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(CBC)   Not news: Mustang stolen from Enterprise Rent-A-Car. Fark: company sends $47K bill to the last person who rented it   (cbc.ca) divider line 124
    More: Asinine, Enterprise Rent-A-Car, Ford Mustang, Enterprise, Kristen Cockerill, replacement costs  
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15611 clicks; posted to Main » on 03 Jan 2014 at 2:45 AM (50 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



124 Comments   (+0 »)
   
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2014-01-02 08:36:59 PM  
WTF she returned the damn car and by all indications the key was placed where it was supposed to so she should not be accountable for the loss, so there trying to charg her for it is a huge waste of time and potentially asking for a lawsuit.
 
2014-01-02 09:45:27 PM  
How the hell did they come up with $47,000 for a used Mustang GT convertible?
 
2014-01-02 11:20:06 PM  
Way to generate bad publicity, eh? This is what insurance is for, hosers.
 
2014-01-02 11:32:49 PM  
Enterprise is a terrible company to rent from.  They walk you out and expect you to see and denote all body damage to the car.  When you bring it back, they inspect the car.  If there is a ding that you didn't see, they charge you for it.

/tried to get me for a rock that hit the windshield.  I told him I didn't see it like I didn't see the missing state inspection sticker either.

/the agent huffed and let me go without penalty.

/I will never rent from them.
 
2014-01-03 02:47:31 AM  
Well do you know what the reservation is for? Because I don't think you do!
 
2014-01-03 02:51:50 AM  
FTA: Enterprise, however, said that if her insurance doesn't cover it, they'll bill the $47,000 to the credit card she used to rent the Mustang. The charge won't go through, but it could cause her serious financial problems.

Call your bank and get a replacement credit card ASAP.

Also, Kristen Cockerill - I'm not sure I'd want to stick it into someone with tha last name.
She might as well be called Kristen STDizer.
 
2014-01-03 02:57:28 AM  

SauronWasFramed: Enterprise is a terrible company to rent from.  They walk you out and expect you to see and denote all body damage to the car.  When you bring it back, they inspect the car.  If there is a ding that you didn't see, they charge you for it.

/tried to get me for a rock that hit the windshield.  I told him I didn't see it like I didn't see the missing state inspection sticker either.

/the agent huffed and let me go without penalty.

/I will never rent from them.


There was ONE decent Enterprise in the world apparently. My car got totaled few years back. Not my fault but I lived in a downtown with decent transport so I took insurance money and said f--k it. Anyway they rented to under 25 me with only putting a $100 hold on my debit when I needed to quickly rent. Since then that one is now also crap. We've rented for work a week here and there and the freaking hours spent working sh-t out...

At least we make sure to hand the keys and get a sign off in person.
 
2014-01-03 02:59:54 AM  

SauronWasFramed: Enterprise is a terrible company to rent from.  They walk you out and expect you to see and denote all body damage to the car.  When you bring it back, they inspect the car.  If there is a ding that you didn't see, they charge you for it.

/tried to get me for a rock that hit the windshield.  I told him I didn't see it like I didn't see the missing state inspection sticker either.

/the agent huffed and let me go without penalty.

/I will never rent from them.


Also that's freaking hilarious because no non sh-t insurance will charge for a windshield repair unless it's too big/spread to fill. Shattered windshields in accidents cause them far more $ in payout.

/friend owns a chip repair business
 
2014-01-03 03:01:15 AM  

Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?


The same way they come up with a $120-a-day "loss of use" fee while they repair a ding that you allegedly made to their car.

www.thejabberwock.org
 
2014-01-03 03:05:13 AM  

SauronWasFramed: Enterprise is a terrible company to rent from.  They walk you out and expect you to see and denote all body damage to the car.  When you bring it back, they inspect the car.  If there is a ding that you didn't see, they charge you for it.

/tried to get me for a rock that hit the windshield.  I told him I didn't see it like I didn't see the missing state inspection sticker either.

/the agent huffed and let me go without penalty.

/I will never rent from them.


Enterprise charged me 25 bucks for a hubcab that flew off the piece of shiat Nissan versa they rented me in Arkansas.
Also they charged me about 60 us dollars because I got a bus lane ticket while driving in Scotland. That was on top of the fine for the ticket .

fark em. Hertz gold member now through the amex platinum card.
 
2014-01-03 03:06:35 AM  
The determination to stick the lady with the bill is pretty unsavvy. Makes it sound like an inside job.
 
2014-01-03 03:09:22 AM  

Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?


Obviously, it was the Shelby GT 500 package. I'd love to have one; or maybe 308 Boss Laguna Seca package. But, alas, I can not has. My wiener is too big.

/ I keed
 
2014-01-03 03:17:58 AM  
My company has a discount agreement with Enterprise, so when I travel for work I rent through them.  I travel about 12 times a year all over the place, and I've never had a problem.  I even dinged a car in a snowstorm in Utah (small ding) and the guy checking me in said not to worry about it.

Maybe I'm just lucky.
 
2014-01-03 03:18:52 AM  

Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?


They bill you for the car and for loss of rental income.  Don't ask me how I know, I will never rent from Enterprise ever again
 
2014-01-03 03:18:59 AM  

Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?


Do you know what people DO to rental cars? And more importantly IN them?
 
2014-01-03 03:19:58 AM  
Every time I have had to rent from Enterprise (since it's the closest to my work for work trips) it has always been some sort of drama.  Car wasn't ready, car isn't isn't clean, rate is wrong (by 30-40 percent), etc.  I refuse to rent from them now.  Avis and Hertz are a little farther from the office and a bit more expensive, but they are above board and don't try to screw with you once you are on the lot with no other choices.
 
2014-01-03 03:25:44 AM  
Note to thieves, people leaves cars at Enterprise without supervision. If you can get in the drop box you're golden, if you can't then a tow truck won't raise much suspicion.
 
2014-01-03 03:25:53 AM  

doglover: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Do you know what people DO to rental cars? And more importantly IN them?


A friend of mine rented a car in Germany, once.  Got all the possible insurance coverage on it.  When he went to return it, the woman at the counter was going to lunch and said, "Just bring it back afterwards."

When he came back after lunch, her boss said he'd have to charge him for an extra day, because it was a late return (and wouldn't have been, if the first woman hadn't gone to lunch).  So he said, "If I'm paying for an extra day, I'm keeping it an extra day."

He then went out with a few of his Army buddies, and tore up the car.  Parked it at a firing range, and shot it a few times, set the upholstery on fire, did everything they could to damage the car, but still have it drivable.

He took it back the next day, to the same guy who was charging the extra day.  His jaw dropped when he saw the car, and my friend said, "Fully insured.  Thanks for the extra day."  And tossed him the keys.
 
2014-01-03 03:29:05 AM  

SpdrJay: Well do you know what the reservation is for? Because I don't think you do!


:)
 
2014-01-03 03:30:19 AM  
Why would anyone pay for a dinged windshield? It's not unexpected that when you drive a car you get normal wear and tear.
 
2014-01-03 03:32:29 AM  

Lsherm: My company has a discount agreement with Enterprise, so when I travel for work I rent through them.  I travel about 12 times a year all over the place, and I've never had a problem.  I even dinged a car in a snowstorm in Utah (small ding) and the guy checking me in said not to worry about it.

Maybe I'm just lucky.


Nope that's just because you had a company account behind you that they didn't want to risk. They could pass the expense over to the next sucker.
 
2014-01-03 03:32:39 AM  
I think whoever made this decision at Enterprise has made a stupid mistake. Ms. Cockerill should engage an attorney and send Enterprise a sternly worded letter to the effect that if they [Enterprise] don't back off their claim there will be serious repercussions, including but not limited to, stories on the cbcnews website, and angry threads on Fark.
 
2014-01-03 03:35:00 AM  
Are Enterprise Rentals a franchise?  If they are I hope the asshole loses the rights after being made to cram the $47K bill up his mudhole!
 
2014-01-03 03:37:33 AM  
If you're renting a car locally, it's worthwhile forming a relationship with an independent business. My parents have been using this one place in LA for years in the event that one of their cars goes into the shop or for out-of-town guests. They get excellent service and lots of perks.
 
2014-01-03 03:40:15 AM  

Agent Smiths Laugh: Lsherm: My company has a discount agreement with Enterprise, so when I travel for work I rent through them.  I travel about 12 times a year all over the place, and I've never had a problem.  I even dinged a car in a snowstorm in Utah (small ding) and the guy checking me in said not to worry about it.

Maybe I'm just lucky.

Nope that's just because you had a company account behind you that they didn't want to risk. They could pass the expense over to the next sucker.


You're probably correct, but I had to rent on my own when I hit a deer and then later when a tree fell on my car, and I didn't get any static then, either.  Both of those times were in a smaller franchise outside of Richmond, VA so maybe it was because they didn't get a lot of business.
 
2014-01-03 03:41:55 AM  

Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?


Nova Scotia so prob those are Canadian $$'s.  Too lazy to look up conversion rate.
 
2014-01-03 03:54:53 AM  
I rent cars about 40 weeks out of the year. Hertz is the only one that hasn't pulled a scam on me. National sent me a bill, 3 months after rental saying the windshield was "shattered"...like no one would notice when I dropped that off. 6 months after that, they sent me a bill for a different rental, claiming the windshield in THAT car was cracked. I sent them a strongly worded letter on company letterhead stating if they wanted my business they better stop with these lies. I'd never turned in a damaged car and didn't appreciate them suggesting I had.NEVER heard from them again and I've been renting with them hassle-free since then (almost 10 years now).I now split my rentals with Hertz and National...works great, just don't take their shiat.
 
2014-01-03 04:06:47 AM  

CaliNJGuy: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Nova Scotia so prob those are Canadian $$'s.  Too lazy to look up conversion rate.


We're near parity these days, it's like USD$44k. Still $14k over MSRP.
 
2014-01-03 04:10:01 AM  
This is outragous.  No one would rent an expensive car and turn it over to their boyfriend for his chop shop.  She said she returned it and they should just believe her and leave it at that.

/all those times that rental companies have done this exact same thing and then magically got the car back intact are immaterial to this outrage.
 
2014-01-03 04:12:50 AM  
Enterprise is awful. Hertz is the only rental place I trust. No fuss, no muss. Enterprise is all smug all image. fark em
 
2014-01-03 04:13:27 AM  

wildcardjack: CaliNJGuy: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Nova Scotia so prob those are Canadian $$'s.  Too lazy to look up conversion rate.

We're near parity these days, it's like USD$44k. Still $14k over MSRP.


The 2013 GT Premium convertible was closer to 40K, but I still don't know where that extra 4K is coming from.
 
2014-01-03 04:13:40 AM  
biatches need to:
A) Open on Sundays
2) Give a free day for returns due on Sunday
III) Come up with a more secure drop system for after hours.

/ Also, die in a fire
// Expect to pay a large settlement if they pursue it further
 
2014-01-03 04:16:08 AM  

Lsherm: Agent Smiths Laugh: Lsherm: My company has a discount agreement with Enterprise, so when I travel for work I rent through them.  I travel about 12 times a year all over the place, and I've never had a problem.  I even dinged a car in a snowstorm in Utah (small ding) and the guy checking me in said not to worry about it.

Maybe I'm just lucky.

Nope that's just because you had a company account behind you that they didn't want to risk. They could pass the expense over to the next sucker.

You're probably correct, but I had to rent on my own when I hit a deer and then later when a tree fell on my car, and I didn't get any static then, either.  Both of those times were in a smaller franchise outside of Richmond, VA so maybe it was because they didn't get a lot of business.


That's plausible.
 
2014-01-03 04:19:08 AM  

mithras_angel: doglover: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Do you know what people DO to rental cars? And more importantly IN them?

A friend of mine rented a car in Germany, once.  Got all the possible insurance coverage on it.  When he went to return it, the woman at the counter was going to lunch and said, "Just bring it back afterwards."

When he came back after lunch, her boss said he'd have to charge him for an extra day, because it was a late return (and wouldn't have been, if the first woman hadn't gone to lunch).  So he said, "If I'm paying for an extra day, I'm keeping it an extra day."

He then went out with a few of his Army buddies, and tore up the car.  Parked it at a firing range, and shot it a few times, set the upholstery on fire, did everything they could to damage the car, but still have it drivable.

He took it back the next day, to the same guy who was charging the extra day.  His jaw dropped when he saw the car, and my friend said, "Fully insured.  Thanks for the extra day."  And tossed him the keys.


No. This didn't happen.
 
2014-01-03 04:30:53 AM  
I've never been on a rental car lot in my life that didn't have at least 1000 security cameras on it, Enterprise must have security footage, if not I'm sure thieves would be driving up with tow trucks all the time ha.
 
2014-01-03 04:38:57 AM  

HindiDiscoMonster: red5ish: I think whoever made this decision at Enterprise has made a stupid mistake. Ms. Cockerill should engage an attorney and send Enterprise a sternly worded letter to the effect that if they [Enterprise] don't back off their claim there will be serious repercussions, including but not limited to, stories on the cbcnews website, and angry threads on Fark.

I believe there may be jail time involved as well. You can't just try to extort money from someone and have no reprocussions. Her liability ended the moment those keys went into the drop box.


Unfortunately, corporations, such as Enterprise, which are (we have this on good authority) people, are not subject to incarceration (because corporations are not really people). But I would expect a good attorney to be able to make Enterprise pay. I am not sure how things are done in Canada, but in my home state of California, the most litigious state in the most litigious country in the world, there would be a sound like a bear trap snapping closed and Enterprise would be counting its corporate fingers.
 
2014-01-03 04:40:15 AM  

Watubi: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

They bill you for the car and for loss of rental income.  Don't ask me how I know, I will never rent from Enterprise ever again


That's double-dipping bullshiat. They replace the car right away, then there's nearly no loss of rental income. They don't replace the car at all, then the only loss is the rental income and resale value, and even combined they'd never be that hilariously high. Send them a bill for unfulfilled maintenance costs for lulz?

But this is all bullshiat because they have their own insurance on it. Big car rental companies are mostly scum, but you'd think that even they could come up with more effective methods of tracking down their property than sending a bill.

/Hint: They all have GPS or LoJack now, and every location has cameras blanketing the lot. Their insurance mandates it.
 
2014-01-03 04:48:08 AM  

GDubDub: mithras_angel: doglover: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Do you know what people DO to rental cars? And more importantly IN them?

A friend of mine rented a car in Germany, once.  Got all the possible insurance coverage on it.  When he went to return it, the woman at the counter was going to lunch and said, "Just bring it back afterwards."

When he came back after lunch, her boss said he'd have to charge him for an extra day, because it was a late return (and wouldn't have been, if the first woman hadn't gone to lunch).  So he said, "If I'm paying for an extra day, I'm keeping it an extra day."

He then went out with a few of his Army buddies, and tore up the car.  Parked it at a firing range, and shot it a few times, set the upholstery on fire, did everything they could to damage the car, but still have it drivable.

He took it back the next day, to the same guy who was charging the extra day.  His jaw dropped when he saw the car, and my friend said, "Fully insured.  Thanks for the extra day."  And tossed him the keys.

No. This didn't happen.


I don't know, sounds sorta legit to me.
 
2014-01-03 04:48:17 AM  

SauronWasFramed: Enterprise is a terrible company to rent from.


Add Fox Rent A Car to that list. The "deposit" they add to your bill never gets refunded.
 
2014-01-03 04:53:42 AM  

mithras_angel: doglover: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Do you know what people DO to rental cars? And more importantly IN them?

A friend of mine rented a car in Germany, once.  Got all the possible insurance coverage on it.  When he went to return it, the woman at the counter was going to lunch and said, "Just bring it back afterwards."

When he came back after lunch, her boss said he'd have to charge him for an extra day, because it was a late return (and wouldn't have been, if the first woman hadn't gone to lunch).  So he said, "If I'm paying for an extra day, I'm keeping it an extra day."

He then went out with a few of his Army buddies, and tore up the car.  Parked it at a firing range, and shot it a few times, set the upholstery on fire, did everything they could to damage the car, but still have it drivable.

He took it back the next day, to the same guy who was charging the extra day.  His jaw dropped when he saw the car, and my friend said, "Fully insured.  Thanks for the extra day."  And tossed him the keys.


Nice story but its a lie bullet holes are never covered and a fire inside the car wouldn't be either.

Your friend is full of shiat but it makes a nice bar story.
 
2014-01-03 05:12:56 AM  
When I was in the service, I visited TO one year and rented a car, and returned it just before flying back out. Later, I got a bill for an extra week, claiming that the car had been returned in a different location a week later, and the resulting fees got charged to my CC.
I went up one side of these people and down the other, not only citing who they could speak to if they wished to accuse me of being AWOL a week, which in effect they would be doing, but also about taking advantage of members of the CF, and how interested the CAA, which had booked the rental, would be in the matter. In the end, I got the charges not only taken off but my full rental fee reimbursed.
You have to know how to give these morons the impression that not only will you climb through the farking phone line and strangle them but you will also kill the family pets and turn them into matching gloves, without making any actual threats. That you are a carefully controlled psychopathic bastard that is just being polite because he doesn't want the cops to start digging up his back lawn. If you don`t have the company rep in tears, regardless of their gender, in five minutes, you aren`t nasty enough.
 
2014-01-03 05:13:52 AM  
She was wise to bring this to the news. Nothing will get them off her ass and acting appropriate like bad press. It may be more lucrative to let them proceed and then countersue, but if she's like me, the stress would be too much and I'd just want them to go away.
 
2014-01-03 05:18:23 AM  
Are they actually publicly stating an intent to commit credit card fraud?
 
2014-01-03 05:18:51 AM  

steamingpile: mithras_angel: doglover: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Do you know what people DO to rental cars? And more importantly IN them?

A friend of mine rented a car in Germany, once.  Got all the possible insurance coverage on it.  When he went to return it, the woman at the counter was going to lunch and said, "Just bring it back afterwards."

When he came back after lunch, her boss said he'd have to charge him for an extra day, because it was a late return (and wouldn't have been, if the first woman hadn't gone to lunch).  So he said, "If I'm paying for an extra day, I'm keeping it an extra day."

He then went out with a few of his Army buddies, and tore up the car.  Parked it at a firing range, and shot it a few times, set the upholstery on fire, did everything they could to damage the car, but still have it drivable.

He took it back the next day, to the same guy who was charging the extra day.  His jaw dropped when he saw the car, and my friend said, "Fully insured.  Thanks for the extra day."  And tossed him the keys.

Nice story but its a lie bullet holes are never covered and a fire inside the car wouldn't be either.

Your friend is full of shiat but it makes a nice bar story.


Not to mention intentional damage is never covered. You'd need some explanation of what happened, they'd probably want police reports etc. Then the insurance is sure as hell going to investigate every detail if they are paying out that kind of cash. If they find anything out of place they wouldn't hesitate to sue your ass, have you charged with fraud and giving false statements. That dude is either full of shiat or risked jail time because of a petty fight with some ass-hole manager.
 
2014-01-03 05:24:56 AM  

NickelP: steamingpile: mithras_angel: doglover: Sgt Otter: How the hell did they come up with $47,000 for a used Mustang GT convertible?

Do you know what people DO to rental cars? And more importantly IN them?

A friend of mine rented a car in Germany, once.  Got all the possible insurance coverage on it.  When he went to return it, the woman at the counter was going to lunch and said, "Just bring it back afterwards."

When he came back after lunch, her boss said he'd have to charge him for an extra day, because it was a late return (and wouldn't have been, if the first woman hadn't gone to lunch).  So he said, "If I'm paying for an extra day, I'm keeping it an extra day."

He then went out with a few of his Army buddies, and tore up the car.  Parked it at a firing range, and shot it a few times, set the upholstery on fire, did everything they could to damage the car, but still have it drivable.

He took it back the next day, to the same guy who was charging the extra day.  His jaw dropped when he saw the car, and my friend said, "Fully insured.  Thanks for the extra day."  And tossed him the keys.

Nice story but its a lie bullet holes are never covered and a fire inside the car wouldn't be either.

Your friend is full of shiat but it makes a nice bar story.

Not to mention intentional damage is never covered. You'd need some explanation of what happened, they'd probably want police reports etc. Then the insurance is sure as hell going to investigate every detail if they are paying out that kind of cash. If they find anything out of place they wouldn't hesitate to sue your ass, have you charged with fraud and giving false statements. That dude is either full of shiat or risked jail time because of a petty fight with some ass-hole manager.


But but but, didn't you hear? They were Army buddies! I mean, if you can't trust Army buddies to tell the truth about lighting a rental car on fire and shooting it full of bullet holes at "the range," and having insurance replace it, then who can you trust.
 
2014-01-03 05:36:12 AM  

red5ish: I think whoever made this decision at Enterprise has made a stupid mistake. Ms. Cockerill should engage an attorney and send Enterprise a sternly worded letter to the effect that if they [Enterprise] don't back off their claim there will be serious repercussions, including but not limited to, stories on the cbcnews website, and angry threads on Fark.


Ah, if only that were so.....

The simple fact is that the rental contract obligates the renter to return the car.  Returning the key to a lock box is a convience to the renter but does not mitigate the obligation to return the car.  Apparently she can't prove she retured the car so she's still on the hook.  Were it any other way then folks would just drop off the key (Lee,) after they crashed the car and hid it in a barn (lake, ditch), or dumped the car off in Mexico, or at Lucky's Chop Shop or just decided to drive the car around for a while longer or..well, you get the idea.  Because these things do happen all the time it's unlikely Enterprise (or Hertz or Avon or whoever) would do things any other way even in light of a sternly worded letter.  If they start, please let me know.  I have garage space and could use a whole car full of spare parts for my daily driver.
 
2014-01-03 05:37:16 AM  
* Police investigated and determined the vehicle was stolen.
.
* Enterprise, however, said that if her insurance doesn't cover it, they'll bill the $47,000 to the credit card she used to rent the Mustang
.


This will not bode well for Enterprise. At all.
 
2014-01-03 06:25:11 AM  
let me get this straight. they have an "automated" return system on mobile goods with values in excess of $45k and they don't have a video security system that can show exactly what transpired on the date in question?

they deserve to lose their car.
 
2014-01-03 06:25:25 AM  
Thrifty tried to take me for a $25 fee once for "Failure to show the gas receipt".  Car was full, and they could see that, but it's in the contract that you need to be prepared to show the gas receipt upon request.  Just like the others, I threw a fit and kept the line backed up, until the woman backed down and took off the fine.

/I keep the damn receipt now.
//I also mark a rock chip on the pre-inspection form (even if it's not there) just in case.
 
2014-01-03 06:57:05 AM  
I once worked for Enterprise a LONG time ago, so some of this may have changed. At that time they did not franchise, but I don't know about Canada - they didn't have operations outside the U.S. They were privately held, a midwestern family-owned business. They have quietly grown into a rental powerhouse, purchasing National/Alamo somewhere along the way. At the time I was there, they didn't have any convertibles. The "sporty" car was a 6 cylinder Camaro.

Their niche was insurance replacement rental, and they had rental rates that matched up with the rates paid by the largest auto insurers in a given state. So, if you went in for a "pleasure" rental the amount paid above the insurance rate was gravy, but necessary because the insurance rental rate was almost a loss-leader bulk rate. The other profit center was the "insurance" except we couldn't call it insurance, they were "damage waivers." In other words, a fee to change part of the contract that said, "you are fully responsible to us for bringing this car back intact."

The insurance renters were interesting - the insurer has to get you "transportation" - not an "identical" substitute. We had people who had a wrecked top-end Mercedes who wanted a top-end Mercedes. We also had people with a wrecked 15-year old beater who wanted a top-end Mercedes. We always referred that fight back to the insurance company.

We didn't have surveillance cameras, and some places didn't have alarm systems. I can't imagine that today, but it is probably still true in some places. Except for catastrophic loss (an entire place gets wiped out by tornado, wildfire, or earthquake), the company is self-insured against typical losses, including stolen cars. So their "insurance company" that would make them have cameras, alarms, GPS or LoJack is their accountants. I think they had a Lloyd's policy for catastrophes.

The other little "secret" was that in most cases, if you had an ISO "Standard" policy, that rental car was covered by YOUR insurance while your car was in the shop. So of you had a wreck or other insured loss while you had the Enterprise car, they file a claim against YOUR insurance and then either get your deductible from you or use the damage waiver "reserve" against that deductible.

As far as I know, this is pretty much SOP in the U.S. "substitute" car market. This is also often true in the "pleasure" rental market.

We worked our asses off - in smaller locations, the guy or gal who rented you the car is also the guy or gal who had to clean out the last renter's pile of crap. I was working at a new branch one day when one of the corporate VP's is in town to visit, and we got slammed with customers. I look up and he's out back in his expensive suit vacuuming and washing cars for us to rent - while our local bigwigs from our city stood around waiting for him to finish so they could "help" by bringing the cars around front.

The place was full of kids fresh out of college (like me) and could be a fun place to work, but there is a lot of turnover below the manager level.

At the time I was there, each location had its own profit and loss. The manager was commissioned on the net profit, the assistant managers were commissioned on gross revenue. The wholesale value of that car is coming out of that manager's self-insurance reserve, assuming their Canada operations are set up in a similar way. If they recover the car, then any repairs are coming out of that same reserve, and he has to re-establish it.
 
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