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(CNN)   Delta to its non-expense account fliers: Let them eat baggage fees   (finance.fortune.cnn.com ) divider line
    More: Stupid, luv, long-run, tranches  
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1788 clicks; posted to Business » on 26 Feb 2014 at 12:24 PM (2 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



30 Comments   (+0 »)
   
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2014-02-26 10:17:41 AM  
Stupid move, but from the legacy airline with the worst service imaginable (even United has a hard time matching it), this isn't unexpected
 
2014-02-26 12:41:57 PM  
Assuming they stick with this, their next move will be to drastically devalue existing mileage balances by raising the redemption thresholds to ridiculously high levels, such that existing miles become basically useless, and only the super-business traveler will be able to redeem going forward.
 
2014-02-26 12:43:35 PM  

Grand_Moff_Joseph: Stupid move, but from the legacy airline with the worst service imaginable (even United has a hard time matching it), this isn't unexpected


Yeah, last time we flew Delta there wasn't much they didn't fark up. Even at the ATL airport (their home base) we couldn't find a single Delta employee who wasn't indifferent, or worse, downright snarky.

To hell with Delta. Never again. We don't put up with that much bullshiat on Southwest.
 
2014-02-26 12:52:11 PM  

Grand_Moff_Joseph: Assuming they stick with this, their next move will be to drastically devalue existing mileage balances by raising the redemption thresholds to ridiculously high levels, such that existing miles become basically useless, and only the super-business traveler will be able to redeem going forward.


That was step 1, actually
http://milevalue.com/delta-skymiles-devaluation-february-june-2014/
 
2014-02-26 01:00:21 PM  
Driving 12 hours instead of flying next week to take a cruise.  Airlines can go fark themsleves.

/ 1/2 million Delta miles lifetime.  Loved flying back in the 80's and 90's.  Hate it with a passion now.
 
2014-02-26 01:02:19 PM  
This makes business sense, actually.  This way, they reward the customers that actually make the airline the most money.
 
2014-02-26 01:35:37 PM  
never had a bad experience on delta. southwest, jetblue, american, united...wow awful. luftansa was great this airline i flew to CR was amazing.
 
2014-02-26 01:35:37 PM  
Too bad 'Off with their* heads' isn't an option.

* Delta management.
 
2014-02-26 01:37:16 PM  

bostonowns: never had a bad experience on delta. southwest, jetblue, american, united...wow awful. luftansa was great this airline i flew to CR was amazing.


ZMugg: Too bad 'Off with their* heads' isn't an option.

* Delta management.


Bizarre silmupost.
 
2014-02-26 02:04:01 PM  

Geotpf: This makes business sense, actually.  This way, they reward the customers that actually make the airline the most money.


And what happens if business travel retracts significantly, as it did after 9/11, and again when the recession hit?  If you drive off the "loss leader" passengers in the good times, they won't be there to keep you afloat in the bad times.

Not saying you're wrong, just that there is another side to this coin.  :)
 
2014-02-26 02:13:01 PM  

Geotpf: This makes business sense, actually.  This way, they reward the customers that actually make the airline the most money.


The people who "make the airline the most money" are doing so on a per-seat basis, but I suspect the casual/leisure travelers are still the bigger chunk of the cabin.
 
2014-02-26 02:15:24 PM  
Although this sucks I really don't understand why it hasn't always been this way.  It would be curious to understand the history of why they originally went with miles vs dollars spent.
 
2014-02-26 02:39:37 PM  

MrPleasant: Although this sucks I really don't understand why it hasn't always been this way.  It would be curious to understand the history of why they originally went with miles vs dollars spent.


I can only speculate that flight prices used to have a stronger correlation to the distance traveled. But now with the hub+spoke model it isn't always true. For example, a PHX-DFW-FLL flight costs almost the same as a PHX-JFK-FLL flight, but the latter earns an extra 2000 miles (and a corresponding 4 hours in the air). But the way the airline sees it, the flight to JFK is happening either way so they might as well fill the space.
 
2014-02-26 02:46:00 PM  
Submitted this exact same article with a better headline.

/yes, I am a precocious twat for complaining
 
2014-02-26 02:47:35 PM  
Not sure I get the article's point.

This move will mostly hurt business travelers that have to answer for their expenses. I.e. anyone working for a company that doesn't trust it's employees not to book the most expensive fair possible.

Casual travelers don't seem to value points much at all. It takes them years to win a flight award anyway.

 

Grand_Moff_Joseph: Stupid move, but from the legacy airline with the worst service imaginable (even United has a hard time matching it), this isn't unexpected


The worst? Have you not flown American or US Air? Delta ranks higher than them on a regular basis. (still crap, but better crap than most)
 
2014-02-26 03:01:08 PM  

nocturnal001: The worst? Have you not flown American or US Air? Delta ranks higher than them on a regular basis. (still crap, but better crap than most)


I usually use AA, actually.  They're far from their glory days, but even my subpar experiences with AA have been miles better than anything I've seen from the few times I used Delta.

/just my experience, I suppose
 
2014-02-26 03:11:19 PM  

Geotpf: This makes business sense, actually.  This way, they reward the customers that actually make the airline the most money.


This is what I was thinking. I have always kind of wondered why it wasn't this way from the start.

If this works, then over time they will get more and more business travelers on planes, they can gradually start adding back some of the luxuries that airlines used to have, and quit nickle and diming everything.

I have said it many times before, the reason that airlines suck so damn bad, is because people will do ANYTHING to save $5 on a flight.  I have had friends spend DAYS searching to save a few bucks. Also, people will take lay overs, move their schedule and do all sorts of crazy things to save something like $50.  Because of this, it really does add up to squeeze one more row on if it can knock off $10 from each persons ticket price.  Same with paying for peanuts and baggage fees.  It is all so that they can compete on Kayak.com.

What Delta is saying is screw all that.  They only want customers who are willing to pay for a little dignity.  My company only pays for the cheapest seat.  Because I am over 6", I have to basically spend the extra $15 to get legroom.  I will spend $50 to not layover somewhere.  I want an airline to cater to me, and stop trying to cram me in next to a single mother and her baby while making me pay for a beer etc etc.
 
2014-02-26 03:14:50 PM  
Not sure how Delta is first in this.  United enacted a very similar plan for 2014.  I don't really like it.  The spending thresholds are pretty low and it looks like I will get into my normal status with spent money to spare but they can always tweak those numbers.
 
2014-02-26 03:18:33 PM  

Grand_Moff_Joseph: nocturnal001: The worst? Have you not flown American or US Air? Delta ranks higher than them on a regular basis. (still crap, but better crap than most)

I usually use AA, actually.  They're far from their glory days, but even my subpar experiences with AA have been miles better than anything I've seen from the few times I used Delta.

/just my experience, I suppose


They all suck pretty well. Comes down to where you are flying and luck for the most part.
 
2014-02-26 03:25:54 PM  

nocturnal001: Grand_Moff_Joseph: nocturnal001: The worst? Have you not flown American or US Air? Delta ranks higher than them on a regular basis. (still crap, but better crap than most)

I usually use AA, actually.  They're far from their glory days, but even my subpar experiences with AA have been miles better than anything I've seen from the few times I used Delta.

/just my experience, I suppose

They all suck pretty well. Comes down to where you are flying and luck for the most part.


In my experience, the best coach class service left in America is on Alaska Airlines.  Awesome crews, and their fruit-cheese trays are divine.  :)
 
2014-02-26 03:32:06 PM  
fark mileage programs. I don't fly enough to get anywhere before they change their terms. I fly Alaska, Hawaiian, and SW if at all possible. For work, I'm most interested in the flight that gets me there when I want to get there if those airlines aren't available. Not worrying about miles keeps me free to use whomever is the least dickish at the moment.
 
2014-02-26 03:34:17 PM  

Grand_Moff_Joseph: nocturnal001: Grand_Moff_Joseph: nocturnal001: The worst? Have you not flown American or US Air? Delta ranks higher than them on a regular basis. (still crap, but better crap than most)

I usually use AA, actually.  They're far from their glory days, but even my subpar experiences with AA have been miles better than anything I've seen from the few times I used Delta.

/just my experience, I suppose

They all suck pretty well. Comes down to where you are flying and luck for the most part.

In my experience, the best coach class service left in America is on Alaska Airlines.  Awesome crews, and their fruit-cheese trays are divine.  :)


I've been doing mostly southwest these days. For a business traveler the no change fees is a god send. Of course having a non-stop trumps any loyalty for me.
 
rka
2014-02-26 04:23:54 PM  

stewbert: I don't fly enough to get anywhere before they change their terms.


I do. And I'll do everything in my power to stick with the airline where I have status and get upgrades.

Fark cattle class. You can sit back there with the sweaty family from Jersey.

Upgrades + TSA Pre-Check + Global Entry. Almost makes flying humane again.
 
2014-02-26 04:52:12 PM  

Grand_Moff_Joseph: Stupid move,


Are you kidding me?  I can't believe they didn't do it sooner.  Business travelers getting major points for buying at the last minute are spending someone else's money.  I paid $700 last Wednesday to get myself to DC this morning.  I'm getting way more points for this than I used to.  Why would I spend $700 on United if I'm getting more points on Delta.  It's an easy choice.

I don't even see why casual fliers care about miles.  They don't fly enough to get status or meaningful rewards.  They should base their carrier decisions on cost because its their cost.  If you're spending your own money and choosing flights based on loyalty, you're doing it wrong.
 
2014-02-26 06:56:19 PM  

rka: stewbert: I don't fly enough to get anywhere before they change their terms.

I do. And I'll do everything in my power to stick with the airline where I have status and get upgrades.

Fark cattle class. You can sit back there with the sweaty family from Jersey.

Upgrades + TSA Pre-Check + Global Entry. Almost makes flying humane again.


I am the sweaty guy, just not from Jersey. If you can't beat 'em, join 'em.
 
2014-02-26 07:03:18 PM  
A company is catering to the 2% of customers that account for 20% of their business?! Alert the media!
 
2014-02-26 07:28:10 PM  

Grand_Moff_Joseph: Assuming they stick with this, their next move will be to drastically devalue existing mileage balances by raising the redemption thresholds to ridiculously high levels, such that existing miles become basically useless, and only the super-business traveler will be able to redeem going forward.


Sounds like American Airlines. If you choose to take advantage of the Saver award tickets, they charge you astronomical fees. For example:

4 business-class saver award tickets from Denver to London-Heathrow = 400,000 miles + $4,700 in fees

4 business-class anytime award tickets from Denver to London-Heathrow = 800,000 miles + $400 in fees

Sorry, but expending another 400,000 miles to save $4,300 is not a good return on your hard-earned miles.

/bastards
 
2014-02-26 08:17:20 PM  
"Dear legacy airlines,

Thank you for making it clear that you do not value my business as a frequent leisure traveller. Just 4 years ago, one year's worth of travel earned me 300,000 miles. Now you tell me you only really want to give me 50,000. I now have no reason to choose you over Southwest.

Next time there's a recession, and businesses cut back on travel, don't bother begging for my business. You won't get it.

Sincerely,

Your former loyal customer."
 
2014-02-26 10:25:43 PM  

jankyboy: Grand_Moff_Joseph: Assuming they stick with this, their next move will be to drastically devalue existing mileage balances by raising the redemption thresholds to ridiculously high levels, such that existing miles become basically useless, and only the super-business traveler will be able to redeem going forward.

Sounds like American Airlines. If you choose to take advantage of the Saver award tickets, they charge you astronomical fees. For example:

4 business-class saver award tickets from Denver to London-Heathrow = 400,000 miles + $4,700 in fees

4 business-class anytime award tickets from Denver to London-Heathrow = 800,000 miles + $400 in fees

Sorry, but expending another 400,000 miles to save $4,300 is not a good return on your hard-earned miles.

/bastards


Pick pretty much any other airport than LHR. LHR has the highest facility fees and their taxes are based on the retail value of the ticket. Thus, the taxes on an F ticket are WAY higher than a coach ticket.
 
2014-02-26 11:39:14 PM  

vento: jankyboy: Grand_Moff_Joseph: Assuming they stick with this, their next move will be to drastically devalue existing mileage balances by raising the redemption thresholds to ridiculously high levels, such that existing miles become basically useless, and only the super-business traveler will be able to redeem going forward.

Sounds like American Airlines. If you choose to take advantage of the Saver award tickets, they charge you astronomical fees. For example:

4 business-class saver award tickets from Denver to London-Heathrow = 400,000 miles + $4,700 in fees

4 business-class anytime award tickets from Denver to London-Heathrow = 800,000 miles + $400 in fees

Sorry, but expending another 400,000 miles to save $4,300 is not a good return on your hard-earned miles.

/bastards

Pick pretty much any other airport than LHR. LHR has the highest facility fees and their taxes are based on the retail value of the ticket. Thus, the taxes on an F ticket are WAY higher than a coach ticket.


Also try not to pick a flight that uses BA metal (planes).  US-based carriers charge significantly lower fees to use LHR, compared to BA.
 
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