If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(Some Guy)   Xbox One not working this Christmas morning? Don't worry, you're not alone. Microsoft will cheerfully and quickly replace your brand new Xbox One with a Refurb unit   (newsforshoppers.com) divider line 108
    More: Fail, Xbox  
•       •       •

5755 clicks; posted to Geek » on 25 Dec 2013 at 7:50 PM (35 weeks ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



108 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest

First | « | 1 | 2 | 3 | » | Last | Show all
 
2013-12-25 05:08:46 PM
The big scratch across the front is just terrible customer service, but I've bought quite a few refurbed devices from other companies and they have been perfect aside from a non-retail box. If anything, they have worked better because the defects were found, identified, and fixed during the refurbishing process while the retail devices are ticking timebombs with unknown issues that could crop up (statically, once you have one major problem with a device you are unlikely to have a second problem happen unless the brand is utter crap).
 
2013-12-25 05:12:39 PM
Or, you could just take it back to wherever you bought it and exchange it there for a brand new one, I guess unless you bought it from a third party seller on Ebay or something.
 
2013-12-25 05:32:39 PM
If you bought the a first wave device for either new console and didn't make a point of testing it before gifting it. You run the risk of the initial problems which hit both systems.  The issue with the scratch in the article sucks but if you chase it high enough up the customer service food chain you will probably get satisfaction.
 
2013-12-25 05:49:30 PM
Upon returning the original malfunctioning console to Best Buy, the customer service rep told him about 10% of the Xbox Ones are coming back to the store with the disc drive malfunction.

Wow. Has any part of this rollout not been a complete clusterfark?
 
2013-12-25 06:00:36 PM

fusillade762: Upon returning the original malfunctioning console to Best Buy, the customer service rep told him about 10% of the Xbox Ones are coming back to the store with the disc drive malfunction.

Wow. Has any part of this rollout not been a complete clusterfark?


Just like the XB360. I've purchased two, but have actually gone through either 4 or 5. The second was to replace yet another failed one, well after any reasonable expectations for warranty replacement. The first three were all in around one year, approximately one year after the launch of that system.

So, MS is good at this replacement thing. They've a ton of experience.
 
2013-12-25 06:21:56 PM
In other news most electronic devices will be replaced with refurbished units
 
2013-12-25 07:31:54 PM
images3.wikia.nocookie.net

I had a logitech trackball go bad recently. They have famously long warranties so I contacted them about a replacement.
They sent me a ewer model instead of the old one. It's taken some getting used to but I'll continue to buy their products.

Yeah, refurb means they replaced the farked component and ship it back out. It's not really a negative.
 
2013-12-25 07:56:51 PM

fusillade762: Upon returning the original malfunctioning console to Best Buy, the customer service rep told him about 10% of the Xbox Ones are coming back to the store with the disc drive malfunction.

Wow. Has any part of this rollout not been a complete clusterfark?


I have no dog in the console fight, but as an escalation manager at AT&T I am loathe to believe anything a Best Buy employee would say, and I am fairly sure a front line fake nerd does not have access to those figures anyway.  Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.
 
2013-12-25 07:59:06 PM

cretinbob: [images3.wikia.nocookie.net image 400x373]

I had a logitech trackball go bad recently. They have famously long warranties so I contacted them about a replacement.
They sent me a ewer model instead of the old one. It's taken some getting used to but I'll continue to buy their products.

Yeah, refurb means they replaced the farked component and ship it back out. It's not really a negative.



I love my Logitech trackerball.

And here in the socialist paradise of Great Britain if you buy something and it is faulty out of the box you have the right for a full refund. Take it back to the store and either demand a brand new exchange product or your money back and then buy a brand new one. You can deal with the manufacturer, and often it is quicker, but your contract is with the retailer and you can insist they sort it out. If you buy anything online you have the right to return it within seven days for any reason, even if it isn't faulty.

I guess that's socialism for you....
 
2013-12-25 08:02:40 PM
dr_blasto:

Just like the XB360. I've purchased two, but have actually gone through either 4 or 5. The second was to replace yet another failed one, well after any reasonable expectations for warranty replacement. The first three were all in around one year, approximately one year after the launch of that system.

Wow! I'd have given up much sooner. And they make fun of Apple fanbois.
 
2013-12-25 08:02:57 PM
This is why we get our gaming hardware from Best Buy or Walmart.  If anything happens we just take it back and get new units.
 
2013-12-25 08:09:47 PM
And another generation of kids gets to learn the value of NOT getting the latest and greatest thing right when it launches.

You always get second or third generation tech, because all the bugs have been worked out.
 
2013-12-25 08:12:51 PM

theflatline: am loathe to believe anything a Best Buy employee would say,


Was gonna point this out taking anecdotal evidence from a Best Buy employee?   Yes, there was a problem with some drives with the initial shipments.  I don't know if they straightened it out completely yet but since the complaining fell away till Christmas day I'd say they likely did.

/not sure which way if any I'll jump
//need something on a system worth buying
///do think the PS4 scarcity is more of Sony taking a page out of Apples book then a real scarcity though they did spread themselves much thinner.
 
2013-12-25 08:13:12 PM
Read a book.
 
2013-12-25 08:15:31 PM
Just return it to the farking store. It's not like the other console that couldn't make enough due to GDDR5 constraints
 
2013-12-25 08:16:57 PM

BalugaJoe: Read a book.


Implying video games aren't a highly literate form of entertainment.
 
2013-12-25 08:23:12 PM

Peki: And another generation of kids gets to learn the value of NOT getting the latest and greatest thing right when it launches.

You always get second or third generation tech, because all the bugs have been worked out.


Not always the best case. I have a PS3 launch system which does more than the later systems. They took out backwards compatibility with the later revisions.
 
2013-12-25 08:23:22 PM

TuteTibiImperes: Or, you could just take it back to wherever you bought it and exchange it there for a brand new one, I guess unless you bought it from a third party seller on Ebay or something.


Yeah that'd be far quicker too, unless they're not in stock or was bought 3rd party as you said.
 
2013-12-25 08:23:44 PM

BalugaJoe: Read a book.


Counterpoint:

d202m5krfqbpi5.cloudfront.net

api.ning.com

blog.eljamesauthor.com

www.prlog.org
 
2013-12-25 08:24:32 PM

BalugaJoe: Read a book.


And when the disc drive on my book malfunctions?  What do I do then Mr. Smarty-pants?
 
2013-12-25 08:26:39 PM
The best part is there are so many unsold Xbones sitting on the shelves you can have a replacement unit pretty quick.
 
2013-12-25 08:27:46 PM

qlenfg: dr_blasto:

Just like the XB360. I've purchased two, but have actually gone through either 4 or 5. The second was to replace yet another failed one, well after any reasonable expectations for warranty replacement. The first three were all in around one year, approximately one year after the launch of that system.

Wow! I'd have given up much sooner. And they make fun of Apple fanbois.


And they're not a special case, the failure rate was reported to be as high as 50% at one point. I've heard of many people going through that many units until they finally got it straightened out.
 
2013-12-25 08:31:10 PM
And here I was thinking that they'd pretty much perfected the one disc drive that's used in everything now. It's the reason there's no multi-disc players anymore, they only make the one kind of drive.
 
2013-12-25 08:33:21 PM

TuteTibiImperes: They took out backwards compatibility with the later revisions.


Okay fair point there. That's most of the reason why we won't be upgrading from our 360. Between that and the used games shenanigans, no thanks. I'm tired of corporations telling me I don't own something I've paid for.
 
2013-12-25 08:47:50 PM
Bring back cartridges.

With advances in SD card technology, (some hold 2TBs) why not? It seems stupid to keep these easily farked CD based consoles.
 
2013-12-25 09:00:25 PM
Eh, still haven't had issues with my launch X1. Then again, I only have DR3 as nothing else good has been released yet.

Thankfully I kept my 360, and still have great games to play on it.
 
2013-12-25 09:09:06 PM

Mad_Radhu: BalugaJoe: Read a book.

Counterpoint:

[d202m5krfqbpi5.cloudfront.net image 300x451]

[api.ning.com image 850x320]

[blog.eljamesauthor.com image 500x281]

[www.prlog.org image 304x450]


https://www.youtube.com/watch?v=_j56IiLqZ9U
 
2013-12-25 09:09:39 PM
Microsoft has for a long time tried to replace DOA units with refurbs.. and tries to fool the customer into thinking that this overrides the right to replacement under local laws.

It doesnt, anywhere.. I actually marched a large retail store manager to the shelf and MADE him get me a new unit off when my nephew's 360 was DOA. fark paying new price for used gear.
 
2013-12-25 09:18:11 PM
*shrugs* launch consoles

the gaming world has really had its shiat shoved in by companies like apple... we now expect devices to work day 0, software features to work as intended day 1, and seemless integration in our software ecosystems (including digital backwards compatibility)... stuff none of the console makers have achieved

the world has changed, and sony/microsoft/nintendo are stuck in the past

the best thing going for them is the old idea that consoles should only come out once every 5 years, because that's the only way they ever seem to get their stuff working as intended - with years of trial and error... if these guys were expected to compete in a year-to-year market they'd be hosed
 
2013-12-25 09:19:56 PM

theflatline: fusillade762: Upon returning the original malfunctioning console to Best Buy, the customer service rep told him about 10% of the Xbox Ones are coming back to the store with the disc drive malfunction.

Wow. Has any part of this rollout not been a complete clusterfark?

I have no dog in the console fight, but as an escalation manager at AT&T I am loathe to believe anything a Best Buy employee would say, and I am fairly sure a front line fake nerd does not have access to those figures anyway.  Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.


It could simply be that 10% of the boxes returned to Best Buy were returned because they had the malfunction. Which could certainly make sense.

How would some jackhole at BB even know the ratio of sold X1s to faulty X1s? Unlikely.

And refurbs are usually fine. Having said that, I never buy gen 1 of a console. Frankly I'm surprised they don't go through some fairly rigorous product testing before they are packaged and sent. That's a pretty standard process in the PC industry. If your failure rate is anywhere remotely close to 1% you've f*cked up somewhere.
 
2013-12-25 09:26:14 PM

AdamK: *shrugs* launch consoles

the gaming world has really had its shiat shoved in by companies like apple... we now expect devices to work day 0, software features to work as intended day 1, and seemless integration in our software ecosystems (including digital backwards compatibility)... stuff none of the console makers have achieved

the world has changed, and sony/microsoft/nintendo are stuck in the past

the best thing going for them is the old idea that consoles should only come out once every 5 years, because that's the only way they ever seem to get their stuff working as intended - with years of trial and error... if these guys were expected to compete in a year-to-year market they'd be hosed


Actually the endless stream of updates is a fairly new phenomenon.  It's only come about since the console makers have been able to assume all users will have a constant Internet connection.  The NES, Sega Genesis, PS1, etc, all worked out of the box day one.  The PS2 was fully functional out of the box and included near flawless backwards compatibility from day one.

It's as consoles have grown more advanced and become more or less full fledged computers with perpetual Internet connections that the need for day one and perpetual firmware updates have become a thing.  Then again, some of those firmware updates add functionality that the systems didn't originally have.  My PS3 didn't do Netflix when I bought it, but now it does thanks to that update.
 
2013-12-25 09:31:46 PM

theflatline: Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.


How are Xbox Ones with manufacturing defects in any way "Best Buy's failings"?
 
2013-12-25 09:38:04 PM

walktoanarcade: Bring back cartridges.

With advances in SD card technology, (some hold 2TBs) why not? It seems stupid to keep these easily farked CD based consoles.


Eh. My concern there is viruses in the SD cards. You generally weren't worried about your NES cartridge farking up your computer. Also: see the current fight between developers and customers over used game sales. As long as developers are trying to eliminate that market, you won't see cards, and even games on CD will slowly disappear too.

TuteTibiImperes: Actually the endless stream of updates is a fairly new phenomenon.  It's only come about since the console makers have been able to assume all users will have a constant Internet connection.


I think the MMORPG crowd is what started the idea of ongoing updates. Then software developers (I'm looking at you, EA) realized that they could get people to pay continuously for half-assed software, as long as regular patches were released.

This is also related to: 

bdub77: Frankly I'm surprised they don't go through some fairly rigorous product testing before they are packaged and sent.


They can't. There's no money in it. The amount of investment needed to get the difference between a 90% success rate and a 95% success rate doesn't work with the companies' bottom lines. Things like customer service, testing, warranties, and updates aren't generally included in development budgets (at least not the ones I've seen), so companies do the minimum necessary to get their product out. I think the only reason that they've started to swing back the other way is because of internet poutrage (again, looking at you, EA).
 
2013-12-25 09:48:21 PM
Patches are not at all only an excuse for half finished releases.. they also provide a stream of updates and new content. Sometimes paid dlc but often free also. It isnt ALL bad.

And MANY games and machines were released with bugs and unfinished content/features back in the day. Thing was you had to just suck it up. Lot of rose-tinted glasses around here
 
2013-12-25 09:51:42 PM

Mike_LowELL: BalugaJoe: Read a book.

Implying video games aren't a highly literate form of entertainment.



My sons came to respect combat veterans on a deeper level than just through stories, books, and our teachings via Medal of Honor/Call of Duty games.  The video games piqued their interest on the history of WWII more than any book could have.  They have since read many books, supplemented by History channel programs and visits to the Wright Patterson AFB museum, the EAA museum in Oshkosh, and other places.

My wife still struggles with understanding her male children and the importance of video games, while I see the kids a little freaked out at first and appreciative of veterans' efforts.
 
2013-12-25 09:55:38 PM

fickenchucker: My wife still struggles with understanding her male children and the importance of video games, while I see the kids a little freaked out at first and appreciative of veterans' efforts.


Out of curiousity, do you have daughters?
 
2013-12-25 10:04:26 PM

Derwood: theflatline: Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.

How are Xbox Ones with manufacturing defects in any way "Best Buy's failings"?


Because it can't be MS, the Xbone's, or the Xboner's fault.
 
2013-12-25 10:07:54 PM

Derwood: theflatline: Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.

How are Xbox Ones with manufacturing defects in any way "Best Buy's failings"?


They aren't, but Best Buy will blame any return for any reason on the manufacturer, because they (BB) will often just put something back out on the floor if it is returned with no reason given and passes a pretty basic 'smoke test'.   To be fair, most "big box" retailers do the same thing.  It is easier  (and cheaper) to do.

Also front line folks don't have access to the numbers directly, only what they are told by their manager, which may be made up or may be real.
 
2013-12-25 10:18:07 PM

Teufelaffe: BalugaJoe: Read a book.

And when the disc drive on my book malfunctions?  What do I do then Mr. Smarty-pants?


Swap it for five one-dollar bills?
 
2013-12-25 10:27:37 PM
RyansPrivates: front line folks don't have access to the numbers directly, only what they are told by their manager, which may be made up or may be real.

So you're saying it could be much worse than a 10% Xbone failure rate?
 
2013-12-25 10:45:54 PM

RyansPrivates: Derwood: theflatline: Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.

How are Xbox Ones with manufacturing defects in any way "Best Buy's failings"?

They aren't, but Best Buy will blame any return for any reason on the manufacturer, because they (BB) will often just put something back out on the floor if it is returned with no reason given and passes a pretty basic 'smoke test'.   To be fair, most "big box" retailers do the same thing.  It is easier  (and cheaper) to do.


Actually, any gaming system that has been opened can't go back onto the sales floor; the assumption is that the initial buyer has completed the initial set up process, which includes providing personal information. All open gaming systems must be sent away to be factory reset and resold as refurb's
 
2013-12-25 10:48:35 PM

gaspode: Microsoft has for a long time tried to replace DOA units with refurbs.. and tries to fool the customer into thinking that this overrides the right to replacement under local laws.

It doesnt, anywhere.. I actually marched a large retail store manager to the shelf and MADE him get me a new unit off when my nephew's 360 was DOA. fark paying new price for used gear.


A refurb that works is superior to a new unit that doesn't. Maybe the repair depot is fixing what the assembly line is breaking.
 
2013-12-25 10:56:39 PM
XBoned. Hahahahahahahhahahahahahahahahahahahhahaha*Deep breath*hahahahahahahahahahahahahahahaha!!!!!
 
2013-12-25 11:02:45 PM

Nem Wan: A refurb that works is superior to a new unit that doesn't. Maybe the repair depot is fixing what the assembly line is breaking.


Yes, but a refurb is kind of like a demo unit (though professionally inspected).  You don't pay full freight for a demo model.
 
2013-12-25 11:06:29 PM
I bought a monitor, and it had stuck pixels. I sent it back, and they sent me a "refurbished" unit with stuck pixels. Third time was the charm.

Such horse puckey that most companies have warranty policies that only cover you if there are X number of stuck pixels. One is just as bad as five or ten.

Is that even a problem that is fixable? I mean, it can't be like replacing a tiny light bulb.
 
2013-12-25 11:09:35 PM

RyansPrivates: Derwood: theflatline: Best Buy goes out of the way to blame their failings on everyone but themselves so they do not take the heat.

How are Xbox Ones with manufacturing defects in any way "Best Buy's failings"?

They aren't, but Best Buy will blame any return for any reason on the manufacturer, because they (BB) will often just put something back out on the floor if it is returned with no reason given and passes a pretty basic 'smoke test'.   To be fair, most "big box" retailers do the same thing.  It is easier  (and cheaper) to do.


Hell, I watched Sears do precisely that.  In my case, I was returning a new woodworking router that clearly had a bad bearing in the motor.  Thing sounded like a CoinStar coin-sorting machine when you flipped the switch.  Returned it to the store and explained what was broken on it.  Sales clerk handed me a new one from the shelf, slapped an "Open Box" label on the router I returned and told another clerk to stick it back out on the sales floor.  I was dumbfounded.
 
2013-12-25 11:12:48 PM
I find it funny in that about half of the Xmas presents received by my family this year had big colourful papers that read "if there's a problem do not return it to the store!  Call us!" stuck where you coudn't miss them opening the box.

Fark that.  Until the refund time on the purchase runs out, the store is my first contact for a refund/replacement.  No way should anyone even be calling MS for a refurbished replacement of their Xbone until they can no longer return it to the store for a new one, especially if there is an out of the box failure.
 
2013-12-25 11:24:10 PM

LiberalWeenie: I bought a monitor, and it had stuck pixels. I sent it back, and they sent me a "refurbished" unit with stuck pixels. Third time was the charm.

Such horse puckey that most companies have warranty policies that only cover you if there are X number of stuck pixels. One is just as bad as five or ten.

Is that even a problem that is fixable? I mean, it can't be like replacing a tiny light bulb.


It depends on the problem, sometimes they can be fixed, sometimes not.  In all likelihood when you send it back they probably send it right back out if the number of stuck pixels is less than their set 'normal' number.

LCD makers could release only perfect panels, but the costs would rise quite a bit if they did that.  Most people won't notice a couple bad pixels, especially if they're stuck in the 'off' position and towards the edges of the screen.
 
2013-12-25 11:25:38 PM

Farktastic: I find it funny in that about half of the Xmas presents received by my family this year had big colourful papers that read "if there's a problem do not return it to the store!  Call us!" stuck where you coudn't miss them opening the box.

Fark that.  Until the refund time on the purchase runs out, the store is my first contact for a refund/replacement.  No way should anyone even be calling MS for a refurbished replacement of their Xbone until they can no longer return it to the store for a new one, especially if there is an out of the box failure.


While I agree the consumer doesn't owe any favors to the manufacturer, it does seem that the manufacturer should bear the cost. The retailer didn't do anything wrong.

Yes, returns are a cost of doing business, and yes, it's the retailer's option to stop carrying the product. But still.
 
2013-12-25 11:29:36 PM

LiberalWeenie: Farktastic: I find it funny in that about half of the Xmas presents received by my family this year had big colourful papers that read "if there's a problem do not return it to the store!  Call us!" stuck where you coudn't miss them opening the box.

Fark that.  Until the refund time on the purchase runs out, the store is my first contact for a refund/replacement.  No way should anyone even be calling MS for a refurbished replacement of their Xbone until they can no longer return it to the store for a new one, especially if there is an out of the box failure.

While I agree the consumer doesn't owe any favors to the manufacturer, it does seem that the manufacturer should bear the cost. The retailer didn't do anything wrong.

Yes, returns are a cost of doing business, and yes, it's the retailer's option to stop carrying the product. But still.


IIRC the manufacturer still ends up eating the cost.  Depending on the item the retailer will either send it back to the manufacturer, or the manufacturer will just ask the retailer to record the serial number and destroy the item, and the manufacturer then credits the retailer's account for the cost.
 
Displayed 50 of 108 comments

First | « | 1 | 2 | 3 | » | Last | Show all

View Voting Results: Smartest and Funniest


This thread is closed to new comments.

Continue Farking
Submit a Link »






Report