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(WWSB ABC 7)   Woman says she found bird skull in bag of frozen spinach; store feels proper compensation is a full refund of her $1.79   (mysuncoast.com) divider line 78
    More: Florida, A Sarasota, Publix, executive compensation, customer service  
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2792 clicks; posted to Main » on 09 Jan 2014 at 7:05 AM (40 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2014-01-09 09:27:01 AM  
25.media.tumblr.com
 
2014-01-09 09:32:37 AM  

Xenomech: A smarter move for the business owner would be to at least give her an in-store gift certificate for $50 or $100.  Sure, it's not the store owner's fault -- nor should he admit any fault -- but the gift would help counteract the negative conditioning against shopping at his store that the customer experienced as a result of this incident.  It would be in the store owner's own best interest to do a little more than just refund the cost of the salad.


Agreed, though I would have only made it twenty five. Then pass it to the higher ups to complain to the company that made the product. Even though it wasn't the store's fault, a lot of customers will associate the bad experience with them anyway.
 
2014-01-09 09:47:04 AM  
Publix saw a birdy in the snow
its wing was broke
it could not go.
they lured it to them with some bread
then they smasked its f*cking head.

and so it goes.
 
2014-01-09 09:48:51 AM  
I work in corporate liability and handle a lot of claims for the Product Liability Act and Sale of Goods Act...so I get to play internet expert today!  Hurrah!

The compensation given by the store is pretty standard.  Typically, they don't even like giving out a gift card as a customer service gesture without going to someone in risk management first.  However, an offer of a gift card would likely be the first thing the guys in risk management will try .  In many cases, a nominal customer service gesture will be all that's needed to make the customer happy.

In the meantime, the spinach supplier will be put on notice.  Publix has the easy out here as there will most certainly be a hold harmless/indemnity agreement in the vendor contract.  So, anything would be handled by the spinach supplier and their insurance.

Now, as for any settlement?  If the customer didn't actually eat the spinach, it's basically a case of "go away" because apart from not being able to eat the spinach, there is no loss.  And hell, she was compensated for that, so there really is no loss.  Sure, she can go claim psychological injury, but the onus is on her to prove it, and that shiat's expensive.

In the end, this will likely be cheap for whatever insurance company will be handling it.

/This may be different in the US since I deal with Canadian stuff...so whatever.
 
2014-01-09 09:55:17 AM  
Stupid twat.  If you're going to complain about the inevitable down side of mechanized, industrialized agriculture, perhaps you should plant a garden and grow your own goddamn spinach.
 
2014-01-09 10:10:14 AM  
Since the bag brand is also Publix, I wouldn't be too surprised if this turned out to be a double-whammy Chili Finger backfire.

I get that offering a gift card of any amount is sort of like admission of guilt, but $10 to shut her up wouldn't be so terrible. Even if the skull is legit the local store isn't at fault, I'd think their top priority would be to get themselves out of the news ASAP, there's no good publicity to be found here. It kinda sounds like the store is so confident that the product arm of Publix will find fraud, they're trying to throw their own little bit of retaliation in while they can.

/ double-whammy Chili Finger backfire sounds like an incredibly dirty euphemism for something.
 
2014-01-09 10:20:11 AM  
Another episode in "Man Versus Nature: The Road To Victory."
 
2014-01-09 10:26:01 AM  

RobSeace: She obviously must never have owned an outdoor cat, at least... Severed bird heads would be the least of the horrors she'd have witnessed!


Unrelated to TFA, but I've never had an outdoor cat that was kind enough to decapitate its victim.

The ginger tabby I had as a child would bring the critters in while they were still alive and then mess with them a bit. She'd start by repeatedly "freeing" them and giving them hope before capturing them again. At some point, they'd be captured under a rug or pillow and smothered to death. She'd never actually eat any of them, so we'd occasionally find asphyxiated corpses in random parts of the house. I can't count the number of times I caught her doing this and felt bad enough for the small animal to save it.

The black and white cat we got shortly after we were married had a thing for bumble bees. Like the tabby, he'd bring them in live and usually deposit them in my shoes so that he could watch them in captivity and bat at them before finally putting them out of their misery. The only time he was involved with small furry critters, he brought in a field mouse from the cold, promptly set it free inside the house, and then completely lost interest in it. He loved watching me chase it down, though.

Every other cat I've had has been an indoor cat.
 
2014-01-09 10:27:01 AM  

Xenomech: A smarter move for the business owner would be to at least give her an in-store gift certificate for $50 or $100.  Sure, it's not the store owner's fault -- nor should he admit any fault -- but the gift would help counteract the negative conditioning against shopping at his store that the customer experienced as a result of this incident.  It would be in the store owner's own best interest to do a little more than just refund the cost of the salad.


plus, the lawyer should be paid $100 million for pain & suffering, need a new BMW.
 
2014-01-09 10:29:27 AM  
Years ago, we bought about 4 cans of tuna from a local grocery store.  When we opened them to make tuna salad a couple of days later we found 1 of them actually contained cat food.  We took it back and got a refund for that can.  I think we got a free can of tuna too.

We did not report it to the media and we did not get grossed out by it.  We did have a good laugh about it, and still do to this day.
 
2014-01-09 10:52:44 AM  

OnlyM3: no harm, no fowl

// biatch gets nothing.


Great pun! 10/10
 
2014-01-09 10:54:17 AM  

docmattic: I've heard of "Bird's Eye" brand vegetables, but this is ridiculous.


That's where the eye went!

TFA ""There's an eye missing out of it," said Brogan."

MrHappyRotter: I know, it's so disgusting.  Reminds me of the time I found a bird leg in a bag of frozen chicken I got from Walmart.  I wish I had had the presence of mind to take it back for a refund or sue, but instead I was so traumatized that all I could do was to throw the bag away.


Absolutely disgusting! I feel your pain.

I found wings in my bag of chicken thighs, can you believe that! I was expecting thighs and all I got was wings.

I freaked out and took the bag straight back to the shop. The way I was treated by the shop workers was unbelievable. They didn't take my complaint seriously and they even pointed and laughed at me. I am now so traumatised by this incident that I will have to sue.

I think about £100 Million would be just enough to take the edge of the humiliation that I had suffered.

What's worse was that the shop didn't even exchange my bag of chicken thighs.
 
2014-01-09 10:55:01 AM  

DarkVader: Mirandized: Peter von Nostrand: Unless she ate it, sounds about right to me. And no you vapid, twit... You won't need therapy

It looks like she is laying the ground for the law suit. It is possible that she may actually need therapy, but that should be funded by the family and community that sheltered her from life when she was growing up, and set her up to be traumatized by something this trivial.

Well, no.  It should be funded by public single-payer healthcare, available to every citizen as a right.


Sorry, didn't realize I was on the Politics page.
 
2014-01-09 11:10:52 AM  
Mirandized
2014-01-09 10:55:01 AM


DarkVader: Mirandized: Peter von Nostrand: Unless she ate it, sounds about right to me. And no you vapid, twit... You won't need therapy

It looks like she is laying the ground for the law suit. It is possible that she may actually need therapy, but that should be funded by the family and community that sheltered her from life when she was growing up, and set her up to be traumatized by something this trivial.

Well, no. It should be funded by public single-payer healthcare, available to every citizen as a right.

Sorry, didn't realize I was on the Politics page.

Dragging politics into every single thread is ok as long as your post bashes
Jews, Christians, Catholics, Republicans, anyone slightly right of center on the political spectrum

Mentioning politics that puts liberals in a bad light is "Trying to start a flame war".


Knowing the hypocrites rules is the best way to get a laugh.
 
2014-01-09 11:15:10 AM  

Krusty_the_Barbarian: What does subby think she should get a life altering some of money from Publix over a bird head?


What part of the headline makes you think anyone thinks more is due?

/not subby
 
2014-01-09 11:31:39 AM  
I would think the spinnach company would be responsible, not the retailer. But I understand that everyone gets sued in these cases. The stock bot will probably find himself in litigation.
 
2014-01-09 11:37:15 AM  
trappedspirit
2014-01-09 11:15:10 AM


Krusty_the_Barbarian: What does subby think she should get a life altering some of money from Publix over a bird head?

What part of the headline makes you think anyone thinks more is due?

Perhaps the part where subby sarcastic states that the "store feels proper compensation is a full refund of her $1.79"

Sure sounds like (s)he is saying the store owes far more.
 
2014-01-09 11:39:01 AM  

weapon13: docmattic: I've heard of "Bird's Eye" brand vegetables, but this is ridiculous.

That's where the eye went!

TFA ""There's an eye missing out of it," said Brogan."


I would hope they'll keep an eye out for it.
 
2014-01-09 11:48:02 AM  

zez: Little canary in the outlet by the lightswitch
who watches over you
There's a little bird head in your spinach


Little?

Does not compute.
 
2014-01-09 12:38:57 PM  

trappedspirit: What part of the headline makes you think anyone thinks more is due?

/not subby


It could have been a lack of coffee at the time, or over sensitivity in light of the subject, but the use of the Florida tag flavored what followed in my mind.

The Florida tag, to me, translates to a statement of the idiocy that takes place there. Making me take what follows as being thought of as stupid/crazy/or normal only in the state of Florida.

/Frankly, I am surprised that no one called me out on my use of the language.
// What? Does subby think she should get a life altering sum of money from Publix over a bird's head?
 
2014-01-09 01:20:39 PM  
Lol, the lady's fine, she's not gearing up for anything. Just saying it was a bit traumatic.

But c'mon:

"one eye was missing"

Assuming that bird weren't a cyclops, there was still one eye staring back at her.  That's creepy.
 
2014-01-09 01:46:07 PM  

OnlyM3: no harm, no fowl

// biatch gets nothing.


I agree with the sentiment, but you got your wording wrong :)
 
2014-01-09 02:23:21 PM  
is this where we are at as a species? Every little thing is a horror that demands compensation. Ye gods here's your refund now go choke on it.
 
2014-01-09 05:04:39 PM  
I had a client once who found an apparently used panty liner at the bottom of her [Famous Coffee Chain]'s cup of coffee.

What does this person deserve in compensation?
 
2014-01-09 05:29:04 PM  

Krusty_the_Barbarian: Even if she had ate it. The store did not make or package the product. Why should they compensate for more than the cost of the product? What does subby think she should get a life altering some of money from Publix over a bird head?


Not that anything more than a full refund and maybe a "we're sorry for your inconvenience" gift card or something is warranted but it looks to me to be the store brand so yea, they did "make" and package the product.

This is just a result of people view of tort law in the US.  The misconceptions of cases like McDonalds hot coffee makes people think any minor inconvenience is going to net in a windfall of cash.
 
2014-01-09 09:02:42 PM  

AFKobel: I had a client once who found an apparently used panty liner at the bottom of her [Famous Coffee Chain]'s cup of coffee.

What does this person deserve in compensation?


That reminds me of the old joke:
Q: How do you know you pissed off the bar maid?
A: When there's a string coming out of your Bloody Caesar.
 
2014-01-10 09:33:25 AM  
Lawyers have destroyed this nation.  Everytime something doesn't go your way.. you sue.
 
2014-01-10 01:33:43 PM  
Disgusting. Someone got spinach all over their perfectly good bird skull.
 
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