2014-03-01 03:39:23 PM
I hate Wal-Mart as much as the next guy, but I don't need "customer service" at a farking Wal-Mart.
I need the cashier to ring me up, and maybe I need someone to unlock something they have locked in a case, that's about it.
Same with most of these stores.  How much "customer service" is needed at The Gap?
And I've never been to a Winn-Dixie or Supervalu but never had a problem with any of these stores as far as "customer service".
List is stupid.
 
2014-03-01 03:43:41 PM

Clemkadidlefark: Worst Customer Service? ... mmm .. lemme think ...

[www.cortlandbookkeeping.com image 167x75]


Their customer is the Treasury and they seem to be quite happy with the results.
 
2014-03-01 04:54:32 PM
Checking out of the Kohl's stores around here is as slow as Walmart. Which is sloooow.
 
2014-03-01 07:04:14 PM
Can someone tell me the point of these stupid slide shows that so many sites have?    More clicks = more revenue or something?    Thank god foe deslider
 
2014-03-01 10:33:44 PM

nytmare: Are there any drug store chains not high on the list?


The last 20 years have brought about a massive series of acquisitions, implosions and closures (Treasury, Drug Emporium, Revco, PharMor, etc.) leaving the "Big Three" that you see on this list providing retail pharmacy services to a majority of Americans. They are awful to work for. If you want a better explanation, Google Drugmonkey and you'll find his blog, which will explain why chain retail pharmacy in general is a tragic mockery of pharmaceutical care, and should provide plenty of reasons to search for a local independent to do business with.

Source: After 14 years, I just quit one of those hellholes. No more purposefully unattainable metrics for me, and no more short staffing either.
 
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